Introduction to ConnectCentral Pty Ltd


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  • Work goals or objectives are strongly linked to the work environment
  • everyone
  • Work goals or objectives are strongly linked to the work environment
  • Sales and Marketing strategiesProduce and service descriptionsProfiles of management and personnelBusiness establishment costsBudgetsSources of financeRisk management strategiesSWOT: Strengths, Weaknesses, Opportunities, Threats
  • Any work goal will be strongly linked to the work environmentJob DescriptionJob Induction/OrientationFriend/Family in the industryResearch the CompanyTrainingUnderstand how the business operatesUnderstand the reasons for setting work goals and objectives
  • Physical: noise, lighting, temperature, poor equipment, lack of resources, location, windows, colour, smell, facilities for everyoneHuman: Communication, feedback up and down, knowledge, skill of teamOrganisation: structure, rosters, communication, change, management decisions, ability to provide feedback, incentives, reward/recognition, business advancement, work expectations, workplace safety
  • Being on time, using appropriate tone and manner, appropriate use of words, teamworkManaging calls, enquiriesAccessing systems effectivelyUsing skills and knowledgeAchieving Sales TargetsFollowing processesBeing flexible, Effective use of technology, Observing OH&S Legislation and policies and proceduresSales TargetsProduction TargetsBudgetary TargetsReporting dealines
  • Summarize presentation content by restating the important points from the lessons.What do you want the audience to remember when they leave your presentation?Save your presentation to a video for easy distribution (To create a video, click the File tab, and then click Share.  Under File Types, click Create a Video.)
  • Introduction to ConnectCentral Pty Ltd

    1. 1. Introducingconnectcentralsimulated office<br />2011<br />
    2. 2. “What is CONNECTCENTRAL”?A simulated workplace where you can gain valuable employability skills.You will have the opportunity to gain a part or full qualification by completing a range of learning activities in a simulated work environment.<br />
    3. 3. Learner/teacher roles<br />
    4. 4. The Learner1. Becomes an employee (trainee) of the company.2. Is allocated a position within each Departments on a rotation basis:3. Tasks are carried out relevant to allocated job role.<br />
    5. 5. Departments<br />Administration<br />Accounts.<br />Human Resources<br />Sales and Marketing<br />Call Centre<br />Purchasing<br />Warehouse<br />
    6. 6. The Teacher!<br />
    7. 7. About connectCENTRAL!<br />
    8. 8. About connectCENTRAL!<br />
    9. 9. Managing Director<br />Steve Parsons<br />
    10. 10. connect CENTRALOffice Locations<br />Launceston<br />Hobart<br />
    11. 11. Product Range<br />Range of Stationery Items<br />Range of Office Furniture<br />DVDs<br />Range of Australian Products<br />
    12. 12. Role of connect CENTRAL<br />To seek new customers and suppliers<br />To provide support in the following areas:<br />training in business system<br />business plan for operations<br />marketing and management support<br />strategies for advertising campaigns<br />customer service training<br />To prepare advertising and promotional material for all stores<br />To increase product range and supplier base<br />
    13. 13. Role of Accounts Department<br />Robert Marconi<br />Accounts Manager<br />
    14. 14. Role of Administration Department<br />Janet Parker<br />Administration Manager<br />
    15. 15. Role of Human Resources Department<br />Lyn Singh<br />HR Manager<br />
    16. 16. Role of Sales & Marketing Department<br />Kylie Adams<br />Sales & Marketing Manager<br />
    17. 17. Role of Call Centre Department<br />Samantha Jones<br />Call Centre Manager<br />
    18. 18. Resources:<br />connectCENTRAL NETWORK<br />
    19. 19. Files<br />The connectCENTRAL network is on the shared drive under the connectCENTRAL folder for the current year.<br />Access to ConnectCentral Templates, OH&S files and other important documents used by the company can be sourced from this folder.<br />Please check out the location of the company files.<br />
    20. 20. NETP WORKSHEETS<br />
    21. 21. New Employee Training Programs:<br />Worksheets are issued from HR and relate to various office functions. Each employee is required to complete each NETP worksheet issued.<br />
    22. 22. Reflection Journals and Performance Reviews<br />Self reflection, training and support<br />Receiving feedback on performance, statistical data showing results<br />Strategies to achieve goals <br />Meetings with Supervisors<br />Time Spent on Processes<br />
    23. 23. connectCENTRAL Training Manuals<br />Policy and Procedures Manual<br />OH&S Manual<br />Style Manual<br />Customer Database Manual<br />eLearning Manual<br />
    24. 24. Our Motto: Our People Make The Difference!<br />
    25. 25. What to strive for while training at connectCENTRAL!<br />Define your challenges<br />Technologicalas well as personal<br />Set realistic expectations<br />Mastery is not achieved overnight<br />Keep your eye on the goal<br />
    26. 26. Welcome to connectcentralpty ltd<br />