Tieto Enator


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TE presentation from ASM perspective

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  • Tieto Enator

    1. 1. TietoEnator 30.October 2008 Svein Atle Hagaseth Sales Director TietoEnator Corporation Processing & Network [email_address]
    2. 2. TietoEnator Overview . Banking and insurance Headquartered in Europe and operating in close to 30 countries. TietoEnator holds a leading position as a full-scale IT services and solutions provider in its home market in the Nordic countries and the Baltic Rim. Net sales over €1.7 billion in 2007 17,000 employees Founded in 1968 40 years of IT industry experience Listed in Helsinki and Stockholm Exchanges
    3. 3. TietoEnator, on of the Global 100 List . – the most Sustainable Corporations in the World <ul><li>TietoEnator Processing & Network’s environmental management system (EMS) has been ISO 14001 certified since 2004 </li></ul><ul><li>For example 80% of the heating energy needed in TietoEnator's Älvsjö premises is recycled from our Data Centre (2007: 3.320.000 kwh), which corresponds to the amount of energy needed to heat about 200 family-sized houses, all the year round </li></ul><ul><li>In February 2008 TietoEnator was listed as one of the world’s most sustainable corporations. The list was published at the World Economic Forum meeting in Davos, Switzerland </li></ul>
    4. 4. Version 1.1 PN/PDMA Edition 3 Page TietoEnator offerings A unique combination of high value-added solutions and partnership services – all based on deep industry expertise
    5. 5. Version 1.1 PN/PDMA Edition 3 Page Three pillars of ICT Operations Management <ul><li>TietoEnator’s operations management framework is built on three interlinked and interdependent pillars: </li></ul><ul><ul><li>Service key offerings </li></ul></ul><ul><ul><li>Service governance </li></ul></ul><ul><ul><li>Service transition and transformation </li></ul></ul>Service governance Transition and transformation Key offering
    6. 6. Version 1.1 CA000012 PN/PDMA Edition 5 Page Infrastructure services Business application services Digitalised business services TietoEnators services - a breakdown of TietoEnator’s offering for Infrastructure services Consolidation Consolidation and optimisation services
    7. 7. Page Application Service Management Services ASM Governance ASM Governance Transition ASM E2E Integration Continuous System Improvement Operation and Support System Renewal
    8. 8. Page <ul><ul><li>At predictable and transparent level of costs </li></ul></ul>TietoEnator ASM Value Proposition <ul><ul><li>Ensure your business system’s performance </li></ul></ul><ul><ul><li>Ensure your business system’s availability </li></ul></ul><ul><ul><li>Ensure your business system’s continuity </li></ul></ul><ul><ul><li>Manage your business system’s evolution </li></ul></ul>We will...
    9. 9. Service governance A governance model which improves service value , manages the service lifecycle and service performance , costs and quality Leadership team Delivery team Management team TE Service Governance model Service Governance organisation Strategic governance Improving value Tactical governance Ensuring performance Operational governance Optimising operations ITIL SVA SLA
    10. 10. Page Strategic level Enterprise Architecture Business processes Investment areas Strategic level SPOC Tactical level Contract fulfilment ASM planning Service level management Management level SPOC Operational level Development Deployment Operation Operational level SPOC idea filter investment filter TE-ASM process application delivery SPOC support business strategy ideas investments decisions improvement action optimisation ASM Governance Model - with continuous improvement approach service performance application evolution
    11. 11. Global delivery with a local influence . <ul><li>TietoEnator way to serve global ICT Operations Management customers </li></ul><ul><li>Three cornerstones of Global Delivery Model (GDM): </li></ul>Service Governance 1. Standard services available globally through Service Catalogue 2 . Cost efficiency Offshore operations included in delivery chain 3. Local freedom to activate services, based on real business needs