Platform BPO - Technology Driven Growth Suresh Sambandam, Founder & CEO

What is a Platform It is not Technology Wrappers / BPM Layer on top of client systems Automation “ Platform is a domain rich vertical or horizontal application that provides credibility to the capability of a provider”

It is not

Technology

Wrappers / BPM Layer on top of client systems

Automation

“ Platform is a domain rich vertical or horizontal application that provides credibility to the capability of a provider”

Why Platform Source: Forrester Research Inc, 2006 Offshore & standardization Reengineering Tech erodes process

Why Platform Call center scramble Source: Forrester Research Inc, 2006 High Low Barriers to entry Time 2000 2002 2004 2006 2008 2010 2012 Platform- based Vertical build out

Who are in this game IT Services Companies (e.g.TCS, Infy, Wipro, HCL, etc) Product Vendors (e.g Ariba thru Alliente ) (e..g GENPACT, WNS, etc) Pure Play Providers

Player Comparison Product Vendors Pure Play BPO Providers IT Services Companies Biz Model Implement Domain Process

How are they doing it Product Vendors Pure Play BPO Providers IT Services Companies Biz Model Implement Domain Process PARTNER BUY BUY & MODERNIZE (Build - with less Risk)

Platform BPO – Value Proposition Platform Implementation Services Operating Services Business Intelligence

Thank You