Australia Advanced BPM Workshop
 

Australia Advanced BPM Workshop

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Everything an organisation does is now the focus of Advanced Business Process Management. Variation is inherent in almost everything we do and even with change this variation does and should still ...

Everything an organisation does is now the focus of Advanced Business Process Management. Variation is inherent in almost everything we do and even with change this variation does and should still exist. The change challenges companies face all link back to their process agenda - we have to update our approaches if our enterprises are going to continue thrive

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Australia Advanced BPM Workshop Australia Advanced BPM Workshop Document Transcript

  • CONSULTING EVENTS ABOUT US RESOURCES STORE 1 2 3 4 5 Melbourne: 22 - 23 April 13 | Perth: 29 - 30 April 13 About Jason Course Benefits Registration Contact Us Follow UsIdea behind the workshop“The next ten years will be critical to the success of your business. How prepared are you? Areyou aware of the latest advances in identifying, defining and implementing change that canimpact your organisation almost immediately, even if you have already ‘optimised’ many timesover?”Approaches to applying change in organisations are progressing very rapidly and with good reason. Many ofthe existing methods still being applied either do not give the necessary insight to maximise impact, orsimply take too long to apply to be effective in a changing world. Advanced BPM is a powerfully innovativeand practical approach (i.e. rapid to apply) that builds on previous generation methods to dramaticallyimprove existing business processes and create new ones that impact business performance under everydefinition. Most organisations are sitting on efficiency and cost reduction opportunities that previousgeneration approaches never identify. In addition, the ability to innovate and create revenue and serviceopportunities are usually looked at as separate initiatives. Why should they be? They are all part of AdvancedBPM - the latest change methods designed better support operations, customer centric change, governanceand strategy than anything that gone previously.Challenges necessitating the emergence of Advanced BPMEverything an organisation does is now the focus of Advanced Business Process Management. Variation isinherent in almost everything we do and even with change this variation does and should still exist. Thechange challenges companies face all link back to their process agenda - we have to update our approachesif our enterprises are going to continue thrive: Operational Challenges Driving a Customer Centric Linking change back to overall Strategy Business Performance Operations, structures and Competition is fierce, global Companies fundamentally business process flows are and increasing. The focus on believe they offer superior often way too complex, cheaper, better, faster is not products and services but still creating unnecessary and enough to dominate a market. struggle to make the returns difficult to identify non- Innovation has to be they believe possible. How do contributory costs and continuous but it needs to be we change that? significantly increased across the domain of the potential for failure. entire company, not with just Companies strive to be market the specialised few. leaders, and they believe they The process of change is too have the capabilities to be a complex, relying on the Customers have realised their market leader, but internal Advanced BPM application of complex right to exercise choice. They issues prevent them from Workshop algorithms to large volumes of realise they have the right to getting there. » UAE » Australia data. As obvious alternatives and they » Qatar » Saudi Arabia improvements are delivered, frequently exercise those » Thailand » Singapore Too many enterprises believe rights. » Sweden » Malaysia staying with these existing it is difficult to markedly
  • » India approaches means new reduce costs without improvements often only Customers have high negatively impacting service produce diminishing returns. expectations, they will levels. How do you change continue to demand more and that perception and do so unless that demand is met, Even in 2013 more than 50% quickly? they will go elsewhere. of change projects still under- Delivering to those demands perform and do not achieve The global recession has that have the most impact on the desired outcome. impacted the overall business customer experience is more profitable. The question is, climate and many companies There are so many alternative how can the company connect believe their performance methods to drive change out to the customer experience won’t markedly improve until there, it is difficult to select when traditional Voice of the business environment which makes most sense for Customer approaches only improves. How do you need to your business. uncover 60% of the real think about your business so opportunity. that you have the potential to Governance is difficult because join those special few who companies are using the Customers often have a better thrive – recession or no wrong approaches and view of the overall customer recession. measures which slows agility experience than the company and means useful insight is that still operates with a often never attained. This largely silo driven focus. If the directly impacts the cost base silos and traditional structures and forward potential for are still going to be around for failure. the foreseeable future, how do we ensure the enterprise drives the customer experience to ensure they keep coming back? Advanced BPM utilises the latest customer centric methodologies to deliver a change strategy that is in line with the organisation’s performance requirements and the challenges of the times. Our change model is all about moving from delivering “capability” to delivering “value” - empowering the appointed change agents with the thinking, tools and techniques that can be immediately utilised in their organisation. It provides a map that guides them every step of the way to identify customer outcome and change opportunities that can then implemented in a structured and risk mitigated fashion.If you are traveling, you may like to attend the program city near you Advanced BPM in April 2013 Australia UAE Qatar Saudi Arabia Advanced BPM in May 2013 Singapore Malaysia Thailand Sweden India Consulting Buy Enterprise Architecture Center of Excellence Ask the Architect Credits Online Learning Licenses Business Process Management Application Rationalization Webinar Licenses Online Consulting Enterprise SOA Architecture Assessment Workshop Registration Onsite Consulting Resources Useful Links Architecture Gallery Architect Skill Quiz Why iCMG Site Map Short Videos E-Learning Architecture Awards 2013 Career iCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy
  • CONSULTING EVENTS ABOUT US RESOURCES STORE Course Overview Introducing Advances in Business Process Management Linking Advanced Business Process Management to Customer Centric Change Methods Uncovering the Customer Needs Framework that the Customer will not be able to tell you to provide the focus for true innovation Harness techniques into a practical implementation framework that can be used immediately to drive revenue, cost and service performance in a fraction of the time previous approaches take Coursework complemented by a series of short webinars and information pack to help delegates with an aide- mémoire to assist practical implementation. The Certified Process Manager Workshop is a 2 day intensive training course designed to equip the delegate with a framework consisting of Advanced Business Process Management, leading to customer centric innovation and operating performance change techniques that can be deployed within your organisation immediately without the need for intensive further study. This new iCMG Workshop consists of: A detailed overview of the Advanced BPM Framework as the latest wave of BPM change approaches and how it aligns to the practical change framework required in 2013 and beyond 9 tools to identify, prioritise and deliver revenue/cost/service improvement change An implementation framework that can be easily dovetailed into existing best practice approaches to practically Tell a friend deliver change in a secure, structured and low risk manner Case studies from a wide variety of industries including Financial Services, Manufacturing, Telecomms, Upcoming Webinars Healthcare, Retail, Transportation plus others Wed, Apr 24, 2013 A summary Body of Knowledge consisting of webinars, tool-set documentation, case studies and white papers toEnterprise assist the delegate in delivering these approaches in their own organisations.Architecture -Essentials for Certification awarded on demonstration to apply the tools in the context of a real world case study in Day 2.Decision Makers Delegates would include existing process change practitioners looking to enhance their existing skills, Enterprise Thu, Apr 25, 2013 Architects looking for new representations to assist problem solving, IT practitioners, change managers, audit, complianceTips & Traps - and finance, project & programme managers, “C” level execs aiming to enhance practical delivery and businessArchitecture driven development execs looking to understand the practical implications of customer centricity.IT migration &modernization Irrespective of whether you are an individual looking to find out new approaches to process or performance improvement,roadmap or a company looking for new performance change opportunities, this is a qualification that delivers. Agenda - Two Days Module 1 – Re-evaluating the Needs of the Change Specialist in the 21st Century Re-evaluate your business by understanding why we need new approaches to enterprise change in 2013 and beyond. Key components for 21st century change. The 5 levels of the organisational misalignment Linking operations to the customer: What does customer centricity really mean for the 21st century market leaders? Why do most companies fail to understand what customer centricity really means and how it is applied? The 4 levels of customer centric operating model – which one applies to you? The success criteria for 21st century Business Process Management change and the key differences in application in the “real world”. Module 2 – Advanced BPM Tools/Techniques – Discovery Discovery at a process or activity level – Understand an agile way to map and understand process and use 3 key tools to identify the most important contributors to failure in our processes. Discovery at Customer Level – Learn how use new techniques to define the “Customer Needs Framework” as a means of driving customer strategy and differentiating you from your competitors by harnessing a combination of customer thinking and ultimate outcome based definition techniques. Learn to derive insight that the customer may never articulate or even understand! Discovery at a Stakeholder Level – Successful projects require stakeholders with the appropriate balance of authority, influence, interest and involvement. This section highlights the importance of stakeholder analysis as a preparation for practical, structured and low risk implementation. Specific techniques are discussed during the implementation workshop in the Certified Process Innovator qualification. Prepare for implementation by determining the priority for change approach using techniques to split change programmes into the most effective tranches by a rapid 2 or 3 dimension risk analysis model.
  • Module 3 – Advanced BPM Tools/Techniques - Planning Prepare for implementation by determining the priority for change approach using techniques to split change programmes into the most effective tranches by a rapid 2 or 3 dimensional model. Create the inputs for project planning which can align to whatever project management methodology you use within your organization. Understand how to increase the sophistication of the delivery model where further prioritisation of change is required Understand how Advanced BPM planning techniques aligns to “best practice” project delivery approaches without exposing the change practitioner to the risks of failure normally associated with delivery of strategic level change (specific techniques are discussed further in the implementation section of the Certified Process Innovator Workshop) Module 4 – Advanced BPM Tools/Techniques – Practical Delivery of Innovated Change Build a Solution Alternative Landscape by quickly identifying the range of possible solution options to improve the process. Identify the solution action that delivers most impact but considers real world strategy, cost, time and resource availability implications. Define future state processes that significantly reduce the Impact of Failure Analysis Measure. Define future processes that significantly reduce the Impact of Failure (IOF) and Cause of Failure (COF) measures. Identify remediation actions that can be completed in expedited timescale i.e. in days where previous generation methods took weeks or months. We will discuss how to analyse the process improvement benefits versus the costs associated to delivering them. Learn how to measure and prioritise process improvement actions – balancing strategy focus to investment to return. Align optimized processes to the Customer Needs Framework to create future state processes, which deliver significantly enhanced performance, with minimized Efficiency Measure Calculations. Understand how an aligned process environment harnesses the revenue, cost and service agenda of organizations simultaneously and far beyond previous generation approaches such as Six Sigma and Lean. Module 5 – Introducing the Practical Implementation Framework (supplemented by webinars) Build a change framework that can dovetail into an existing “best practice” framework Define how to select the priorities for wholesale change Stakeholder assessment and tips Sample implementation “Gant” Implementation Templates Module 6 – Bringing all techniques together to prepare for real world application Apply all the thinking and techniques and apply into a real world case study and create a new service environment in a matter of hours – matching or exceeding what the customer delivered in real life. Workshop Activities and Exercises In the Advanced BPM workshop, participants will develop and practice their ability to assess and evaluate their organization’s existing competence in achieving successful customer outcomes. They will then learn how develop and build a properly prioritized and pragmatic transition plan toward the creation of a truly customer centric enterprise environment as well as approaches for gaining the organizational consensus required for proper implementation. Case Studies will be taken from a multitude of industries which will be adjusted to the needs of the participants and agreed at workshop outset.Consulting BuyEnterprise Architecture Center of Excellence Ask the Architect Credits Online Learning LicensesBusiness Process Management Application Rationalization Webinar Licenses Online ConsultingEnterprise SOA Architecture Assessment Workshop Registration Onsite ConsultingResources Useful LinksArchitecture Gallery Architect Skill Quiz Why iCMG Site MapShort Videos E-Learning Architecture Awards 2013 CareeriCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy
  • CONSULTING EVENTS ABOUT US RESOURCES STORE Course Overview Introducing Advances in Business Process Management Linking Advanced Business Process Management to Customer Centric Change Methods Uncovering the Customer Needs Framework that the Customer will not be able to tell you to provide the focus for true innovation Harness techniques into a practical implementation framework that can be used immediately to drive revenue, cost and service performance in a fraction of the time previous approaches take Coursework complemented by a series of short webinars and information pack to help delegates with an aide- mémoire to assist practical implementation. The Certified Process Manager Workshop is a 2 day intensive training course designed to equip the delegate with a framework consisting of Advanced Business Process Management, leading to customer centric innovation and operating performance change techniques that can be deployed within your organisation immediately without the need for intensive further study. This new iCMG Workshop consists of: A detailed overview of the Advanced BPM Framework as the latest wave of BPM change approaches and how it aligns to the practical change framework required in 2013 and beyond 9 tools to identify, prioritise and deliver revenue/cost/service improvement change An implementation framework that can be easily dovetailed into existing best practice approaches to practically Tell a friend deliver change in a secure, structured and low risk manner Case studies from a wide variety of industries including Financial Services, Manufacturing, Telecomms, Upcoming Webinars Healthcare, Retail, Transportation plus others Wed, Apr 24, 2013 A summary Body of Knowledge consisting of webinars, tool-set documentation, case studies and white papers toEnterprise assist the delegate in delivering these approaches in their own organisations.Architecture -Essentials for Certification awarded on demonstration to apply the tools in the context of a real world case study in Day 2.Decision Makers Delegates would include existing process change practitioners looking to enhance their existing skills, Enterprise Thu, Apr 25, 2013 Architects looking for new representations to assist problem solving, IT practitioners, change managers, audit, complianceTips & Traps - and finance, project & programme managers, “C” level execs aiming to enhance practical delivery and businessArchitecture driven development execs looking to understand the practical implications of customer centricity.IT migration &modernization Irrespective of whether you are an individual looking to find out new approaches to process or performance improvement,roadmap or a company looking for new performance change opportunities, this is a qualification that delivers. Agenda - Two Days Module 1 – Re-evaluating the Needs of the Change Specialist in the 21st Century Re-evaluate your business by understanding why we need new approaches to enterprise change in 2013 and beyond. Key components for 21st century change. The 5 levels of the organisational misalignment Linking operations to the customer: What does customer centricity really mean for the 21st century market leaders? Why do most companies fail to understand what customer centricity really means and how it is applied? The 4 levels of customer centric operating model – which one applies to you? The success criteria for 21st century Business Process Management change and the key differences in application in the “real world”. Module 2 – Advanced BPM Tools/Techniques – Discovery Discovery at a process or activity level – Understand an agile way to map and understand process and use 3 key tools to identify the most important contributors to failure in our processes. Discovery at Customer Level – Learn how use new techniques to define the “Customer Needs Framework” as a means of driving customer strategy and differentiating you from your competitors by harnessing a combination of customer thinking and ultimate outcome based definition techniques. Learn to derive insight that the customer may never articulate or even understand! Discovery at a Stakeholder Level – Successful projects require stakeholders with the appropriate balance of authority, influence, interest and involvement. This section highlights the importance of stakeholder analysis as a preparation for practical, structured and low risk implementation. Specific techniques are discussed during the implementation workshop in the Certified Process Innovator qualification. Prepare for implementation by determining the priority for change approach using techniques to split change programmes into the most effective tranches by a rapid 2 or 3 dimension risk analysis model.
  • Module 3 – Advanced BPM Tools/Techniques - Planning Prepare for implementation by determining the priority for change approach using techniques to split change programmes into the most effective tranches by a rapid 2 or 3 dimensional model. Create the inputs for project planning which can align to whatever project management methodology you use within your organization. Understand how to increase the sophistication of the delivery model where further prioritisation of change is required Understand how Advanced BPM planning techniques aligns to “best practice” project delivery approaches without exposing the change practitioner to the risks of failure normally associated with delivery of strategic level change (specific techniques are discussed further in the implementation section of the Certified Process Innovator Workshop) Module 4 – Advanced BPM Tools/Techniques – Practical Delivery of Innovated Change Build a Solution Alternative Landscape by quickly identifying the range of possible solution options to improve the process. Identify the solution action that delivers most impact but considers real world strategy, cost, time and resource availability implications. Define future state processes that significantly reduce the Impact of Failure Analysis Measure. Define future processes that significantly reduce the Impact of Failure (IOF) and Cause of Failure (COF) measures. Identify remediation actions that can be completed in expedited timescale i.e. in days where previous generation methods took weeks or months. We will discuss how to analyse the process improvement benefits versus the costs associated to delivering them. Learn how to measure and prioritise process improvement actions – balancing strategy focus to investment to return. Align optimized processes to the Customer Needs Framework to create future state processes, which deliver significantly enhanced performance, with minimized Efficiency Measure Calculations. Understand how an aligned process environment harnesses the revenue, cost and service agenda of organizations simultaneously and far beyond previous generation approaches such as Six Sigma and Lean. Module 5 – Introducing the Practical Implementation Framework (supplemented by webinars) Build a change framework that can dovetail into an existing “best practice” framework Define how to select the priorities for wholesale change Stakeholder assessment and tips Sample implementation “Gant” Implementation Templates Module 6 – Bringing all techniques together to prepare for real world application Apply all the thinking and techniques and apply into a real world case study and create a new service environment in a matter of hours – matching or exceeding what the customer delivered in real life. Workshop Activities and Exercises In the Advanced BPM workshop, participants will develop and practice their ability to assess and evaluate their organization’s existing competence in achieving successful customer outcomes. They will then learn how develop and build a properly prioritized and pragmatic transition plan toward the creation of a truly customer centric enterprise environment as well as approaches for gaining the organizational consensus required for proper implementation. Case Studies will be taken from a multitude of industries which will be adjusted to the needs of the participants and agreed at workshop outset.Consulting BuyEnterprise Architecture Center of Excellence Ask the Architect Credits Online Learning LicensesBusiness Process Management Application Rationalization Webinar Licenses Online ConsultingEnterprise SOA Architecture Assessment Workshop Registration Onsite ConsultingResources Useful LinksArchitecture Gallery Architect Skill Quiz Why iCMG Site MapShort Videos E-Learning Architecture Awards 2013 CareeriCMG Blog Architecture Polls Architecture Survey 2013 Privacy Policy