How to avoid BI Solutionsfrom becoming victims of their own success? Partha Sarathy, Sysware Group
How successful is your BI solution?More often than not we see BI solutions Unable to cope with the business demand Unreliable – numbers do not reconcile Undependable – not up to date Inadequate ownership (IT & Business)Or abandoned altogether! It’s often little to do with what’s being delivered and it is all to do with HOW it is being delivered!
Sophisticated Business Users Always connected Wealth of information at finger tips Used to highly intuitive gadgets/tools Everyone is a “power user” today High standards and higher expectations! Getting harder to appease! Internal IT is usually the Lowest Common Denominator! Internal processes are often seen as unwieldy
Today’s BI landscape is complex Robust technical integration is key to delivering reliable BI
Build on a solid foundation.. Establish formal project charter Ensure active Business and IT participation Invest in creating single source of reliable and accurate data OLAP vs OLTP: avoid temptations Set realistic project milestones & funding Conduct thorough impact assessment What information is required? How reliable is the source data? How exhaustive are the transformation rules? Etc.
ETL is everything!Robust ETL processes are key to success Not sexy enough - often underestimated Short on expertise Not adequately automated Often inefficient & doesn’t fit the “batch window” Challenged on ITIL process compliance Extraction: Ownership & reliability of source data Transformation: Rules & documentation Loading: Automation
Avoid getting bullied!Business Owners can be pushy! Danger: PoC can become the real thing!! BI is not a tool to circumvent IT operations Not meant for delivering short term needs Multiple dimensions = multiple user groups Ensure a balanced business representation Ensure adequate funding to build robust solution Establish change management And adhere to IT change control processes
Four key factors to project success Project Sponsorship and Governance Balanced ownership across business and IT Key representation from business as well as IT Project Management Project Management capability Business Advisor, capable of driving “change” Sound appreciation for ITIL processes Development Team (Core Team) Business analytics, Technical architecture, ETL and BI developers Extended Project Team Wider user group, testers, IT operations Formal transitioning in to operations is vital Ensure OPERATIONAL ownership (Business and IT)