Evincesis Info


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Brief Description of Evincesis BPO Services

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Evincesis Info

  1. 2. Customer Expectations Deliver “great” service Personalize it Do it faster Ensure closure and commitment Incorporate new technologies Be more available and accessible Give customers choice and control Handle more volume Handle more customers Provide more information Address more complex requests Lower costs Generate Revenue
  2. 3. The Business world facing is some realities.. <ul><li>Seek the best solution wherever it can be found </li></ul><ul><ul><li>inside or outside the company </li></ul></ul><ul><ul><li>inside or outside country </li></ul></ul><ul><li>Relocate process to a lower cost environment </li></ul><ul><ul><li>without sacrificing quality </li></ul></ul><ul><ul><li>without sacrificing control </li></ul></ul>Remote Processing / Outsourcing: Focus on core operations Need to reduce costs Skill shortages Technology Changes <ul><ul><li>Increasing complexity of running state of art shared service centres </li></ul></ul><ul><ul><li>Increasing focus on core activities </li></ul></ul><ul><ul><li>Deregulation Impact </li></ul></ul><ul><ul><li>Attracting and retaining talent including routine activities like Buss Processes and call centres </li></ul></ul><ul><ul><li>Increasing pressure on organisations across industries to cut costs at the time of recession </li></ul></ul><ul><ul><li>Emergence of high bandwidth telecom networks make offshore processing viable </li></ul></ul>
  3. 4. Evincesis advantage Evincesis value proposition Cost <ul><li>40%-60% cost reduction for offshored process </li></ul><ul><li>Differential in wages from the US 0r UK parent location at approx 70%-80%. </li></ul><ul><li>Interaction costs increase 10%-20% because of India being a remote location….thus net savings of 40%-60% </li></ul><ul><li>Labour cost arbitrage, the reason for cost savings likely to exist for next 20-30 years </li></ul>Productivity <ul><li>Faster turnaround time </li></ul><ul><li>Time zone difference </li></ul><ul><li>24X7 service </li></ul><ul><li>Learning curve effect, given increased activity across companies and increased centralization within company </li></ul>Quality <ul><li>Established methodologies and processes being rapidly adopted for better performance </li></ul><ul><li>Well defined quantifiable metrics for quality and process </li></ul><ul><li>Access to highly qualified – skilled pool </li></ul>
  4. 5. Our Business Focus… 1 2 3 4 5 Data Entry Rule Set Processing Decision Making / Problem Solving Direct Customer Interaction Expert Knowledge Services
  5. 6. Industry/specialized services Supply chain services Knowledge services Industry services <ul><li>Insurance claims processing </li></ul><ul><li>Mortgage processing </li></ul><ul><li>Health claims adjudication </li></ul><ul><li>Credit card processing </li></ul><ul><li>Bank reconciliation </li></ul><ul><li>Inventory management </li></ul><ul><li>Direct procurement </li></ul><ul><li>Logistics & dispatch </li></ul><ul><li>Data analysis </li></ul><ul><li>Data mining </li></ul><ul><li>Data management </li></ul>Business optimization services Procurement services HR services Finance & accounting services <ul><li>Procure to pay </li></ul><ul><li>Plan to result </li></ul><ul><li>Order to cash </li></ul><ul><li>Compliance services </li></ul><ul><li>Spend data management </li></ul><ul><li>Supplier management </li></ul><ul><li>Procurement processing </li></ul><ul><li>Employee data management </li></ul><ul><li>Recruitment Solutions </li></ul><ul><li>e-HR managed services </li></ul>Expanding service lines: BPO >>>> KPO “ Customers that have a broad range of requirements but only have one major supplier should choose Evincesis . It is active in all major functional segments with a broad range of vertical industry capabilities ” Ability to provide multiple solutions for a single client Customer relationship management Voice (inbound/outbound) eMail / Web / Chat <ul><li>Telemarketing – Selling new/upgrade products/services </li></ul><ul><li>Internal employee help-desk </li></ul><ul><li>Technical Support – L1/L2 desktops, network, software </li></ul><ul><li>Customer service – billing, new / existing plans, value added services, service order processing, Workforce dispatch, health claims, etc </li></ul><ul><li>Collections – early reminders to late stage collections </li></ul><ul><li>Technical support – desktops, portables, network, software </li></ul><ul><li>Customer service </li></ul><ul><li>eSales </li></ul>
  6. 7. Process Process + applications Process + applications + infrastructure Increasing customer value Cost savings & process standardization Process optimization Process re- engineering Transition Wave 1 Wave 2 Wave 3 Customer value Operations Applications Operations Infrastructure Operations Applications <ul><li>Test processes, prove concept </li></ul><ul><li>Maintain quality </li></ul><ul><li>Initial cost savings through arbitrage </li></ul><ul><li>Process improvement using Six Sigma and domain expertise </li></ul><ul><li>Knowledge management </li></ul><ul><li>Evaluate technology, automation & consolidation options </li></ul><ul><li>Best in class – process and technology optimization </li></ul><ul><li>Consolidation across operations / processes </li></ul><ul><li>Maximize savings through better turn-around and reduced defect rates </li></ul>Delivery through phased, proven approach to impart benefits over the entire relationship lifecycle
  7. 8. Our differentiators The experience <ul><li>Formed by the team of experts </li></ul><ul><li>Full scale BPO services covering contact center to complex industry specific processes </li></ul>The excellence <ul><li>Comprehensive quality processes integrating, six sigma and ISO </li></ul><ul><li>Proprietary transition toolkit for seamless process transition </li></ul><ul><li>Comprehensive recruitment and training methodologies for rapid ramp ups </li></ul><ul><li>Robust Security Process </li></ul>The scale <ul><li>Highly skilled and experienced employees </li></ul><ul><li>state of the art facility </li></ul><ul><li>Handling large volume of calls and data </li></ul><ul><li>Skilled team to manage offshore transition smoothly. </li></ul><ul><li>Opening offices in US, Europe, soon </li></ul>The benefits…faster, better , cheaper <ul><li>Saving $ 120 mn USD for a large retailer company for their customer support operations </li></ul><ul><li>Cycle time reduction of 250% and savings of 60% on costs for a consumer direct lender </li></ul>
  8. 9. Infrastructure <ul><li>Aurangabad </li></ul><ul><li>& </li></ul><ul><li>Nasik </li></ul> Upcoming facility at Republic of Mauritius
  9. 10. For more reference & contact Deepak Patel Email: deepak.patel@evincesis.com Thank You