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Communication in an organization
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Communication in an organization

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  • 1. S.no Topic 1. What is communication? 2. Ways of communication 3. Formal and In-formal communication 4. Effective communication 5. Direction of communication 6. Purpose of communication 7. Barriers to communication
  • 2. Communication ProcessSender Encoding Channel Decoding Receiver Feedback
  • 3. Written OralVisual Non-verbal
  • 4. Formal communication:Line of authority flows from top to bottomOfficial messages are transferredE.g. - memo to immediate superior - memo to subordinates - board meetings - interview or hearing Informal communication: Information that spreads orally One to one basis E.g. Grapevine - Gossips - Rumors - Leak of confidential information
  • 5. sendermessage 5Cs:medium Clarity Completeness Concisenessreceiver Correctness Concretenessfeedback
  • 6. Upward LateralDownward Lateral
  • 7. To establish a better relationship between the members ofan organizationTo exchange ideas and informationTo stimulate actionTo instruct and trainTo meet human and cultural needsTo evaluate performanceFor group decision making
  • 8. Physical barrierLanguage difficultiesPerceptual barrierEmotional barrierPsychological barriersPhysiological barrierAttitudinal barriers
  • 9. Communication Quote “Good communication is asstimulating as black coffee, and just as hard to sleep after.”quoted by Anne Morrow Lindbergh
  • 10. THANKYOUANY QUESTIONS ?P.S: For further queries post onmy slideshare wall, I will try toget back to you asap!