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Technology questions-analysis
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Technology questions-analysis

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Transcript

  • 1.  
  • 2.
    • Examples: Easy
    • How do I print?
    • Is there a way I can print double sided?
    • How do I print wirelessly from my computer?
    • When I print it comes out as gibberish.
    • Hard
    • How do I print multiple slides per page in PowerPoint?
    • I'm trying to print an email, but it's printing a picture of the email editing screen.
    • How do I print this encrypted .pdf?
  • 3.
    • Examples:
    • Easy
    • One of the printers is jammed
    • My print job is not being sent to the printer.
    • Hard
    • One of PHAROS touch screens is blank
    • Print job from microfilm readers did not appear in print queue
  • 4.
    • Examples:
    • Easy
    • How do you copy and paste?
    • How do I set the margins in Word?
    • Hard
    • If I just installed a new version of Microsoft Word, do I need to reinstall the Zotero plugin?
    • I have a document and whenever I print it I have so much black space at the bottom. I checked all of my margins and I don’t know why it keeps doing it.
  • 5.
    • Examples:
    • Easy
    • I can't open my PDF.
    • How do you rotate a .pdf document?
    • Hard
    • Trying to open PDF files in Mac OS X, but getting a message that Acrobat Pro needs to be registered, then it quits.
    • Adobe Illustrator isn't opening. It opens and closes.
  • 6.
    • Examples:
    • Easy
    • Where can i find the digital drop box in MyLMUConnect?
    • How do I download a Powerpoint file from Blackboard? I downloaded a file from my email and it will not open.
    • Hard
    • I'm in blackboard and when I click on the link for my professor's powerpoints nothing happens.
    • I need to pay for and download a course reader thru MyLMU connect.
  • 7.
    • Examples:
    • Easy
    • Where are the USB ports on the computers?
    • Where can I plug in my power supply?
    • Hard
    • Need help with getting rid of a computer virus on a laptop.
    • I want to upload some footage for final cut pro, is there a way to connect using firewire?
    • How do we connect the computer to the monitor? It's not displaying externally.
  • 8.
    • Examples:
    • Easy
    • Which computers have CRSP installed?
    • Is there an admin password that I can have to download a program on the Mac? I need to use some software called Music Note, and it won't let me install it.
    • Do we have the Spanish language/dictionary installed on the computers?
    • Hard
    • I need help saving my SPSS file and sending as a .pdf to my professor.
    • If I create a file with final cut pro or imovie is it going to be email-able? The presentation will be about 65 pictures with music under it.
  • 9.
    • Examples:
    • Easy
    • Where do I put a CD on these computers?
    • How do I eject a disk from the computer on windows?
    • Hard
    • My DVD is stuck in the computer CD/DVD drive. I can't get it out.
    • How do I resize an image so I can email it?
  • 10.
    • Examples:
    • Easy
    • How do you make 2-sides copies on the VTS photocopier?
    • Both photocopiers have a paper jam. Can't open door because it's locked.
    • Hard
    • Can I connect my iPod to the video displays in the study rooms?
    • Can I save microfilm to a USB card?
  • 11.
    • Examples:
    • Easy
    • My computer is asking for a login password
    • Hard
    • My computer is locked! What is the password?
  • 12.
    • Examples:
    • Easy
    • How do I set up wireless?
    • Hard
    • I'm having trouble connecting to the wireless. The instructions aren't working on my computer.
  • 13.
    • Examples:
    • Easy
    • How do I make a group study room reservation?
    • Hard
    • Student having problems with group study room reservation system online. kept getting server errors for every room.
  • 14.
    • Examples:
    • Easy
    • Is there any way to get a document back once a computer has restarted?
    • Hard
    • Computer froze while using Word. Is there any way I can recover my documents or fix it?
  • 15.
    • Examples:
    • Easy
    • How do you switch from PC to Mac?
    • Hard
    • I am trying to take a screenshot on XP, but the Apple keyboard does not have the print screen button.
  • 16.
    • Examples:
    • Easy
    • I am a guest on campus and need to use the computers. How can I log on to the system?
    • Hard
    • Visitor card unsupported on pharos scanner