2010 State Of The Data Center

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Findings of Symantec's 2010 State of the Data Center study. Now in its third year, the study found that mid-sized enterprises (2,000 to 9,999 employees) are more likely to adopt cutting-edge …

Findings of Symantec's 2010 State of the Data Center study. Now in its third year, the study found that mid-sized enterprises (2,000 to 9,999 employees) are more likely to adopt cutting-edge technologies such as cloud computing, deduplication, replication, storage virtualization, and continuous data protection than small or large enterprises to reduce IT costs and manage increasing complexity.

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  • 1. 2010 State of the Data Center Global Results
  • 2. Methodology • Applied Research performed survey • November 2009 • 1,780 worldwide enterprises – Small enterprises(1,000-1,999 employees) – Mid-sized enterprises (2,000-9,999 employees) – Large enterprises(10,000+ employees) DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 2
  • 3. Key findings • Mid-size enterprises leading the way • Data center getting more complex and harder to manage • Security, backup and recovery, and continuous data protection key initiatives in 2010. • Staffing and budgets remain tight • Disaster recovery plans vulnerable DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 3
  • 4. Mid-sized enterprises leading the way • Faster to adopt new technologies • More intense data center than large enterprises – More expect major changes in 2010 – Focusing on staff more, growing training budget faster – More applications DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 4
  • 5. Mid-sized enterprises leading the way DRAFT RESULTS – DO NOT DISTRIBUTE 2009 SOTDC - Global 5
  • 6. Data center complexity • One third say too many apps, data center too complex • Half finding SLAs more/much more difficult and costly to meet • Two thirds listed 10 or more key initiatives • Half expect significant changes for 2010 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 6
  • 7. Important Initiatives • Most important initiatives in 2010: – Security (83%) – Backup and recovery (79%) – Continuous data protection (76%) DRAFT RESULTS – DO NOT DISTRIBUTE 2009 SOTDC - Global 7
  • 8. Staffing remains tight • Half of all enterprises are somewhat/extremely understaffed – Networking, virtualization and security the most understaffed • Biggest issues: Budget and finding qualified applicants • 76% have the same or more open job requisitions this year DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 8
  • 9. Disaster recovery plan issues • Confidence in plan: 80% • One third have a plan that is undocumented or needs work • Not covered in existing plan? – Cloud computing initiatives (41%) – Remote offices (28%) – Virtual servers (23%) • One-third of enterprises haven’t re-evaluated DR plan in the last 12 months. DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 9
  • 10. Symantec’s recommendations • Solutions that support the heterogeneous data center. • Deploy deduplication closer to the information source to eliminate redundant data and reduce storage and network costs. • Stop buying storage by managing storage in a way that leverages new technology adoption • Improve disaster recovery testing by evaluating and implementing testing methods which are non-disruptive. • Deploy a single, unified platform for physical and virtual machine protection to simplify information management. DRAFT RESULTS – DO NOT DISTRIBUTE 2009 SOTDC - Global 10
  • 11. Full slide deck (all questions) APPENDIX DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 11
  • 12. Methodology • Applied Research performed survey • November 2009 • 1,780 worldwide enterprises – Small (1,000-2,500 employees) – Mid (2,500-5,000 employees) – Large (10,000+ employees) DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 12
  • 13. Global distribution 2010 Country Sample United States 513 29.8% Japan 150 8.4% China 120 6.7% Germany 120 6.7% United Kingdom 100 5.6% France 95 5.3% Italy 75 4.2% India 50 2.8% Spain 50 2.8% South Korea 50 2.8% Canada 50 2.8% Brazil 49 2.8% Mexico 35 2.0% Australia 50 2.8% Malaysia 50 2.8% Russia 45 2.5% Singapore 30 1.7% Netherlands 28 1.6% Indonesia 20 1.1% Thailand 20 1.1% Philippines 20 1.1% Nordics 15 0.8% Poland 15 0.8% South Africa 10 0.6% Hungary 10 0.6% United Arab Emirates 10 0.6% Total 1780 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 13
  • 14. Demographics DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 14
  • 15. Company size Q1: How many employees are in your company worldwide? 0% 20% 40% 60% 80% 100% 1,000 to 1,999 15% 2,000 to 9,999 23% 10,000 or more 62% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 15
  • 16. Industries Q2: In which industry do you work? 0% 10% 20% 30% 40% 50% Technology 24% Manufacturing 15% Financial 8% Retail 7% Healthcare 7% Telecommunications 6% Education 6% Other 5% Transportation 4% Energy 3% Public sector 3% Insurance 3% Consumer 2% Automotive 2% Media 2% Hospitality 1% Online 1% Real estate 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 16
  • 17. Company role Q3: What is your role within the company? 100% 90% 80% 80% 70% 60% 50% 40% 30% 20% 20% 10% 0% Work for an IT department Work for a department that oversees IT DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 17
  • 18. Job title Q4: What is your job title? 0% 20% 40% 60% 80% 100% 22% IT: VP/SVP 23% 29% 2008 IT: Director 2009 15% 49% IT: Manager 62% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 18
  • 19. Number of data centers Q5: Roughly how many “data centers” does your organization have? Median 6 data centers DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 19
  • 20. Tasks performed Q6: Which of the following, if any, do you do? Please check all that apply. 0% 20% 40% 60% 80% 100% 76% Recommend IT products/services purchased for a data center 84% 64% Supervise employees who work for or on a data center 61% 2008 65% Authorize expenditures for a data center 2009 52% 57% Develop budgets for a data center 51% 55% Approve budgets that include data-center expenditures 41% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 20
  • 21. Objectives DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 21
  • 22. General objectives Q7: What are your key GENERAL data center objectives for 2010? 1 - Absolutely unimportant 2 - Somewhat unimportant 3 - Average 4 - Somewhat important 5 - Absolutely important 100% 90% 19% 30% 27% 37% 36% 37% 37% 33% 80% 43% 43% 42% 54% 15% 70% 60% 34% 33% 50% 39% 32% 38% 37% 36% 35% 40% 37% 35% 35% 30% 28% 4% 26% 32% 20% 20% 22% 23% 22% 22% 30% 14% 17% 18% 19% 10% 8% 3% 3% 3% 3% 5% 5% 4% 5% 5% 6% 0% 1% 1% 1% 1% 1% 1% 1% 1% 1% 3% 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 22
  • 23. Changes planned Q8: How would you characterize the level of changes to the data center you are planning for 2010? 0% 20% 40% 60% 80% 100% Significant changes 42% Minor changes 48% Virtually no changes 9% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 23
  • 24. Specific initiatives Q9: Please rate the following SPECIFIC data center initiatives for 2010: 1 - Absolutely unimportant 2 - Somewhat unimportant 3 - Average 4 - Somewhat important 5 - Absolutely important 100% 90% 16% 27% 23% 22% 22% 32% 32% 33% 34% 34% 31% 30% 30% 80% 44% 46% 16% 70% 57% 60% 34% 32% 31% 35% 38% 33% 50% 40% 40% 38% 36% 35% 38% 38% 40% 33% 32% 29% 4% 30% 26% 28% 29% 20% 25% 26% 24% 23% 24% 23% 26% 25% 25% 19% 32% 10% 17% 12% 11% 14% 10% 4% 6% 5% 4% 8% 8% 3% 4% 4% 1% 4% 1% 4% 1% 1% 4% 1% 1% 2% 2% 2% 5% 4% 6% 0% 0% 1% 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 24
  • 25. Cost-containment strategies Q10: Which of the following cost-containment strategies is your data center currently using? Please select all that apply. 0% 20% 40% 60% 80% 100% Cross-training IT staff 41% 48% Increasing automation of routine tasks 44% 44% Server virtualization/Server consolidation 37% 44% Storage virtualization 26% 39% Reducing data center complexity 36% 39% Standardizing on fewer vendors 17% 37% Storage resource management and/or storage tiering 24% 36% Standardizing on cross-platform server/storage tools 12% 2008 35% Data center consolidation (elimination of entire data centers) 28% 2009 33% Reducing headcount 24% 31% Outsourcing discrete IT functions 0% 29% Chargeback to other business units 13% 27% Centralizing standard solution stack definition 33% 26% Private cloud computing 0% 24% Hybrid cloud computing 0% 22% Public cloud computing 0% 20% Other (please specify) 2% 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 25
  • 26. Staffing & Budget DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 26
  • 27. Company IT size Q11: Roughly how many people work in IT functions or departments in your organization worldwide? Median 240 people DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 27
  • 28. Change in IT size Q12: How does the number of people currently working in IT functions or departments in your organization worldwide compare to last year? 0% 20% 40% 60% 80% 100% More 32% About the same 49% Less 19% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 28
  • 29. Data center staff Q13: What percent of your company’s IT staff works in data centers? Median 30% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 29
  • 30. Change in data center staff Q14: How does the current percentage of your company's IT staff working in data centers compare to last year? 0% 20% 40% 60% 80% 100% More 27% About the same 60% Less 13% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 30
  • 31. Skill sets – Change in size Q15a: How would you characterize your manpower capacity for each of the following data center skill sets? 1 - Rapidly shrinking 2 - Slowly shrinking 3 - Staying the same 4 - Slowly growing 5 - Rapidly growing 100% 90% 23% 21% 20% 21% 28% 28% 26% 29% 32% 80% 37% 70% 35% 34% 32% 60% 39% 31% 38% 37% 39% 50% 34% 35% 40% 30% 37% 38% 40% 32% 35% 20% 30% 31% 31% 32% 26% 10% 7% 3% 3% 3% 3% 4% 5% 5% 5% 0% 2% 1% 1% 0% 1% 0% 1% 1% 1% 1% 2% Security Storage Networking Virtualization Systems Overall Microsoft Clustering Cloud Unix/Linux management management (entire data computing center) DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 31
  • 32. Skill sets – Size sufficiency Q15b: How would you characterize your manpower capacity for each of the following data center skill sets? 1 - Extremely overstaffed 2 - Somewhat overstaffed 3 - Just right 4 - Somewhat understaffed 5 - Extremely understaffed 100% 13% 12% 14% 12% 13% 12% 11% 10% 12% 16% 90% 80% 29% 28% 24% 32% 31% 29% 29% 70% 32% 29% 34% 60% 50% 40% 52% 49% 47% 51% 53% 47% 48% 47% 49% 30% 45% 20% 10% 8% 8% 9% 11% 5% 8% 7% 7% 8% 7% 0% 1% 1% 1% 2% 2% 1% 3% 1% 1% 2% Overall Networking Virtualization Security Systems Storage Unix/Linux Cloud Clustering Microsoft (entire data managementmanagement computing center) DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 32
  • 33. Data center job requisitions Q16: How many requisitions for data center jobs does your company have open worldwide at the moment? Median 10 requisitions DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 33
  • 34. Data center job requisitions Q17: How does the current number of requisitions for data center jobs open in your company worldwide compare to last year? 0% 10% 20% 30% 40% 50% More 27% About the same 49% Less 24% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 34
  • 35. Staffing problems Q18: How big or small is each of the following problems when your organization is trying to keep its data centers staffed appropriately? 1 - Not a problem 2 - Small problem 3 - Average problem 4 - Big problem 5 - Huge problem 100% 10% 10% 9% 17% 14% 90% 18% 14% 80% 22% 25% 70% 30% 60% 36% 39% 50% 43% 40% 37% 35% 30% 22% 18% 20% 15% 15% 10% 12% 15% 18% 6% 9% 9% 0% Finding adequate budget Finding qualified Staff training Retaining employees Employee retirement applicants DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 35
  • 36. Productivity problems Q19: How big or small is each of the following problems when your organization is trying to obtain the highest productivity from its data center staff? 1 - Not a problem 2 - Small problem 3 - Average problem 4 - Big problem 5 - Huge problem 100% 9% 11% 8% 10% 7% 90% 11% 80% 26% 22% 27% 24% 70% 36% 60% 50% 41% 41% 43% 41% 8% 40% 30% 20% 39% 16% 17% 15% 15% 10% 7% 8% 8% 10% 0% Data centers have too Data centers are Employees' skills tend to Employees' skills do not Other (please specify many applications to becoming too complex to be too narrow match the needs of their manage easily manage easily positions DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 36
  • 37. Data center budget Q20: What is your annual budget for all of your data centers worldwide? Median $1,000,000 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 37
  • 38. Data center budget Q21: What is the percentage change for your data center budgets over the past two years? Median 10% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 38
  • 39. Data center budget Q22: What is the percentage change for your data center budgets over the next two years? Median 10% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 39
  • 40. Data center budget Q23: How have budgets in these specific areas changed over the past two years? 0% 10% 20% 30% 40% 50% Applications 19% Infrastructure 18% Facilities (i.e. Assets such as a Data Center or Computing room) 14% IT Service Assurance (i.e. Governance, Disaster Recovery, 12% Security, Compliance) Power costs 10% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 40
  • 41. Data center budget Q24: How will budgets in these specific areas change over the next two years? 0% 10% 20% 30% 40% 50% Applications 15% Infrastructure 15% Facilities (i.e. Assets such as a Data Center or Computing room) 10% IT Service Assurance (i.e. Governance, Disaster Recovery, 10% Security, Compliance) Power costs 10% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 41
  • 42. How are you performing? Q25: How well do you feel you are doing in each of these areas? 1 - Extremely poor 2 - Poor 3 - Average 4 - Well 5 - Extremely well 100% 13% 13% 10% 9% 90% 80% 32% 31% 70% 33% 32% 60% 50% 40% 44% 44% 46% 30% 45% 20% 10% 13% 7% 9% 7% 0% 2% 2% 4% 3% Attending to other projects (e.g., Pursuing strategic initiatives Addressing routine data-center Pursuing innovation/R&D surprises) operations DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 42
  • 43. Outsourcing Q26: What methods -- if any -- do you use to augment your internal staff's capacity in order to accomplish more than you could on your own? Please select all that apply. 0% 20% 40% 60% 80% 100% Using outside consultants 57% Using a managed service provider 41% Using an IT outsourcing vendor to completely outsource one or 39% more data center functions Using an IT outsourcing vendor to co-source one or more data 37% center functions Using "infrastructure as a service" for some things 29% Moving certain applications to "the cloud" (i.e., SaaS) 28% Using "platform as a service" for some things 17% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 43
  • 44. Outsourcing Q27a: What factors influenced your decision to consider using outside consultants? (Only asked of those who are at least exploring this tactic) 1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor 100% 90% 20% 20% 16% 18% 21% 22% 21% 26% 80% 40% 42% 70% 31% 28% 30% 27% 28% 60% 37% 30% 33% 5% 50% 26% 40% 28% 30% 32% 33% 34% 30% 27% 36% 31% 30% 20% 29% 12% 12% 11% 10% 11% 12% 10% 8% 8% 9% 11% 9% 12% 11% 8% 3% 4% 7% 6% 5% 0% 2% Access to Ease staffing Need for 24 Improve Want to Lower Mitigate Other Regulatory Predictability expertise challenges x 7 coverage service focus on overall cost security risks (please requirements in expenses levels core explain) business DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 44
  • 45. Outsourcing Q27b: What factors influenced your decision to consider using an IT outsourcing vendor to completely outsource one ore more data center functions? (Only asked of those who are at least exploring this tactic) 1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor 100% 12% 90% 22% 20% 18% 19% 18% 20% 27% 24% 34% 80% 17% 70% 34% 33% 32% 33% 31% 60% 34% 29% 33% 30% 50% 30% 40% 7% 31% 35% 36% 33% 30% 32% 33% 33% 28% 20% 29% 35% 9% 10% 10% 7% 8% 8% 10% 9% 7% 3% 4% 5% 4% 5% 8% 4% 6% 0% 3% 3% Access to Need for 24 Improve Ease staffing Lower Regulatory Predictability Want to Mitigate Other expertise x 7 coverage service challenges overall cost requirements in expenses focus on security risks (please levels core explain) business DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 45
  • 46. Outsourcing Q27c: What factors influenced your decision to consider using an IT outsourcing vendor to co-source one ore more data center functions? (Only asked of those who are at least exploring this tactic) 1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor 100% 12% 90% 22% 23% 22% 22% 24% 21% 20% 29% 34% 15% 80% 70% 32% 31% 31% 31% 60% 35% 32% 29% 26% 32% 50% 30% 7% 40% 30% 30% 32% 32% 36% 30% 30% 33% 30% 20% 29% 41% 10% 10% 12% 10% 9% 6% 9% 8% 9% 5% 4% 4% 4% 6% 4% 6% 8% 4% 0% 2% Access to Need for 24 Ease staffing Improve Mitigate Predictability Lower Regulatory Want to Other expertise x 7 coverage challenges service security risks in expenses overall cost requirements focus on (please levels core explain) business DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 46
  • 47. Outsourcing Q27d: What factors influenced your decision to consider using a managed service provider? (Only asked of those who are at least exploring this tactic) 1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor 100% 13% 90% 22% 21% 21% 23% 20% 20% 22% 28% 34% 80% 13% 70% 30% 30% 28% 30% 29% 27% 60% 30% 25% 29% 26% 50% 8% 40% 31% 32% 32% 34% 30% 33% 36% 34% 31% 31% 20% 40% 11% 11% 9% 12% 10% 7% 10% 9% 10% 6% 9% 3% 5% 4% 7% 5% 5% 6% 6% 0% Access to Need for 24 Improve Mitigate Ease staffing Want to Lower Regulatory Predictability Other expertise x 7 coverage service security risks challenges focus on overall cost requirements in expenses (please levels core explain) business DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 47
  • 48. Outsourcing Q27e: What factors influenced your decision to consider moving certain applications to "the cloud" (i.e., SaaS)? (Only asked of those who are at least exploring this tactic) 1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor 100% 11% 90% 21% 21% 21% 23% 21% 26% 28% 25% 30% 80% 14% 70% 30% 26% 32% 31% 27% 25% 60% 29% 32% 28% 25% 50% 6% 40% 31% 30% 30% 35% 30% 28% 29% 30% 31% 27% 20% 44% 11% 8% 8% 9% 11% 11% 10% 7% 10% 9% 8% 8% 8% 7% 6% 7% 8% 7% 11% 0% Need for 24 Lower Access to Improve Ease staffing Predictability Mitigate Want to Regulatory Other x 7 coverage overall cost expertise service challenges in expenses security risks focus on requirements (please levels core explain) business DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 48
  • 49. Outsourcing Q27f: What factors influenced your decision to consider using "infrastructure as a service" for some things? (Only asked of those who are at least exploring this tactic) 1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor 100% 11% 90% 24% 24% 23% 21% 23% 26% 25% 27% 25% 80% 14% 70% 27% 23% 60% 30% 30% 30% 26% 27% 29% 25% 30% 50% 7% 40% 30% 34% 30% 28% 29% 28% 30% 31% 32% 31% 20% 42% 10% 7% 10% 11% 9% 9% 12% 10% 8% 10% 9% 7% 7% 9% 8% 12% 8% 6% 6% 0% Need for 24 Lower Ease staffing Want to Access to Mitigate Improve Regulatory Predictability Other x 7 coverage overall cost challenges focus on expertise security risks service requirements in expenses (please core levels explain) business DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 49
  • 50. Outsourcing Q27g: What factors influenced your decision to consider using "platform as a service" for some things? (Only asked of those who are at least exploring this tactic) 1 - Not a factor at all 2 - Only slightly a factor 3 - A factor 4 - Somewhat a factor 5 - Major factor 100% 13% 90% 23% 22% 18% 25% 23% 27% 25% 29% 28% 80% 11% 18% 70% 21% 29% 26% 27% 21% 22% 24% 28% 60% 24% 50% 4% 41% 40% 29% 31% 32% 39% 35% 30% 31% 34% 37% 20% 44% 11% 9% 11% 7% 6% 4% 13% 11% 12% 10% 9% 8% 9% 10% 11% 12% 6% 6% 6% 0% Need for 24 Improve Access to Mitigate Lower Want to Ease staffing Predictability Regulatory Other x 7 coverage service expertise security risks overall cost focus on challenges in expenses requirements (please levels core explain) business DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 50
  • 51. Outsourcing Q28a: What kinds of tasks are you (or will you consider) outsourcing with outside consultants? (Only asked of those who are at least exploring this tactic) 0% 10% 20% 30% 40% 50% Server maintenance 44% Backup and recovery 43% IT service business-continuity 41% Storage management 40% Simple, non-strategic applications 38% Storage virtualization 35% Server virtualization 35% Automation of routine tasks 33% Email archiving 32% Strategic, mission-critical applications 29% Other (please specify) 5% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 51
  • 52. Outsourcing Q28b: What kinds of tasks are you (or will you consider) outsourcing with an IT outsourcing vendor to completely outsource one or more data center functions? (Only asked of those who are at least exploring this tactic) 0% 10% 20% 30% 40% 50% IT service business-continuity 48% Backup and recovery 48% Server maintenance 46% Storage management 44% Server virtualization 41% Email archiving 41% Storage virtualization 40% Automation of routine tasks 38% Simple, non-strategic applications 36% Strategic, mission-critical applications 35% Other (please specify) 4% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 52
  • 53. Outsourcing Q28c: What kinds of tasks are you (or will you consider) outsourcing with an IT outsourcing vendor to co-source one or more data center functions? (Only asked of those who are at least exploring this tactic) 0% 10% 20% 30% 40% 50% Server maintenance 47% Backup and recovery 46% Storage management 46% IT service business-continuity 45% Storage virtualization 41% Email archiving 39% Server virtualization 39% Automation of routine tasks 38% Simple, non-strategic applications 38% Strategic, mission-critical applications 35% Other (please specify) 4% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 53
  • 54. Outsourcing Q28d: What kinds of tasks are you (or will you consider) outsourcing with a managed service provider? (Only asked of those who are at least exploring this tactic) 0% 10% 20% 30% 40% 50% Backup and recovery 42% Server maintenance 41% Email archiving 41% Storage management 41% IT service business-continuity 40% Storage virtualization 38% Server virtualization 37% Simple, non-strategic applications 34% Automation of routine tasks 34% Strategic, mission-critical applications 32% Other (please specify) 5% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 54
  • 55. Outsourcing Q28e: What kinds of tasks are you (or will you consider) outsourcing by moving certain applications to "the cloud?" (Only asked of those who are at least exploring this tactic) 0% 10% 20% 30% 40% 50% Server virtualization 44% IT service business-continuity 44% Backup and recovery 41% Storage management 41% Storage virtualization 40% Simple, non-strategic applications 38% Strategic, mission-critical applications 38% Server maintenance 37% Automation of routine tasks 37% Email archiving 36% Other (please specify) 5% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 55
  • 56. Outsourcing Q28f: What kinds of tasks are you (or will you consider) outsourcing with "infrastructure as a service?" (Only asked of those who are at least exploring this tactic) 0% 10% 20% 30% 40% 50% Backup and recovery 44% Server virtualization 40% Storage management 39% IT service business-continuity 38% Server maintenance 38% Automation of routine tasks 37% Storage virtualization 35% Email archiving 34% Strategic, mission-critical applications 31% Simple, non-strategic applications 31% Other (please specify) 10% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 56
  • 57. Outsourcing Q28g: What kinds of tasks are you (or will you consider) outsourcing with "platform as a service?" (Only asked of those who are at least exploring this tactic) 0% 10% 20% 30% 40% 50% Backup and recovery 45% Server maintenance 44% IT service business-continuity 38% Server virtualization 37% Automation of routine tasks 37% Storage management 34% Storage virtualization 33% Email archiving 33% Simple, non-strategic applications 32% Strategic, mission-critical applications 31% Other (please specify) 10% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 57
  • 58. Outsourcing impact on satisfaction Q29: Over the past two years, how do you think the use of outsourcing has impacted internal users' satisfaction with the organization's data centers? 0% 20% 40% 60% 80% 100% 5% Much less satisfied 8% 17% Less satisfied 19% 2008 48% Neither more satisfied nor less satisfied 2009 40% 27% More satisfied 30% 3% Much more satisfied 3% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 58
  • 59. Staff training budget Q30: How has your budget for staff training changed in the last year? 0% 20% 40% 60% 80% 100% 42% Increased 33% 39% 2008 Stayed the same 2009 46% 19% Decreased 21% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 59
  • 60. Staff training budget Q31: How do you expect your budget for staff training to change in the next two years? 0% 20% 40% 60% 80% 100% 47% Increase 38% 34% 2008 Stay the same 2009 47% 20% Decrease 15% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 60
  • 61. Staff training Q32: Is the training and development of your staff viewed as strategic or tactical? 0% 20% 40% 60% 80% 100% 69% Strategic 71% 2008 2009 31% Tactical 29% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 61
  • 62. Service Levels DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 62
  • 63. Metrics studied Q33: Which of the following metrics do you use in the data center to measure formal service level agreements with other parts of the organization specifying the level or nature of IT services expected? Mark all that apply. 0% 20% 40% 60% 80% 100% Performance 73% Uptime 55% Responsiveness 55% Data loss 32% Other (please specify) 2% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 63
  • 64. IT service expectations Q34: Which best describes how the level of IT service expected by other parts of the organization is changing? 1 - Falling rapidly 2 - Falling gradually 3 - Neither rising nor falling 4 - Rising gradually 5 - Rising rapidly 100% 5% 13% 90% 23% 21% 28% 80% 33% 24% 70% 60% 46% 47% 40% 50% 40% 40% 51% 30% 20% 27% 26% 29% 17% 10% 7% 3% 3% 6% 5% 5% 0% 0% 0% 0% Performance Uptime Responsiveness Other (please specify) Data loss DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 64
  • 65. IT service expectations Q35: Is meeting the service levels demanded by other parts of the organization becoming easier or difficult? 1 - Much easier/less costly 2 - Easier/less costly 3 - Neither easier nor more difficult 4 - More difficult/costly 5 - Much more difficult/costly 100% 9% 5% 11% 11% 16% 90% 26% 80% 34% 28% 70% 35% 29% 60% 50% 51% 40% 44% 40% 41% 39% 30% 20% 12% 10% 13% 14% 13% 13% 4% 7% 0% 2% 2% 2% Performance Uptime Responsiveness Data loss Other (please specify) DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 65
  • 66. IT service satisfaction Q36: Does it seem that the users in other parts of the company are becoming more or less satisfied with the level of service received? 1 - Much less satisfied 2 - Less satisfied 3 - Neither more nor less satisfied 4 - More satisfied 5 - Much more satisfied 100% 2% 4% 5% 6% 8% 90% 80% 33% 35% 30% 32% 29% 70% 60% 50% 39% 42% 40% 40% 40% 44% 30% 20% 18% 15% 18% 16% 14% 10% 5% 6% 6% 9% 5% 0% Performance Other (please specify) Responsiveness Data loss Uptime DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 66
  • 67. Applications DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 67
  • 68. Applications supported Q37: How many applications do you support for your customers/users? (Medians shown) 0 10 20 30 40 50 Total apps 46 Off the shelf enterprise applications 10 Custom enterprise applications 10 Off the shelf departmental applications 10 Custom departmental applications 8 SaaS enterprise applications 5 SaaS departmental applications 5 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 68
  • 69. Growth in application use Q38: How would you characterize the growth rate of each of these application areas? 1 - Shrinking quickly 2 - Shrinking somewhat 3 - Staying the same 4 - Growing somewhat 5 - Growing quickly 100% 13% 11% 10% 11% 15% 15% 90% 80% 25% 24% 28% 70% 30% 34% 33% 60% 50% 40% 54% 50% 55% 46% 30% 44% 45% 20% 10% 8% 9% 7% 8% 5% 7% 0% 1% 1% 3% 2% 3% 4% Off the shelf Custom enterprise Custom departmental Off the shelf SaaS enterprise SaaS departmental enterprise applications applications departmental applications applications applications applications DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 69
  • 70. Private cloud computing Q39: What is your involvement with private cloud computing? 0% 10% 20% 30% 40% 50% Not being considered 21% Early discussion stages 25% Planning 30% Trial stage 9% Implementing 11% Implementation already completed 4% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 70
  • 71. Private cloud computing Q40: Why are you considering/using private cloud computing? 0% 20% 40% 60% 80% 100% Efficiency 53% Reliability 44% Reduce capital costs 43% Reduce operating expenses 41% Ease staffing issues 36% Green 36% Make it easier to add/remove infrastructure 35% Infinite scalability 32% Avoid over-provisioning 25% Other (please specify) 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 71
  • 72. Public cloud computing Q41: What is your involvement with public cloud computing? 0% 10% 20% 30% 40% 50% Not being considered 28% Early discussion stages 23% Planning 25% Trial stage 10% Implementing 9% Implementation already completed 4% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 72
  • 73. Public cloud computing Q42: Why are you considering/using public cloud computing? 0% 20% 40% 60% 80% 100% Efficiency 47% Reliability 42% Reduce capital costs 38% Reduce operating expenses 38% Ease staffing issues 35% Make it easier to add/remove infrastructure 33% Green 33% Infinite scalability 32% Avoid over-provisioning 28% Other (please specify) 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 73
  • 74. Cloud computing growth Q43: How would you characterize the growth rate of each of these cloud computing areas over the next 12 months? 1 - Shrinking quickly 2 - Shrinking somewhat 3 - Staying the same 4 - Growing somewhat 5 - Growing quickly 100% 13% 90% 19% 80% 70% 32% 36% 60% 50% 40% 30% 48% 41% 20% 10% 3% 4% 0% 1% 3% Private cloud computing Public cloud computing DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 74
  • 75. Servers DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 75
  • 76. Server types Q44a: For each of the following types of servers, roughly how many do you think your organization's data centers have running worldwide in production? 0 5 10 15 20 25 30 Windows based physical servers 25 Linux based physical servers 12 HP-UX based physical servers 11 IBM-AIX based physical servers 10 Sun Solaris based physical servers 10 Other types of physical servers 10 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 76
  • 77. Server types Q44b: For each of the following types of servers, roughly how many do you think your organization's data centers have running worldwide, not in production? 0 2 4 6 8 10 12 Windows based physical servers 10 HP-UX based physical servers 10 Linux based physical servers 8 Sun Solaris based physical servers 7 Other types of physical servers 7 IBM-AIX based physical servers 6 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 77
  • 78. Server types Q45: Do you expect the number of each type of server to decrease, stay the same, or increase in the next 12 months? 1 - Significantly decrease 2 - Somewhat decrease 3 - Stay about the same 4 - Somewhat increase 5 - Significantly increase 100% 4% 4% 3% 4% 7% 6% 90% 14% 13% 10% 8% 23% 22% 80% 70% 60% 61% 61% 62% 70% 50% 44% 52% 40% 30% 20% 15% 13% 13% 17% 12% 10% 10% 12% 9% 8% 9% 8% 7% 0% Linux based Windows based Sun Solaris based IBM-AIX based HP-UX based Other types of physical servers DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 78
  • 79. Types of CPU Q46: What percentage of your organization's servers run each of these types of CPUs? 0% 20% 40% 60% 80% 100% Intel 70% AMD 20% Other CPUs 10% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 79
  • 80. Types of CPU - Expectations Q47: Do you expect use of these CPUs to decrease, stay the same, or increase in the next 12 months? 1 - Significantly shrink 2 - Somewhat shrink 3 - Stay the same 4 - Somewhat grow 5 - Significantly grow 100% 9% 7% 90% 28% 15% 80% 25% 70% 60% 27% 50% 63% 40% 56% 30% 43% 20% 10% 10% 7% 2% 3% 5% 0% 0% Intel AMD Other CPUs DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 80
  • 81. Server utilization Q48: Overall, what would you estimate is your organization's average percent utilization of the capacity of its data-center servers? 100% 90% 80% 70% 60% 60% 60% 50% 40% 30% 20% 10% 0% 2008 Median 2009 Median DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 81
  • 82. Server consolidation Q49: Which of the following best describes your data center's involvement with server consolidation? 0% 10% 20% 30% 40% 50% 13% Not being considered 17% 19% Early discussion stages 20% 29% Planning 30% 2008 2009 11% Trial stage 10% 23% Implementing 18% 6% Implementation already completed 5% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 82
  • 83. Server consolidation Q50: Which levels of servers are you considering consolidating? Please mark all that apply. (Only asked of those who are at least in trial stages for server consolidation) 0% 20% 40% 60% 80% 100% 39% Servers in test/development environments 52% 55% Servers in use that are relatively unimportant 61% 2008 2009 49% Most of the important servers 44% 25% Mission-critical servers 20% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 83
  • 84. Server virtualization Q51: Which of the following describes your data center's involvement with server virtualization/virtual-machine technologies? 0% 10% 20% 30% 40% 50% 15% Not being considered 18% 17% Early discussion stages 18% 27% Planning 2008 29% 2009 13% Trial stage 11% 21% Implementing 17% 7% Implementation already completed 7% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 84
  • 85. Server virtualization Q52: Why are you considering server virtualization? 0% 10% 20% 30% 40% 50% Efficiency 43% Reliability 39% Reduce operating expenses 37% Reduce capital costs 35% Green 32% Free up rack space 32% Improve disaster recovery preparedness 28% Ease staffing issues 27% Make it easier to add/remove infrastructure 24% Avoid over-provisioning 21% Infinite scalability 21% Other (please specify) 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 85
  • 86. Server virtualization Q53: Which of the following server virtualization implementations is your data center considering? Please select all that apply. 0% 10% 20% 30% 40% 50% Microsoft Hyper-V 38% IBM Workload partitions (WPAR) 36% HP Integrity Virtual Machines 36% HP UX (Lpars, nPars, UX Vpars, Resource Partitions) 32% IBM LPAR (Dynamic LPAR, LPAR) 22% VMware ESX 20% Citrix XenServer 19% Sun Solaris LDOM 18% Oracle VM 18% Sun Solaris Zones/Containers 17% Virtual Iron 16% Xen (Sun, RedHat, Suse) 9% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 86
  • 87. Server virtualization Q54: Why are you using server virtualization? 0% 20% 40% 60% 80% 100% Efficiency 62% Reduce capital costs 53% Reduce operating expenses 48% Free up rack space 48% Make it easier to add/remove infrastructure 46% Reliability 44% Improve disaster recovery preparedness 42% Ease staffing issues 38% Infinite scalability 37% Green 34% Avoid over-provisioning 31% Other (please specify) 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 87
  • 88. Server virtualization Q54a: Which of the following server virtualization implementations has your data center tried? Please select all that apply. 0% 20% 40% 60% 80% 100% Microsoft Hyper-V 61% 50% VMware ESX 30% 44% IBM Workload partitions (WPAR) N/A 40% HP UX (Lpars, nPars, UX Vpars, Resource Partitions) 25% 33% IBM LPAR (Dynamic LPAR, LPAR) N/A 30% 26% 2008 HP Integrity Virtual Machines 28% 2009 Sun Solaris LDOM 16% 22% Oracle VM N/A 21% Citrix XenServer 12% 19% Virtual Iron N/A 17% Sun Solaris Zones/Containers 18% 17% Xen (Sun, RedHat, Suse) 9% 11% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 88
  • 89. Server virtualization Q55: For each of the server virtualization types that your data center has tried, what percent of implementations are in test/development environments? (Each type only asked of those who indicated that they have tried that type of server virtualization) (Me 0% 10% 20% 30% 40% 50% VMware ESX 47% Microsoft Hyper-V 38% IBM Workload partitions (WPAR) 31% HP UX (Lpars, nPars, UX Vpars, Resource Partitions) 30% IBM LPAR (Dynamic LPAR, LPAR) 26% HP Integrity Virtual Machines 25% Oracle VM 24% Virtual Iron 23% Sun Solaris Zones/Containers 22% Xen (Sun, RedHat, Suse) 20% Sun Solaris LDOM 19% Citrix XenServer 18% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 89
  • 90. Server virtualization Q56: For each of the server virtualization types that your data center has tried, what percent of implementations are in production? (Each type only asked of those who indicated that they have tried that type of server virtualization) (Medians shown) 0% 10% 20% 30% 40% 50% VMware ESX 47% Microsoft Hyper-V 38% IBM Workload partitions (WPAR) 33% HP UX (Lpars, nPars, UX Vpars, Resource Partitions) 31% IBM LPAR (Dynamic LPAR, LPAR) 28% HP Integrity Virtual Machines 25% Oracle VM 22% Sun Solaris Zones/Containers 22% Virtual Iron 22% Citrix XenServer 19% Sun Solaris LDOM 18% Xen (Sun, RedHat, Suse) 17% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 90
  • 91. Server virtualization Q57: Which of the following applications is your data center running in a virtual environment? 0% 20% 40% 60% 80% 100% 20% Web applications 65% 20% Database applications 61% 13% Enterprise-application software (ERP, CRM, etc.) 49% 12% Business intelligence, data mining or analytics 2008 49% 2009 9% Messaging (email, IM, etc.) 44% 4% Collaborative (scheduling, project management, etc.) 38% 3% Transactional (sales, inventory, trading, etc.) 28% 18% None; trial does not include applications yet 2% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 91
  • 92. Server virtualization Q58: Which of the following applications is your data center moving to a virtual environment? 0% 20% 40% 60% 80% 100% 19% Web applications 53% 20% Database applications 51% 10% Enterprise-application software (ERP, CRM, etc.) 46% 13% Business intelligence, data mining or analytics 2008 46% 2009 8% Messaging (email, IM, etc.) 41% 6% Collaborative (scheduling, project management, etc.) 38% 4% Transactional (sales, inventory, trading, etc.) 29% 21% None; trial does not include applications yet 5% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 92
  • 93. Data protection for virtual servers Q59: In regards to providing data protection for virtual servers, what are the challenges? 0% 10% 20% 30% 40% 50% 29% Fast and/or granular recovery of data is biggest challenge 36% 29% CPU impact during backup is biggest challenge 31% 2008 2009 27% No significant challenges protecting virtual servers 20% 13% Storage consumption from virtual server backup is biggest challenge 14% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 93
  • 94. Physical server application difficulties Q60: Using the scale below, please indicate the degree of difficulty you experience in achieving the following goals when providing high availability for applications on physical servers: 1 - Extremely simple/straightforward 2 - Somewhat simple 3 - Average 4 - Somewhat difficult 5 - Extremely difficult/not straightforward 100% 3% 4% 5% 3% 3% 1% 9% 90% 17% 15% 14% 15% 15% 80% 70% 37% 60% 41% 40% 40% 42% 46% 50% 40% 29% 30% 25% 25% 24% 21% 28% 20% 10% 24% 15% 13% 17% 17% 12% 0% Troubleshooting Single-pane of glass High availability for end- Identifying configuration Rich and deep Deployment/upgrade of application downtime visibility across all high to-end applications, changes that impact application high availability availability applications across multiple tiers high availability monitoring/awareness software/tools (e.g. database, application, web) DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 94
  • 95. Virtual server application difficulty Q61: Using the scale below, please indicate the degree of difficulty you experience in achieving the following goals when providing high availability for applications on virtualized servers: 1 - Extremely simple/straightforward 2 - Somewhat simple 3 - Average 4 - Somewhat difficult 5 - Extremely difficult/not straightforward 100% 2% 3% 2% 3% 2% 0% 10% 10% 90% 15% 13% 13% 12% 80% 70% 38% 41% 38% 41% 46% 60% 41% 50% 40% 28% 30% 28% 26% 28% 29% 27% 20% 10% 18% 18% 23% 14% 13% 15% 0% Troubleshooting Rich and deep Identifying configuration High availability for end- Single-pane of glass Deployment/upgrade of application downtime application changes that impact to-end applications, visibility across all high high availability monitoring/awareness high availability across multiple tiers availability applications software/tools (e.g. database, application, web) DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 95
  • 96. Infrastructure-as-a-Service Q62: What is your involvement with "Infrastructure-as-a- Service" (delivery of computer infrastructure as a service over the Internet)? 0% 10% 20% 30% 40% 50% Not being considered 32% Early discussion stages 18% Planning 26% Trial stage 10% Implementing 10% Implementation already completed 4% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 96
  • 97. Infrastructure-as-a-Service Q63: Why are you considering Infrastructure-as-a-Service? (Only asked of those who are at least discussing IaaS) 0% 10% 20% 30% 40% 50% Efficiency 44% Reliability 42% Reduce capital costs 35% Reduce operating expenses 34% Ease staffing issues 33% Make it easier to add/remove infrastructure 31% Green 30% Infinite scalability 30% Avoid over-provisioning 29% Other (please specify) 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 97
  • 98. Infrastructure-as-a-Service Q64: Is your involvement with Infrastructure-as-a-Service growing or shrinking? 0% 20% 40% 60% 80% 100% Growing quickly 16% Growing somewhat 49% Staying the same 32% Shrinking somewhat 2% Shrinking quickly 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 98
  • 99. Platform-as-a-Service Q65: What is your involvement with "Platform-as-a- Service" (delivery of computer platform as a service over the Internet)? 0% 10% 20% 30% 40% 50% Not being considered 34% Early discussion stages 18% Planning 24% Trial stage 9% Implementing 10% Implementation already completed 5% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 99
  • 100. Platform-as-a-Service Q66: Why are you considering/using Platform-as-a- Service? (Only asked of those who are at least discussing PaaS) 0% 10% 20% 30% 40% 50% Efficiency 43% Reliability 40% Reduce operating expenses 33% Reduce capital costs 33% Green 33% Ease staffing issues 31% Infinite scalability 27% Avoid over-provisioning 27% Make it easier to add/remove infrastructure 27% Other (please specify) 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 100
  • 101. Platform-as-a-Service Q67: Is your involvement with Platform-as-a-Service growing or shrinking? 0% 10% 20% 30% 40% 50% Growing quickly 20% Growing somewhat 43% Staying the same 33% Shrinking somewhat 3% Shrinking quickly 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 101
  • 102. Storage DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 102
  • 103. Storage capacity Q68: In terabytes, what is the total storage capacity of all of your organization's data centers combined worldwide? (Medians shown) 250 218 200 150 100 100 67 56 50 0 Total Tier 1 Tier 2 Tier 3 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 103
  • 104. Storage utilization Q69: Overall, what would you estimate is your organization's average percent utilization of its data-center storage? (Medians shown) 100% 90% 80% 70% 60% 50% 50% 40% 30% 30% 20% 20% 10% 0% Tier 1 Tier 2 Tier 3 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 104
  • 105. Storage growth Q70: What is your estimated growth of storage over the next 12 months? (Medians shown) 100% 90% 80% 70% 60% 50% 40% 30% 30% 20% 20% 20% 10% 0% Tier 1 Tier 2 Tier 3 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 105
  • 106. Applications and storage Q71: For your overall organization, which two types of applications do you think are most increasing the need for data-center storage? Please select up to two. 0% 10% 20% 30% 40% 50% 34% Web applications 27% 37% Business intelligence, data mining or analytics 26% 36% Enterprise-application software (ERP, CRM, etc.) 24% 24% 2008 Messaging (email, IM, etc.) 23% 2009 0% Server virtualization 23% 7% Multimedia 18% 19% Transactional (sales, inventory trading, etc.) 18% 15% Collaborative (scheduling, project management, etc.) 14% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 106
  • 107. Storage budget growth Q72: Describe the growth rate of your storage budget over the past 12 months. (Medians shown) 100% 90% 80% 70% 60% 50% 40% 38% 30% 30% 20% 10% 0% Storage hardware Storage management software DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 107
  • 108. Storage budget growth Q73: Estimate the growth rate of your storage budget over the next 12 months. (Medians shown) 100% 90% 80% 70% 60% 50% 40% 30% 30% 21% 20% 10% 0% Storage hardware Storage management software DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 108
  • 109. Storage vendors Q74: What is the ideal number of storage vendors for an organization of your size? Median 5 vendors DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 109
  • 110. Storage vendors Q75: How many storage vendors do you have? Median 5 vendors DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 110
  • 111. Storage vendors Q76: How does having the number of storage vendors you currently have affect the price you pay for storage? 0% 10% 20% 30% 40% 50% Significantly increases the cost 10% Somewhat increases the cost 38% No effect 38% Somewhat decreases the cost 12% Significantly decreases the cost 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 111
  • 112. Storage network connection Q77: What methods do you employ to connect storage to your network? 1 - Do not use 2 - Planning to use 3 - Implementing now 4 - Use in a minor way 5 - Use moderately 6 - Use in a major way 100% 12% 8% 90% 29% 14% 80% 16% 70% 17% 14% 16% 60% 50% 20% 12% 20% 40% 16% 30% 26% 19% 20% 10% 25% 10% 20% 7% 0% Ethernet, IP, NAS Fibre Channel FCoE (Fibre Channel over Ethernet) DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 112
  • 113. Storage virtualization Q78: Which best describes your data center's involvement with storage virtualization? 0% 10% 20% 30% 40% 50% 17% Not being considered 21% 24% Early discussion stages 21% 28% Planning 28% 2008 2009 10% Trial stage 9% 16% Implementing 14% 5% Implementation already completed 7% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 113
  • 114. Storage virtualization Q79: Why are you considering/using storage virtualization? (Only asked of those who are at least discussing storage virtualization) 0% 10% 20% 30% 40% 50% Efficiency 49% Reduce capital costs 41% Reliability 37% Reduce operating expenses 37% Scalability 36% Green 32% Make it easier to add/remove infrastructure 30% Ease staffing issues 28% Avoid over-provisioning 25% Other (please specify) 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 114
  • 115. Storage virtualization Q80: What kind of storage virtualization are you using? Check all that apply. (Only asked of those who are at least discussing storage virtualization) 100% 90% 80% 70% 63% 60% 51% 53% 50% 2008 39% 40% 2009 30% 20% 15% 13% 10% 0% Block-based File-based I don't know the difference between those two types DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 115
  • 116. Storage virtualization Q81: Which of the below storage tiers is your data center considering vitalizing? Please select all that apply. 100% 90% 80% 71% 70% 62% 60% 50% 2008 2009 40% 33% 32% 30% 27% 24% 20% 10% 0% The least important tiers The moderately important tiers The mission-critical tiers DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 116
  • 117. Storage virtualization Q82: Which storage virtualization appliances is your data center using or considering using? Please select all that apply. 0% 20% 40% 60% 80% 100% 38% IBM SAN Volume Controller 49% 29% EMC Invista 34% 23% DataCore 33% 18% FalconStor 25% 2008 13% 2009 F5/Acopia 24% 14% HDS TagmaStore Universal Storage Platform 22% 12% LSI Logic/StoreAge 16% 9% Incipient NSP 14% 9% Reldata 9200 gateway 5% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 117
  • 118. Storage resource management (SRM) Q83: Which best describes your data center's involvement with storage resource management (SRM) solutions? 0% 10% 20% 30% 40% 50% 21% Not being considered 28% 21% Early discussion stages 20% 25% Planning 25% 2008 2009 11% Trial stage 9% 15% Implementing 10% 6% Implementation already completed 7% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 118
  • 119. Storage resource management (SRM) Q84: How important are each of the following goals with regards to your decision to pursue SRM? (Only asked of those who are at least discussing SRM solutions) 1 - Extremely unimportant 2 - Somewhat unimportant 3 - Neutral 4 - Somewhat important 5 - Extremely important 100% 90% 22% 20% 21% 28% 25% 80% 70% 60% 39% 40% 37% 41% 50% 41% 40% 30% 35% 35% 35% 20% 31% 29% 10% 3% 4% 4% 6% 0% 2% 0% 0% 1% 1% 1% Simplified management of Automation Data deduplication Service Management Policy and compliance storage tiers Framework DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 119
  • 120. Data archiving vs. Data protection Q85: Do you believe that data archiving is a separate process and function from data protection (backup/recovery)? No 27% Yes 73% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 120
  • 121. Storage media Q86a: Roughly what percent of your data-center backup goes to each of the following storage types? (Means shown) 0% 10% 20% 30% 40% 50% Tape 30% Disk 30% Removable optical media 19% Flash 15% Other (please specify) 5% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 121
  • 122. Storage media Q86b: Roughly what percent of your data-center archiving goes to each of the following storage types? (Means shown) 0% 10% 20% 30% 40% 50% Tape 30% Disk 30% Removable optical media 20% Flash 15% Other (please specify) 5% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 122
  • 123. Storage media Q87a: How is each storage type growing in backup usage in your data center? (Each type only asked of those who indicated at least some of their backup going into that storage type) 1 - Significantly shrinking 2 - Somewhat shrinking 3 - Staying the same 4 - Somewhat growing 5 - Significantly growing 100% 15% 90% 20% 22% 22% 21% 80% 17% 70% 27% 25% 34% 29% 60% 50% 40% 54% 36% 30% 40% 43% 39% 20% 10% 11% 5% 5% 7% 6% 10% 2% 6% 0% 2% 1% Removable optical media Disk Flash Tape Other DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 123
  • 124. Storage media Q87b: How is each storage type growing in archive usage in your data center? (Each type only asked of those who indicated at least some of their archive going to that storage type) 1 - Significantly shrinking 2 - Somewhat shrinking 3 - Staying the same 4 - Somewhat growing 5 - Significantly growing 100% 12% 90% 19% 21% 19% 18% 80% 15% 70% 26% 27% 29% 33% 60% 50% 56% 40% 40% 30% 42% 43% 38% 20% 9% 6% 10% 7% 8% 7% 9% 2% 2% 6% 0% 2% Removable optical media Flash Disk Tape Other DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 124
  • 125. Data deduplication Q88: Which best describes your data center's involvement with data deduplication solutions for secondary storage (e.g. backup, archiving, or disaster recovery)? 0% 10% 20% 30% 40% 50% 24% Not being considered 29% 21% Early discussion stages 18% 23% Planning 2008 24% 2009 10% Trial stage 8% 16% Implementing 12% 7% Implementation already completed 9% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 125
  • 126. Data deduplication Q89: Why are you considering/using data deduplication? (Only asked of those who are at least considering data deduplication) 0% 10% 20% 30% 40% 50% Reduce cost 46% Increase data integrity 40% Improve Disaster Recovery preparedness 39% Increase backup and restore performance 38% Reduce storage capacity needs 37% Keep more data online 36% Reduce reliance or use of tape 33% Other (please specify) 2% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 126
  • 127. Data deduplication Q90: How will or did you prioritize your implementation of data deduplication? Rank from 1 to 3, where 1 is highest priority. 100% 90% 20% 36% 80% 45% 70% 33% 60% 1 50% 33% 2 40% 3 34% 30% 47% 20% 32% 10% 21% 0% In the data center Remote offices Virtual servers DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 127
  • 128. Data deduplication Q91: Which type of data deduplication adds the most value to your organization? Target deduplication 41% Source deduplication 59% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 128
  • 129. Data deduplication Q92: How do you believe data deduplication should be deployed across your organization? Integrated in the backup application Storage Appliances 26% 38% Both 36% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 129
  • 130. Continuous data protection (CDP) Q93: In your opinion, which of the following phrases best describes what continuous data protection (CDP) does? 0% 10% 20% 30% 40% 50% 24% Regular pre-defined snapshots 34% 16% Replication of backup data 31% 2008 2009 22% Instantaneous protection 18% 24% Rapid succession snapshots 17% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 130
  • 131. Continuous data protection (CDP) Q94: Which best describes your data center's involvement with continuous data protection? 0% 10% 20% 30% 40% 50% 21% Not being considered 27% 25% Early discussion stages 21% 23% Planning 25% 2008 2009 10% Trial stage 9% 14% Implementing 9% 7% Implementation already completed 8% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 131
  • 132. Continuous data protection (CDP) Q95: Why are you considering/using continuous data protection? (Only asked of those who are at least discussing continuous data protection) 0% 20% 40% 60% 80% 100% Faster backups 54% Easier restores 51% Improved recovery point objectives 45% Reduce/eliminate backup windows 36% More granular restores 31% Other (please specify) 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 132
  • 133. Replication technology Q96: Which best describes your data center's involvement with replication technology? 0% 10% 20% 30% 40% 50% 21% Not being considered 27% 18% Early discussion stages 18% 25% Planning 23% 2008 2009 11% Trial stage 11% 16% Implementing 13% 9% Implementation already completed 8% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 133
  • 134. Replication technology Q97: Why are you considering replication? (Only asked of those who are at least discussing replication) 0% 20% 40% 60% 80% 100% Improve speed of recovery in the event of a disaster 53% Increased disaster recovery readiness 51% Reduce complexity of disaster recovery process 49% Eliminate or minimize the use of tape for disaster recovery 42% Other (please specify) 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 134
  • 135. Legal regulations on backups Q98: Is your data center required by legal regulations to actively report on backups? No 46% Yes 54% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 135
  • 136. Challenges with compliance Q99: What is your biggest challenge related to compliance/legal requirements? 0% 10% 20% 30% 40% 50% Proving data is protected according to the stated policy 25% Finding data quickly for legal search, hold or restore 25% Encrypting the right data 22% Managing extended or changing retention periods 15% Getting employees to comply with policies 11% Other (please specify) 3% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 136
  • 137. Storage-as-a-Service Q100: Which best describes your organization's involvement with internal "Storage-as-a-Service" solutions? 0% 10% 20% 30% 40% 50% 29% Not being considered 40% 21% Early discussion stages 18% 21% Planning 2008 21% 2009 8% Trial stage 8% 14% Implementing 8% 8% Implementation already completed 5% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 137
  • 138. Storage-as-a-Service Q101 : Why are you considering/using Storage-as-a- Service? (Only asked of those who are at least discussing Storage-as-a-Service) 0% 10% 20% 30% 40% 50% Efficiency 46% Reliability 43% Reduce capital costs 37% Reduce operating expenses 34% Make it easier to add/remove infrastructure 32% Green 32% Ease staffing issues 32% Infinite scalability 28% Avoid over-provisioning 27% Other (please specify) 0% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 138
  • 139. Disaster Recovery DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 139
  • 140. Disaster recovery plan Q102: What is the state of your data center's disaster recovery plan (actions taken during an event)? 0% 10% 20% 30% 40% 50% 6% Informal / Undocumented 9% 22% Needs work 23% 2008 33% Average 2009 32% 27% Pretty good 26% 12% Excellent 9% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 140
  • 141. Disaster recovery plan Q103: How confident are you in your organization’s DR plan, where 100% is completely confident? Median 80% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 141
  • 142. Disaster recovery plan Q104: Have you reevaluated your disaster recovery plan during the last 12 months? 100% 94% 90% 80% 72% 70% 60% 50% 2008 2009 40% 30% 28% 20% 10% 6% 0% Yes No DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 142
  • 143. Disaster recovery plan Q105: What were the reasons for reevaluating your disaster recovery plan? (Only asked of those who have reevaluated their DR plans within the last 12 months) 0% 10% 20% 30% 40% 50% Regulatory influence 32% Increased management awareness of DR risks 22% Customer or partner SLAs 21% Increased importance of IT to the business 16% Implementation of new technologies such as server virtualization 9% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 143
  • 144. Disaster recovery plan Q106: Are remote offices covered by your data center's disaster recovery plan? No 28% Yes 72% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 144
  • 145. Disaster recovery plan Q107: Are virtual servers covered by your data center's disaster recovery plan? No 23% Yes 77% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 145
  • 146. Disaster recovery plan Q108: Are your cloud computing initiatives covered by your data center's disaster recovery plan? No 41% Yes 59% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 146
  • 147. Disaster recovery strategy Q109: Which of the following tactics are employed in your data center's disaster-recovery strategy (including plans for maintaining high availability)? Please select all that apply. 0% 20% 40% 60% 80% 100% Restore from backup 65% 59% Offsite backup 39% 44% Replication of backup data 41% 40% Automation 35% 38% Local failover capability (server clustering) 38% 37% 2008 Application hosting 36% 34% 2009 Wide area failover capability (server clustering) 36% 32% Backing up of virtualized environments 24% 27% Software-as-a-Service N/A 19% Infrastructure-as-a-Service N/A 15% Storage-as-a-Service N/A 13% Platform-as-a-Service N/A 8% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 147
  • 148. Disaster recovery transfer methods Q110: Which of the following methods do you use to move your data to your disaster recovery site? 1 - We don't do this 2 - Secondary or occasional method 3 - Primary method 100% 90% 27% 24% 34% 80% 70% 64% 60% 43% 50% 43% 40% 50% 30% 20% 28% 30% 33% 10% 16% 8% 0% Replication of backup data Electronic vaulting of backup Tape media with encryption Tape media without encryption data DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 148
  • 149. Disaster recovery plan Q111: How often do you test your DR plan? 0% 10% 20% 30% 40% 50% Never 7% Once a year 24% Twice a year 19% Three times a year 11% Quarterly 21% Every other month 6% Monthly 6% Twice a month 3% Weekly 3% More than weekly 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 149
  • 150. Disaster recovery plan Q112: What was the result of the last test of your DR plan? 0% 10% 20% 30% 40% 50% Fully passed, no problems 25% We did well, only a few problems 41% Average 30% We did poorly, quite a few problems 3% We failed completely 1% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 150
  • 151. Downtime incidents Q113: How many incidents has your organization experienced that caused downtime? 5 4 4 4 3 3 2 2 2 1 1 0 In the past 12 months Ever DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 151
  • 152. Disaster recovery plan Q114: In general, how well did your plan work? (Only asked of those who reported at least one incident that caused downtime) 0% 10% 20% 30% 40% 50% Significantly well 30% Somewhat well 45% Neutral 20% Somewhat poorly 4% Significantly poorly 0% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 152
  • 153. Disaster recovery time Q115: How long did it take – on average – to recover from these incidents? (Only asked of those who reported at least one incident that caused downtime) Median 4 hours DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 153
  • 154. Disaster recovery time – IT man hours Q116: How many IT man hours did it take – on average – to recover from these incidents? (Only asked of those who reported at least one incident that caused downtime) Median 6 IT man hours DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 154
  • 155. Disaster recovery cost Q117: What was the cost – on average – to recover from these incidents? (Only asked of those who reported at least one incident that caused downtime) Median $10,000 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 155
  • 156. Application disaster recovery time Q118: If a disaster destroyed your organization's applications, how many hours would it take to return to each to operation? (Medians shown) 0 1 2 3 4 5 Enterprise application software (ERP, CRM, etc.) 3 Business intelligence, data mining or analytics 3 Database applications 3 Web applications 2 Messaging (email, IM, etc.) 2 Collaborative (scheduling, project management, etc.) 2 Transactional (trading, etc.) 2 Access to SaaS applications 1 DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 156
  • 157. Causes of downtime Q119: What are the leading causes of downtime for your organization? 0% 10% 20% 30% 40% 50% System failure 43% Application failure 41% Natural disaster 36% Human error 29% Malicious act 8% DRAFT RESULTS – DO NOT DISTRIBUTE 2010 SOTDC - Global 157