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  • Nonverbalcommunication

    1. 1. INTRODUCTION Non-Verbal (non word) communication means all communication without words. Nonverbal communication (NVC) is usually understood as the process of communication through sending and receiving wordless messages. The ability to understand and use nonverbal communication is a powerful tool that will help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work.
    2. 2.  Studiesshow that during interpersonal communication  7% of the message is verbally communicated while  93% of the message is non-verbally transmitted. Of the 93% non verbal communication, ○ 38% is through vocal tones, ○ 55% is through facial expressions and non-verbal acts.
    3. 3. Roles in Non-Verbal Communication Nonverbal communication cues can play five roles: Repetition: they can repeat the message the person is making verbally Contradiction: they can contradict a message the individual is trying to convey Substitution: they can substitute for a verbal message. For example, a persons eyes can often convey a far more vivid message than words and often do Complementing: they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can increase the impact of the message Accenting: they may accent or underline a verbal message. Pounding the table, for example, can underline a message.
    5. 5. Body Language “The bodily gestures, postures, and facial expressions by which a person communicates nonverbally with others” -(Soukhanov 1992:211).KINESICS: POSTURE GESTURE FACIAL EXPRESSIONS GAZE / EYE CONTACT
    6. 6. Types of Body Language communication
    7. 7. Body Language Facial expression(s) Eyes Lips Arms Hands Fingers legs
    8. 8. The Face Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates a variety of emotions. In addition, eye contact, pupil size, and the smile provide additional cues to informed observers.
    9. 9. Facial Expression(s)Forehead Wrinkles AngerEyebrows Outer Anger edges upNose Upward Contempt
    10. 10. EyesCentered FocusedWandering Disinterested, BoredGazing Up ThinkingGazing Down ShameGaze on the Side Guilty
    11. 11. LipsParted Relaxed, HappyTogether Possibly ConcernedWide Open Very Happy / Very Angry
    12. 12. ArmsArms Crossed Angry, DisapprovingOpen Honest, Accepting
    13. 13. HandsOn Top of the Head AmazementScratching Head Puzzled , ConfusedRubbing Eyes TiredRubbing Chin Thinking,folded Timid, Shy
    14. 14. FingersFingers TenseInterlockedPointing at you AngryOK Signal FineV Sign Peace
    15. 15. LEGS •The way we move and position our legs can convey a wide range of attitudes and emotions. •If someone is seated and their legs are fully extended, this indicates the subject is losing interest. •Crossed legs tend to seem disagreement. •Sitting with your legs crossed and elevated foot moving in a slight circular motion indicates boredom or impatience
    16. 16. Interpreting Body Language OPEN Responsive ReflectiveFORWARD BACK Combative Fugitive CLOSED
    17. 17. Responsive ENGAGED leaning forward Open Body Open Arms Open Hands EAGER (sprint position) Open Legs Feet under Chair On Toes READY TO AGREE closes papers Pen Down Hands Flat on Table
    18. 18. Reflective LISTENING with head tilted Lots of Eye Contact Nodding High Blink Rate EVALUATING : sucking glasses / pencil Stroking Chin Looking Up and Right Legs crossed Ankle on Knee ATTENTIVE (standing) Arms behind Back Smile Open Feet
    19. 19. SPACE Have you ever felt uncomfortable during a conversation because the other person was standing too close and invading your space? We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many different nonverbal messages, including signals of intimacy, aggression, dominance, or affection.
    20. 20. LOOKING NERVOUS Crossed arms and legs Carrying books or papers across your chest Slumped posture Sitting perched on the edge of the chair Tapping foot Rocking leg Drumming fingers Biting nails
    21. 21. Paralanguage Paralanguage, meaning “like language”. sometimes called vocalics) is the study of nonverbal cues of the voice. Various acoustic properties of speech such as tone, pitch and accent, collectively known as prosody, can all give off nonverbal cues. Paralanguage may change the meaning of words.
    22. 22. Difficulties with nonverbal communication People vary in their ability to send and receive nonverbal communication. Thus, on average, to a moderate degree, women are better at nonverbal communication than are men. Measurements of the ability to communicate nonverbally and the capacity to feel empathy have shown that the two abilities are independent of each other. For people who have relatively large difficulties with nonverbal communication, this can pose significant challenges, especially in interpersonal relationships. There exist resources that are tailored specifically to these people, which attempt to assist those in understanding information which comes more easily to others. A specific group of persons that face these challenges are those with autism spectrum disorders, including Asperger syndrome.
    23. 23. THANK YOU