Communication in hospitality industry

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Communication in hospitality industry

  1. 1. “COMMUNICATION IN HOSPITALITY INDUSTRY”
  2. 2. WHAT IS MEAN BY COMMUNICATION ? COMMUNICATION MEAN AN EXCHANGE OF WORDS, IDEAS,FACTS,OR ANY INFORMATION FROM ONE PERSON TO ANOTHER AND FROM ONE PLACE TO OTHER.
  3. 3. IMPORTANCE OF COMMUNICATION :LETS TAKE AN EXAMPLE OF HOTEL INDUSTRY:     COMMUNICATION IS LIKE AN OXYGEN FOR HOTEL INDUSTRY. TO MAINTAIN CERTAIN RULES & REGULATION THERE SHOULD BE PRESENCE OF COMMUNICATION. IF employees / boss WANT TO CONVEY HIS/HER ORDER TO THE MANAGEMENT SO IT NEED COMMUNICATION. SIMILARLY, IF SUBODINATE WANT TO CONVEY THEIR PROBLEMS OR ANY IDEA TO THEIR UPPER LEVEL IT NEED COMMUNICATION
  4. 4. HOW COMMUNICATION SHOULD BE IN HOSPITALITY INDUSTRY ?. U S E P O L I T E A N D E F F E C T I V E COMMUNICATION WITH GUEST/CUSTOMER. M U S T H A V E G O O D C O M M A N D O F LANGUAGE AND ITS GRAMMAR. P R O N O U N C I A T I O N O F W O R D S MUST BE CORRECT DURING COMMUNICATION.

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