Introduction to ConnectCentral Pty Ltd
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Introduction to ConnectCentral Pty Ltd



Introduction to simulated company

Introduction to simulated company



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  • Work goals or objectives are strongly linked to the work environment
  • everyone
  • Work goals or objectives are strongly linked to the work environment
  • Sales and Marketing strategiesProduce and service descriptionsProfiles of management and personnelBusiness establishment costsBudgetsSources of financeRisk management strategiesSWOT: Strengths, Weaknesses, Opportunities, Threats
  • Any work goal will be strongly linked to the work environmentJob DescriptionJob Induction/OrientationFriend/Family in the industryResearch the CompanyTrainingUnderstand how the business operatesUnderstand the reasons for setting work goals and objectives
  • Physical: noise, lighting, temperature, poor equipment, lack of resources, location, windows, colour, smell, facilities for everyoneHuman: Communication, feedback up and down, knowledge, skill of teamOrganisation: structure, rosters, communication, change, management decisions, ability to provide feedback, incentives, reward/recognition, business advancement, work expectations, workplace safety
  • Being on time, using appropriate tone and manner, appropriate use of words, teamworkManaging calls, enquiriesAccessing systems effectivelyUsing skills and knowledgeAchieving Sales TargetsFollowing processesBeing flexible, Effective use of technology, Observing OH&S Legislation and policies and proceduresSales TargetsProduction TargetsBudgetary TargetsReporting dealines
  • Summarize presentation content by restating the important points from the lessons.What do you want the audience to remember when they leave your presentation?Save your presentation to a video for easy distribution (To create a video, click the File tab, and then click Share.  Under File Types, click Create a Video.)

Introduction to ConnectCentral Pty Ltd Introduction to ConnectCentral Pty Ltd Presentation Transcript

  • Introducingconnectcentralsimulated office
  • “What is CONNECTCENTRAL”?A simulated workplace where you can gain valuable employability skills.You will have the opportunity to gain a part or full qualification by completing a range of learning activities in a simulated work environment.
  • Learner/teacher roles
  • The Learner1. Becomes an employee (trainee) of the company.2. Is allocated a position within each Departments on a rotation basis:3. Tasks are carried out relevant to allocated job role.
  • Departments
    Human Resources
    Sales and Marketing
    Call Centre
  • The Teacher!
  • About connectCENTRAL!
  • About connectCENTRAL!
  • Managing Director
    Steve Parsons
  • connect CENTRALOffice Locations
  • Product Range
    Range of Stationery Items
    Range of Office Furniture
    Range of Australian Products
  • Role of connect CENTRAL
    To seek new customers and suppliers
    To provide support in the following areas:
    training in business system
    business plan for operations
    marketing and management support
    strategies for advertising campaigns
    customer service training
    To prepare advertising and promotional material for all stores
    To increase product range and supplier base
  • Role of Accounts Department
    Robert Marconi
    Accounts Manager
  • Role of Administration Department
    Janet Parker
    Administration Manager
  • Role of Human Resources Department
    Lyn Singh
    HR Manager
  • Role of Sales & Marketing Department
    Kylie Adams
    Sales & Marketing Manager
  • Role of Call Centre Department
    Samantha Jones
    Call Centre Manager
  • Resources:
  • Files
    The connectCENTRAL network is on the shared drive under the connectCENTRAL folder for the current year.
    Access to ConnectCentral Templates, OH&S files and other important documents used by the company can be sourced from this folder.
    Please check out the location of the company files.
  • New Employee Training Programs:
    Worksheets are issued from HR and relate to various office functions. Each employee is required to complete each NETP worksheet issued.
  • Reflection Journals and Performance Reviews
    Self reflection, training and support
    Receiving feedback on performance, statistical data showing results
    Strategies to achieve goals
    Meetings with Supervisors
    Time Spent on Processes
  • connectCENTRAL Training Manuals
    Policy and Procedures Manual
    OH&S Manual
    Style Manual
    Customer Database Manual
    eLearning Manual
  • Our Motto: Our People Make The Difference!
  • What to strive for while training at connectCENTRAL!
    Define your challenges
    Technologicalas well as personal
    Set realistic expectations
    Mastery is not achieved overnight
    Keep your eye on the goal
  • Welcome to connectcentralpty ltd