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Knowledge management @ siemens

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Knowledge management @ Siemens

Knowledge management @ Siemens

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  • 1. Knowledge Management at Siemens Spain
    Prepared By:Vikas Surani
    suranivikas@gmail.com
    Knowledge Management
    AmrutMody School of Management
    Ahmedabad Univeristy
  • 2. Company Background
    Start-up  1847
    Technology Company
    Restructured into 6 divisions
    Electronic Engineering, Transport Systems, Medical Equipments & Energy generation
    Size: 4,50,000 employee base
    Innovation as a core competency
  • 3. Primary Question
    Should Communities of Practice at Siemens Spain be OPEN or CLOSED?
  • 4. Communities of Practice
    “A group of people who share an interest, a craft, and/or a profession.”
    Factors
    Common Interest
    Know how
    Types
    Online
    Offline
    Form
    Discussion Boards, internet forums – threads, Social networking websites
    NewsGroups – On-topic, Off-topic
    3. Lunch room, Gatherings
  • 5. Why CoP?
    Connect – Network of Professionals
    Co - Operate - An ideal tool for knowledge sharing
    Removes
    Geographic location
    Hierarchical level
    Organizational boundaries
    Virtual CoP
  • 6. Wave of change
    Dr. H. Pierer , President & CEO
  • 7. KM Initiatives - Global
    Sharenet – A global knowledge management network.
    Knowledge Strategy Process
    Motivational Program
    Bonus on Top
    Premium on Top
    KM Measures: Balance scorecard, Monitor, Reviews
  • 8. Knowledge Management Team
  • 9. KM Life cycle
  • 10. Organization Culture - Spain
    Vision 2005
    Corporate development division – Horizontal BD
    Management by Objectives
    EFQM Business Excellence Model
    Leadership & Feedback 36o* initiative
    Encourage Knowledge sharing
  • 11. KM Initiatives - Spain
    Development of KM Roadmap consistent with Global roadmap.
    Description of implementation, operation and standardization of basic components.
    Management Learning Program
    Work in teams and provide Business Impact Project
    Ensure results in 9 months duration
  • 12. KM Divisions
  • 13. Change
  • 14. Alternatives of Change Management
  • 15. CoPMeasures
    1. Efficiency Measure
    Ratio = Knowledge contributed to the community Knowledge consumed by the community
    Points associated to certain actions
    2. Effectiveness Measure
    The average activity by user measured by the ratio between the points earned by the user and number of CoP members
  • 16. Difficulties
    Quantification of benefits
    Nature
    Intangible
    Explicit vs Tacit Knowledge
    Complexity – develop, combine, accelerate BuP…
    Cost involved
    Resistance of employee
  • 17. Conclusion
    Open Communities
    No Management follow ups, No direct control.
    Advantages:
    Fosters Creativity
    Freedom
    Disadvantages
    Information haywire
    Credibility of sources
    Information overload
    Closed communities
    Advantages: Focused, Limited
    Disadvantages:
    Reject New ideas,
    Suffer from GroupThink,
    Paralyzes to respond to the external
  • 18. Conclusion
    Intermediary
    Periodic Review – Macro view
    Analyze each functions as special entity
    Foster not control
    Web2.0 integration – Enhanced coloration
    Define holistic Measurement
  • 19. Thank you