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The Certified Process Professional (CPP) Program takes BPM Training to an entirely new level. ...

The Certified Process Professional (CPP) Program takes BPM Training to an entirely new level.
This premier WORKSHOP is designed for those seeking professional skills in process management, process improvement, process alignment and innovation. The Advanced Business Process Management Methods and Techniques that Deliver!

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Denmark BPM Workshop Document Transcript

  • 1. CONSULTING EVENTS ABOUT US RESOURCES STORE 1 2 3 4 5 Copenhagen: 16 - 17 May 2013 About Steve Course Benefits Feedback Registration Contact UsIdea behind the workshop Follow UsThe worlds leading companies have come to realize that only when their customers are successful, willthey be successful. In pursuit of their market leadership not only they need to spend time to look insidetheir business to know how things are getting done but also look outward to get deep understanding oftheir customers. It is a fair guess to say that a massive chunk of corporate resources go into such efforts,whether it is in IT, finance, sales, marketing or operations.One of the first people to describe processes was Adam Smith in Although many in Western economies are in ahis famous (1776) example of an English pin factory. He state of denial, we are undergoing the greatestdescribed the production of a pin in the following way: ”One man reorganization in the business world since thedraws out the wire, another straightens it, a third cuts it, a fourth Industrial Revolution. If you somehow haventpoints it, a fifth grinds it at the top for receiving the head: to make noticed it yet, there is a loud and clear wake-upthe head requires two or three distinct operations: to put it on is call in the air that can be heard everywhere. Its called globalization, and its being brought to youa particular business, to whiten the pins is another ... and the by three billion new capitalists from China, India,important business of making a pin is, in this manner, divided and the former Soviet Union.into about eighteen distinct operations, which in somemanufactories are all performed by distinct hands, though in No matter what industry you are in, no matter howothers the same man will sometime perform two or three of successful you are, its time to get ready for thethem”. The result of labor division in Smith’s example world as it will be --a world where your customersresulted in productivity increasing by 24,000 percent, i.e. have new choices from a sea of suppliers from across the globe.that the same number of workers made 240 times as manypins as they had been producing before the introduction of --Peter Fingarlabor division. Executive Partner, Greystone Group Author of Extreme Competition: Innovation and the Great 21st Century Business Reformation The enterprises are exploring modular architecture to isolate their business processes from their applications, which gives them the flexibility to add, upgrade or replace applications in their information technology environment without redefining all of their process interfaces. The business process management (BPM) market at $1.0 billion in Invented the phrase Business 2005 is expected to more than triple to $3.8 billion by 2012. The Process Management (BPM) in 1993 services oriented architecture (SOA) market at $450 million in 2005 is expected to grow rapidly through 2012, reaching $3.2 billion Established the worlds first globalAbstraction level for processes - source wiki (source : http://www.researchandmarkets.com/). BPM community in 1993 Co-created the worlds first AdvancedOne of the most challenging issues in BPM is not the question of "If" it is the question of "How." This two- BPM Method - 8 Omega in 2004day program by Steve Towers will focus on how to do design and implement efficient and effectivebusiness processes. Received the Lifetime Achievement Award at Gartners San Diego in 2007Learn from the lessons from decades of real experience with real (and successful) BPM initiatives fortaking BPM from promise to practice. This will be great primer for beginners and will provide new insight & morefresh ideas for people with experience in BPM. Rest assured, you will never think about business in
  • 2. the same way again.If you are traveling, you may like to attend the program city near you Have you got your FREE Copy yet? “In Search Of BPM Excellence : Straight from the thought leaders (2006)” Enterprise BPM in April 2013 Steve Towers. Poland Ghana Russia What you will Learn? Enterprise BPM in May 2013 How to embed Business Process Management within an organization to France Denmark Belgium ensure a continuous business process involvement culture. South Africa Switzerland Practical tools, explanations and assistance in the successful implementation of a BPM project. Several case studies to illustrate various steps and aspects of the framework. Step by step how to conduct a process improvement and redesign project. Complete cycle of business Process Mapping and links Seven "rules" for effective Process Modelling Avoiding the red herring of Process Notations How Six Sigma is part of BPM and how BPM and SOA merge WHAT, WHY and HOW about true process improvement. more Enterprise BPM Workshop » Ghana » Poland » France » Russia » Denmark » Switzerland » Belgium » South Africa Consulting Buy Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses Business Process Management Application Rationalization Webinar Licenses Online Consulting Enterprise SOA Architecture Assessment Workshop Registration Onsite Consulting Resources Useful Links Architecture Gallery Architect Skill Quiz Why iCMG Site Map Short Videos E-Learning Architecture Awards 2013 Career iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy
  • 3. CONSULTING EVENTS ABOUT US RESOURCES STORE Follow Us Course Overview The Certified Process Professional (CPP) Program takes BPM Training to an entirely new level. This premier WORKSHOP is designed for those seeking professional skills in process management, process improvement, process alignment and innovation. The Advanced Business Process Management Methods and Techniques that Deliver! Uncover Process Improvement opportunities in just hours Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes Innovate to compete, set the market trend and even dominate your industry The Certified Process Professional program builds your competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organization today. A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research. Course Outline - Level one Tell a friend Introduction to Advanced Business Process Management – Process Optimization Upcoming Webinars Learn to Apply process diagnostics to existing processes, calculate causes of work and Invented the phrase Business Wed, Apr 24, 2013 points of failure, and identify actions that can be taken to improve them. Develop a Process Management (BPM) in 1993Enterprise structured approach accessible by everyone in the organisation to enable immediateArchitecture - and significant performance improvements. Create a sustainable operational and Established the worlds first globalEssentials for strategic method suitable for both dramatic and steady state improvements. BPM community in 1993Decision Makers • Apply process diagnostics to any existing process or service. Co-created the worlds first Advanced Thu, Apr 25, 2013Tips & Traps - • Understand and identify moments of truth, breakpoints and business rules BPM Method - 8 Omega in 2004Architecture driven • Determine the magnitude of the points of failure performance factor and causes Received the Lifetime AchievementIT migration & of work performance factor of the process. Award at Gartners San Diego in 2007modernization • Calculate the points of failure causes of work performance factors then graph itroadmap on the maturity scales. more • Identify actions that can be taken to improve the process. • Identify actions that will significantly reduce the process points of failure and causes of work of the process. Have you got your FREE Copy yet? • Identify actions that can be completed in less than 90 days (often much less). “In Search Of BPM Excellence : • Analyze the benefits versus cost (resource/time/degree of change) for each Straight from the thought leaders (2006)” action Steve Towers. • Clearly identify “low hanging fruit” – actions that require minimal investment versus return • Apply process diagnostics to a customer focused (SCO) process. What you will Learn? more How to embed Business Process • Determine the points of failure performance and causes of work performance Management within an organization to process factors. Feedback on Steve • Conduct the risk assessment on the business and customer including ensure a continuous business process involvement culture. • Identify actions that can be taken to improve the process. Practical tools, explanations and "Exceptional and life assistance in the successful Review the various techniques and approaches to improving process (useful transforming. This training • internal materials) implementation of a BPM project. should be on every corporate Several case studies to illustrate Understand and apply the Customer Expectation Management Method agenda" • (CEMMethod) as an Advanced Process Management approach various steps and aspects of the CIO Pharmaceutical, Florida framework. Step by step how to conduct a "I took BPM training back in process improvement and redesign December, and Steve Towers Course Outline - Level two project. was the instructor. The training Complete cycle of business Process was simply fantastic, because Advanced Business Process Management – Process Alignment to Successful Mapping and links Steve has that rare ability to Outcomes Seven "rules" for effective Process connect with his trainees. Not Develop the insights and techniques to align all processes with successful outcomes, Modelling only did I walk away from the and in doing so create the capability for the organisation to win the triple crown i.e. training with a new perspective Avoiding the red herring of Process reduce costs, improve revenue and enhance service. Go beyond the triple crown into Notations on Business Process the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave How Six Sigma is part of BPM and Management, but I walked approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and
  • 4. approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and how BPM and SOA mergeaway with an invaluableanalysis tool." convinces the Lead team for immediate success. WHAT, WHY and HOW about trueSenior Systems Analyst, • Understand the concept of Successful Customer Outcomes and review recent process improvement.Barclays Bank case studies of global champions. more • Define Successful Customer Outcomes for any process, product or service. more • Create the 7 step action plan for crafting Successful Customer Outcomes. Enterprise BPM • Develop the SCO mind map for any process, product or service. Workshop • Understand the substantive difference between customer wants, desires and » Ghana » Poland needs. » France » Russia Learn how to identify clearly customer needs and expectations (even when the » Denmark » Switzerland • » Belgium » South Africa customer doesn’t know it themselves) • Understand Current and Future State Process Models • Develop a Current State Process Model – individual, team and enterprise wide. • Utilise CPP Level One skills (learned on Day 1) in conjunction with the Customer Expectation Management Method (CEMM) and the Advanced Process Management approach to analyse the Current State Model • Assess the Risk factors (organisation and customer) identified in Current State Modelling • Develop the Risk Assessment Profile against a matrix of the 8 key factors that drive performance improvement • Prepare a Risk Assessment Profile that informs the Future State • Develop and substantiate an Action Plan to mitigate risksConsulting Buy Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses Business Process Management Application Rationalization Webinar Licenses Online Consulting Enterprise SOA Architecture Assessment Workshop Registration Onsite ConsultingResources Useful Links Architecture Gallery Architect Skill Quiz Why iCMG Site Map Short Videos E-Learning Architecture Awards 2013 Career iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy
  • 5. CONSULTING EVENTS ABOUT US RESOURCES STORE Follow Us Steve Towers Senior Consultant, iCMG Steve Towers is the founder of the Business Process Group (www.bpgroup.org) a globalbusiness club (originally formed 1992) exchanging ideas and best practice in Business Performance Management, Transformation and Process Improvement. He leads from the front and works with many of the leading fortune 500 companies as a mentor, coach and sometimes consultant specializing in the implementation of performance improvement, process change and transformation. An inspirational speaker and author of several books including “A Senior Executives guide to BPR”, “In Search of BPM Excellence”, “Thrive! How to Succeed in the Age of the Customer” and recently “Customer Expectation Management – Success without Exception” he is noted for his direct and pragmatic approach. Steve previously worked for Citibank where he led restructuring and business process transformation programs both in the US and Europe. Tell a friend Steve advises many boards and sits on the steering panel of the influential California based BPM Forum, a group of distinguished C-Level executives Upcoming Webinars heading up Global 500 companies. Invented the phrase Business Wed, Apr 24, 2013 As a coach and mentor he works first hand with organizations in the private Process Management (BPM) in 1993Enterprise and public sectors helping them successfully transform their businesses. InArchitecture - 2006 he received the “Lifetime Achievement Award for contribution to Established the worlds first globalEssentials for BPM community in 1993 Business” in San Diego. Steve lives with his family in England and Texas.Decision Makers Co-created the worlds first Advanced Thu, Apr 25, 2013 You can read of Steve’s recent work at www.towersassociates.com BPM Method - 8 Omega in 2004Tips & Traps -Architecture driven Steve Towers Books Received the Lifetime AchievementIT migration & Award at Gartners San Diego in 2007modernization Customer Expectation Management – Successroadmap without Exception (2006) more Steve Towers & Terry Schurter Amazon says "Customer Expectation Management (CEM) is a business approach that identifies and shapes customer expectations, and once set by the company, Have you got your FREE Copy yet? those expectations are met without exception. “In Search Of BPM Excellence : Seemingly simple ideas are often the most powerful, and Straight from the thought leaders (2006)” the hardest to uncover. In the 20th century, it was Peter Steve Towers. Druckers Management by Objectives. In the 21st century, its Management by Expectation. Authors Steve Towers & Terry Schurter reveal the simple, yet powerful, What you will Learn? more idea of defining your business, not in terms of the goods How to embed Business Process and services you provide, but in terms of "customer Management within an organization to Feedback on Steve expectations." ensure a continuous business process involvement culture. Practical tools, explanations and -------------------------------------------------- "Exceptional and life assistance in the successful transforming. This training implementation of a BPM project. should be on every corporate In Search Of BPM Excellence: Straight From The Several case studies to illustrate agenda" Thought Leaders (2006) various steps and aspects of the CIO Pharmaceutical, Florida Steve Towers & Peter Fingar (with contributions from 14 framework. other leaders) Step by step how to conduct a "I took BPM training back in process improvement and redesign December, and Steve Towers Business process innovation is on the minds of project. was the instructor. The training executives these days, and for good reason. In the Complete cycle of business Process was simply fantastic, because 1990s, companies also had a focus on business Mapping and links Steve has that rare ability to connect with his trainees. Not processes. They used enterprise-wide networks to tear Seven "rules" for effective Process down walls between functional departments and Modelling only did I walk away from the training with a new perspective reengineered their companies to remain competitive. Avoiding the red herring of Process on Business Process Today, the universal connectivity of the Internet makes it Notations Management, but I walked possible to tear down walls between companies to How Six Sigma is part of BPM and
  • 6. away with an invaluable how BPM and SOA merge reinvent entire value chains. The result? We are nowanalysis tool." WHAT, WHY and HOW about true witnessing a grand globalization of white collar work,Senior Systems Analyst, process improvement.Barclays Bank outsourcing, offshoring and other new forms of extreme competition. Industry and national boundaries have more become a blur. All is changed, and no industry is exempt. more Pioneering companies have already disrupted incumbents and come from nowhere to dominate their Enterprise BPM industries. Their secret sauce? Business process Workshop management (BPM). This book brings together some of » Ghana » Poland the best minds to explore the role and value of BPM, and » France » Russia what it portends. In its pages you will find the essential » Denmark » Switzerland discussions and insights, straight from the thought » Belgium » South Africa leaders. In Search of BPM Excellence is for those who want to sustain the success of their businesses in the midst of the current sea of change. Is your company ready for extreme competition? -------------------------------------------------- Thrive!: How to Succeed in the Age of the Customer (2005) Steve Towers & Mark McGregor Although many in Western economies are in a state of denial, we are undergoing the greatest reorganization in the business world since the Industrial Revolution. If you somehow havent noticed it yet, there is a loud and clear wake-up call in the air that can be heard everywhere. Its called globalization, and its being brought to you by three billion new capitalists from China, India, and the former Soviet Union. No matter what industry you are in, no matter how successful you are, its time to get ready for the world as it will be --a world where your customers have new choices from a sea of suppliers from across the globe. You can no longer be just a seller to your customers, you now must bond with your customers so fully that you and your customers become one. In this eye-opening book, Towers and McGregor guide you in how to make your customers your greatest business asset. And thats exactly what you will need to do to thrive in the age of the fully empowered customer. -------------------------------------------------- Business Process Reengineering - A Practical Handbook for Executives (1994) Steve Towers A good practical guide through the minefield of BPR Aimed at those needing a practical AND pragmatic knowledge of Business Process Management. Covering several case studies a number of lessons are developed. These are derived from the authors own experience with Citibank, Nationwide Building Society and various UK, European and US organisations. Steve is the Chairman of the BPMG (Business Process Management Group), established in 1993, a not for profit business club with over 600 global members. The reader will gain a rounded understanding of the pros and cons and be able to implement effective business process improvement with immediate effect. Steve Tower Articles Recently featured in: Business Management, Harvard Review, EA Magazine, Finance Today and CXO Europe, CXO America, Information Age Alstom Global Articles are syndicated – latest selection (of over 50) at http://www.towersassociates.com/Toolkits/Articles.html Steve’s Firsts
  • 7. ….achieved a number of global firsts including: • Invented the phrase Business Process Management (BPM) during a series of workshops and lectures in 1993/94 (source: An Executives Guide to Business Process Reengineering) •Established the worlds first global BPM community in 1993 (http://www.bpgroup.org) which at its zenith had over 20,000 members • Created, launched and delivered the worlds first BPM Training course in 1996 • Steve Towers co-created the worlds first Advanced BPM Method - 8 Omega in 2004 - www.towersassociates.com/index_8Omega.html • Steve Towers & Peter Fingar co-authored In Search of BPM Excellence (2005-6) bringing together the leading writers and thinkers with the current understanding of BPM www.amazon.com/exec/obidos/ASIN/0929652401/httpwwwstevet-20 • Terry Schurter & Steve Towers researched and encapsulated Advanced BPM and wrote a book of the findings in 2006 Customer Expectation Management - Success without Exception (2006) www.amazon.com/exec/obidos/ASIN/092965207X/httpwwwstevet-20 • The subsequent output Customer Expectation Management Method (CEMM) is the means by which several of the worlds leading companies achieve their success. bennugroup.net/2007/11/26/the-evolution-of-business-process-excellence/ • Received the Lifetime Achievement Award at Gartners San Diego Conference in February 2007. www.prweb.com/releases/2007/3/prweb509554.htm • Steve Towers is active in advancing the cause through social and business networks, and sits as an executive advisor on several companies and organizations. He is also incubating the BPCommunity.org ) a global network of volunteers in a not for profit with the objective of sharing and exchanging next practice around Advanced BPM approaches and methods. www.bpcommunity.orgConsulting BuyEnterprise Architecture Center of Excellence Ask the Architect Credits Online Learning LicensesBusiness Process Management Application Rationalization Webinar Licenses Online ConsultingEnterprise SOA Architecture Assessment Workshop Registration Onsite ConsultingResources Useful LinksArchitecture Gallery Architect Skill Quiz Why iCMG Site MapShort Videos E-Learning Architecture Awards 2013 CareeriCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy