Technology questions-analysis


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Technology questions-analysis

  1. 2. <ul><li>Examples: Easy </li></ul><ul><li>How do I print? </li></ul><ul><li>Is there a way I can print double sided? </li></ul><ul><li>How do I print wirelessly from my computer? </li></ul><ul><li>When I print it comes out as gibberish. </li></ul><ul><li>Hard </li></ul><ul><li>How do I print multiple slides per page in PowerPoint? </li></ul><ul><li>I'm trying to print an email, but it's printing a picture of the email editing screen. </li></ul><ul><li>How do I print this encrypted .pdf? </li></ul>
  2. 3. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>One of the printers is jammed </li></ul><ul><li>My print job is not being sent to the printer. </li></ul><ul><li>Hard </li></ul><ul><li>One of PHAROS touch screens is blank </li></ul><ul><li>Print job from microfilm readers did not appear in print queue </li></ul>
  3. 4. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>How do you copy and paste? </li></ul><ul><li>How do I set the margins in Word? </li></ul><ul><li>Hard </li></ul><ul><li>If I just installed a new version of Microsoft Word, do I need to reinstall the Zotero plugin? </li></ul><ul><li>I have a document and whenever I print it I have so much black space at the bottom. I checked all of my margins and I don’t know why it keeps doing it. </li></ul>
  4. 5. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>I can't open my PDF. </li></ul><ul><li>How do you rotate a .pdf document? </li></ul><ul><li>Hard </li></ul><ul><li>Trying to open PDF files in Mac OS X, but getting a message that Acrobat Pro needs to be registered, then it quits. </li></ul><ul><li>Adobe Illustrator isn't opening. It opens and closes. </li></ul>
  5. 6. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>Where can i find the digital drop box in MyLMUConnect? </li></ul><ul><li>How do I download a Powerpoint file from Blackboard? I downloaded a file from my email and it will not open. </li></ul><ul><li>Hard </li></ul><ul><li>I'm in blackboard and when I click on the link for my professor's powerpoints nothing happens. </li></ul><ul><li>I need to pay for and download a course reader thru MyLMU connect. </li></ul>
  6. 7. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>Where are the USB ports on the computers? </li></ul><ul><li>Where can I plug in my power supply? </li></ul><ul><li>Hard </li></ul><ul><li>Need help with getting rid of a computer virus on a laptop. </li></ul><ul><li>I want to upload some footage for final cut pro, is there a way to connect using firewire? </li></ul><ul><li>How do we connect the computer to the monitor? It's not displaying externally. </li></ul>
  7. 8. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>Which computers have CRSP installed? </li></ul><ul><li>Is there an admin password that I can have to download a program on the Mac? I need to use some software called Music Note, and it won't let me install it. </li></ul><ul><li>Do we have the Spanish language/dictionary installed on the computers? </li></ul><ul><li>Hard </li></ul><ul><li>I need help saving my SPSS file and sending as a .pdf to my professor. </li></ul><ul><li>If I create a file with final cut pro or imovie is it going to be email-able? The presentation will be about 65 pictures with music under it. </li></ul>
  8. 9. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>Where do I put a CD on these computers? </li></ul><ul><li>How do I eject a disk from the computer on windows? </li></ul><ul><li>Hard </li></ul><ul><li>My DVD is stuck in the computer CD/DVD drive. I can't get it out. </li></ul><ul><li>How do I resize an image so I can email it? </li></ul>
  9. 10. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>How do you make 2-sides copies on the VTS photocopier? </li></ul><ul><li>Both photocopiers have a paper jam. Can't open door because it's locked. </li></ul><ul><li>Hard </li></ul><ul><li>Can I connect my iPod to the video displays in the study rooms? </li></ul><ul><li>Can I save microfilm to a USB card? </li></ul>
  10. 11. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>My computer is asking for a login password </li></ul><ul><li>Hard </li></ul><ul><li>My computer is locked! What is the password? </li></ul>
  11. 12. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>How do I set up wireless? </li></ul><ul><li>Hard </li></ul><ul><li>I'm having trouble connecting to the wireless. The instructions aren't working on my computer. </li></ul>
  12. 13. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>How do I make a group study room reservation? </li></ul><ul><li>Hard </li></ul><ul><li>Student having problems with group study room reservation system online. kept getting server errors for every room. </li></ul>
  13. 14. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>Is there any way to get a document back once a computer has restarted? </li></ul><ul><li>Hard </li></ul><ul><li>Computer froze while using Word. Is there any way I can recover my documents or fix it? </li></ul>
  14. 15. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>How do you switch from PC to Mac? </li></ul><ul><li>Hard </li></ul><ul><li>I am trying to take a screenshot on XP, but the Apple keyboard does not have the print screen button. </li></ul>
  15. 16. <ul><li>Examples: </li></ul><ul><li>Easy </li></ul><ul><li>I am a guest on campus and need to use the computers. How can I log on to the system? </li></ul><ul><li>Hard </li></ul><ul><li>Visitor card unsupported on pharos scanner </li></ul>