Maximize Uptime ThroughRemote Mobile Device Management                              1
Maximize Uptime ThroughRemote Mobile Device Management                              2
PresentersDianne Bell, VP MarketingSupply Chain ServicesTracey SpoonStrategic Account ManagerSOTI.netTom Schaefer, Channel...
Today’s Agenda• Strategic Management of Remote Mobile Devices – Improve ROI  and Enhance Your Bottom Line• Introducing Sup...
Who is Supply Chain Services?• A leading North American provider of supply chain and  mobility systems, focusing on data c...
Specializing in Serving the Cold Chain Community• Supply Chain Services represents all the major  hardware and software so...
Our Customers Speak……“Gonnella Frozen Products has been working with  Supply Chain Services to implement LXE’s rugged,  co...
Polling Question• Are you currently using any type of  automated data capture / mobile computing  hardware? (Yes/No)      ...
Maximize Uptime Through Remote   Mobile Device Management         Tracey Spoon,            SOTI Inc.                      ...
10
About SOTI– Founded: 1995– HQ: Mississauga, ON Canada– Customers: 80,000+ across 150+ Countries– Partners: 400+– Languages...
Industry Awards                         2007                  Supplier Of The Year                                        ...
The Five Pillars of Device Management                                                                                     ...
Why is MDM Important?–        Mobile device management solutions are increasingly considered critical elements of any     ...
MDM TCO/ROI                                                               Device Support       Support Cost   Device Suppo...
How Can MDM Maximize Uptime?1. Device Status Monitoring2. Provision Mobile Devices3. Update Software & OS4. Remote Real-Ti...
Poll QuestionAre You Currently Using a Remote Device       Management Software Tool?                (Yes/No)              ...
MobiControl Live Demo                        18
Maximize Uptime Through Remote   Mobile Device Management         Tom Schaefer,              LXE                          ...
About LXE•   Mobile computing division of EMS Technologies•   Global leader in wireless data collection for the most deman...
Computers in Cold Storage - ROIUnderstand     Challenges to      LXE         How the right               Computers in    S...
Polling Question• Are you using mobile computers rated to go  down to -22ºF (-30ºC)? (Yes/No)                             ...
COLD STORAGE• Traceability regulations (the so-called “farm-to-fork” laws) demand real-time data  management, it means the...
LXE’S COLD STORAGE EXPERIENCEOVER 20 YEARS                                         24
WHAT DOES IT MEAN?COLD ENVIRONMENTS• Materials can become brittle     – Some plastics can become brittle     – Keyboards  ...
WHY IS IT SO SPECIFIC?STANDARD MOBILE COMPUTERS WON’T LAST• Transitions between cold and warmer environments    – Condensa...
THE COLD STORAGE LINEHandheld         Vehicle Mount     Hands-Free                                       HX3
THE LXE DIFFERENCE• Internal heaters    – For display and scan exit window    – Fight fog, frost and condensation    – Hea...
Hand-Held Computers – IE The MX7CS• Operating Temperature  -22º to +122ºF (-30º to +50ºC)• Heaters are thermostatically co...
Fork Truck Computers – IE The VX6• Operating Temperature    -22º to +122ºF (-30º to +50ºC)• Used in cold storage facilitie...
Can the right computer show ROI?• Now that we know that there are  computers that CAN SURVIVE the COLD  – Make the Compute...
Productivity leads to ROI                          Productivity Scenario A15 minutes to hand load a pallet and “scan as yo...
Productivity leads to ROI                       Productivity Scenario B16 minutes to hand load a pallet and “scan outside ...
Productivity Leads to ROI             Productivity Example• The standard size for a pallet is 48x45. In a 53’ truck you  c...
Mobile Computer Conclusions• The Freezer represents challenges for people and  computers.   – To lower your Total Cost of ...
Summary and Conclusion• A Mobile Device Management (MDM) solution is a  critical component of your remote mobility solutio...
Thank You!           Supply Chain ServicesYour Reliable Source for Barcode Scanning Solutions• info@supplychainservices.co...
Q&A      38
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Supply Chain Services presentation of the benefits of managing barcode and mobile devices with mobile device management software from SOTI and barcode devices from LXE.

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Maximize uptime with_mobile_device_management

  1. 1. Maximize Uptime ThroughRemote Mobile Device Management 1
  2. 2. Maximize Uptime ThroughRemote Mobile Device Management 2
  3. 3. PresentersDianne Bell, VP MarketingSupply Chain ServicesTracey SpoonStrategic Account ManagerSOTI.netTom Schaefer, Channel ManagerLXE 3
  4. 4. Today’s Agenda• Strategic Management of Remote Mobile Devices – Improve ROI and Enhance Your Bottom Line• Introducing Supply Chain Services• Soti – Live demonstration of MobiControl focusing on – Device Status Monitoring – Provisioning Mobile Devices – Update Software and OS – Remote Real-Time Support – Security• LXE -- How to Leverage your mobile computer’s ROI• Summary and Conclusion – Q&A 4
  5. 5. Who is Supply Chain Services?• A leading North American provider of supply chain and mobility systems, focusing on data capture solutions• Founded 1996 – over 2,000 installations• Focus on warehousing and distribution – Over 80% in food-related industries – PRWs comprise our largest customers • Americold/Versacold • Cloverleaf • Burris Logistics• Broad understanding of market trends and customer needs – Knowledge and experience – Implementation expertise – Depot services and comprehensive repair capability 5
  6. 6. Specializing in Serving the Cold Chain Community• Supply Chain Services represents all the major hardware and software solutions on the market today• PRWs have unique requirements due to extreme operating conditions• For this reason we recommend 6
  7. 7. Our Customers Speak……“Gonnella Frozen Products has been working with Supply Chain Services to implement LXE’s rugged, cold-rated handhelds which we operate in our freezers. Supply Chain Services was also able to integrate SOTI’s MobiControl Mobile Device Management software which allows our centralized IT department to support the handhelds at all of our North American locations. MobiControl provided a rapid ROI and we utilize its features almost every day. We are pleased with the mobile and cold storage solutions provided by Supply Chain Services”. - Bruce Birky, Gonnella Frozen Products 7
  8. 8. Polling Question• Are you currently using any type of automated data capture / mobile computing hardware? (Yes/No) 8
  9. 9. Maximize Uptime Through Remote Mobile Device Management Tracey Spoon, SOTI Inc. 9
  10. 10. 10
  11. 11. About SOTI– Founded: 1995– HQ: Mississauga, ON Canada– Customers: 80,000+ across 150+ Countries– Partners: 400+– Languages: English, French, German, and Japanese– Industry Standard: Winner of numerous awards– Horizontal Solution: Healthcare, Retail,Manufacturing, Government, Logistics, Field Service,Banking, etc. 11
  12. 12. Industry Awards 2007 Supplier Of The Year 12
  13. 13. The Five Pillars of Device Management REPORT & MANAGE SYNCHRONIZE SECURE SUPPORT TRACK Know which devices Stage/Provision Lockdown the Have all support calls have which software them? Pull / Push data device? end in a first call to/from the device? on them? Protect the device resolution? Update them? from malware? Report on device statistics like battery Keep our data safe Reduce the cost and life, signal strength, Backup a device OTA? (Encrypt)? time of a support etc.?Keep track of them? call? Remote Wipe / Backup the device? Know where the Ensure that most device is in real time? Bring backSend messages to Restrict the use of application data? issues are fixedusers in real time? software on the remotely? Track where a device device? has been? Synchronize software Ensure that the right Log issues to people have access Fix / Diagnose issues versions? Find lost or stolenparticular devices? to the right devices? OTA? devices? What are your Requirements? 13
  14. 14. Why is MDM Important?– Mobile device management solutions are increasingly considered critical elements of any enterprise or government mobility solution. – Enterprise and government mobility end-users cite “minimizing device downtime” as their number one mobility investment concern. – Deployments traditionally have been concentrated among Tier I organizations for large deployments. More recently, Tier II and Tier III (small to medium) organizations are beginning to realize the benefits of these solutions.– The scope of device management solutions continues to expand.– Key capabilities include not only remote maintenance and troubleshooting, but also include software provisioning and increasingly security management.– VDC’s research indicates that the use of an MDM solution can save an organization over $230 per device per year in support costs. For a 1,000 unit deployment this translates into savings of over $1.1 million over a five year period.*Source: 2010 VDC Research Group, Inc. | Mobile and Wireless Practice 14
  15. 15. MDM TCO/ROI Device Support Support Cost Device Support Support Cost Requirements Without Impact per Requirements Impact per MDM Mobile Worker With MDM Mobile Worker Average Number of Applications Deployed/Year 10.9  10.9  Average Number of Updates Made to Applications/Year 7.8  7.8  Time Required to Load Application 18.2 minutes  N/A  Time Required to Update Application 8.8 minutes  N/A  Estimated Hourly Fully Burdened Cost of Staff $39.40  N/A  Frequency of Mobile Solution Support Requests /Year 18.50  18.50  Average Length of Request 6.5 minutes  2.5 minutes  % of Requests Resolved Remotely 53.2%  73.2%  % No Trouble Found of Mobile Devices Sent to Support Center 32.1%  22.1%  Days Required to Ship Device to and from Field 2.40  2.40  TOTAL ANNUAL SUPPORT COST $264.00 $34.20 15*Source: 2010 VDC Research Group, Inc. | Mobile and Wireless Practice
  16. 16. How Can MDM Maximize Uptime?1. Device Status Monitoring2. Provision Mobile Devices3. Update Software & OS4. Remote Real-Time Support5. Security 16
  17. 17. Poll QuestionAre You Currently Using a Remote Device Management Software Tool? (Yes/No) 17
  18. 18. MobiControl Live Demo 18
  19. 19. Maximize Uptime Through Remote Mobile Device Management Tom Schaefer, LXE 19
  20. 20. About LXE• Mobile computing division of EMS Technologies• Global leader in wireless data collection for the most demanding environments• The mobile computer of choice by many of the world’s most respected companies• Industry installations including • 3PL • Consumer Goods • Food, Beverage, and Grocery • Healthcare • High Tech and Electronics • Industrial, Auto • Paper • Retail • Cold Storage Supply Chain 20
  21. 21. Computers in Cold Storage - ROIUnderstand Challenges to LXE How the right Computers in Solutions to technologyCold Storage the Cold Challenges leads to ROI 21
  22. 22. Polling Question• Are you using mobile computers rated to go down to -22ºF (-30ºC)? (Yes/No) 22
  23. 23. COLD STORAGE• Traceability regulations (the so-called “farm-to-fork” laws) demand real-time data management, it means there’s a need.• Who uses cold storage? • Food processing • Distribution • Retail • 3PL • Pharmaceuticals, Healthcare • Ports • Outdoor logistics 23
  24. 24. LXE’S COLD STORAGE EXPERIENCEOVER 20 YEARS 24
  25. 25. WHAT DOES IT MEAN?COLD ENVIRONMENTS• Materials can become brittle – Some plastics can become brittle – Keyboards – Rubber gaskets• Liquid crystal displays can freeze• Touch screens can malfunction as ice develops between screen and front bezel• Connectors shrink and loosen• Mounting brackets on fork-trucks loosen• Before we can talk about the ROI on computers in the cold, they first have to work reliably!• Consider Total Cost of Ownership (TCO) & ROI 25
  26. 26. WHY IS IT SO SPECIFIC?STANDARD MOBILE COMPUTERS WON’T LAST• Transitions between cold and warmer environments – Condensation causes corrosion – Fogging – Frost• Standard batteries fail• Low-light conditions – Hard to see the display – Hard to read keyboard• Operators are challenged physically – Gloves – Bulky, cumbersome clothing 26
  27. 27. THE COLD STORAGE LINEHandheld Vehicle Mount Hands-Free HX3
  28. 28. THE LXE DIFFERENCE• Internal heaters – For display and scan exit window – Fight fog, frost and condensation – Heated boots and holsters are an inefficient workaround • Batteries must be replaced • Must be worn, warm clothing is cumbersome enough • They wear out• Heater Controls − Thermostat or user controlled for energy conservation• Military-grade conformal coating – Protects electronics against condensation – Desiccant packs are unreliable and must be replaced regularly• Specialized low-temp batteries – Normal batteries simply do not work• Keyboard Options 28 28 – Multiple keypad options and flexible key mapping
  29. 29. Hand-Held Computers – IE The MX7CS• Operating Temperature -22º to +122ºF (-30º to +50ºC)• Heaters are thermostatically controlled -Shut off at 32ºF (0ºC) to conserve battery• Specialized low-impedance Li-ion battery -On-board battery instead of tethered• Smallest and lightest cold storage handheld available• Multiple backlit keypad options -Large backlit, non-slip keys -Rugged epoxy coating -Mappable keys• Bright screen for easy viewing in low-lit areas• Tough handle with non-slip grip - Large 2-finger scan trigger – Easy For gloved hands 29 29
  30. 30. Fork Truck Computers – IE The VX6• Operating Temperature -22º to +122ºF (-30º to +50ºC)• Used in cold storage facilities worldwide• Rugged half-screen & full screen form factors• Display Heater eliminates fog and frost• Components and connectors protected by military-grade conformal coating• Precision fit parts and thermoplastic elastomer (TPE) o-rings for maximum protection from ice, water and dust• Heated Boots for the tethered scanners 30
  31. 31. Can the right computer show ROI?• Now that we know that there are computers that CAN SURVIVE the COLD – Make the Computers conform to how you do business – Use the computers to pick and build pallets in the freezer – Rather than • Pick and Stage • Build Pallets 31
  32. 32. Productivity leads to ROI Productivity Scenario A15 minutes to hand load a pallet and “scan as you build in the freezer” 4 pallets/worker/hr 8 hrs/shift 30 workers 960 pallets per shift 32
  33. 33. Productivity leads to ROI Productivity Scenario B16 minutes to hand load a pallet and “scan outside the freezer”3.75 pallets/worker/hr 8 hrs/shift 30 workers 900 pallets per shift 33
  34. 34. Productivity Leads to ROI Productivity Example• The standard size for a pallet is 48x45. In a 53’ truck you can fit 26 pallets in total, 13 on each side. Double stacked thats 52.• In our example a loss of efficiency of just 4 minutes every hour per worker resulted in a loss of 60 pallets per shift.• You will lose 1 – 2 truck loads per shift or 3 – 6 trucks per day, every day. 34
  35. 35. Mobile Computer Conclusions• The Freezer represents challenges for people and computers. – To lower your Total Cost of Ownership (TCO) use computers designed for your freezer environment.• To improve your ROI – Make your computers work the way you do – In the Freezer – Use Mobile Device Management (SOTI) to quickly accommodate your changing business and technical environment.• Engage the Supply Chain Services of integrators that specialize in this Industry. 35
  36. 36. Summary and Conclusion• A Mobile Device Management (MDM) solution is a critical component of your remote mobility solution -- minimizing device downtime and maximizing employee productivity• Appropriately rated hardware is essential for an effective, comprehensive mobile device management solution• Combining best software with best hardware provides compelling ROI
  37. 37. Thank You! Supply Chain ServicesYour Reliable Source for Barcode Scanning Solutions• info@supplychainservices.com• 1-866-205-4310 37
  38. 38. Q&A 38

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