Organizational Learning (OL)• Concept introduced by Argyris and Schon-1976• Aggregate of individual learning that takes place in anorganizational setting.• Studies models and theories about the way anorganization learns and adapts.• A process of coordinated system change, with mechanismsbuilt in for individual and groups to access, build and useorganizational memory, structure and culture to developlong term organizational capacity (Marsick, 1994).
What is OL“ Organizational learning is the process by which an organization gains newknowledge about its environment, goals, and processes. “Herbert Simon proposed three ways in which organizations learn:Individuals within the organization learn some new fact or procedureThe organization ingests outsiders with knowledge not already in theorganizationThe organization incorporates new knowledge into its files and computersystems.OL can be summarized as the set of actions to acquire, share and interpretknowledge among the members whose main objective is to increasecompany performance through improved quality of decision-making in theorganization.
Characteristics of Organizational Learning• Encourages experimentation• Testing new ideas• Continuous Improvement• Consistent Feedback• Communicate Success and Failure• Resources and facilities for self development• Facilitate Learning from the Surrounding Environment• Facilitate Learning from Employees• Reward Learning
Elements of Learning and DevelopmentLearning and DevelopmentOrganizational LearningKnowledgeManagementIndividualLearning &DevelopmentSelf-directedlearningE-learningCoaching&MentoringBlendedLearning TrainingWorkplaceTrainingFormal offthe jobtrainingManagementDevelopment
• Improving what we are currently doing• (making techniques more efficient).• Learning at the operational level.• Learning at fundamental level.• Occurs when we challengeassumptions, beliefs, norms anddecisions rather than accepting them.Levels of Organizational Learning
1. Identify Training Needs2. Plan Training Programs4. Evaluate Training3. Implementing TrainingTechniques Facilities Locations TrainersSystematic Training Model
Team Learning• Individuals work in teams• Teams are building blocks of organizations• Organization learns when team member sharetheir experiences and mental models• Team learning is source of transformation of skillsinto capabilities• Teams think collectively about complex issues
Organizational LearningA Multi Level ProcessIndividualsChange in cognitivestructureBehavioral changethrough trial and errorIndividual reflectionGroups or teamsChange in collectiveknowledge and value baseChange in normative andBehavioral patternsCollective reflectionCommunication within teammembersTransparency of team learning orresultsIntegration of different teamsOrganizational learningTeam learning bridgeIndividualsChange in cognitivestructureBehavioral changethrough trial anderrorIndividualreflectionGroups or teamsChange in collectiveknowledge and valuebaseChange in normative andBehavioral patternsCollective reflectionCommunicationwithin team membersTransparency of teamlearning or resultsIntegration ofdifferent teamsOrganizational learningTeam learning bridgeIndividual Learning
Feed Forward ProcessOrganizational LearningIntuitionThe preconscious recognition of patters and/orpossibilities in a stream of experience.InterpretationExplaining, through words and/or actions, an insight or idea toone’s self and to othersIntegrationDeveloping shared understanding among individuals andengaging in coordinated action.InstitutionalizationThe embedding of new ideas and practices into systems,structures, procedures and strategy.
Advantages of OL• Superior performance• Better quality of product and services• Better customer satisfaction• Committed and result-focused workforce• Greater ability to deal with change.• Function together in an extraordinary way• Trust and complement each other• Have common goals that are larger than individual goals• Produce extraordinary results.