Atlassian, the latest and greatest / October 13

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News from Atlassian covering: …

News from Atlassian covering:
- Requirements Workflow in Confluence
- Confluence Questions
- JIRA Service Desk

More in: Technology , Education
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  • 1. The latest and greatest of Atlassian October '13
  • 2. Sven Peters Happy Ambassador @svenpet http://svenpet.com
  • 3. Expect big news Re quireme nts Fl ow Confl uence Que s tions JIRA Service De sk
  • 4. Confluence Requirements
  • 5. Plan to Dev Workflow
  • 6. Plan to Dev Workflow Confluence JIRA
  • 7. Requirements Blueprint
  • 8. Single Click Issue Creation
  • 9. Remove Cursor distracting. Fade out background at start Need to call out success message at top Then call out issues once created
  • 10. Plan to Dev Workflow smooth Confluence JIRA
  • 11. Plan to Dev Workflow smooth
  • 12. Confluence Questions
  • 13. Ask questions
  • 14. agile methodologies. ASK A QUESTION
  • 15. Ask a question
  • 16. Find answers
  • 17. ANSWERS QUESTIONS
  • 18. QUICK NAVIGATION
  • 19. QUESTIONS MACROS
  • 20. SEARCH RESULTS
  • 21. Find experts
  • 22. build-engineering poker events agile legal pr
  • 23. Agile development 26 questions Agile is a software development methodology based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. Many teams within Atlassian use it - see Agile Atlassian page or speak to @Alana Grant, Scrum Master! TOPIC EXPERTS 16 questions this month * 5 questions this week * 2 unanswered
  • 24. events agile Find an expert by name or topic build-engineering poker events agile events EXPERTISE PROFILE confluence JIRA Agile social other agile legal pr
  • 25. Beta - atlassian.com/questions
  • 26. Development Team
  • 27. IT Team
  • 28. IN
  • 29. JIRA Service Desk
  • 30. P OR TAL QUEU E S S LA s R E PO RT S
  • 31. PO R TAL
  • 32. Syst em a cc ess Purch as e Reques t Purch as e Reques t Problem report
  • 33. UNTRIAGED WAITING FOR SUPPORT BACKLOG WAITING FOR APPROVAL IN PROGRESS BLOCKED EXTERNALLY
  • 34. Q UE U E S
  • 35. S LA s
  • 36. 0:23
  • 37. 0:23 TIME REMAINING
  • 38. 0:23 TIMER ON
  • 39. 0:23 TIMER PAUSED
  • 40. 1:05 0:23 MORE THAN 1 HOUR
  • 41. 1:05 0:45 LESS THAN 1 HOUR
  • 42. 0:45 0:29 LESS THAN 30 MINUTES
  • 43. -0:01 0:29 MISSING SLA
  • 44. -0:35 -0:01 SLA FAILED
  • 45. -0:35 0:42 SLA MET
  • 46. Multiple SLAs per issue 0:42
  • 47. Multiple SLAs per issue
  • 48. Different issues, different targets JQL: Priority = Blocker
  • 49. Different issues, different targets JQL: Priority = Major
  • 50. Different issues, different targets JQL: Reporter in group(“bosses”)
  • 51. Different issues, different targets
  • 52. R E P OR T S
  • 53. Are we on top of inbound requests?
  • 54. What did that mean for our targets? SLA Target
  • 55. GONE GONE HOME! HOME! OUT
  • 56. Helping IT teams go home earlier.
  • 57. Big news Re quireme nts Fl ow Confl uence Que s tions JIRA Service De sk DECEMBER 13 JANUARY 14 NOW!
  • 58. Rock On! svenpet.com/talks @svenpet http://svenpet.com