I would like to thank “Frankfinn Institute of AirHostess Training” to give me this opportunity.And also thank Hospitality Trainer Mr. ArunKarumbaya for the tremendous support andencouragement he has shown to all of us to dothis project.
The Oberoi Group, founded in 1934, now employsabout 12,000 peopleworldwide and owns and manages about thirty hotelsand five luxurycruisers. Oberoi Amarvilas, Agra, ranks amongst theTop 10 HotelSpas Asia-Pacific, Africa, and the Middle East of theTravel + Leisure magazine., and also Rank 3rd in Best Hotels in Asia in2007. Other activities include airline catering, managementof restaurantsand airport bars, travel and tour services, car rental,project management and corporate air charters. TheGroup has a numberof hotels worldwide, latest hotel additions being inSingapore, Saudi Arabia, Sri Lanka, Nepal, Egypt and Africa.
Rai Bahadur Mohan Singh Oberoi (August 15, 1898 — May 3,2002)was a renowned Indian hotelier, widely regarded as the fatherof 20th century Indias hotel business, was the founderChairman of Oberoi Hotels & Resorts, Indias second-largest hotelcompany, with 35 luxury hotels in India, Sri Lanka, Nepal, Egypt,Australia and Hungary.A centenarian, he is acknowledged for putting the Indian hoteliering on the global map by successfully establishing noted hotel brands like Oberoi and Trident worldwide. he was revered in his later years as a far-ranging visionary who provided a modern structural model for South Asiastourismand hospitality services industry.He was awarded the one of Indias highest civilian awards thePadma Bhushan in 2001
The Oberoi Group Hotels in India• The Oberoi, Amarvilas, Agra• The Oberoi, Bangalore• The Oberoi, New Delhi• The Oberoi Rajvilas, Jaipur• The Oberoi Grand, Kolkata• The Oberoi, Mumbai• The Oberoi Cecil, Shimla• The Oberoi Udaivilas, Udaipur• Oberoi Maidens Hotel, Delhi• Clarkes Hotel Shimla• Oberoi Vrinda Luxury House Boat
IntroductionThe Oberoi, Mumbai, is located in the middle of the financial zoneof this bustling metropolis, which is the financial and film makingcapital of India (formerly known as Bombay). This luxury hotel,with its grand façade and well appointed rooms, has won severalawards and recognition, including a place on Conde Nasts goldList.It has been ranked amongst the best hotels in the world byAsiamoney magazine and Travel + Leisure.Basic DataName: The Oberoi, MumbaiCategory: 5 star deluxContact Location: Nariman Point, Mumbai400 021, India.Number of rooms: 333 spacious rooms,including 11 executivesuites, 6 deluxe suites and 4 presidentialsuites.
•Health club•24-hour front desk •On-site medical assistance available•Restaurant(s) in hotel •Wireless (high-speed) Internet access•Bar/lounge •Massage - spa treatment room(s)•Air-conditioned public areas •Multiple small meeting rooms•Currency exchange •Parking (free)•Fitness facilities •Parking (valet)•Internet access in public areas - high speed •Porter/bellhop•Internet access - wireless •Room service•Number of rooms: 287 •Safe-deposit box - front desk•Laundry facilities •Number of restaurants 3•Medical assistance available •24-hour business center•Audio-visual equipment •Security guard•Banquet facilities •Shoe shine•Swimming pool - outdoor •Shopping on site•Concierge desk •On-site car rental•Multiple conference/meeting rooms •Fax machine•Dry cleaning/laundry service •Photocopy machines•Elevator/lift •Spa services on site•Express check- in •Suitable for children•Gift shops or newsstand •Swimming pool•Hair salon
Refined in design detail and meticulously appointed, the guestrooms and suites are luxurious havens of contemporaryelegance.Newly renovated 73 suites and 214 rooms are luxuriouslyfurnished and feature the latest technology with a focus oncomfort and convenience.All rooms feature dark oak wood floor, deep walnut furniture,leather clad headboard in pale ivory, hand tufted rug andbrilliant colours of the specially commissioned oil paintings.An iPod docking station, a High Definition Media Interface(HDMI) hub in the writing desk to connect electronic devicesto the large television and WiFi are some of the technologyfeatures in each room.
The Oberoi,BangaloreIntroductionLocated in the heart of downtown Bangalore, The Oberoi, Bangalore is one of the premier 5 star hotels in India. It has won several awards, including The Executive choice Award from Asiamoney Magazine,two for Best Kept Garden And Buildings (1998, 2000) from Bangalore Urban Arts commission; apart from a Certificate of Achievementfrom Green Globe Travel and Tourism Council.Health FacilitiesFor leisure and fitness, SMS Hotel Jaipur offers fully equippedgymnasium for workouts. The cool waters of the pool can be enjoyedfor relaxation or passing away the time. you can also avail of thesports facilities available at the hotel.
The Oberoi UdaivilasIntroductionNestled amidst the picturesque Himalayan ranges, the erstwhileBritish hill station of Shimla, Himachal Pradesh, is a touristsparadise. The Clarkes Hotel, maintained by the Oberoi Group ofHotels and Resorts, is a quiet, cozy tourist resort set amidstthe splendor of the Himalayan town. Built in 1898, this is oneof the oldest hotels in Shimla, if not India. Overlooking Shimlasheart, The Mall, this is a charming, quaint getaway for those whowish to experience the charms of the bygone British era in India.
Basic DataName: The Oberoi UdaivilasCategory: 5 starLocation: Haridasji Ki Magri, Udaipur - 313001, Rajasthan, India.Number of rooms: 86, including 63 deluxe rooms, 19 superior rooms, 3 luxurysuites and the luxurious Kohinoor suite.
The Oberoi RajvilasIntroductionThe Oberoi Rajvilas at Jaipur overlooks the colorful and vibrant"pink city". The magnificent fort setting, together with 32 acres of gardens landscaped in the style favored by Rajasthani royalty,take you back to the days of the Rajput warriors and princesses. The Oberoi Rajvilas has won many awards and recognitions,and has been declared the 3rd best value hotel in Asia by theTravel + Leisure 2005 polls, and an Editors Choice Award from Harpers.Basic DataName The Oberoi Rajvilas, JaipurLocation Goner Road, JaipurCategory 5 starNumber of Rooms 54
The Oberoi Maidens HotelIntroductionBuilt in 1900, The Oberoi Maidens Hotel is famed for its elegant, colonial era façade and quiet, private rooms. Situated close tothe Delhi University campus, as well as the busy Chandni Chowk market, the Oberoi Maidens is a good option for tourists who wish toexplore the sights and sounds of Delhi. Basic Data State New Delhi City New Delhi Category 5 Star Location 7 Sham Nath Marg, New Delhi - 110054, India. Group Oberoi Group of Hotels
The Oberoi GrandIntroductionThe Oberoi Grand stands on the historic Chowringeecrossing of Job Charnocks Kolkata. It is over 125 yearsold, and one of the oldest luxury hotels in India. Ithas been declared the Best Business Hotel in Asia byInternational Business Asia, a subsidiary of CNBC.The tourism department of West Bengal, India, alsoawarded it the Best Hotel in the 5 star Category inEastern India prize.FacilitiesThe Oberoi Grand, Kolkata, caters to those who wish to hold businessconferences. The conference room has a fax machine, PCs with Internet, and the hotel provides secretarial service. The large ballroom seats up to 800 people and can be used for conferences or get togethers.
Basic DataName: The Oberoi GrandCategory: 5 starContact Location: 15, Jawaharlal Nehru Marg, Kolkata, India.Number of rooms: Total 216 well appointed rooms. 130 superiorrooms, 36 premium rooms, 41deluxe rooms, 3 suites each in junior,deluxe and executive categories
The Oberoi Cecil, Shimla.IntroductionLocated in the picturesque hill capital of HimachalPradesh, The Oberoi Cecil is a remnant of the days ofBritish rule over India. Its 120-year-old façade,wooden floors, Victorian era furniture and oldfashioned fireplaces transport you to the bygone timeswhen Shimla was the summer station of the British.The mighty Himalayan ranges provide an aptbackdrop to this cozy, yet majestic, hotel.Basic DataName: The Oberoi Cecil, Shimla.Category: 5 starContact Location: Chaura Maidan, Shimla 171 0001. Himachal Pradesh
The OberoiVrinda Luxury houseboatIntroductionThe Oberoi Luxury Houseboat Vrinda is a floating luxury hotel fortourists who wish to tour the entrancing backwaters of Kerala.The Motor Boat gently floats through the canals and backwaters of Gods Own Country as you relax on the decks with a camera.Health FacilitiesFor leisure and fitness, Ushakirn Palace Gwalior features the Jiva Spawhere you can get both traditional Ayurvedic and more modern WesternSpa Treatments and Therapies. Enjoy a dip in the cool blue waters of thepool to forget all get over from tiredness. Enjoy billiards, chess andbackgammon at the hotel premises. The library at the hotel is well stockedwith books of various topics and is an interesting companion on yourvacations. Visit the souvenir shop where you can get something of interest or use.
Basic DataName: The Oberoi Vrinda Luxury houseboatCategory: 5 starContact Location: C-46/452 (II), Bristow Road,Willingdon Islands, Cochin-682003, Kerala, India.Number of cabins: 8 at lower deck level
J. Willard Marriott, who had relocated with his business partner Hugh Colton and his wifeAlice from Utah to Washington, D.C., started the company in 1927, when he operated acurbside food stand selling A&W Root Beer in the Columbia Heights neighborhood ofWashington at 14th Street and Park Road NW. He would later rename the food stand TheHot Shoppe, adding Mexican food items to the menu. Marriotts business expanded toBaltimore, Maryland, in 1934, shortly after which the company started its food servicesdivision. During the Second World War, the business expanded to include the managementof food services in defense plants and government buildings, such as the U.S. Treasury.Then in the 1950s, Hot Shoppes, Inc. started providing food services to public schools andto Childrens Hospital in 1955, a contract which they held for 35 years.Marriotts restaurant chain grew, and the company went public in 1953. In 1957, heexpanded his business to hotels, opening the first Marriott hotel—actually a motel, theTwin Bridges Motor Hotel—in Arlington County, Virginia. The company became Marriott,Inc., in 1967. Two large chains were added to the group, the Big Boy family restaurants in1967 and Roy Rogers Family Restaurants in 1968.Over the years, Marriotts company interests expanded. Continuing with food services,Marriott eventually invented airline in-flight food service. This segment of their enterprisecontinues to be a large part of their business, providing food services to many majorairlines. Ultimately, Hot Shoppes, Inc. changed its name, becoming the MarriottCorporation in 1967. [4
In 1976, Marriott opened two theme parks called Marriotts Great America in California andIllinois. The parks had replicas of the first Hot Shoppes. Both parks were sold in the mid-1980s. In 1980, the company purchased the Howard Johnsons restaurant chain andacquired Host International in 1982. By 1984, Marriott had formed a vacation time-sharedivision, now called Marriott Vacation Club International, and a senior-living division.The Marriott Corporation ended its existence as a single company in 1993, when it was splitinto two separate entities: 1) Marriott International Corporation, which operated the hoteland lodging aspect of the business and Marriott Vacation Club International, and 2) HostMarriott Corporation, the new name for the original Marriott Corporation and operatingthe Marriott Food Services Management. The last Hot Shoppes restaurant, located in theMarlow Heights Shopping Center, closed on December 2, 1999.
Fidelio includes the various types of reservation. Eg: Individual, company, group, airlines, travel agents, etc. Waitlist reservations are done. Availabilities are displayed by room types. Manual and automatic rate assignment. Ability to form a standard confirmation letter and automatic printing of the same.
Automatic transfer of charges to another room or account. Other aspects of reservation such as search of guest by membership code by corporate ID, etc,. Multiple reservation for the same guest. Creates multiple traces for a guest Ability to print messages in multiple languages.
Fidelio Hotel Management System is an integrated system.Features of Fidelio: It is an eco friendly as it reduces paper. Eliminates filling and storage cost. Hotels connected with this system will be seen by potential bookers around the world 24hours a day. Can offer negotiated rates that are only visible to corporate customers normal public rates will be available to everyone automatically.
Offers connectivity to all Global Distribution Systems (GDS), with a private label service if required. Reservation can be delivered by Fax, E-mail and an interference is also provided so that the reservations detail sent from Fidelio do not have to be entered manually. The 2-way Interface will be able to update what rates and rooms customer wants available in this system automatically from Front Office.
INTERNET CONNECTION(WIFI ENABLED) HAND DRYERSPLIT AC 3TONN LCD 32 INCH TV