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Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
Building trust in smart systems
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Building trust in smart systems

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  • 1. Building user trust in smart machines @svonava, svonava@gmail.com, svonava.com
  • 2. Trust “The willingness to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control the other party.” (Mayer et al. 1995)
  • 3. Trust is complex
  • 4. Foundations of trust Sincerity Reliability Competence Care
  • 5. Foundations of trust Sincerity
  • 6. Foundations of trust: Sincerity
  • 7. Foundations of trust: Sincerity
  • 8. Foundations of trust: Sincerity
  • 9. Foundations of trust: Sincerity
  • 10. Foundations of trust Reliability
  • 11. Foundations of trust: Reliability
  • 12. Foundations of trust: Reliability
  • 13. Foundations of trust: Reliability Robustness?
  • 14. Foundations of trust Competence
  • 15. Foundations of trust: Competence
  • 16. Foundations of trust: Competence
  • 17. Foundations of trust: Competence
  • 18. Foundations of trust: Competence
  • 19. Foundations of trust Care
  • 20. Foundations of trust: Care PeWe!
  • 21. Foundations of trust: Care
  • 22. Foundations of trust: Care
  • 23. Foundations of trust: Care
  • 24. That’s all folks! Questions? Sincerity, Reliability, Competence, Care
  • 25. Bulvarny datablog topky.sk + cynickaobluda + theguardian.com/data Interested? > svonava@gmail.com

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