CIMCO IP Talk Hosted Phone Service
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CIMCO IP Talk Hosted Phone Service

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CIMCO IP Talk Hosted Phone Service CIMCO IP Talk Hosted Phone Service Presentation Transcript

  • Advancing Technology with Personal Commitment IP Talk VoIP Solutions January 7, 2009
  • Voice over IP
    • Voice over IP (VoIP) technology enables an Enterprise to converge their data and voice to one circuit, allowing telephone calls to be made via a broadband connection versus a traditional TDM phone line.
    • What’s driving demand for VoIP?
    • Network consolidation and simplification
    • Usage expense reduction
    • Capital expense reduction
    • Improved scalability
    • Unified dialing plans
    • Service provider consolidation
    09/30/09 CIMCO Confidential
  • CIMCO IP Talk Platform
    • CIMCO has been providing IP Talk VoIP solutions since 2005 as a natural progression from TDM based services
    • CIMCO fully owns and manages a feature server with industry leading Broadsoft equipment
    • Distributed architecture includes physical server, data center and network redundancy
      • 18 fully redundant servers in two CIMCO data centers have capacity for 50,000 subscribers. Added redundancy includes:
        • Hardware
        • Drives
        • Chassis
        • Power
        • Network
        • Core Network
        • Session Border Controller (SBC)
    09/30/09 CIMCO Confidential
  • CIMCO Network 09/30/09 CIMCO Confidential
  • CIMCO Network Details
    • Superior carrier grade network:
      • Lucent Compact Switch
      • Cisco core routing technology
      • Acme Packet Session Border Control
      • Broadsoft Feature Server
    • Redundant processors
    • Redundant power with multiple power grids
    • CIMCO-managed fiber & SONET distribution throughout the metropolitan footprint
    • Dual voice and data routes throughout the network with multiple entrance facilities
    • Dual voice switching facilities and data centers
    • T1 monitoring through to customer premise—24x7x365
    • Redundancy provided by Tier 1 carriers
    09/30/09 CIMCO Confidential
  • The Basics of IP Talk… CIMCO’s VoIP Offerings
    • IP Talk Hosted
      • Fully managed data and voice service offering with robust calling features and web-based management. Serves as replacement for traditional PBX and other phone equipment as well as Centrex service.
    • IP Talk Trunking
      • Provides analog or PRI connectivity and network services that complement existing premise equipment such as PBX, IP PBX and Key Telephone systems. Dynamically allocated service delivery over integrated IP access networks utilizing existing PBX or phone equipment.
    09/30/09 CIMCO Confidential
    • CIMCO IP Talk Hosted
    09/30/09 CIMCO Confidential
  • What Drives Businesses to Consider IP Talk Hosted?
    • Legacy phone systems are complex to operate
    • Management burden of PBX and phone equipment strains already limited resources
    • Inefficient use of costly access lines
    • IT resources are precious and limited
    • Users miss out on benefit of advanced features
    • Current access lines are costly and inefficiently utilized
    09/30/09 CIMCO Confidential
  • Benefits of IP Talk Hosted 09/30/09 CIMCO Confidential End to End Solution
      • Delivers single system and network for voice, data
      • and video
      • Managed service allows you to focus on core business and not the phone system
    Cost Efficiencies
      • Offers scalable, predictable monthly expense
      • Provides reduction in capital cost compared to investment in new PBX or phone equipment
      • Reduces expenses due to free interoffice and
      • local calling
    Business Continuity
      • Carrier grade performance allows for improved scalability, survivability and redundancy
    Enhanced productivity
      • Improved user accessibility with robust feature set and web portal
      • Ease of use and administration empowers employees and promotes productivity
  • How IP Talk Hosted Works 09/30/09 CIMCO Confidential
  • Key Components of IP Talk Hosted 09/30/09 CIMCO Confidential Bandwidth Connection Dynamically allocated broadband to support your solution User Licenses
      • Choice of user packages based on business needs
    Local Site and/or Enterprise Administrator
      • Ability to manage solution by individual location or overall enterprise and make simple changes via web portal
    Auto Attendant
      • Capacity to have auto answer/redirect based on variety of needs
    Receptionist (optional)
      • Robust receptionist functionality is accessible via PC and/or phone (optional)
    Queue (optional)
      • Basic queuing functionality and historical reporting
  • Broadband Connection
    • Dynamic T1 allocation puts data and voice on one easy-to-manage circuit
    • Three different bandwidth packages include a CIMCO Access T1 with up to 4.5 Mb and a managed router. Additionally, you have a choice of a CIMCO managed firewall and switch.
    • Quality of Service (QoS) ensures freedom from network congestion, jitter and latency
    • Local and National footprint allows coverage for your business virtually anywhere
    09/30/09 CIMCO Confidential
  • IP Talk Hosted User Licensing
    • Three IP Talk Hosted user licenses provide functionality for multiple applications.
    • Basic License
      • Applications: Warehouse, Lunchroom, Lobby
    • Enhanced License
      • Applications: Office Worker, Professional Staff
    • Enhanced Plus Mobility License
      • Applications: Executives, Mobile Workers, Disaster Recovery
    09/30/09 CIMCO Confidential
  • Basic License Features & Functionality
      • Long distance included (1,000 minutes)
      • Basic Call Log (on phone)
      • Directory (on phone)
      • Speed dial from directory on phone
      • Call Forwarding Always
      • Call Forwarding Busy
      • Call Forwarding No Answer
      • Call Forwarding Not Reachable
      • Call Return
      • Call Transfer
      • Call Waiting
      • Last Number Redial
      • Three-Way Call
      • Caller ID with Name and Number
    09/30/09 CIMCO Confidential
  • Enhanced License Features & Functionality
      • Alternate numbers
      • Anonymous Call Rejection
      • Automatic Hold/Retrieve
      • Automatic Callback
      • Do Not Disturb
      • Speed Dial 100
      • Automatic Hold/Retrieve
      • Busy Lamp Field
      • Call Forwarding Selective
      • Call Notify
      • Directed Call Pickup
    09/30/09 CIMCO Confidential
      • Multi-Way Call (maximum 6 parties, including originator)
      • Priority Alert
      • Privacy
      • Push to Talk (intercom) – on Polycom phone
      • Selective Call Acceptance
      • Selective Call Rejection
      • Shared Call Appearance (10)
      • Voice messaging
        • Voicemail to Email wav (30 min)
        • Message waiting indicator
        • Voicemail notification via email
    Includes All Basic License Features plus…
  • Enhanced Plus Mobility License Features & Functionality
      • Voice Portal Calling
      • CIMCO Navigator Toolbar
      • Personal Mobility
        • CIMCO Anywhere
        • Call Forwarding (Always, Busy, No Answer, Not Reachable)
        • CommPilot Call Manager
        • CommPilot Express
        • Multiple Call Arrangement
        • Outlook Integration
        • Remote Office
        • Diversion Inhibitor
        • Sequential Ring (Find Me/Follow Me)
        • Shared Call Appearance (5)
        • Simultaneous Ring Personal
    09/30/09 CIMCO Confidential Includes All Basic and Enhanced License Features plus…
  • IP Talk Hosted Local Site Administrator License
      • The Local Site Administrator is the individual appointed as the sole manager of the IP Talk Hosted solution at each site. All users at the site go to the Local Site Administrator for assistance.
      • Local Site Administrator functionality (One login per site):
      • Incoming Calling Plan
      • Outgoing Calling Plan
      • Enhanced Outgoing
      • Calling Plan
      • Series Completion
      • Change greetings on Auto Attendant
      • Change music on hold/message
      • Change scheduling (holiday, time of day)
      • Create group-wide or enterprise
      • hunt groups
    09/30/09 CIMCO Confidential
      • Password reset
      • Change phone numbers
      • Authorization Codes
  • IP Talk Hosted Enterprise Administrator License
      • The Enterprise Administrator is the one individual at your organization who has sole authority to make system wide changes and requests. This individual oversees the whole IP Talk Hosted solution including all users and local site administrators.
      • Enterprise Administrator functionality includes all Local Site Administrator functionality plus:
      • Assign numbers to Groups
      • Assign services to Groups
      • Manage inter-Group dialing plans
    09/30/09 CIMCO Confidential
  • IP Talk Hosted Auto Attendant
      • Auto Attendant allows businesses to answer/redirect calls automatically without personal intervention. One Auto Attendant license is provided per location at no charge.
      • Auto Attendant functionality:
      • Dial by Name
      • Dial by Extension
      • Time of Day
      • Additional Auto Attendant licenses may be purchased for an additional fee.
    09/30/09 CIMCO Confidential
  • IP Talk Hosted Receptionist
      • Fully support the live receptionist/operator with an optional receptionist package. This option is available at an additional charge and includes an enhanced license. Access is via PC and phone with a Sidecart extension panel.
      • Receptionist functionality (one license per login):
      • Switchboard panel
      • Contact Directory panel
      • Control panel (Executes call actions)
      • The receptionist package can also fully integrate with the Auto Attendant for complete coverage.
    09/30/09 CIMCO Confidential
  • IP Talk Hosted Queue
      • While hunt groups are available, sometimes the call flow and call management functionality can be limiting. The Queue provides the next level of ACD functionality and call queuing. This option is available at an additional monthly charge.
      • Queue functionality:
      • Ability to route and
      • hold calls
      • 48 hour history of
      • basic call statistics
      • Daily email report
    09/30/09 CIMCO Confidential
  • CIMCO IP Talk Hosted Phones
    • CIMCO IP Talk offerings utilize Polycom phones which feature:
    • Best speakerphone quality in the market
    • High definition (HD) voice on phones
    • Smarter infrastructure—in the unlikely event the network or server has issues, the call will stay up because the phone does not require rebooting
    • Phones can run on Power over Ethernet (PoE) or Power Cubes
    • 10/100 or 10/100/1000 network connection (depending on phone model)
    • Common interface across all phones
    09/30/09 CIMCO Confidential
  • CIMCO IP Talk Hosted Phones
    • Polycom® SoundPoint® IP 330 and 320
      • Excellent sound quality and an enterprise-grade feature set
      • Two-line entry-level phones
      • Superb sound quality and full-duplex speakerphone performance with Clarity by Polycom™ acoustic technology
      • Easy to configure and use
      • Integrated Power over Ethernet (PoE) support
    • Features and Benefits
      • Full-duplex IEEE 1329 Type 1-compliant speakerphone with Clarity by Polycom™ acoustic technology
      • 102 x 33-pixel graphical LCD
      • Integrated 802.3af PoE support
      • Two-port 10/100 Ethernet –switch – SoundPoint IP 330 (Single 10/100 Ethernet port - SoundPoint IP 320)
      • Small footprint
    • Application: Warehouse, Lobby, Lunchroom
    09/30/09 CIMCO Confidential
    • Polycom® SoundPoint® IP 450
      • Mid-Range desktop phone with Polycom HD Voice and high-resolution, backlit display
      • High-resolution backlit LCD with support of multiple languages and Asian characters
      • Fully enabled to run the Polycom Productivity Suite
      • Three lines for a moderate volume of calls
    • Features and Benefits
      • Polycom HD Voice™ technology, including support of G.722 wideband codec, Acoustic Clarity Technology 2, and systems design optimized for Polycom HD Voice
      • Advanced functionality, including shared lines, busy lamp field, presence, and XHTML Microbrowser
      • Backlit 256 x 116-pixel multi-layer, grayscale graphical LCD
      • Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2)
      • Two port 10/100 Ethernet Switch
      • Dedicated RJ-9 headset port
      • Application: Cube, Call Center
  • CIMCO IP Talk Hosted Phones
    • Polycom ® SoundPoint ® IP 550
      • Cutting-edge SIP feature set meets Polycom® HD Voice™ technology
      • Four-line manager’s phone
      • Cutting-edge SIP features
      • Backlit, easy-to-read LCD with support of Asian characters
    • Features and Benefits
      • Polycom HD TM Voice technology, including support of G.722 wideband codec, Acoustic Clarity Technology 2, and systems design optimized for Polycom HD Voice TM technology
      • Advanced functionality, including shared lines, busy lamp field, presence, and XHTML application
      • Backlit 320 x 160-pixel grayscale graphical LCD
      • Integrated IEEE 802.3af Power over Ethernet (PoE) support
    • Application: Professional Staff
    09/30/09 CIMCO Confidential
    • Polycom ® SoundPoint ® IP 560
      • A future-proof phone that combines Gigabyte Ethernet (GigE) support and the Polycom HD Voice™ technology experience
      • Four lines
      • Cutting-edge SIP features
      • Engineered to make installation and upgrades simple
    • Features and Benefits
      • Supports seamless migration to GigE-based network infrastructure, today or tomorrow
      • Allows for fast data and application transmission between the network and user’s computer
      • Delivers unrivaled, lifelike audio experience, powered by Polycom HD Voice TM
      • XHTML micro-browser for Web application
      • Shared call/bridged line appearance
      • Busy lamp field
      • Presence and buddy list
      • Application: Professional Staff
  • CIMCO IP Talk Hosted Phones
    • Polycom® SoundPoint® IP 650
      • High-performance IP phone with Polycom HD Voice™ technology
      • Six-line executive phone
      • Cutting-edge features and applications
      • Expandable to support three Polycom SoundPoint IP Expansion Modules
    • Features and Benefits
      • Six lines (stand alone) / 12 lines (with the SoundPoint IP Expansion Module)
      • Polycom HD Voice TM technology, including support of G.722 wideband codec, Acoustic Clarity Technology 2, and systems design optimized for Polycom HD Voice TM technology
      • Advanced functionality, including shared lines, busy lamp field, presence, and XHTML applications
      • Backlit 320 x 160-pixel grayscale graphical LCD
      • Integrated IEEE 802.3af Power over Ethernet (PoE) support
      • USB port for future applications
      • Application: Executive, Receptionist
    09/30/09 CIMCO Confidential
    • Polycom® SoundPoint® IP 670
      • Color display delivers rich voice, visual, and applications for easier viewing and navigation
      • Revolutionary voice quality with Polycom HD Voice TM technology
      • Integrated Gigabit Ethernet (GigE) switch to enable bandwidth-intensive applications
      • Six lines in stand-alone mode and 34 lines with three Polycom SoundPoint IP Color Expansion Modules
      • Built-in USB port to support applications, such as Local Call Recording from the Polycom Productivity Suite
    • Features and Benefits
      • Backlit 320 x 160 pixel color display delivers a rich visual experience
      • Unparalleled voice quality and clarity that make every call efficient and productive
      • Integrated GigE support that future-proofs your network infrastructure investment
      • Application: Executive, Receptionist
  • CIMCO IP Talk Hosted Phones
    • Polycom® Sidecart
    • Sidecart is the receptionist addition to a Polycom ® 650 or 670 phone that allows a receptionist to easily and efficiently route calls to other users.
    • Sidecart simply slides onto the side of the 650/670 and will automatically be configured.
    • Additional lines can be managed simply by sliding another Sidecart onto the end.
    • Up to 3 Sidecarts can be used to manage up to 48 lines
    09/30/09 CIMCO Confidential
  • CIMCO IP Talk Hosted Phones
    • Polycom ® SoundStation ® IP 6000
      • Next-generation IP conference phone designed for small to midsize rooms
      • Polycom HD Voice TM technology for outstanding clarity
      • Acoustic Clarity Technology for seamless voice conferencing
      • Integrated Power over Ethernet (PoE)
      • Breakthrough price/performance
    • Features and Benefits
      • Polycom HD Voice for high-fidelity calls at up to 14 kHz - conference calls that sound as natural as being there
      • Polycom's patented Acoustic Clarity Technology - delivering the best conference phone experience with no compromises
      • 12-foot microphone pickup - 20% greater than previous generations of IP conference phones
      • Strong, robust software - leveraging the most advanced endpoint software in the industry, with advanced call handling, security, and provisioning features
      • Robust interoperability - compatible with a broad array of call platforms to maximize voice quality and feature availability while simplifying management and administration
      • High-resolution display - enables robust call information and multi-language support
    09/30/09 CIMCO Confidential
  • CIMCO Navigator Portal 09/30/09 CIMCO Confidential
  • CIMCO Navigator Portal
    • CIMCO Navigator, our robust web-based portal, is available to end users
    • Navigator provides access to all of the features and functionality that users require to simply and efficiently use their IP phones. Features do vary by license.
    09/30/09 CIMCO Confidential
  • CIMCO Navigator Portal 09/30/09 CIMCO Confidential
  • CIMCO Navigator Portal 09/30/09 CIMCO Confidential
  • CIMCO Navigator Toolbar CIMCO Confidential Available with Enhanced Plus Mobility License
    • The CIMCO Navigator Toolbar is the distinctive component of the Enhanced Plus Mobility License and allows users the flexibility to easily manage their enhanced calling features via phone, blackberry, or other mobile device. Features include:
        • CIMCO Anywhere
        • Call Forwarding (Always, Busy, No Answer, Not Reachable)
        • CommPilot Call Manager
        • CommPilot Express
        • Multiple Call Arrangement
        • Outlook Integration
        • Remote Office
        • Diversion Inhibitor
        • Sequential Ring (Find Me Follow Me)
        • Shared Call Appearance (5)
        • Simultaneous Ring Personal
  • CIMCO Administrator Portal 09/30/09 CIMCO Confidential
  • Thank You!
    • We Look Forward to
    • Working With You.
    09/30/09 CIMCO Confidential