IT in Healthcare Industry
Sachin Arun KA Kalpesh Swapnil Arobinda Group 6

• Healthcare Industry
• IT in Healthcare
• ERP in Healthcare
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• Case Study
• Benefits
• Concerns
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2

Healthcare Industry
• Market - $40 billion…Expected to grow to $150 billion
by 2015
• Contribute 5.2% of GDP….3rd Largest growing sector
in India
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• Expected CAGR of 10~12%
• Highly labor intensive industry
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Drivers for Healthcare Industry
Better Health
Growing Indian
Insurance
middle class
penetration
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New Increasing
Technologies in government
treatments and focus and
medical science investments
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Trends in Healthcare Industry
1 Increased Investments – Private + Public
2 Greater focus of Governments
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3 Tele – Medicine
4 Medical Tourism
5 Cost effective solutions
6 High success rate and growing creditability in India
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IT in Healthcare
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Need of IT in Healthcare
Computerization
Cost Factor
Avenues for Earning
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Greater reach to patient
Pressure from Patients
Reduce Operational Costs
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How IT helps Healthcare
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ERP in Healthcare
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ERP: E2E Process Flow
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ERP Modules

Flow of Information in Healthcare ERP
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Case Study- NM Hospital
• Plunged into ERP in December 2002.
• With PeopleSoft
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• Key Implementation Team
o Nick Marmantje, Director of Finance
o Sue Lopardo, Director of information services
o Lewis Redd, Managing partner, Accenture
“ If you graph it out, at the beginning the value is low
because the change is massive and difficult. Now, We're on
the upswing “ 7 July 09
- Nick Marmantje 13

NM website – use of ERP tools
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Some ERP
Systems tools
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NM Hospital – Use of IT
• To meet Regulatory needs like HIPAA, COBRA, ERISA etc.
• Used by health service provider for its operational efficiency.
• Used by Health insurer/health plans to curb the ever increasing
health cost in US by managing people’s health needs.
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• Used by customer/member for informed decision making.
• Used by agent/broker to coordinate between healthcare
provider and healthcare seeker
• Used by payer for analytics for future planning and decision
making.
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Benefits
Main objective – Customize clinical needs of each patient in tandem
with the business aspects
Reduce cost by managing supply chain efficient
Integrates its purchasing, distribution and ordering functions with
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the administrative function
Act as a effective tool for staff recruitment
Automation of HR function can lead to high efficiency and cost
savings
Helps in forecasting workloads to balance the resources
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Benefits
Act as a effective tool in scheduling patient visit & allocate required
facilities
Helps in payment arrangement
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Manage staff shift timings, measure productivity
Eliminate unnecessary admissions and avoid unnecessary costly
treatments
Also manage outpatient process
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Challenges in Implementation
• Connectivity for information is critical
• High level of data accuracy required
• Co-operation for designing the ERP Package is critical
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• Mistake of not disclosing vital information can lead to
process skips…more time for implementation
• Demonstrations for practicality
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Challenges Faced
Technical Concerns
• Integrate operations in case of acquisitions and amalgamations
• Uniform data access becomes difficult incase of different
operandi
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Practical Difficulties
• ERP requirements differs based on hospitals understanding
expertise required for operations
• Requires meticulous planning of ERP System
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Challenges Faced
Work Nature
• Important to maintain a dynamic and flexible system
• Not working on a common time code and practices related to
work duration
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Confidentiality
• Maintaining confidentiality of databases is critical
• Yet to overcome the misuse of data for commercial purpose
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Thank You