Aims and Learning Objectives Aims The presentation is meant especially for IT/ ITES professionals. In the presentation: 1. Main components of the communication process 2. The basic skills required for effective communication 3. Specific contexts for communication, including giving presentations and feedback meetings Will be discussed. Learning Objectives: Identify: the main components of the communication process. Typical problems that can arise in the communication process and demonstrate knowledge of skills to overcome them. Demonstrate: increased awareness of forms of communication and social behaviour Use: strategies for managing specific contexts for communication, including giving presentations
Thank you all for participating in this vital training session. I hope you found the contents very useful to develop your communication skills. Goodbye.
Benefits of effective communication
Get more done
More comfortable with conflict
More peace of mind
More satisfying closeness with others
What is Communication?
Communication is the transmission of an idea or feeling so
that the sender and receiver share the same
One to many
Pronunciation & Diction
Eye contact, Postures & Gestures
Poor listening skills
Use of jargon
Hearing – Physical process,
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
Listen first and acknowledge what you hear , even
if you don’t agree with it, before expressing your
experience or point of view.
Listening responsively is always worthwhile
as a way of letting people know that you care
• Jumping to conclusions- Subjective/ Objective
• Hearing what we want to hear
• Formulating and rehearsing the response
• Being inattentive Having a closed mind
• Feeling anxious or self-conscious
• Subjective biases based on ignorance or prejudice
• Linguistic/ Cultural issues
Listening to others helps others
Attorneys listen to tear down the other side’s argument.
We spend more time to arrange agreement.
The person you defeat today will probably be the person whose
cooperation we need tomorrow.
Type of Question Use
Open Questions For more information
Closed Questions For specific information
Probing Questions For added detail
Echo Questions To get the other back on track
Leading Questions To get the other to think/reflect
– Revealing, personal, Descriptive, Wh- Type
• What may be the impact of this action?
• What are your concerns about this new program?
– Specific, Objective, Verbal Type
• Do you have health insurance?
• Are you interested in that?
An old Yiddish proverb says, "The eyes are the mirror of the
tells others you are confident
helps others consider what you say is important
signals intellect and honesty
liars tend to not keep eye contact
The way we carry ourselves, the gestures
we use and our facial expressions all
communicate much more than we
Gesture: Brisk, erect walk
Gesture: Standing with hands
Gesture: Sitting with legs
crossed, foot kicking slightly
Gesture: Sitting, legs apart
Meaning: Open, relaxed
Gesture: Arms crossed on chest
Gesture: Walking with hands in
pockets, shoulders hunched
Gesture: Hand to cheek
Meaning: Evaluation, thinking
Gesture: Touching, slightly rubbing
Meaning: Rejection, doubt, lying
Gesture: Rubbing the eye
Meaning: Doubt, disbelief
Gesture: Hands clasped behind back
Meaning: Anger, frustration,
Gesture: Locked ankles
Gesture: Head resting in hand, eyes
Gesture: Rubbing hands
Gesture: Sitting with hands clasped
behind head, legs crossed
Meaning: Confidence, superiority
Gesture: Open palm
Meaning: Sincerity, openness,
Gesture: Stroking chin
Meaning: Trying to make a
Gesture: Looking down, face
Gesture: Biting nails
Meaning: Insecurity, nervousness
Gesture: Pulling or tugging at ear
Gesture: Prolonged tilted head
“Developing excellent communication skills is absolutely
essential to effective leadership. The leader must be able to
share knowledge and ideas to transmit a sense of urgency
and enthusiasm to others. If a leader can't get a message
across clearly and motivate others to act on it, then having a
message doesn't even matter."
President and CEO of National Semiconductor Corp.