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Pulse2014 1049 Pulse2014 1049 Presentation Transcript

  • © 2013 IBM Corporation Analyst Insight: Optimizing a Mainframe Infrastructure Real-Time in the Cloud – A View of the Age of the Customer Trends Phil Murphy, VP & Principal Analyst, Forrester Research Rich Edwards, Manager, Cloud and Smarter Infrastructure System z Product Management #ibmpulse #mainframe SZM-1049
  • 1 Please note IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
  • © 2013 Forrester Research, Inc. Reproduction Prohibited Making Leaders Successful Every Day
  • © 2013 Forrester Research, Inc. Reproduction Prohibited Optimizing Mainframe Infrastructure Real-Time in the Cloud - A View of the Age of the Customer Trends Phil Murphy, VP & Principal Analyst February 24, 2013
  • © 2013 Forrester Research, Inc. Reproduction Prohibited© 2013 Forrester Research, Inc. Reproduction Prohibited 4 Agenda › The Age of the Customer is upon us › Disruptive change is the new normal › You ain’t seen nothin yet!
  • © 2013 Forrester Research, Inc. Reproduction Prohibited© 2013 Forrester Research, Inc. Reproduction Prohibited 5 Agenda › The Age of the Customer is upon us › Disruptive change is the new normal › You ain’t seen nothin yet!
  • © 2013 Forrester Research, Inc. Reproduction Prohibited© 2013 Forrester Research, Inc. Reproduction Prohibited 6 Source: October 10, 2013, “Competitive Strategy In The Age Of The Customer” Forrester report Change through the ages, accelerating rapidly
  • © 2013 Forrester Research, Inc. Reproduction Prohibited Four uber-trends power the latest age … 4) To optimize customer experiences 1) Mobile enables social … 2) To digitally disrupt industries Age of the Customer 3) Generating big data / analytics Business-as-usual (therefore, IT as usual)… is a myth!
  • © 2013 Forrester Research, Inc. Reproduction Prohibited© 2013 Forrester Research, Inc. Reproduction Prohibited 8 Today’s mobile, social customers … › Want what they want, when they want it: • Demand immediate, simple, in-context service • Go elsewhere if they don’t get it • Can sing your praises (or trash you) to millions, instantly, with global reach, 24 X 365 • Force you to: › Adopt new platforms and technology › Accelerate development and deployment › Scale, collect, and protect data like never before
  • © 2013 Forrester Research, Inc. Reproduction Prohibited© 2013 Forrester Research, Inc. Reproduction Prohibited 9 Agenda › The Age of the Customer is upon us › Disruptive change is the new normal › You ain’t seen nothin yet!
  • © 2013 Forrester Research, Inc. Reproduction Prohibited Accelerated, continuous change is the new norm › We’re collecting data from devices that didn’t exist a few years ago • Data about the txn has more value than the txn itself • Omni-channel – Who did what, when & why? › Mobile development requires new methods & tools • A minimum-viable-product (MVP) focus, and an agile approach • Testing across multiple device-types (phones, tablets, etc) A/B and multivariate • Continuous deployment and delivery › The need for speed with agility has never been greater … • A runaway train is speedy … but unsafe
  • © 2013 Forrester Research, Inc. Reproduction Prohibited© 2013 Forrester Research, Inc. Reproduction Prohibited 11 At some point in your future … › Born-in-cloud competitors: Will arise in a matter of months to threaten mature business models … › Production deployment: Will release to production every few seconds, and deploy new sites within minutes › Testing in production: CTOs won’t laugh at the idea of developers who want to “test” code in production
  • © 2013 Forrester Research, Inc. Reproduction Prohibited© 2013 Forrester Research, Inc. Reproduction Prohibited 12 “The future is already here … it’s just not evenly distributed” — William Gibson › Born-in-cloud: Uber went from $0 to over $100 million revenue in just 4 years › Deployment: Etsy deploys API changes in 18 seconds, new website in <150 seconds › Testing: Netflix is testing in production ~30% of NA Internet traffic › eSurance, Quicken Loans, virtually every industry
  • © 2013 Forrester Research, Inc. Reproduction Prohibited Driving four big changes in every firm … Application change Organizational change Platform change Process change In the pursuit of attracting, delighting and retaining customers
  • © 2013 Forrester Research, Inc. Reproduction Prohibited New system-types generate Omni-channel data › Systems-of-record (SoR) use fixed-format files & DBMS • Mainframe / Unix / Web • Sources-of-truth and record keeping › Systems-of-engagement (SoE) generate new forms of customer data • Mobile / Web apps that track customer behavior › Systems-of-operation (SoO) instrument the world • Sensors, safety, convenience › Omni-channel apps create mountains of data • Map / reduce, SQL, NoSQL
  • © 2013 Forrester Research, Inc. Reproduction Prohibited Plan Analyze Code Design Test Implement Project idea approved Degree of certainty Low High Waterfall development = decidedly not speedy enough All / most requirements written here Means change here is wasteful and expensive Waterfall development happens over a year or more, delivers its payload at the end … not fast enough for SoE / SoO / AoC Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 …
  • © 2013 Forrester Research, Inc. Reproduction Prohibited Mobile apps demand an agile development approach Define minimum viable product (MVP) & sprints Project Idea Approved Time Degree of certainty Benefits • Scope and degree of uncertainty is bound by / limited to the sprint • Impact of (late) change is minimized to sprint •Early testing and feedback keep it on track Low High Early, regular flow of working code over time builds trust No big-bang ugly surprises Feedback loop = option to pivot Sprints create time-boxed deliverables Working code in small chunks Test, deploy, assess & adjust Sprints create time-boxed deliverables Working code in small chunks Test early, deploy, adjust
  • © 2013 Forrester Research, Inc. Reproduction Prohibited Agile dev exposes new ecosystem issues › Small-batch chunks of working code – that’s good! › Early agile created water-scrum-fall – that’s bad › “Working code” piles up awaiting test › Code delivers value when it reaches customers › It’s still too long from tested code to “working in production” › It still takes too long for feedback from actual customers › DevOps brings automation – that’s good! › Automated test, build, deploy processes › Fast customer-feedback loops
  • © 2013 Forrester Research, Inc. Reproduction Prohibited › Social + mobile trends change the way customers / clients interact with us and each other • Mobile apps give customer voices the power of global reach / influence • Mobile apps will drag your systems-of-record toward (more) continuous delivery › Analytics against traditional and unstructured data and feedback • Lean Start-up thinking as applied to your products and services • Feedback loops inform SDLC, guide feature dev and testing › Cloud enables Mobile / Analytics to scale • Leverage public, private and hybrid cloud to maximum advantage What do the four uber-trends mean to you?
  • © 2013 Forrester Research, Inc. Reproduction Prohibited© 2013 Forrester Research, Inc. Reproduction Prohibited 19 Agenda › The Age of the Customer is upon us › Disruptive change is the new normal › You ain’t seen nothin yet!
  • © 2013 Forrester Research, Inc. Reproduction Prohibited© 2013 Forrester Research, Inc. Reproduction Prohibited 20 In the second half of this decade … look for … 3) Develop only core / differentiating apps • As loosely-coupled services, exposed via APIs • Orchestrate first, build what you must 2) Business-in-a-Box apps ecosystems resident on #1 • Apps to run any business, pre-integrated, pre-instrumented • Loosely-coupled services exposed via APIs 1) Beyond PaaS to compute-ecosystems • Rent a level-of-compute-service, pre-integrated stack, pre- instrumented, global scale and reach • Homogenous, cloud-based, specialty QoS hubs Converged, homogenous, complete compute ecosystem Business-in-a-box for commodity functions Build only core apps on #1, in the style of #2
  • © 2013 Forrester Research, Inc. Reproduction Prohibited Thank you Phil Murphy +1 561.748.4168 pmurphy@forrester.com Twitter: FillMurphy
  • © 2013 IBM Corporation Analyst Insight: Optimizing a Mainframe Infrastructure Real-Time in the Cloud – A View of the Age of the Customer Trends Rich Edwards, Manager, Cloud and Smarter Infrastructure System z Product Management #ibmpulse #mainframe SZM-1049
  • 23 Rapid growth of next generation technologies supported seamlessly on zEnterprise System z scaling model and security to manage and optimize both Systems of Record Social, Mobile, Analytics Smarter Infrastructure Systems of Engagement • Business Transactions • Quality of Service • Command & Control • Facts and data “source of truth” • z/OS • Mobile and Social • Dynamic • Interactions and Collaboration • Insight, trends, analytics • Linux on System z
  • 24 System z proven platform to seamlessly address challenges for Cloud, Mobile and Big Data workloads Mobile Mobile workloads require security and high availability Increased mobile business data access and complexity Drives Scale-up and Scale-out Enterprise challenges Cloud Performance, security, high availability and disaster recovery Data protection and regulatory compliance Ability to quickly and easily provision and orchestrate Analytics  Complex, non-traditional data require enterprise-wide data management  Requires fast, easy heterogeneous data access
  • 25 System z Service Management enhanced to focus on providing high availability for fast growing technologies Ability to improve Time to Value  Minimize manual intervention – IBM Workload and System Automation  Keep all workloads meeting SLAs – IBM Monitoring, Analysis and Management  Incorporate new technology data seamlessly – IBM Storage Management Achieving agility, cost savings and high availability requires: Visibility Control Automation
  • 26 University of Florida (UF) keeps students on track with mobile applications built on zEnterprise Client Challenges: • Smartphone ownership at UF jumped from 27% (2009) to 69% (2012) and growing. • Enable 50,000 students and 5,400 faculty members to access a rich selection of online features anytime and anywhere with mobile device Solution: • Created UF Mobile web with access to Integrated Student Information System for tracking • CICS Server running on z114 with OMEGAMON XE for CICS monitoring & management Benefits: • Non-disruptive expansion of current applications to support Mobile • Handling over one million Transactions per day at peak registration times “The UF Mobile Web helps students navigate through this information overload and meet their responsibilities.” Steve Ware, systems administrator/programmer, UF
  • 27 System z Infrastructure Services manage high growth rates of Mobile applications and data requirements • Dynamic scaling of Mobile workloads drives critical requirement for enhanced automation • 24/7 availability requires high degree of mainframe System and Workload Automation • Network visibility and management important to keeping mobile apps available and performing • End-to-end monitoring with OMEGAMON • Mobile as an extension of Cloud • Requires business critical asset and end-point management across distributed & System z Top Mobile Adoption Concerns: 1. Security/privacy (53%) 2. Cost of developing for multiple mobile platforms (52%) 3. Integrating cloud services to mobile devices (51%)
  • 28 Performance Management predictive analysis enhanced with new OMEGAMON support Expert Knowledge Machine Learning Integrated Intuitive IBM zAware OMEGAMON V5 supports Analytics  Predictive Analytics capability for anomaly detection  OMEGAMON for z/OS V5.1.1 support for zAware  zEnterprise zAware allows outage predictions  Improved productivity with enhanced install/config  490 fewer parameters to customize  75% reduction in refresh steps Benefits:  Save up to 75% of time needed to find problems  Up to 73% of CICS SLA processing off-loaded  Reduce fix times from 90 minutes to 2 minutes
  • 29 Optimize Big Data and applications to create knowledge for easier business and IT planning • Analytics, monitoring and management across Big Data on System z environment including CICS, DB2, IMS, WAS • Operations Insights with TDSz, SPSS and Cognos • Focuses on data related to System and Workload Characteristics, Performance and Trending • Provides recommendation to optimize Systems and Workloads based on Predictions and Forecasting Capacity Management Analytics (CMA) solution
  • 30 System z Service Management provides performance for critical Cloud workloads • zEnterprise Cloud can host critical workloads only supported on System z • Based on fit-for-purpose approach • IBM continues improvements of System z Systems of Record Cloud workloads • Enhanced OMEGAMON usability • Improved Workload Automation • Create zEnterprise Private Cloud today with IBM Cloud Ready for Linux on System z • Add IBM Cloud Orchestration IBM Cloud support for System z
  • 31 OMEGAMON Performance Management Suite, TADz Systems/Workload Automation Capacity Management Analytics (CMA) Automation Performance Management Analytics Systems of Record Social, Mobile, Analytics Smarter Infrastructure Systems of Engagement SmartCloud Application Performance Management Cloud Management for System z IBM Log Analytics & Predictive Insights IBM continues to enhance mainframe service management capabilities across both SOR and SOE
  • 32 Learn more in Pulse Expo Center, Tivoli System z Sessions and on-going with Service Management Connect (SMC) • Pulse System z: http://www-01.ibm.com/software/os/systemz/pulse/ • Meet the Experts Sessions in Expo Hall • System z track: System Automation, Workload Automation, OMEGAMON Pulse System z Service Management Connect (SMC) • Latest News and Connect with Experts • http://www.ibm.com/developerworks/servicemanagement/z/index.html Service Management Social Media • Twitter: @servmgmtconnect, #mainframe and #ibmpulse • System z Blog: https://www.ibm.com/connections/blogs/systemz • Tivoli Blog: http://www.servicemanagement360.com/
  • 33 Thank You
  • 34 Acknowledgements and Disclaimers: © Copyright IBM Corporation 2012. All rights reserved. – U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml Other company, product, or service names may be trademarks or service marks of others. Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.