Measuring The Sas 9 Platform Using It Resource Management

SAS IT Resource Management - What is it? Business tool for managing Information Technology services Repository for any collectors’ data − Detail and Summary Levels Extensive analytic capability Robust reporting − Easily customized supplied reports − Ad hoc reporting on any metrics − Exceptions − Automated Web publication (standard and dynamic) Easy-to-use GUI − Interactive reporting interface − Enterprise Guide optional reporting interface Copyright © 2006, SAS Institute Inc. All rights reserved.

SAS IT Intelligence Overview ITIL Processes - Service Governance Capacity Management Service Level Management IT Financial Management IT Data Mart IT Infrastructure Copyright © 2006, SAS Institute Inc. All rights reserved.

SAS IT Resource Management Overview Operational tools • HP, BMC, Tivoli, MOM, NetIQ, SMF/RMF, SAR, MIB, NMON, … ITIL process tools • Service Desk/ Incidents • Problem/Change Management Telephone/Call Center Security logs Staff – Time sheets Summarise IT Financial data Staging area Aggregate Add Statistics IT Infrastructure Copyright © 2006, SAS Institute Inc. All rights reserved.

SAS IT Resource Management SAS Value Proposition −Most complete performance and capacity management solution available −Enterprise view of IT infrastructure −Quantify IT utilization, availability and performance (server consolidation, network load balancing…) −Accurate forecasts of IT resource requirements −Optimize systems management (Enterprise systems management) Copyright © 2006, SAS Institute Inc. All rights reserved.

IT Health Check through Exception Reporting Daily check of measurements for availability, performance, and capacity Compare system metrics to “rules of thumb” Detect early warning signs (trends) of problems Implement Service Level Agreements (SLA) Discover targets for SLAs Establish IT SLAs (availability, “performance”, response) Monitor and publish SLA objectives and results Alert of customer defined exceptions Copyright © 2006, SAS Institute Inc. All rights reserved.

Customer Success DHL $10 million ROI through consolidation and deferred investment. Airline : PoC showed a $4.2 million ROI on their outsourced Unix environment through consolidation. Insurance : PoC showed a server utilisation of only 17% across their unix environment. A KPI of 50% utilisation across all servers was introduced. The ROI is still to be determined. Telstra : Managing 18,000 processors. Ebay : $3 million ROI. A consolidated view of all servers identified 600 under utilized servers at $5000 IT Value per server. Insurance: $ 2.6 million identifying and re-designing CPU and IO heavy online transactions. Copyright © 2006, SAS Institute Inc. All rights reserved.

More information … SAS ITRM Home Page http://www.sas.com/solutions/itresource/ Morten Halver • Solutions Architect, IT Intelligence, SAS ANZ • morten.halver@sas.com Peter Eales • Technical Architect, SAS NZ • peter.eales@sas.com Copyright © 2006, SAS Institute Inc. All rights reserved.

Measuring The Sas 9 Platform Using It Resource Management

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