2. Hospitality Industry
The word hospitality derived from the Latin
word “Hospitare”, meaning “to receive as a
guest”.
To receive as a guest implies to a host
prepared to meet a guest’s basic
requirements while that guest is away from
home.
This requirements of a guest have
traditionally been food, beverages and
lodging or shelter.
3. I. Overview of Hospitality Industry
A. Characteristics of Hospitality Industry
Inseparability
Perishability
Labor-intensive
Repetitive
4. B. Components of Hospitality Industry
1. Lodging Operations
-such as hotels, resorts, motels etc.
2. Transportation Services
-such as taxi, train, cruise ships, etc.
3. Food and Beverage Operations
-such as restaurants, bars, etc.
4. Retail Stores
-such as souvenir shops, etc.
5. C. Classification of Hotels
According to Size:
a. Small Scale (under 150 rooms)
b. Medium Scale (150 to 299 rooms)
c. Large Scale (300 and above)
6. 2. According to Target Market:
Commercial Hotels
Airport Hotels
Suite Hotels
Residential Hotels
Resort Hotels
Bed and Breakfast Hotels
Time-Share and Condominium
Casino Hotels
Conference Centers
Convention Hotels
Alternative Lodging Properties
7. 3. According to Levels of Service
a. World-Class Service
b. Medium-Range Service
c. Economy / Limited Service
8. 4. According to Type of Ownership and
Affiliation
Independent
Chain Hotels
- Management Contract
- Franchise
9. 5. Reasons for Traveling
a. Business Travel
b. Pleasure Travel
c. Group Travel
d. Buying Influences
10. 6. According to Quality Ranking
Deluxe
First Class
Standard
Economy
11. 7. According to Location
Center City
Suburban
Resort
Airport
Highway
