Starbucks

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  • Maintain & enhance self esteem.Listen & acknowledge.Ask for help. treat
  • Highest wages in the industry.comprehensive health benefits offered
  • flexible work schedules.compensation based on individual needs & preferences.
  • Clear cut values embedded in employees.Treated on basis of equality & dignity.
  • Partner connection program: to link partners sharing similar intersts.
  • COMPANYRECOGNITON: SECOND AMONG LARGE COMPANIES IN FORTUNE”BEST COMPANIES TO WORK FOR”
  • ENCOURAGED INTERACTION AMONG EMPLOYEES & WITH CUSTOMERS WITH A SPIRIT OF FRIENDLINESS.
  • Would the company be able to support its staff with the same level of benefits in the future.Would the company be able to retain employees if HR cost is lowered.Would company be able to maintain its small company culture; an essential element in a comapany’s growth.
  • CONYINUATION & REFINEMENT OF BENEFITS & PERKS
  • Starbucks

    1. 1.
    2. 2. INTRODUCTION<br /><ul><li>1971: Founded by Bowker ,Baldwin and Siegl.
    3. 3. 1982: Adapted Italian principles to resemble strong bar Culture
    4. 4. 1987: Taken over by Schultz for $3.7 million.
    5. 5. Grew from 55 stores in -------------------------------------------------------to over 14000 stores today
    6. 6. Products sold include:- Beverages</li></ul>- whole coffee beans - coffee-related retail items<br />
    7. 7. TRAINING<br /><ul><li>FIRST IMPRESSIONS: 24 hours of training having a standardized curriculum
    8. 8. AIM
    9. 9. Indoctrinate employees in company’s philosophy
    10. 10. Train employees in service principles.</li></li></ul><li>INTERPERSONAL RELATIONSHIPS MANAGEMENT<br />STAR SKILLS<br /><ul><li>Maintain & enhance self esteem.
    11. 11. Listen & acknowledge.
    12. 12. Ask for help. </li></ul>“Treat people like family & they will be loyal”<br />
    13. 13. BENEFITS PROGRAM<br /><ul><li>Highest wages in the industry.
    14. 14. Comprehensive Health Benefits Offered.
    15. 15. Bean Stock Plan.
    16. 16. Employee Ownership Program.
    17. 17. On site fitness program: provided child care & elder care assistance to employees.
    18. 18. Other perks: 30% discount on Starbucks branded merchandise. </li></li></ul><li>FLEXIBILITY<br /><ul><li>Flexible work schedules.
    19. 19. Compensation based on individual needs & preferences.
    20. 20. Tailor made pay package: “Your Special blend”</li></li></ul><li>WORKING CULTURE & ENVIRONMENT<br /><ul><li>Clear cut values embedded in employees.
    21. 21. Treated on basis of equality & dignity</li></ul> (non-capitalized job titles).<br /><ul><li>Feedback taken seriously.
    22. 22. Employee innovation encouraged (Frappuccino).</li></li></ul><li>SOCIALISATION<br /><ul><li>Partner connection program: to link partners sharing similar interests.
    23. 23. Formed several informal groups.
    24. 24. Small company atmosphere.</li></li></ul><li> RECOGNITION<br /><ul><li>Company recognition: Second among large companies in fortune "best companies to work for”.
    25. 25. Partner recognition: Awards like warm regards, the MUG Award, BRAVO & Spirit Of Star Bucks Award.</li></li></ul><li>.<br />STARBUCKS EXPERIENCE<br /><ul><li>Exemplary customer service
    26. 26. Motivated & committed human resource: key to success in retail business.
    27. 27. Regulars returned to the outlets 18 times a month.</li></li></ul><li> CHALLENGES<br /><ul><li>Would the company be able to support its staff with the same level of benefits in the future.
    28. 28. Would the company be able to retain employees if HR cost is lowered.
    29. 29. Would company be able to maintain its small company culture; an essential element in the company’s growth.</li></li></ul><li>WHAT more Can BE DONE….<br /><ul><li>Continuation & refinement of benefits & perks.
    30. 30. More dynamic culture & work environment.
    31. 31. People need to feel that they are a part of something big
    32. 32. Grievance handling cell</li>

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