Platform BPO - Nasscom BPO Strategy Summit - June 2009
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Platform BPO - Nasscom BPO Strategy Summit - June 2009

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    Platform BPO - Nasscom BPO Strategy Summit - June 2009 Platform BPO - Nasscom BPO Strategy Summit - June 2009 Presentation Transcript

    • Platform BPO - Technology Driven Growth Suresh Sambandam, Founder & CEO
    • What is a Platform
      • It is not
        • Technology
        • Wrappers / BPM Layer on top of client systems
        • Automation
      • “ Platform is a domain rich vertical or horizontal application that provides credibility to the capability of a provider”
    • Why Platform Source: Forrester Research Inc, 2006 Offshore & standardization Reengineering Tech erodes process
    • Why Platform Call center scramble Source: Forrester Research Inc, 2006 High Low Barriers to entry Time 2000 2002 2004 2006 2008 2010 2012 Platform- based Vertical build out
    • Who are in this game IT Services Companies (e.g.TCS, Infy, Wipro, HCL, etc) Product Vendors (e.g Ariba thru Alliente ) (e..g GENPACT, WNS, etc) Pure Play Providers
    • Player Comparison Product Vendors Pure Play BPO Providers IT Services Companies Biz Model Implement Domain Process
    • How are they doing it Product Vendors Pure Play BPO Providers IT Services Companies Biz Model Implement Domain Process PARTNER BUY BUY & MODERNIZE (Build - with less Risk)
    • Platform BPO – Value Proposition Platform Implementation Services Operating Services Business Intelligence
    • Thank You