Belgium BPM Workshop
 

Belgium BPM Workshop

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Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organisation to win the triple crown i.e. reduce costs, improve ...

Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organisation to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

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Belgium BPM Workshop Document Transcript

  • 1. CONSULTING EVENTS ABOUT US RESOURCES STORE 1 2 3 4 5 Brussels: 20 - 21 May 2013 About Steve Course Benefits Feedback Registration Contact UsIdea behind the workshop Follow UsThe worlds leading companies have come to realize that only when their customers are successful, willthey be successful. In pursuit of their market leadership not only they need to spend time to look insidetheir business to know how things are getting done but also look outward to get deep understanding oftheir customers. It is a fair guess to say that a massive chunk of corporate resources go into such efforts,whether it is in IT, finance, sales, marketing or operations.One of the first people to describe processes was Adam Smith in Although many in Western economies are in ahis famous (1776) example of an English pin factory. He state of denial, we are undergoing the greatestdescribed the production of a pin in the following way: ”One man reorganization in the business world since thedraws out the wire, another straightens it, a third cuts it, a fourth Industrial Revolution. If you somehow haventpoints it, a fifth grinds it at the top for receiving the head: to make noticed it yet, there is a loud and clear wake-upthe head requires two or three distinct operations: to put it on is call in the air that can be heard everywhere. Its called globalization, and its being brought to youa particular business, to whiten the pins is another ... and the by three billion new capitalists from China, India,important business of making a pin is, in this manner, divided and the former Soviet Union.into about eighteen distinct operations, which in somemanufactories are all performed by distinct hands, though in No matter what industry you are in, no matter howothers the same man will sometime perform two or three of successful you are, its time to get ready for thethem”. The result of labor division in Smith’s example world as it will be --a world where your customersresulted in productivity increasing by 24,000 percent, i.e. have new choices from a sea of suppliers from across the globe.that the same number of workers made 240 times as manypins as they had been producing before the introduction of --Peter Fingarlabor division. Executive Partner, Greystone Group Author of Extreme Competition: Innovation and the Great 21st Century Business Reformation The enterprises are exploring modular architecture to isolate their business processes from their applications, which gives them the flexibility to add, upgrade or replace applications in their information technology environment without redefining all of their process interfaces. The business process management (BPM) market at $1.0 billion in Invented the phrase Business 2005 is expected to more than triple to $3.8 billion by 2012. The Process Management (BPM) in 1993 services oriented architecture (SOA) market at $450 million in 2005 is expected to grow rapidly through 2012, reaching $3.2 billion Established the worlds first globalAbstraction level for processes - source wiki (source : http://www.researchandmarkets.com/). BPM community in 1993 Co-created the worlds first AdvancedOne of the most challenging issues in BPM is not the question of "If" it is the question of "How." This two- BPM Method - 8 Omega in 2004day program by Steve Towers will focus on how to do design and implement efficient and effectivebusiness processes. Received the Lifetime Achievement Award at Gartners San Diego in 2007Learn from the lessons from decades of real experience with real (and successful) BPM initiatives fortaking BPM from promise to practice. This will be great primer for beginners and will provide new insight & morefresh ideas for people with experience in BPM. Rest assured, you will never think about business in
  • 2. the same way again.If you are traveling, you may like to attend the program city near you Have you got your FREE Copy yet? “In Search Of BPM Excellence : Straight from the thought leaders (2006)” Enterprise BPM in April 2013 Steve Towers. Poland Ghana Russia What you will Learn? Enterprise BPM in May 2013 How to embed Business Process Management within an organization to France Denmark Belgium ensure a continuous business process involvement culture. South Africa Switzerland Practical tools, explanations and assistance in the successful implementation of a BPM project. Several case studies to illustrate various steps and aspects of the framework. Step by step how to conduct a process improvement and redesign project. Complete cycle of business Process Mapping and links Seven "rules" for effective Process Modelling Avoiding the red herring of Process Notations How Six Sigma is part of BPM and how BPM and SOA merge WHAT, WHY and HOW about true process improvement. more Enterprise BPM Workshop » Ghana » Poland » France » Russia » Denmark » Switzerland » Belgium » South Africa Consulting Buy Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses Business Process Management Application Rationalization Webinar Licenses Online Consulting Enterprise SOA Architecture Assessment Workshop Registration Onsite Consulting Resources Useful Links Architecture Gallery Architect Skill Quiz Why iCMG Site Map Short Videos E-Learning Architecture Awards 2013 Career iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy
  • 3. CONSULTING EVENTS ABOUT US RESOURCES STORE Follow Us Participants Feedback • "Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks." COO, Fortune 500 Company, Washington DC • "I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience." Director, H&R Block, USA • "Exceptional and life transforming. This training should be on every corporate agenda" CIO Pharmaceutical, Florida • "Fundamental and Profound. Steve is incredible and has transformed my view and execution of business forever. I can not express my thanks enough both personally and on behalf of my company." BoozAllen Hamilton, Washington DC • “We have collated the scores from the event and you and Terry came out as the most highly regarded.” Conference Producer, IIR International Tell a friend (see the scores here) • "I really enjoyed last week and really learned alot. I feel I had a Eureka Upcoming Webinars moment yesterday when the whole process diagnostics suddenly clicked Invented the phrase Business Wed, Apr 24, 2013 into place. I remember you saying that once you grasp this then you will Process Management (BPM) in 1993Enterprise never look at processes in any other way. I am now activelyArchitecture - evangalizing the CEM approach with our team. " Established the worlds first globalEssentials for Senior Analyst, Investment Bank, London BPM community in 1993Decision Makers • "Speakers are rated out of 10 for content and presentation style. I am Co-created the worlds first Advanced Thu, Apr 25, 2013 happy to let you know that you scored a 9.5 (the best marks at the BPM Method - 8 Omega in 2004Tips & Traps - event) and the additional comments “very good and excellentArchitecture driven Received the Lifetime AchievementIT migration & chairman." Award at Gartners San Diego in 2007modernization BPR and Management for Telecoms, Genevaroadmap "Steve led the best training sessions I have ever taken in my 20+ years more • as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable Have you got your FREE Copy yet? resource on BPM and on change management in general." Conference Producer, IIR International “In Search Of BPM Excellence : Straight from the thought leaders (2006)” • Steve Towers. “You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.” Director - Process Management What you will Learn? more How to embed Business Process "Having had a chance to read through all of the delegate feedback forms Management within an organization to • Feedback on Steve in full it has become apparent that your workshops in particular were ensure a continuous business amongst the most well regarded, so thank you once more." process involvement culture. VP EMEA GDS International Practical tools, explanations and "Exceptional and life assistance in the successful transforming. This training • "You are an excellent speaker and your presentation was highly implementation of a BPM project. should be on every corporate motivational. I received some extremely positive feedback from the Several case studies to illustrate agenda" community. I look forward to future discussions with you." various steps and aspects of the CIO Pharmaceutical, Florida EDS, BPM Global community framework. Step by step how to conduct a "I took BPM training back in • "We have achieved so much in such a short time with your help and process improvement and redesign December, and Steve Towers steerage. Sincere thanks..." project. was the instructor. The training Financial Services company, Frankfurt Complete cycle of business Process was simply fantastic, because Mapping and links Steve has that rare ability to • "I took BPM training back in December, and Steve Towers was the Seven "rules" for effective Process connect with his trainees. Not instructor. The training was simply fantastic, because Steve has that Modelling only did I walk away from the rare ability to connect with his trainees. Not only did I walk away from Avoiding the red herring of Process training with a new perspective on Business Process the training with a new perspective on Business Process Management, Notations Management, but I walked but I walked away with an invaluable analysis tool." How Six Sigma is part of BPM and
  • 4. away with an invaluable Senior Systems Analyst, Barclays Bank how BPM and SOA mergeanalysis tool." WHAT, WHY and HOW about trueSenior Systems Analyst, • "Excellent - he is a very good leader" process improvement.Barclays Bank Senior Quality Analyst, AEC, Saudi Arabia more • “Steve is a true guru and mentor in the field of Business Process more Management. What Ive learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced Enterprise BPM process management. Always accessible for advice, always Workshop campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.” » Ghana » Poland » France » Russia Theo Priestley, Head of Business Process Management, » Denmark » Switzerland Psingularity » Belgium » South Africa • "Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai • "I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightning us with the case studies & exercises." Director Quality Management Group, 3i Infotech Ltd., India Consulting Buy Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses Business Process Management Application Rationalization Webinar Licenses Online Consulting Enterprise SOA Architecture Assessment Workshop Registration Onsite Consulting Resources Useful Links Architecture Gallery Architect Skill Quiz Why iCMG Site Map Short Videos E-Learning Architecture Awards 2013 Career iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy
  • 5. CONSULTING EVENTS ABOUT US RESOURCES STORE Follow Us Course Overview The Certified Process Professional (CPP) Program takes BPM Training to an entirely new level. This premier WORKSHOP is designed for those seeking professional skills in process management, process improvement, process alignment and innovation. The Advanced Business Process Management Methods and Techniques that Deliver! Uncover Process Improvement opportunities in just hours Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes Innovate to compete, set the market trend and even dominate your industry The Certified Process Professional program builds your competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organization today. A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research. Course Outline - Level one Tell a friend Introduction to Advanced Business Process Management – Process Optimization Upcoming Webinars Learn to Apply process diagnostics to existing processes, calculate causes of work and Invented the phrase Business Wed, Apr 24, 2013 points of failure, and identify actions that can be taken to improve them. Develop a Process Management (BPM) in 1993Enterprise structured approach accessible by everyone in the organisation to enable immediateArchitecture - and significant performance improvements. Create a sustainable operational and Established the worlds first globalEssentials for strategic method suitable for both dramatic and steady state improvements. BPM community in 1993Decision Makers • Apply process diagnostics to any existing process or service. Co-created the worlds first Advanced Thu, Apr 25, 2013Tips & Traps - • Understand and identify moments of truth, breakpoints and business rules BPM Method - 8 Omega in 2004Architecture driven • Determine the magnitude of the points of failure performance factor and causes Received the Lifetime AchievementIT migration & of work performance factor of the process. Award at Gartners San Diego in 2007modernization • Calculate the points of failure causes of work performance factors then graph itroadmap on the maturity scales. more • Identify actions that can be taken to improve the process. • Identify actions that will significantly reduce the process points of failure and causes of work of the process. Have you got your FREE Copy yet? • Identify actions that can be completed in less than 90 days (often much less). “In Search Of BPM Excellence : • Analyze the benefits versus cost (resource/time/degree of change) for each Straight from the thought leaders (2006)” action Steve Towers. • Clearly identify “low hanging fruit” – actions that require minimal investment versus return • Apply process diagnostics to a customer focused (SCO) process. What you will Learn? more How to embed Business Process • Determine the points of failure performance and causes of work performance Management within an organization to process factors. Feedback on Steve • Conduct the risk assessment on the business and customer including ensure a continuous business process involvement culture. • Identify actions that can be taken to improve the process. Practical tools, explanations and "Exceptional and life assistance in the successful Review the various techniques and approaches to improving process (useful transforming. This training • internal materials) implementation of a BPM project. should be on every corporate Several case studies to illustrate Understand and apply the Customer Expectation Management Method agenda" • (CEMMethod) as an Advanced Process Management approach various steps and aspects of the CIO Pharmaceutical, Florida framework. Step by step how to conduct a "I took BPM training back in process improvement and redesign December, and Steve Towers Course Outline - Level two project. was the instructor. The training Complete cycle of business Process was simply fantastic, because Advanced Business Process Management – Process Alignment to Successful Mapping and links Steve has that rare ability to Outcomes Seven "rules" for effective Process connect with his trainees. Not Develop the insights and techniques to align all processes with successful outcomes, Modelling only did I walk away from the and in doing so create the capability for the organisation to win the triple crown i.e. training with a new perspective Avoiding the red herring of Process reduce costs, improve revenue and enhance service. Go beyond the triple crown into Notations on Business Process the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave How Six Sigma is part of BPM and Management, but I walked approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and
  • 6. approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and how BPM and SOA mergeaway with an invaluableanalysis tool." convinces the Lead team for immediate success. WHAT, WHY and HOW about trueSenior Systems Analyst, • Understand the concept of Successful Customer Outcomes and review recent process improvement.Barclays Bank case studies of global champions. more • Define Successful Customer Outcomes for any process, product or service. more • Create the 7 step action plan for crafting Successful Customer Outcomes. Enterprise BPM • Develop the SCO mind map for any process, product or service. Workshop • Understand the substantive difference between customer wants, desires and » Ghana » Poland needs. » France » Russia Learn how to identify clearly customer needs and expectations (even when the » Denmark » Switzerland • » Belgium » South Africa customer doesn’t know it themselves) • Understand Current and Future State Process Models • Develop a Current State Process Model – individual, team and enterprise wide. • Utilise CPP Level One skills (learned on Day 1) in conjunction with the Customer Expectation Management Method (CEMM) and the Advanced Process Management approach to analyse the Current State Model • Assess the Risk factors (organisation and customer) identified in Current State Modelling • Develop the Risk Assessment Profile against a matrix of the 8 key factors that drive performance improvement • Prepare a Risk Assessment Profile that informs the Future State • Develop and substantiate an Action Plan to mitigate risksConsulting Buy Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses Business Process Management Application Rationalization Webinar Licenses Online Consulting Enterprise SOA Architecture Assessment Workshop Registration Onsite ConsultingResources Useful Links Architecture Gallery Architect Skill Quiz Why iCMG Site Map Short Videos E-Learning Architecture Awards 2013 Career iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy