What is a Quality Circle?What is a Quality Circle?Voluntary groups of employees who work onsimilar tasks or share an area of responsibilityThey agree to meet on a regular basis todiscuss & solve problems related to work.They operate on the principle that employeeparticipation in decision-making and problem-solving improves the quality of work
How Do Quality Circles Work?How Do Quality Circles Work?Characteristics◦ Volunteers◦ Set Rules and Priorities◦ Decisions made by Consensus◦ Use of organized approaches to Problem-Solving
How Do Quality Circles Work?How Do Quality Circles Work?All members of a Circle need to receivetrainingMembers need to be empoweredMembers need to have the support ofSenior Management
How Can They be Used in anHow Can They be Used in anOrganization?Organization?Increase ProductivityImprove QualityBoost Employee Morale
Objectives of Quality CirclesObjectives of Quality CirclesPromote job involvementCreate problem solving capabilityImprove communicationPromote leadership qualitiesEnhance qualityInspire more effective team workBuild an attitude of problem preventionPromote cost reductionImprove productivityReduce downtime of machines and equipmentIncrease employee motivation
Problems with Quality CirclesProblems with Quality CirclesInadequate TrainingUnsure of PurposeNot truly VoluntaryLack of Management InterestQuality Circles are not really empoweredto make decisions.
Summary of History and PracticesSummary of History and PracticesQuality Circles were first seen in theUnited States in the 1950’sCircles were developed by Dr, KaoruIshikawa in Japan in the 1960’sCircles were re-exported to the US inthe early 1970’s
Summary of History and PracticesSummary of History and Practices1980’s brought Total QualityManagement and a reduction in the use ofQuality CirclesQuality Circles can be a useful tool ifused properly
Quality Circles (India)Quality Circles (India) 1980: BHEL, Hyderabad first in India to start QualityCircles 1982: Quality Circle Forum of India (QCFI) wasfounded 1983: Tata Motors (formerly Telco) started QualityCircles, by 1985 they had more than 400 Circles 1985: BHEL had 1411 Circles covering around 13362members
Real World ExampleReal World ExampleThe case of Tata steels Tata Steels, a world leader in the steel industry started itsQC journey way back in 1990 with a negligible number ofQuality Circles. As per the recent statistics, the number of quality circlesoperating in Tata Steel has risen to over 7500. It proudly declares that more than 96% of its employees areinvolved in this quality movement. To their credit Quality Circles have solved 14000 problemsby themselves, which benefited the company not only interms of quality improvement but also in terms ofproductivity, cost, and safety.