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Would you like service design with that? Presented by Suze Ingram at Web Directions South

by on Oct 11, 2009

  • 14,492 views

Service design focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create ...

Service design focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.

Service design is well established in Europe and North America and there’s already a handful of Australian businesses offering service design. What is it? Does experience in designing for screen interaction translate to designing services too? Will service design be the next big thing?

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Would you like service design with that? Presented by Suze Ingram at Web Directions South Would you like service design with that? Presented by Suze Ingram at Web Directions South Presentation Transcript