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Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
Aspire 4736 g4736z series service guide
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Aspire 4736 g4736z series service guide

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  • 1. Aspire 4736G/4736Z Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw
  • 2. II Revision History Please refer to the table below for the updates made to this service guide. Date Chapter Updates
  • 3. III Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders.
  • 4. IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
  • 5. V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • 6. VI
  • 7. VII Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Your Acer Notebook tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Closed Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Easy-Launch Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Touchpad Basics (with fingerprint reader) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Lock Keys and embedded numeric keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Windows Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Special Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Using the System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Acer GridVista (dual-display compatible) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 System Utilities 29 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 DOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Remove HDD/BIOS Password Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Removing BIOS Passwords: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Miscellaneous Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Machine Disassembly and Replacement 49 Disassembly Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 External Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 External Modules Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Removing the SD dummy card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Removing the Lower Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Removing the WLAN Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Removing the DIMM Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Removing the Hard Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Removing the Optical Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
  • 8. VIII Table of Contents Removing the Hinge Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Removing the Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Removing the Speaker Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Removing the Upper Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Removing the Finger Print Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Removing the TouchPad Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Removing the Media Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Removing the USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 Removing the Modem Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Removing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Removing the RJ-11 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Removing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 LCD Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 LCD Module Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Removing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Removing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Removing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Removing the LCD Brackets and FPC Cable . . . . . . . . . . . . . . . . . . . . . . . . . .101 Removing the Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Removing the MIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 LCD Module Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Replacing the MIC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Replacing the Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Replacing the LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Replacing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Replacing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 Main Module Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 Replacing the Thermal Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 Replacing the RJ-11 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114 Replacing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116 Replacing the Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 Replacing the Modem Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 Replacing the USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 Replacing the Media Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Replacing the TouchPad Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Replacing the Finger Print Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Replacing the Upper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 Replacing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 Replacing the Speaker Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130 Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131 Replacing the Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Replacing the Hinge Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Replacing the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 Replacing the Hard Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136 Replacing the DIMM Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136 Replacing the WLAN Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 Replacing the Lower Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 Replacing the SD Card Dummy Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
  • 9. IX Table of Contents Troubleshooting 139 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Power On Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 No Display Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141 Random Loss of BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142 LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Built-In Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Touchpad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144 Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144 Internal Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146 HDD Not Operating Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147 ODD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148 USB Failure (Rightside) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151 Modem Function Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151 Wireless Function Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152 Bluetooth Function Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152 EasyTouch Button Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 Media Board Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 Fingerprint Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 Thermal Unit Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 External Mouse Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 Other Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156 POST Codes Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157 Sec: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157 Memory: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157 BDS & Specific action: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158 Each PEIM entry point used in 80_PORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159 Each Driver entry point used in 80_PORT . . . . . . . . . . . . . . . . . . . . . . . . . . . .159 Each SmmDriver entry point used in 80_PORT . . . . . . . . . . . . . . . . . . . . . . . .162 Jumper and Connector Locations 163 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164 Clearing Password Check and BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 BIOS Recovery by Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166 FRU (Field Replaceable Unit) List 167 Aspire 4736G/4736Z Series Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . .168 Main Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168 Aspire 4736G/4736Z Series FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169 Screw List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175 Model Definition and Configuration 176 Aspire 4736G/4736Z Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176 Test Compatible Components 177 Microsoft® Windows® Vista Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . .178 Online Support Information 183 Index 185
  • 10. X Table of Contents
  • 11. Chapter 1 1 System Specifications Features Below is a brief summary of the computer’s many features: NOTE: Items marked with * denote only selected models. Operating System • Genuine Windows® Vista™ Platform • Intel® Centrino® 2 processor technology, featuring: • Intel® Core™ 2 Duo processor • Mobile Intel® PM45/GM45 Express Chipset* • Intel® Wireless WiFi Link 5100/5300* • Intel® Wireless WiFi Link 5150/5350* System Memory • Dual-Channel SDRAM support • Up to 2 GB of DDRIII 800/1066 MHz memory, upgradeable to 4 GB using two SO-DIMM modules Display and graphics • 16:9 aspect ratio • 14" HD 1366 x 768 • Mobile Intel® GM45 Express Chipset • NVIDIA® GeForce® 10MGE1 Storage subsystem • 2.5" hard disk drive • Optical drive option: • Blu-ray Disc™ /DVD-Super Multi double-layer drive* • DVD-Super Multi double-layer drive* • 5-in-1 card reader Audio • Dolby®-optimized surround sound system with two built-in stereo speakers • True 5.1-channel surround sound output • High-definition audio support • S/PDIF (Sony/Philips Digital Interface) support for digital speakers • Acer PureZone technology with two built-in stereo microphones • MS-Sound compatible Chapter 1
  • 12. 2 Chapter 1 Communication • Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam* • Acer PureZone technology* • Optional Acer Xpress VoIP phone* • WLAN: • Intel® Wireless WiFi Link 5100/5300* • Wi-Fi®/WiMAX™: • Intel® Wireless WiFi Link 5150/5350* • WPAN: Bluetooth® 2.0+Enhanced Data Rate (EDR)* • LAN: Gigabit Ethernet; Wake-on-LAN ready • Modem: 56K ITU V.92; Wake-on-Ring ready Dimensions and Weight • 342 (W) x 239 (D) x 23/38.6 (H) mm (13.4 x 9.4 x 0.9/1.5 inches) • 2.3 (5.07lbs) with 6-cell battery Privacy control • Acer Bio-Protection fingerprint solution* • BIOS user, supervisor, HDD passwords • Kensington lock slot Power subsystem • ACPI 3.0 • 48.8 W 4400 mAh • 3-pin 65 W AC adapter* • 3-pin 90 W AC adapter* • ENERGY STAR® 4.0* Special keys and controls • 88-/89-/93-key keyboard • Touchpad pointing device I/O interface • 5-in-1 card reader (SD/MMC/MS/MS PRO/xD) • 3 USB 2.0 ports • Consumer infrared (CIR) port • HDMI™ port with HDCP support* • External display (VGA) port • Headphones/speaker/line-out jack with S/PDIF support* • Microphone-in jack
  • 13. Chapter 1 3 • Line-in jack • Ethernet (RJ-45) port • Modem (RJ-11) port • DC-in jack for AC adapter Environment • Temperature: • Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C • Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% NOTE: Items marked with * denote only selected models. The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased.
  • 14. 4 Chapter 1 System Block Diagram Power On/Off CKT. Touch Pad page 37 CRT Conn. LPC BUS page 38 uFCBGA-1329 H_A#(3..35) H_D#(0..63) page 23 MDC 1.5 Conn page 39 Int.KBD page 36 PCI-Express BANK 0, 1, 2, 3 USB conn x3 667/800/1066MHz ALC888S-VC DMI DC/DC Interface CKT. Intel Penryn Processor page 36 3.3V 48MHz FSB Clock Generator ICS9LPRS387 page 35 EC I/O Buffer Fan Control Power Circuit DC/DC uPGA-478 Package page 37 204pin DDRIII-SO-DIMM X2 page 44 Intel Cantiga BIOS page 4 1.5V DDR III 800/1066 page 4, 5, 6 page 36 HDA Codec page 16 Memory BUS(DDRIII) BGA-676 HD Audio page 40 page 7, 8, 9, 10, 11, 12, 13 Intel ICH9-M Thermal Sensor page 13, 14 page 25, 26, 27, 28 page 36 ENE KB926 Audio AMP LCD Conn. VGA Bluetooth Conn 3.3V 24.576MHz/48Mhz Phone Jack x3 page 22 Dual Channel page 39 page 44, 45, 46, 47, 48 , 49, 50, 51 USB/B Conn. page 24 HDMI Conn. EMC 1402 FUN Conn. page 37 CIR USB port 1 LVDS LVDSTMDS C-Link MINI Card x2 CMOS Camera WLAN, Robson2 PCI-Express page 17, 18, 19, 20, 21 page 33 USB port 0, 2, 5 USB (Socket P) E_KEY/B Conn. 16X S -ATA page 08 GMCH HDA Finger Print AES1610 RTC CKT. page 37 page 34 Card Reader JMB385 page 30 page 33 page 22 Media/B Conn. LS- 4494P page 18 VGA HDA LS- 4498P LS- 4493P LS- 4492P LS- 4495P New Card Socket page 34 LAN(GbE) ATHEROS AR8121 page 31 RJ45 page 32 port 2 page 34 ESATA Conn. CDROM Conn.page 29 port 1 port 0 page 29 SATA HDD Conn. POWER SW Page 42 USB/B Conn. LS- 4495P LS- 5042P LED/B Conn. LS- 5041P Media/B Conn. USB port 1 KAL90 KALH0
  • 15. Chapter 1 5 Your Acer Notebook tour After knowing your computer features, let us show you around your new computer. Front View No. Icon Item Description 1 Acer Crystal Eye webcam Web camera for video communication (only for certain models). 2 Microphone Internal microphone for sound recording. 3 Display screen Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models). 4 Power button Turns the computer on and off.
  • 16. 6 Chapter 1 Closed Front View 5 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components. 6 Keyboard For entering data into your computer. 7 Palmrest Comfortable support area for your hands when you use the computer. 8 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components. 9 Click buttons (left, center* and right) The left and right buttons function like the left and right mouse buttons. *The center button serves as Acer Bio- Protection fingerprint reader supporting Acer FingerNav 4-way control function (only for certain models). 10 Touchpad Touch-sensitive pointing device which functions like a computer mouse. 11 Touchpad Toggle Turns the internal touchpad on and off. 12 Volume Up/ Volume Down Increase system volume/decrease system volume. 13 AcerPowerSmart key Puts your computer into power-saving mode. Backup key Launches Acer Backup Management for three-step data backup. Wireless LAN communication button/indicator Enables/disables the wireless LAN function. Indicates the status of wireless LAN communication. Bluetooth communication button/indicator Enables/disables the Bluetooth function. Indicates the status of Bluetooth communication. (only for certain models) 14 Speakers Left and right speakers deliver stereo audio output. No. Icon Item Description 1 5-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick Pro (MS PRO), and xD-Picture Card. Note: Push to remove/install the card. Only one card can operate at any given time. No. Icon Item Description
  • 17. Chapter 1 7 Left View No. Icon Item Description 1 DC in jack Connects to an AC adapter 2 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. 3 External display (VGA) port Connects to a display device (e.g. external monitor, LCD projector). 4 USB 2.0 Connects to USB 2.0 devices. 5 HDMI HDMI port Supports high definition digital video connections. 6 USB 2.0 port Connect to USB 2.0 devices (e.g. USB mouse, USB camera). 7 Headphones/ speaker/line-out jack with S/PDIF support Connects to audio line-out devices (e.g., speakers, headphones). Microphone jack Accepts inputs from external microphones. Line-in jack Accepts audio line-in devices (e.g., audio CD player, stereo walkman, mp3 player).
  • 18. 8 Chapter 1 Right View Rear View No. Icon Item Description 1 USB 2.0 port Connect to USB 2.0 devices (e.g. USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off. Note: Insert a paper clip into the emergency eject hole to eject the optical drive tray when the computer is off. 6 Modem (RJ-11) port Connects to a phone line. 7 Kensington lock slot Connects to a Kensington-compatible computer security lock. No. Item Description 1 Ventilation slots Enable the computer to stay cool, even after prolonged use.
  • 19. Chapter 1 9 Bottom View No. Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery release latch Releases the battery for removal. 3 Hard disk bay Houses the computer's hard disk (secured with screws). 4 Memory compartment Houses the computer's main memory. 5 Battery lock Locks the battery in position. 6 Ventilation slots and cooling fan Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fan.
  • 20. 10 Chapter 1 Indicators The computer has several easy-to-read status indicators: The front panel indicators are visible even when the computer cover is closed. NOTE: 1. Charging: The battery light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Easy-Launch Buttons Located beside the keyboard are application buttons. These buttons are called easy-launch buttons. They are: WLAN, Internet, email, Bluetooth, Arcade and Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager. Icon Function Description Power Indicates the computer's power status. Battery Indicates the computer's battery status. HDD Indicates when the hard disk drive is active. Num Lock Lights up when Num Lock is activated. Caps Lock Lights up when Caps Lock is activated. Icon Function Description Wireless communication switch Enables/disables the wireless function. Web browser Internet browser (user-Programmable) Mail Email application (user-Programmable) Bluetooth communication switch Enables/disables the Bluetooth function. Empowering Technology Launch Acer Empowering Technology. (user-programmable)
  • 21. Chapter 1 11 Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader: • Move your finger across the touchpad (1) to move the cursor. • Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button. • Use Acer Bio-Protection fingerprint reader (3) supporting Acer FingerNav 4-way control function (only for certain models) or the 4-way scroll (3) button (only for certain models) to scroll up or down and move left or right a page. This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications. NOTE: When using the touchpad, keep it - and your fingers - dry and clean. The touchpad is sensitive to finger movement; hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness. Function Left Button (2) Right Button (4) Main touchpad (1) Execute Quickly click twice. Tap twice (at the same speed as double-clicking a mouse button). Select Click once. Tap once. Drag Click and hold, then use finger on the touchpad to drag the cursor. Tap twice (at the same speed as double-clicking a mouse button); rest your finger on the touchpad on the second tap and drag the cursor. Access context menu Click once.
  • 22. 12 Chapter 1 Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock <Fn> + <F11> When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry. A better solution would be to connect an external keypad. Scroll Lock <Fn> + <F12> When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively. Scroll Lock does not work with some applications. Desired access Num Lock on Num Lock off Number keys on embedded keypad Type numbers in a normal manner. Cursor-control keys on embedded keypad Hold <Shift> while using cursor- control keys. Hold <Fn> while using cursor- control keys. Main keyboard keys Hold <Fn> while typing letters on embedded keypad. Type the letters in a normal manner.
  • 23. Chapter 1 13 Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: < >: Open or close the Start menu < > + <D>: Display the desktop < > + <E>: Open Windows Explore < > + <F>: Search for a file or folder < > + <G>: Cycle through Sidebar gadgets < > + <L>: Lock your computer (if you are connected to a network domain), or switch users (if you're not connected to a network domain) < > + <M>: Minimizes all windows < > + <R>: Open the Run dialog box < > + <T>: Cycle through programs on the taskbar < > + <U>: Open Ease of Access Center < > + <X>: Open Windows Mobility Center < > + <BREAK>: Display the System Properties dialog box < > + <SHIFT+M>: Restore minimized windows to the desktop < > + <TAB>: Cycle through programs on the taskbar by using Windows Flip 3-D < > + <SPACEBAR>: Bring all gadgets to the front and select Windows Sidebar <CTRL> + < > + <F>: Search for computers (if you are on a network) <CTRL> + < > + <TAB>: Use the arrow keys to cycle through programs on the taskbar by using Windows Flip 3-D Note: Depending on your edition of Windows Vista, some shortcuts may not function as described. Application key This key has the same effect as clicking the right mouse button; it opens the application's context menu.
  • 24. 14 Chapter 1 Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hotkey Icon Function Description <Fn> + <F1> Hotkey help Displays help on hotkeys. <Fn> + <F2> Acer eSettings Management Launches Acer eSettings Management in Acer Empowering Technology. <Fn> + <F3> Acer ePower Management Launches Acer ePower Management in Acer Empowering Technology. <Fn> + <F4> Sleep Puts the computer in Sleep mode. <Fn> + <F5> Display toggle Switches display output between the display screen, external monitor (if connected) and both. <Fn> + <F6> Screen blank Turns the display screen backlight off to save power. Press any key to return. <Fn> + <F7> Touchpad toggle Turns the internal touchpad on and off. <Fn> + <F8> Speaker toggle Turns the speakers on and off. <Fn> + < > Brightness up Increases the screen brightness. <Fn> + < > Brightness down Decreases the screen brightness.
  • 25. Chapter 1 15 Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol 1. Open a text editor or word processor. 2. Hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard. NOTE: Note: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information. The US dollar sign 1. Open a text editor or word processor. 2. Hold <Shift> and then press the <4> key at the upper-center of the keyboard. NOTE: This function varies by the operating system version.
  • 26. 16 Chapter 1 Using the System Utilities Acer Bio-Protection (only for certain models) Acer Bio-Protection Fingerprint Solution is a multi-purpose fingerprint software package integrated with the Microsoft Windows operating system. Utilizing the uniqueness of one's fingerprint features, Acer Bio-Protection Fingerprint Solution has incorporated protection against unauthorized access to your computer with centralized password management with Password Bank, easy music player launching with Acer MusicLaunch, secure Internet favorites via Acer MyLaunch, and fast application/website launching and login with Acer FingerLaunch, while Acer ProfileLaunch can launch up to three applications/websites from a single finger swipe. Acer Bio-Protection Fingerprint Solution also allows you to navigate through web browsers and documents using Acer FingerNav. With Acer Bio-Protection Fingerprint Solution, you can now enjoy an extra layer of protection for your personal computer, as well as the convenience of accessing your daily tasks with a simple swipe of your finger! For more information refer to the Acer Bio-Protection help files. Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select Start, Control Panel, Display and click on Settings. Select the secondary monitor (2) icon in the display box and then click the check box Extend my windows desktop onto this monitor. Finally, click Apply to confirm the new settings and click OK to complete the process. Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below:
  • 27. Chapter 1 17 Double (vertical), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. AcerGridVista is simple to set up: 1. Run Acer GridVista and select your preferred screen configuration for each display from the task bar. 2. Drag and drop each window into the appropriate grid. 3. Enjoy the convenience of a well-organized desktop. NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value.
  • 28. 18 Chapter 1 Hardware Specifications and Configurations Processor Processor Specifications System Board Major Chips CPU Fan True Value Table • Throttling 50%: On =100°C; Off=90°C • OS Shut down: 105°C • H/W Shut down: 96°C BIOS ROM Item Specification CPU Type Intel Core 2 Duo T6400 PGA 2.0G 3M 800 35W r-0 (see Processor Specification below for more information) Core Logic Intel Cantiga GM—800/1066MHz FSB supported Intel Cantiga PM—800/1066MHz FSB supported ICH9-M CPU Package Micro uPGA-478 Package CPU Core Voltage Refer to table below Processor # CPU Speed Cores Bus Speed Mfg Tech Cache Size Package Core Voltage Acer P/N T1600 1.66 GHz 2 667 1 MB uPGA KC.16001.CMT T6400 2.0 GHz 2 800 3 MB uPGA KC.64001.DTP T6600 2.2 GHz 2 800 2 MB uPGA KC.66001.DTP P7450 2.13 GHz 2 1066 3 MB uPGA KC.74501.DPP T4200 2.4 GHz 2 800 2 MB uPGA KC.42001.DTP Item Specifications Core logic Intel Cantiga PM45 / GM45 (667/800/1066MHz FSB supported) ICH9-M VGA • NB10MGE1-512MB-DDR3 • Integrated VGA solution for CANTIGA GM / On board VGA card for CANTIGA PM LAN ATHEROS AR8121 for Giga LAN Media Card Reader JMICRON JMB385 Audio Codec REALTEK ALC888S-VC for High Definition Audio Codec with Dolby Digital Live CPU Temperature (°C) Fan Speed (rpm) SPL Spec (dBA)Core1 Core 2 50 50 - - 66 66 3200 31 74 74 3500 34 85 85 3900 37 100 100 4300 40 Item Specification BIOS Vendor Insyde H20
  • 29. Chapter 1 19 BIOS Version V0.09 BIOS ROM Type Flash ROM BIOS ROM Size 1 MB Supported Protocols • Support ISIPP • Support Acer UI • Support multi-boot • Suspend to RAM (S3)/Disk (S4) • Various hot-keys for system control • Support SMBUS 2.0, PCI2.3 • ACPI 2.0 compliance with Intel Speed Step Support C1, C2, C3, C4 and S3, S4 for mobile CPU • DMI utility for BIOS serial number configurable/asset tag • Support PXE • Support Y2K solution • Support Win Flash Wake on LAN from S3 • Wake on LAN form S4 in AC mode • System information BIOS Password control Supervisor, User, and HDD Item Specification
  • 30. 20 Chapter 1 System Memory Memory Combinations NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed. Item Specifications Memory Controller Onboard Memory Size 0MB (No on-board Memory) DIMM socket number 2 sockets Supports Memory size per socket 2 GB Support maximum memory size 8 GB for 64bit OS (with two 2GB SO-DIMM) Support DIMM type DDR III Synchronous DRAM Support DIMM Speed 800/1066 MHz Support DIMM voltage 1.5V Support DIMM package 204-pin DDR III-800/1066 SO-DIMM Cache 6MB L2 on CPU VGA Memory 512 MB with optional adjustable 128MB UMA VGA memory share from North Bridge Memory module combinations You can install memory modules in any combination as long as they match the above specifications Slot 1 Slot 2 Total Memory 0MB 512MB 512MB 0MB 1024MB 1024MB 0MB 2048MB 2048MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 512MB 2048MB 2560MB 1024MB 0MB 1024MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB 1024MB 2048MB 3072MB 2048MB 0MB 2048MB 2048MB 512MB 2560MB 2048MB 1024MB 3072MB 2048MB 2048MB 4096MB 4096MB 4096MB 8192MB
  • 31. Chapter 1 21 Hard Disk Drive Interface Item Specifications Vendor & Model Name Seagate ST9250827AS Seagate ST9320320AS ST9160310AS Seagate ST9500325AS Toshiba MK3252GSX MK2552GSX MK1652GSX WD WD5000BEVT WD3200BEVT WD2500BEVT WD1600BEVT Capacity (MB) 250 320, 160 500 320, 250, 160 500, 320, 250, 160 Bytes per sector 512 512 512 512 512 Data heads 4 4, 2 4 4, 4, 2 4, 3, 2, 2 Drive Format Disks 2 2 or 1, 1 2 2, 2, 1 2, 2, 1, 1 Spindlespeed (RPM) 5400 5400 5400 5400 5400 Performance Specifications Buffer size 8 MB 8 MB 8 MB 8 MB 8 MB Interface SATA SATA SATA SATA SATA Internal transfer rate (Mbits/sec, max) 778 352 1,175 400 ~ 794 typical 106 Mbits/s maximum I/O data transfer rate (Mbytes/sec max) 300 150 300 300 300 maximum DC Power Requirements Voltage 5V ±5% 5V ±5% 5V ±5% 5V ±5% 5V ±5%
  • 32. 22 Chapter 1 Super-Multi Combo Module Item Specification Vendor & model name Philips DS-8A2S, Toshiba Digi/TS-L633A Performance Specification With CD Diskette With DVD Diskette Transfer rate (MB/sec) Sustained: Max 3.5 Mbytes/sec Sustained: Max 10 Mbytes/sec Buffer Memory 2MB Interface SATA Applicable disc format Applicable media types: Writing: Confirms to DVD+R Version 1.2 and DVD+RW Version 1.3 / DVD+R DL Version 1.0 /DVD-R Version 2.0 / DVD-RW Version 1.2 / DVD-R DL Version 3.0. Reading: DVD single/dual layer (PTP, OTP), DVD-R single/dual layer DVD+R single/double layer DVD-RW DVD+RW CD-DA CD-ROM CD-ROM/XA Photo-CD, Multi-session, Video CD CD-I FMV, CD Extra, CD Plus, CD-R, and CD-RW Loading mechanism Drawer (Solenoid Open) Tact SW (Open) Emergency Release (draw open hole) Power Requirement Input Voltage DC 5 V +/- 5%
  • 33. Chapter 1 23 Super-Multi Combo Module (continued) Item Specification Vendor & model name HLDS GT10N Sony AD7580S Performance Specification With CD Diskette With DVD Diskette With CD Diskette With DVD Diskette Transfer rate (MB/sec) Sustained: 3,600 KB/s (24x) max. Sustained: 11.08 Mbytes/s (8x) max. Sustained: 1,571 (typical) Sustained: 10,993 (typical) Buffer Memory 2 MB Interface SATA Applicable disc formats • DVD-ROM: • 4.7GB (Single Layer) • 8.5GB (Dual Layer) • DVD-R: • 3.95GB (Ver. 1.0: read only) • 4.7GB (Ver. 2.0 for Authoring: read only) • 4.7GB (Ver. 2.1 for General: read & write) • (DL) 8.5GB (Ver. 3.0) • DVD-RW: • 4.7GB (Ver. 1.2/ Rev 1.0, 2.0, 3.0) • DVD-RAM: 1.46GB/side, 4.7GB/side (Ver. 2.2) • DVD+R: 4.7GB (Ver. 1.3) • (DL) 8.5GB (Ver. 1.1) • DVD+RW: • 4.7GB (Vol.1 Ver.1.3) • CD-ROM Mode-1 data disc • CD-ROM Mode-2 data disc • CD-ROM XA, CD-I, Photo-CD Multi- Session, Video CD • CD-Audio Disc • Mixed mode CD-ROM disc (data and audio) • CD-Extra • CD-Text • CD-R (Conforming to “Orange Book Part 2”: read & write) • CD-RW (Conforming to “Orange Book Part 3”: read & write) DVD Read: DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-Video, DVD-Audio, SACD (Hybrid), UDF DVD, DVD-R, DVD-R DL, DVD-R 3.95 GB, DVD-R Authoring, DVD-R Multi-Border, DVD-RW, DVD+R, DVD+R DL, DVD+R Multi- Session, DVD+RW, DVD-RAM V1.0, DVDRAM V2.0 & 2.1 &2.2. CD Read: CD-DA, CD-ROM Mode-1, CD-ROM/XA Mode-2 Form-1 and Mode-2 Form-2, CD-i, CD-i Bridge, Video-CD (MPEG-1), Karaoke CD, Photo- CD, Enhanced CD, CD Plus, CD Extra, itrax CD, CD-Text, UDF CD, CD-R, and CD-RW DVD Write: DVD Data & Video CD Read: CD-DA, CD-ROM Mode-1, CD-ROM/XA Mode-2 Form-1 and Mode-2 Form-2, CD-i, Video- CD, CD-Text Loading mechanism Drawer (Solenoid Open) Tact SW (Open) Emergency Release (draw open hole) Power Requirement Input Voltage DC 5 V +/- 5%
  • 34. 24 Chapter 1 Blueray Combo Drive Item Specification Manufacturer and Model Sony NEC Optiarc BC-5500S-AR Type Drawer loading Interface SATA Data Transfer Modes • PIO mode • DMA • Ultra DMA33 Buffer Memory Size 4.5 MB Maximum Write Speed 11 Mbytes/sec Maximum Read Speed 9 Mbytes/sec Formats Supported Read • BD-Video (12cm, Single and Dual Layer), BD-ROM (12cm, Single and Dual Layer) • DVD-Video (8cm/12cm, Single and Dual Layer), DVD-ROM (8cm/ 12cm, Single and Dual Layer), Multi-Boarder, Multi-Session CD Write • CD-R Media (48x/40x/32x/24x/16x/8x) Mitsubishi (Verbatim), Taiyo- Yuden, Mitsui, Ricoh, Fuji film, Sony, Hitachi Maxell, Memorex, RITEK, CMC, P.V.C, JVC, SKC, ACER, Prime Disc, TDK • CD-RW Media (10x/4x) Ricoh, Mitsubishi (Verbatim), ACER, OPTROM, Memorex, P.V.C, RITEK, CMC, LEADDATA, GigaStorage, Prodisc, Fornex, Samsung, Philips DVD Write • DVD+R Media (16x/8x/4x/2.4x) Taiyo-Yuden, Mitsubishi (Verbatim), Ricoh, TDK • DVD+R Double Layer Media (8x/2.4x) Mitsubishi (Verbatim) • DVD+RW Media (8x/4x/2.4x) Mitsubishi (Verbatim), Ricoh, TDK • DVD-R Media (16x/8x/4x/2x) Mitsubishi (Verbatim), TDK, Taiyo- Yuden, PVC, Fuji Film, Ritek • DVD-R DL Media (8x/4x) Mitsubishi (Verbatim) • DVD-RW Media (6x/4x/2x/1x) JVC, PVC, Mitsubishi (Verbatim), TDK • DVD-RAM Ver2.2 Media (5x/3x/2x) Panasonic, Hitachi Maxell Power Supply +5V (DC) Voltage Allowance +5V (DC) ±5%
  • 35. Chapter 1 25 LCD 14” Item Specification Vendor/model name • Samsung LTN140AT01-G01 • AUO B140XW01 • LG LP140WH1 • CMO N140B6 - L02 Screen Diagonal (mm) 355.6 (14.0”) Display Area (mm) 309.399(H) X 173.952(V) Display resolution (pixels) 1366 x 768 Pixel Pitch 0.2265(H) x 0.2265(V) Display Mode Normally white Typical White Luminance (cd/m2 ) (also called Brightness) 220 (typ.) Contrast Ratio (typical) 500 Response Time (Optical Rise Time/Fall Time) msec 8 (typ.) Input Voltage 3.3V ±0.3V Typical Power Consumption (watt) 5W (max.) Weight 375g (max.) Physical Size (mm) 324.0(H) x 192.5(V) x 5.2(D) Electrical Interface LVDS Support Color 262,144 Viewing Angle (degree) Min. Typ. Horizontal CR => 10 40 45 40 45 Vertical 10 15 25 30 Temperature Range (°C) Operating Storage (shipping) 0 to 50°C -20 to 60°C
  • 36. 26 Chapter 1 VGA Graphic Controller Keyboard Media Card Reader Audio Interface LAN CIR Bluetooth Item Specification Type NB10MGE1-512MB-DDR3 Features • Power Package Item Specification Keyboard Controller ENE KB926 Total number of keypads 88-/89-/93-key Windows logo key Yes Internal & external keyboard work simultaneously Yes Item Specification Type JMICRON JMB385 Features 6-in-1 Card Reader Item Specification Audio Controller REALTEK ALC888S-VC Audio onboard or option Onboard Mono or Stereo Stereo Internal Microphone AC-coupled input,100mVP-P maximum Internal speaker/ Quantity 2 * 4 Ohm 2W Main Speakers Item Specification Type ATHEROS AR8121 for GIGA LAN Features 10/100/1000 MHz Item Specification Type Features • Power Package Item Specification Type Features • Power
  • 37. Chapter 1 27 Finger Print Reader WLAN Battery Item Specification Type AES1610 Power Package Item Specification Chipset • Protocol Interface Antenna Item Specifications (3S2P) Vendor & model name • SONY AS-2007A • Panasonic AS-2007A • Simplo AS-2007A • Sanyo AS-2007A Battery Type Li-ion Pack capacity 4400 mAh Number of battery cell 6 Package configuration 3S2P
  • 38. 28 Chapter 1
  • 39. Chapter 2 29 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press F2 during POST (when Press <F2> to enter Setup message is prompted on the bottom of screen). Press F2 to enter setup. The default parameter of F12 Boot Menu is set to “disabled”. If you want to change boot device without entering BIOS Setup Utility, please set the parameter to “enabled”. Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without entering BIOS SETUP Utility. Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Power, Boot, and Exit. Follow these instructions: • To choose a menu, use the left and right arrow keys. • To choose an item, use the up and down arrow keys. • To change the value of a parameter, press F5 or F6. • A plus sign (+) indicates the item has sub-items. Press Enter to expand this item. • Press Esc while you are in any of the menu options to go to the Exit menu. • In any menu, you can load default settings by pressing F9. You can also press F10 to save any changes made and exit the BIOS Setup Utility. NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this carefully when making changes to parameter values. Please note that system information is subject to different models. Chapter 2
  • 40. 30 Chapter 2 Information The Information screen displays a summary of your computer hardware information. NOTE: The system information is subject to different models. Parameter Description CPU Type This field shows the CPU type and speed of the system. CPU Speed This field shows the speed of the CPU. HDD Model Name This field shows the model name of HDD installed on primary IDE master. HDD Serial Number This field displays the serial number of HDD installed on primary IDE master. ATAPI Model Name This field displays the model name of the installed ODD drive. System BIOS Version Displays system BIOS version. VGA BIOS Version This field displays the VGA firmware version of the system. Serial Number This field displays the serial number of this unit. Asset Tag Number This field displays the asset tag number of the system. Product Name This field shows product name of the system. Manufacturer Name This field displays the manufacturer of this system. UUID Number Universally Unique Identifier (UUID) is an identifier standard used in software construction, standardized by the Open Software Foundation (OSF) as part of the Distributed Computing Environment (DCE).
  • 41. Chapter 2 31 Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. NOTE: The screen above is for your reference only. Actual values may differ. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24- hour format. Format: HH:MM:SS (hour:minute:second) System Date Sets the system date. Format MM/DD/YYYY (month/day/year) Total Memory This field reports the memory size of the system. Memory size is fixed to 3017 MB. N/A Video Memory This field reports the video Memory size. N/A Quick Boot Enables the boot sequence to skip some processes to boot up more quickly. Option: Enabled or Disabled Network Boot Enables, disables the system boot from LAN (remote server). Option: Enabled or Disabled F12 Boot Menu Enables or disables the Press <F12> to display boot menu message during startup. Option: Enabled or Enabled D2D Recovery Enables, disables D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults. Option: Enabled or Disabled SATA Mode Control the mode in which the SATA controller should operate. Option: AHCI or IDE
  • 42. 32 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password. If you forget your password, you may have to return your notebook computer to your dealer to reset it. Parameter Description Option Supervisor Password Is Shows the setting of the Supervisor password Clear or Set User Password Is Shows the setting of the user password. Clear or Set HDD Password Is Shows the setting of the hard disk password. Clear, Set, or Frozen Set Supervisor Password Press Enter to set the supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized access. The user can not either enter the Setup menu nor change the value of parameters. N/A Set User Password Press Enter to set the user password. When user password is set, this password protects the BIOS Setup Utility from unauthorized access. The user can enter Setup menu only and does not have right to change the value of parameters. N/A Set Hdd Password Press Enter to set the Hdd password. When Hdd password is set, this password protects the Hdd from unauthorized access. N/A Power on password Defines whether a password is required or not while the system powers on. Disabled or Enabled
  • 43. Chapter 2 33 Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: 2. Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New Password” field. IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen. 3. Press Enter. After setting the password, the computer sets the User Password parameter to “Set”. 4. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press F10 to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press Enter. 3. Press Enter twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”. 4. When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility.
  • 44. 34 Chapter 2 Changing a Password 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. 2. Type the current password in the Enter Current Password field and press Enter. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press Enter. After setting the password, the computer sets the User Password parameter to “Set”. 5. If desired, you can enable the Password on boot parameter. 6. When you are done, press F10 to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. The password setting is complete after the user presses Enter. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen displays the following message.
  • 45. Chapter 2 35 Power The Power screen allows the user to configure CPU and power management options. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Submenu Items Advanced CPU Control Enter the Advanced CPU Control menu. • P-States (IST) • Boot performance mode • Thermal Mode • CMP Support • Use XD capability • VT Support • SMRR Support • C-States • Enhanced C-States • C-State Pop Up Mode • C-State Pop Down Mode • C4 Exit Timing Mode • DeepC4 • Hard C4E • Enable C6 • EMTTM • Bi-directional PROCHOT# • Dynamic FSB Switching • Turbo Mode • ACPI 3.0 T-States • DTS • DTS Calibration • Thermal Trip Points Setting (Fan On Temp., Throttle On Temp.)
  • 46. 36 Chapter 2 Platform Power Management Enter the Platform Power Management menu. • PCI Clock Run Break Event Enter the Break Event menu. • Storage Break Event • PCIE Break Event • PCI Break Event • EHCI Break Event • UHCI Break Event • HDA Break Event ACPI S3 Enable or Disable ACPI S1/S3 Sleep State. N/A Wake on PME Enable or Disable wake up when the system power is off and a PCI Power Management Enable wake up event occurs. N/A Wake on Modem Ring Enable or Disable wake up when the system power is off and a modem attached to the serial port is ringing. N/A Quickly S4 Resume Disable or Enable optional quick boot from S4 Resume. N/A Auto wake on S5 Disable or Enable auto wake up by date and time or at a fixed time everyday. N/A Parameter Description Submenu Items
  • 47. Chapter 2 37 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay.
  • 48. 38 Chapter 2 Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS. Load Setup Default Load default values for all SETUP item. Discard Changes Load previous values from CMOS for all SETUP items. Save Changes Save Setup Data to CMOS.
  • 49. Chapter 2 39 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash. NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not completely loaded. Fellow the steps below to run the Phlash. 1. Prepare a bootable diskette. 2. Copy the flash utilities to the bootable diskette. 3. Then boot the system from the bootable diskette. The flash utility has auto-execution function.
  • 50. 40 Chapter 2 DOS Flash Utility Perform the following steps to use the DOS Flash Utility: 1. Press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1. 3. Execute the FLASH.BAT batch file to update BIOS. The flash process begins as shown. 4. In flash BIOS, the message Please do not remove AC Power Source displays. NOTE: If the AC power is not connected, the following message displays.
  • 51. Chapter 2 41 Plug in the AC power to continue. 5. Flash is complete when the message Flash programming complete displays.
  • 52. 42 Chapter 2 WinFlash Utility Perform the following steps to use the WinFlash Utility: 1. Double click the WinFlash executable. 2. Click OK to begin the update. A progress screen displays. 3. When the process is complete, close all programs and applications and reboot the system.
  • 53. Chapter 2 43 Remove HDD/BIOS Password Utilities This section provide you with removing HDD/BIOS method: Remove HDD Password: When the user keys in the wrong password three times, the system reports the following error code to user. To unlock the HDD password, perform the following steps: 1. Press Enter to display the Select Item screen. 2. Select Enter Unlock Password and press Enter. An Unlock Password displays. 3. Make a note of the key, 76943488 in the example. 4. Boot up the system to a removable bootable drive containing DOS and the UnlockHD.EXE program and open a DOS prompt. For instructions on changing boot priority see “Boot” on page 37. 5. Enter the UnlockHD.EXE command and input the key to create an unlock code. Make a note of the result, for example 46548274. 6. Reboot and enter the BIOS by pressing F2 when prompted. 7. Go to the Security menu and select Set Hdd Password. 8. Enter the unlock code generated by UnlockHD.EXE as the current password, 46548274 in the example, and complete the New Password and Confirm fields to create a new HDD password. 9. Save and exit the BIOS to complete the process.
  • 54. 44 Chapter 2 Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run BIOS_PW.EXE as follows: 1. Key in bios_pw 14452 0 2. Select one string from the list. 3. Reboot the system and key in the selected string (qjjg9vy, 07yqmjd etc.) for the BIOS user password.
  • 55. Chapter 2 45 Cleaning BIOS Passwords To clear the password, perform the following steps: 1. From a DOS prompt, Execute clnpwd.exe 2. Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.
  • 56. 46 Chapter 2 Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changes without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: 1. Enter into DOS. 2. Execute BS.exe to display the usage screen. 3. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy. Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to eeprom to be used in the DMI pool for hardware management. When the BIOS displays Verifying DMI pool data it is checking the table correlates with the hardware before sending to the operating system (Windows, etc.). To update the DMI Pool, perform the following steps: 1. Enter into DOS. 2. Execute dmitools.exe. The following messages show dmitools usage: • dmitools /r ==> Read dmi string from memory • dmitools /wm xxxx ==> Write manufacturer name to EEPROM (max. 16 characters) • dmitools /wp xxxx ==> Write product name to EEPROM (max. 16 characters) • dmitools /ws xxxx ==> Write serial number to EEPROM (max. 22 characters) • dmitools /wu xxxx ==> Write uuid to EEPROM (Ignore String) • dmitools /wa xxxx ==> Write asset tag to EEPROM (max. 32 characters) NOTE: The following write examples (2 to 5) require a system reboot to take effect Example 1: Read DMI Information from Memory Input: dmitools /r Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): eMachines xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag
  • 57. Chapter 2 47 Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Serial Number to EEPROM Input: dmitools /ws 01234567890123456789 Example 4: Write UUID to EEPROM Input: dmitools /wu Example 5: Write Asset Tag to EEPROM Input: dmitools /wa Acer Asstag
  • 58. 48 Chapter 2
  • 59. Chapter 3 49 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat screwdriver • Philips screwdriver • Plastic flat screwdriver • Plastic tweezers NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch when putting back the components. Chapter 3
  • 60. 50 Chapter 3 General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. 4. Remove the battery pack. Disassembly Process The disassembly process is divided into the following stages: • External module disassembly • Main unit disassembly • LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Main Screw List Description Quantity Acer P/N M2.0D 3.0L K4.6D 0.8T ZK 17 86.AD302.001 M2.5D 3.0L K5.5D 0.8T ZK 15 86.AD302.002 M2.5D 5L K 5.5D ZK NL 21 86.AD302.003 M2.5D 10.0L K 5.5D 0.8T ZK 12 86.AD302.004 M3.0D 3.0L K 4.9D NI+ 4 86.AD302.005 M2.5D 3.2L K 6D NI+ 4 86.AD302.006
  • 61. Chapter 3 51 External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Screw List Step Screw Quantity Part No. WLAN Module M2*3 2 86.AD302.001 HDD Carrier M3*3 4 86.AD302.005 ODD Module M2.5*5 1 86.AD302.003 ODD Bracket M2*3 2 86.AD302.001 Remove Lower Covers Remove NewCard Dummy Disconnect power and signal cables from system Remove Battery Turn off system and peripherals power Remove DIMMs Remove SD Dummy Remove HDD Remove ODD Remove WLAN
  • 62. 52 Chapter 3 Removing the Battery Pack 1. Turn computer over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2). 1 2
  • 63. Chapter 3 53 Removing the SD dummy card 1. Push the SD dummy card all the way in to eject it. 2. Pull it out from the slot.
  • 64. 54 Chapter 3 Removing the Lower Covers 1. See “Removing the Battery Pack” on page 52. 2. See “Removing the SD dummy card” on page 53. 3. Loosen the five captive screws in the covers as shown. 4. Carefully open the DIMM Cover. 5. Remove the WLAN Cover as shown. WLAN Cover HDD Cover DIMM Cover
  • 65. Chapter 3 55 6. Carefully open the HDD Cover.
  • 66. 56 Chapter 3 Removing the WLAN Module 1. See “Removing the Lower Covers” on page 54. 2. Disconnect the two antenna cables. 3. Remove the two securing screws. 4. Remove the WLAN module as shown. Step Size Quantity Screw Type WLAN Module M2*3 2
  • 67. Chapter 3 57 Removing the DIMM Modules 1. See “Removing the Lower Covers” on page 54. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat steps for the second DIMM module.
  • 68. 58 Chapter 3 Removing the Hard Disk Drive Module 1. See “Removing the Lower Covers” on page 54. 2. Hold the Pull Tab and slide the HDD away from the connector. 3. Pull the HDD up as shown to remove. NOTE: To prevent damage to HDD, avoid pressing down on it or placing heavy objects on top of it.
  • 69. Chapter 3 59 4. Remove the four screws (two each side) securing the HDD to the carrier. 5. Lift the HDD carrier to remove. Step Size Quantity Screw Type HDD Carrier M3*3 4
  • 70. 60 Chapter 3 Removing the Optical Disk Drive Module 1. See “Removing the Lower Covers” on page 54. 2. Remove the screw securing the ODD module. 3. Insert a screw driver as shown and push the ODD Module out of the bay. Step Size Quantity Screw Type ODD Module M2.5*5 1
  • 71. Chapter 3 61 4. Remove the two screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. 5. Insert a pin in the eject hole of the ODD to eject the ODD tray. 6. Press down on the locking catch to release the ODD cover and remove. Step Size Quantity Screw Type ODD Bracket M2*3 2
  • 72. 62 Chapter 3 Main Unit Disassembly Process Main Unit Disassembly Flowchart Screw List Step Screw Quantity Part No. Hinge Covers M2*3 2 86.AD302.001 Switch Cover M2.5*3 4 86.AD302.002 M2.5*10 2 86.AD302.004 Speaker Module M2.5*3 2 86.AD302.002 LCD Module M2.5*5 6 86.AD302.003 Upper Cover M2.5*10 10 86.AD302.004 M2.5*5 6 86.AD302.003 M2.5*3 1 86.AD302.002 Remove External Modules before proceeding Remove Thermal Module Remove Mainboard Remove Fingerprint Reader Remove Switch Cover Remove Keyboard Remove CPU Remove LCD Module Remove Bluetooth Module Remove Function Board Remove USB Board Remove Modem Module Lower Cover Upper Cover Remove Speaker Module Remove Upper Cover Remove TouchPad Bracket Remove eKey Board Remove Media Board Remove RJ-11 Port Remove Hinge Covers
  • 73. Chapter 3 63 Finger Print Reader M2*3 1 86.AD302.001 TouchPad Bracket M2*3 2 86.AD302.001 USB Board M2.5*3 1 86.AD302.002 Modem Module M2*3 2 86.AD302.001 BT Module M2.5*3 1 86.AD302.002 Mainboard M2.5*3 1 86.AD302.002 Thermal Module M2.5*5*3.2 4 86.AD302.006 Media Board 3 Step Screw Quantity Part No.
  • 74. 64 Chapter 3 Removing the Hinge Covers 1. See “Removing the Battery Pack” on page 52. 2. Remove the two screw caps and screws from the Hinge Covers. 3. Slide the covers off the hinges in the direction of the arrows. IMPORTANT:The left and right Hinge Covers are shaped differently and marked L and R on the inside. Ensure that the correct cover is used during reassembly. Step Size Quantity Screw Type Hinge Covers M2*3 2
  • 75. Chapter 3 65 Removing the Switch Cover CAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that only fingers are used to remove the Switch Cover. 1. See “Removing the Battery Pack” on page 52. 2. See “Removing the Hinge Covers” on page 64. 3. Locate and remove the ten securing screws on the bottom of the computer. 4. Turn the computer over and open the LCD module to expose the Switch Cover. IMPORTANT:The LCD module does not fully extend. Damage will occur if you attempt to extend the LCD module beyond the manufacturer’s design. 5. Push the Switch Cover downward (1) and lift the leftside of the cover upward (2) to release the securing pins. Step Size Quantity Screw Type Switch Cover (red callout) M2.5*3 4 Switch Cover (green callout) M2.5*10 2 1 2
  • 76. 66 Chapter 3 6. Using both hands, lift both sides of the rear edge of the Switch Cover upward as shown. 7. Lift the left side of the Switch Cover first and gently rotate it while lifting the right side clear of the casing. 8. Lift the Switch Cover clear of the chassis.
  • 77. Chapter 3 67 Removing the Keyboard 1. See “Removing the Switch Cover” on page 65. 2. Lift the keyboard from both sides to clear the securing tabs on both sides of the Keyboard. 3. Push the Keyboard toward the LCD screen to expose the Keyboard FFC cable. 4. Unlock the connector and pull the FFC to remove it from the Mainboard. 5. Remove the keyboard from the chassis.
  • 78. 68 Chapter 3 Removing the Speaker Module 1. See “Removing the Keyboard” on page 67. 2. Remove the two securing screws from the Speaker Module. 3. Remove the adhesive tape securing the LCD cables to the Speaker Module. 4. Disconnect the speaker cable as shown. Step Size Quantity Screw Type Speaker Module M2.5*3 2
  • 79. Chapter 3 69 5. Rotate the Speaker Module upward, rear edge first to clear the LCD cables, and remove it from the chassis.
  • 80. 70 Chapter 3 Removing the LCD Module 1. See “Removing the WLAN Module” on page 56. 2. See “Removing the Keyboard” on page 67. 3. Turn the computer over. Remove the two securing screws as shown. 4. Lift the securing tape to expose the Antenna cable as shown. 5. Push the Antenna cables through the casing as shown. Step Size Quantity Screw Type LCD Module M2.5*5 2
  • 81. Chapter 3 71 6. Completely remove the Antenna cable from the cable channel. 7. Turn the computer over. Remove the two adhesive strips from the Antenna cable. 8. Rest the computer on the LCD Module and push the Antenna cable through the chassis as shown.
  • 82. 72 Chapter 3 9. Completely remove the Antenna from the cable channel. 10. Disconnect the LCD cables from the Mainboard as shown.
  • 83. Chapter 3 73 11. Remove the two securing screws from the left LCD hinge. 12. Peel back the adhesive strip from the LCD Hinge as shown. Step Size Quantity Screw Type LCD Module M2.5*5 2
  • 84. 74 Chapter 3 13. Remove the two securing screws from the right LCD hinge. 14. Carefully remove the LCD Module from the chassis. Step Size Quantity Screw Type LCD Module M2.5*5 2
  • 85. Chapter 3 75 Removing the Upper Base 1. See “Removing the LCD Module” on page 70. 2. Turn the computer over. Remove the ten screws on the bottom panel. 3. Turn the computer over. Remove the two securing screws on the top panel. Step Size Quantity Screw Type Upper Cover (red call out) M2.5*10 10 Upper Cover (green callout) M2.5*5 5 Step Size Quantity Screw Type Upper Cover (red callout) M2.5*5 1 Upper Cover (green callout) M2.5*3 1
  • 86. 76 Chapter 3 4. Turn the computer over and disconnect the three FFC cables from the mainboard. Unlock the connector and disconnect A as shown. Unlock the connector and disconnect B as shown. Unlock the connector and disconnect C as shown. A C B
  • 87. Chapter 3 77 WARNING:Care must be taken when removing v from the Lower Base to prevent damage or stress to the surface. 5. Ease the lower casing outward to clear the securing clips and pry apart the left side as shown, and lift the rear edge of the Upper Base upward. 6. Ease the lower casing outward to clear the securing clips and pry apart the right side as shown. Lift the rear edge of the Upper Base upward. 7. Completely remove the Upper Base from the Lower Base.
  • 88. 78 Chapter 3 Removing the Finger Print Reader NOTE: Only the Discrete SKU supports Finger Print Reader technology. 1. See “Removing the Upper Base” on page 75. 2. Remove the single securing screw on the bracket. 3. Lift the bracket clear of the casing. Step Size Quantity Screw Type Finger Print Reader M2*3 1
  • 89. Chapter 3 79 4. Lift the FFC, as shown, to disengage the adhesive and remove the Finger Print Reader Board from the casing.
  • 90. 80 Chapter 3 Removing the TouchPad Bracket 1. See “Removing the Upper Base” on page 75. 2. Lift the FFC, as shown, to disengage the adhesive. 3. Open the FFC locking latch as shown and remove the FFC. 4. Remove the two screws from the TouchPad Bracket and remove it from the casing. Step Size Quantity Screw Type TouchPad Bracket M2*3 2
  • 91. Chapter 3 81 5. Remove the TouchPad Bracket from the Upper Base.
  • 92. 82 Chapter 3 Removing the Media Board WARNING:Care must be taken when removing the Media Board Cover from the Upper Base to prevent damage or stress to the surface. 1. See “Removing the Upper Base” on page 75. 2. Detach the media board FFC from the upper case. 3. Remove the three securing screws as shown. 4. Lift the media board clear of the upper case.
  • 93. Chapter 3 83 Step Size Quantity Screw Type Media Board M2.5*3 3
  • 94. 84 Chapter 3 Removing the USB Board 1. See “Removing the Upper Base” on page 75. 2. Remove the single securing screw from the USB board. 3. Open the FFC locking latch and remove the FFC from the Mainboard. 4. Lift the FFC to detach the adhesive from the casing. Step Size Quantity Screw Type USB Board M2.5*3 1
  • 95. Chapter 3 85 5. Lift the USB Board clear of the casing.
  • 96. 86 Chapter 3 Removing the Modem Module 1. Remove the Upper Base. See “Removing the Upper Base” on page 75. 2. Remove the adhesive tape securing the cable to the Modem and remove the two securing screws. 3. Lift the Modem Module clear of the Mainboard as shown. 4. Turn the module over and disconnect the Modem cable. Remove the module from the casing. Step Size Quantity Screw Type Modem Module M2*3 2
  • 97. Chapter 3 87 Removing the Bluetooth Module 1. See “Removing the Upper Base” on page 75. 2. Grasp the cable as shown and pull to disconnect from the Bluetooth module. 3. Disconnect the cable from the Mainboard and remove the adhesive tape to free the cable. 4. Remove the single securing screw and remove the module from the chassis. Step Size Quantity Screw Type Bluetooth Module M2.5*3 1
  • 98. 88 Chapter 3 Removing the Mainboard 1. See “Removing the Upper Base” on page 75. 2. See “Removing the USB Board” on page 84. 3. See “Removing the Modem Module” on page 86. 4. See “Removing the Bluetooth Module” on page 87. 5. Grasp the RJ-11 cable and remove it from the Mainboard as shown. 6. Remove the single securing screw. Step Size Quantity Screw Type Mainboard M2.5*3 1
  • 99. Chapter 3 89 7. Lift the mainboard right side first to remove from the base.
  • 100. 90 Chapter 3 Removing the RJ-11 Port 1. See “Removing the Mainboard” on page 88. 2. Turn the Lower Base over and pull the Modem cable through the casing as shown. 3. Completely remove the Modem cable from the cable channel. 4. Turn the computer over. Pull the Modem cable completely through the casing as shown.
  • 101. Chapter 3 91 5. Remove the adhesive tape and lift the cable out of the cable channel as shown. 6. Detach the adhesive and lift the cable bundle out of the casing. 7. Remove the RJ-11 Port from the casing.
  • 102. 92 Chapter 3 Removing the Thermal Module 1. See “Removing the Mainboard” on page 88. 2. Turn the Mainboard over and place on a clean surface. 3. Hold the fan cable connector and lift to disconnect from the mainboard. 4. Remove the four screws from the Thermal Module numerically, from 4 to 1. Step Size Quantity Screw Type CPU Thermal Module M2.5*5*3.2 4 1 4 3 2
  • 103. Chapter 3 93 WARNING:To prevent damage to the Thermal Module or the CPU, hold and lift the Thermal Module by lifting both ends up and away at the same time. 5. Hold the module on both sides and lift it clear of the Mainboard. IMPORTANT:If the replacement Thermal Module does not include the thermal protection pad shown below, reuse the original thermal protection pad with the new Thermal Module.
  • 104. 94 Chapter 3 Removing the CPU 1. See “Removing the Thermal Module” on page 92. 2. Using a flat screwdriver, turn the CPU socket latch counter-clockwise 180° to release the CPU. 3. Lift the CPU clear of the Mainboard.
  • 105. Chapter 3 95 LCD Module Disassembly Process LCD Module Disassembly Flowchart Screw List Step Screw Quantity Part No. LCD Bezel M2.5*5 6 86.AD302.003 Camera Module M2.5*3 1 86.AD302.002 LCD Panel M2.5*5 2 86.AD302.003 M2.5*3 1 86.AD302.002 LCD Brackets M2*3 6 86.AD302.001 Remove LED Panel Remove LED Bezel Remove LED FPC Cable Remove Camera Module Remove LED Panel from Main Unit before proceeding Remove LED Brackets Remove Antenna Remove MIC Module
  • 106. 96 Chapter 3 Removing the LCD Bezel 1. See “Removing the LCD Module” on page 70. 2. Remove the six screw caps and screws as shown. 3. Starting at the centre of the top edge, pry the inside of the bezel away from the screen. Work round the edges to pry the bezel away from the screen as shown. Step Size Quantity Screw Type LCD Bezel M2.5*5 6
  • 107. Chapter 3 97 4. Lift the bezel away from the panel.
  • 108. 98 Chapter 3 Removing the Camera Module 1. See “Removing the LCD Bezel” on page 96. 2. Remove the single screw from the Camera Bracket as shown. 3. Lift the Camera Bracket, right side first, clear of the casing. 4. Lift the Camera Module clear of the casing and disconnect the cable from the Module. 5. Remove the Camera Module. Step Size Quantity Screw Type Camera Module M2.5*3 1
  • 109. Chapter 3 99 Removing the LCD Panel 1. See “Removing the Camera Module” on page 98. 2. Remove the two securing screws from the LCD hinges and the single LCD grounding screw. 3. Remove the Camera cable bundle from the top of the casing as shown. Step Size Quantity Screw Type LCD Panel (red callout) M2.5*5 2 LCD Panel (green callout) M2.5*3 1
  • 110. 100 Chapter 3 4. Lift the LCD Panel out of the casing as shown.
  • 111. Chapter 3 101 Removing the LCD Brackets and FPC Cable 1. See “Removing the LCD Panel” on page 99. 2. Turn the LCD Panel over on a clean surface, and lift the cable as shown to detach the adhesive. 3. Grip the adhesive strip covering the LCD cable connector and pull it back (1). 4. Remove the cable from the panel as shown (2). 5. Remove the six securing screws (three on each side) from the LCD Panel brackets in numeric order, from 3 to 1. 6. Remove the LCD brackets by pulling them away from the LCD Panel. Step Size Quantity Screw Type LCD Brackets M2*3 6 1 2 2 1 3 2 3 1
  • 112. 102 Chapter 3 Removing the Antennas 1. See “Removing the LCD Panel” on page 99. 2. Remove the strips holding the antenna cables in place. Ensure the cables are free from obstructions. 3. Remove the tab securing the left and right antennas to the LCD module and lift the antennas clear. 4. Remove the antenna cables and assembly from the LCD module.
  • 113. Chapter 3 103 Removing the MIC Module 1. See “Removing the Antennas” on page 102. 2. Remove the strips and tape holding the MIC Module cable in place. Ensure the cable is free from obstructions. 3. Remove the MIC cable and Module from the LCD module.
  • 114. 104 Chapter 3 LCD Module Reassembly Procedure Replacing the MIC Module 1. Replace the MIC Module in the LCD casing. 2. Run the cable as shown and replace the adhesive strips to hold it in place. IMPORTANT:Ensure that the cable runs as shown in the hinge well area to avoid trapping.
  • 115. Chapter 3 105 Replacing the Antennas 1. Run the right side Antenna cable as shown in the hinge well to avoid trapping. 2. Run the cable as shown and replace the adhesive strip. 3. Run the cable along the edge of the casing using all available cable clips. 4. Run the cable as shown and replace the adhesive strip. 5. Replace the Antenna in the casing as shown and secure it in place with the tape. 6. Ensure that the securing pin is properly located.
  • 116. 106 Chapter 3 7. Run the left side Antenna cable as shown in the hinge well to avoid trapping. 8. Run the cable along the edge of the casing using all available cable clips. 9. Run the cable as shown and replace the adhesive strip. 10. Run the cable as shown and replace the adhesive strip. 11. Run the cable along the edge of the casing using all available cable clips. 12. Replace the Antenna in the casing as shown and secure it in place with the tape.
  • 117. Chapter 3 107 13. Ensure that the securing pin is properly located.
  • 118. 108 Chapter 3 Replacing the LCD Panel 1. Align the LCD brackets with the six screw holes (three on each side) on the LCD Panel as shown. 2. Replace the six securing screws in numeric order, from 1 to 3. 3. Turn the panel over. Insert the LCD Panel cable into the LCD Panel as shown (1). Secure the cable by replacing the securing strip (2). 4. Run the LCD cable as shown and press down along the length of the cable to secure it in place. 5. Insert the LCD panel into the casing back edge first as shown. 6. Ensure that the four locating pins are properly seated before continuing. 2 3 1 2 1 3 2 1
  • 119. Chapter 3 109 7. Replace the Camera Module cable bundle in the casing as shown. 8. Replace the three screws to secure the panel and grounding within the LCD module. IMPORTANT:When replacing the screws in the LCD brackets (red callout) do not use the screw holes marked with ‘X’. These slots are reserved for the Bezel securing screws.
  • 120. 110 Chapter 3 Replacing the Camera Module 1. Reconnect the LCD cable to the Camera Module. 2. Place the Camera Module in the casing as shown. 3. Ensure that the locating pins are correctly seated. 4. Insert the Camera Bracket left side first to engage the securing clip. 5. Lower the bracket into place as shown 6. Replace the single securing screw.
  • 121. Chapter 3 111 Replacing the LCD Bezel 1. Place the Bezel on the casing bottom edge first and press in the areas marked to snap it into place. 2. Press down the sides of the bezel, working toward the top edge. 3. Press down the top edge to complete the process. IMPORTANT:Ensure there are no gaps between the casing and the Bezel. 4. Replace the six securing screws and screw caps on the LCD bezel.
  • 122. 112 Chapter 3 Main Module Reassembly Procedure Replacing the CPU IMPORTANT:The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket. 1. Place the CPU into the CPU socket as shown, taking note of the Pin1 locator. 2. Using a flat-bladed screw driver, rotate the CPU locking screw 180° clockwise to secure the CPU in place. Socket Pin1 Locator CPU Pin1 Locator
  • 123. Chapter 3 113 Replacing the Thermal Module WARNING:To prevent damage to the Thermal Module or the CPU, hold the Thermal Module by both ends at the same time. IMPORTANT:If the replacement Thermal Module does not include the thermal protection pad shown below, reuse the original thermal protection pad with the new Thermal Module. 1. Align and place the Thermal Module in the on the mainboard as shown. 2. Remove the four screws from the Thermal Module numerically, from 1 to 4. 3. Connect fan cable to the mainboard as shown. 1 4 3 2
  • 124. 114 Chapter 3 Replacing the RJ-11 Port 1. Replace the RJ-11 Port in the casing as shown. 2. Place the cable bundle in the casing and apply pressure to secure the adhesive in place. 3. Run the cable along the cable channel using all available cable clips. 4. Replace the adhesive tape and insert the cable through the casing as shown. 5. Pull the cable through the casing completely. 6. Turn the computer over and run the cable along the cable channel using all available cable clips.
  • 125. Chapter 3 115 7. Insert the cable through the casing to the top side as shown.
  • 126. 116 Chapter 3 Replacing the Mainboard 1. Ensure that the Mainboard is face up. Place the Mainboard in the chassis, left hand edge first to allow the I/O Ports through the casing, then lower it into place. 2. Ensure the screw socket is aligned. Replace the single securing screws as shown. NOTE: Make sure the I/O ports are positioned correctly through the lower cover, and the screw sockets are visible through the mainboard. 3. Replace the RJ-11 cable in the retaining clip on the Mainboard.
  • 127. Chapter 3 117 Replacing the Bluetooth Board Replacing the Modem Module 1. Insert the Bluetooth Module left side first and lower it into place. 2. Replace the single securing screw. 3. Reconnect the Bluetooth cable to the Mainboard and secure the cable in place with the tape. 4. Reconnect the Bluetooth cable to the Bluetooth Module. 1. Connect the modem cable as shown. 2. Replace the Modem Module on the Mainboard.
  • 128. 118 Chapter 3 Replacing the USB Board 3. Align the screw sockets and replace the two screws. 4. Secure the Modem cable in place with the adhesive tape. 1. Insert the USB Board into the casing, ensuring that the USB Port is accessible through the case. 2. Run the cable along the casing and insert it into the FFC connector. 3. Lock the connector and press down on the FFC cable to secure it on the casing. 4. Ensure the locating pins is correctly seated and replace the single securing screw. Locating Pin
  • 129. Chapter 3 119 Replacing the Media Board WARNING:Care must be taken when replacing the Media Board Cover to prevent damage or stress to the surface. 1. Place the media board in the upper case. 2. Secure the three securing screws as shown. 3. Adhere the FFC to the upper case as shown.
  • 130. 120 Chapter 3 Step Size Quantity Screw Type Media Board M2.5*3 3
  • 131. Chapter 3 121 Replacing the TouchPad Bracket Replacing the Finger Print Reader 1. Place the TouchPad in the casing. 2. Replace the two securing screws. 3. Replace the FFC and close the locking latch. 4. Run the cable along the Bracket and press down to secure it in place. 1. Replace the Finger Print Reader in the Upper Cover in the direction of the arrow. 2. Run the FFC along the TouchPad bracket, as shown, and press down to secure it in place.
  • 132. 122 Chapter 3 3. Replace the FInger Print Reader Bracket rear edge first and lower it into place. 4. Replace the single securing screw.
  • 133. Chapter 3 123 Replacing the Upper Cover WARNING:Care must be taken when replacing the Upper Cover to prevent damage or stress to the surface. 1. Place the Upper Cover on the Lower Cover, front edge first, and lower it into place. 2. Starting with the sides, press down all around the perimeter of the cover to secure it in place.
  • 134. 124 Chapter 3 3. Reconnect the three FFC cables to the mainboard. Connect and lock connector A as shown. Connect and lock connector B as shown. Connect and lock connector C as shown. A C B
  • 135. Chapter 3 125 4. Replace the two securing screws in the Upper Cover. 5. Turn the computer over. Replace the fifteen screws on the bottom panel.
  • 136. 126 Chapter 3 Replacing the LCD Module 1. Carefully align the LCD module over the hinge sockets and lower the module into the chassis, taking care not to trap the LCD cables. 2. Replace the two securing screws on the right hinge as shown. 3. Replace the adhesive strip on the left hinge. 4. Replace the two securing screws on the left hinge as shown. 5. Reconnect the LCD cable to the Mainboard.
  • 137. Chapter 3 127 IMPORTANT:Run the cables as shown to avoid trapping when the Switch Cover is replaced. 6. Insert the Antenna cables through the casing, as shown, and pull through from the underside. 7. Ensure the cable is pulled completely through the casing. 8. Run the Antenna cables along the cable channel as shown, using all available cable clips.
  • 138. 128 Chapter 3 IMPORTANT: Run the cables as shown to avoid trapping when the Switch Cover is replaced. 9. Replace the two adhesive strips to secure the cables in place. 10. Pull the Antenna through the casing into the WLAN bay as shown. 11. Run the Antenna cables along the cable channel as shown, using all the available cable clips. 12. Replace the adhesive strip to secure the cables in place.
  • 139. Chapter 3 129 13. Replace the two securing screws.
  • 140. 130 Chapter 3 Replacing the Speaker Module 1. Align and replace the Speaker Module in the lower case. IMPORTANT: Run the LCD cables over the Speaker Module as shown to avoid trapping when the Switch Cover is replaced. 2. Reconnect the Speaker cable. 3. Replace the adhesive tape to secure the LCD cables in place. 4. Replace the two securing screws as shown.
  • 141. Chapter 3 131 Replacing the Keyboard 1. Place the Keyboard on the Upper Cover, face up and reconnect the FFC cable to the Mainboard. 2. Insert the Keyboard, front edge first, into the Upper Cover as shown. Ensure that the five tabs are correctly seated. 3. Press down both sides of the keyboard to locate it correctly.
  • 142. 132 Chapter 3 Replacing the Switch Cover 1. Place the Switch Cover on the Upper Case as shown. 2. Press down both sides of the Switch Cover to snap it into place. 3. Continue to press down as shown to correctly seat the Switch Cover on the Upper Cover.
  • 143. Chapter 3 133 4. Turn the computer over and replace the six securing screws as shown.
  • 144. 134 Chapter 3 Replacing the Hinge Covers IMPORTANT:The left and right Hinge Covers are shaped differently and marked L and R on the inside. Ensure that the correct cover is used during reassembly. 1. Align the Hinge Covers screw hole side up and slide them on to the hinge assemblies. 2. Replace the two securing screws and caps.
  • 145. Chapter 3 135 Replacing the ODD Module 1. Align the ODD Bezel as shown and press it into place. Close the ODD drawer. 2. Align the ODD Bracket as shown and replace the securing screws. 3. Push the ODD Module into the chassis as shown until the bezel is flush with the casing. 4. Replace the securing screw.
  • 146. 136 Chapter 3 Replacing the Hard Disk Drive Module Replacing the DIMM Modules NOTE: To replace DIMM Module 2, first remove DIMM Module 1. In this procedure, only DIMM Module 1 is shown. 1. Place the HDD carrier on the HDD. 2. Replace the four securing screws (two each side). 3. Place the HDD Module in the HDD bay as shown and slide it in the direction of the arrow to connect the interface. 1. Insert the DIMM Module flush with the connector and press down to lock in place.
  • 147. Chapter 3 137 Replacing the WLAN Module Replacing the Lower Covers 1. Insert the WLAN board into the WLAN socket. 2. Replace the two screws to secure the module. 3. Connect the two antenna cables to the module. NOTE: The White cable goes to the upper terminal and the black cable to the lower terminal. IMPORTANT: Ensure that the cabling is replaced as shown to avoid trapping when the covers are replaced. 1. Replace the Lower Covers and secure the captive screws. WLAN Cover HDD Cover DIMM Cover
  • 148. 138 Chapter 3 Replacing the SD Card Dummy Trays Replacing the Battery 1. Insert the SD Card and push into the slot until flush with the chassis cover. 1. Slide and hold the battery release latch to the release position (1), then insert the battery and press down (2). 2. Slide the battery lock/unlock latch to the lock position. 1 2
  • 149. Chapter 4 139 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Use the following table with the verified symptom to determine which page to go to. 4. If the Issue is still not resolved, see “Online Support Information” on page 183. Symptoms (Verified) Go To Power On Issue Page 140 No Display Issue Page 141 LCD Failure Page 143 Internal Keyboard Failure Page 143 Touchpad Failure Page 144 Internal Speaker Failure Page 144 Internal Microphone Failure Page 146 ODD Failure Page 148 Rightside USB Failure Page 151 Modem Failure Page 151 WLAN/WiMAX Failure Page 152 Bluetooth Failure Page 152 EasyTouch Button Failure Page 153 Media Board Failure Page 153 Finger Print Reader Failure Page 154 Thermal Unit Failure Page 154 Other Functions Failure Page 155 Intermittent Failures Page 156 Undetermined Failures Page 156 Chapter 4
  • 150. 140 Chapter 4 Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 1. Check the power cable is properly connected to the computer and the electrical outlet. 2. Remove any extension cables between the computer and the outlet. 3. Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly into a known good electrical outlet. 4. Disconnect the power and open the casing to check the Thermal Unit and fan airways are free of obstructions. 5. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point. 6. Remove any recently installed software. 7. If the Issue is still not resolved, see “Online Support Information” on page 183.
  • 151. Chapter 4 141 No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. 1. Make sure that the internal display is selected. On this notebook model, switching between the internal display and the external display is done by pressing Fn+F5. Reference Product pages for specific model procedures. 2. Make sure the computer has power by checking at least one of the following occurs: • Fans start up • Status LEDs light up If there is no power, see “Power On Issue” on page 140. 3. Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds. Reconnect the power and reboot the computer. 4. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5 (on this model). If the POST or video appears on the external display, see “LCD Failure” on page 143. 5. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. Restart the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 6. Reseat the memory modules. 7. Remove the drives (see “Disassembly Process” on page 50). 8. If the Issue is still not resolved, see “Online Support Information” on page 183.
  • 152. 142 Chapter 4 Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 50. 3. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced. See “Disassembly Process” on page 50. 4. Adjust the brightness to its highest level. See the User Manual for instructions on adjusting settings. NOTE: Ensure that the computer is not running on battery alone as this may reduce display brightness. If the display is too dim at the highest brightness setting, the LCD is faulty and should be replaced. See “Disassembly Process” on page 50. 5. Check the display resolution is correctly configured: a. Minimize or close all Windows. b. If display size is only abnormal in an application, check the view settings and control/mouse wheel zoom feature in the application. c. If desktop display resolution is not normal, right-click on the desktop and select Personalize Display Settings. d. Click and drag the Resolution slider to the desired resolution. e. Click Apply and check the display. Readjust if necessary. 6. Roll back the video driver to the previous version if updated. 7. Remove and reinstall the video driver. 8. Check the Device Manager to determine that: • The device is properly installed. There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 9. If the Issue is still not resolved, see “Online Support Information” on page 183. 10. Run the Windows Memory Diagnostic from the operating system DVD and follow the onscreen prompts. 11. If the Issue is still not resolved, see “Online Support Information” on page 183. Random Loss of BIOS Settings If the computer is experiencing intermittent loss of BIOS information, perform the following actions one at a time to correct the problem. 1. If the computer is more than one year old, replace the CMOS battery. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3. If the computer is experiencing HDD or ODD BIOS information loss, disconnect and reconnect the power and data cables between devices. If the BIOS settings are still lost, replace the cables. 4. If HDD information is missing from the BIOS, the drive may be defective and should be replaced. 5. Replace the Motherboard. 6. If the Issue is still not resolved, see “Online Support Information” on page 183.
  • 153. Chapter 4 143 LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs:
  • 154. 144 Chapter 4 Touchpad Failure If the Touchpad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs:
  • 155. Chapter 4 145 Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: • The device is properly installed. • There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 3. Roll back the audio driver to the previous version, if updated recently. 4. Remove and reinstall the audio driver. 5. Ensure that all volume controls are set mid range: a. Click the volume icon on the taskbar and drag the slider to 50. Ensure that the volume is not muted. b. Click Mixer to verify that other audio applications are set to 50 and not muted. 6. Navigate to Start Control Panel Hardware and Sound Sound. Ensure that Speakers are selected as the default audio device (green check mark). NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the onscreen prompts to configure the speakers. 8. Remove and recently installed hardware or software. 9. Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 10. Reinstall the Operating System. 11. If the Issue is still not resolved, see “Online Support Information” on page 183.
  • 156. 146 Chapter 4 Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. 1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab. 2. Right-click on the Recording tab and select Show Disabled Devices (clear by default). 3. The microphone appears on the Recording tab. 4. Right-click on the microphone and select Enable. 5. Select the microphone then click Properties. Select the Levels tab. 6. Increase the volume to the maximum setting and click OK. 7. Test the microphone hardware: a. Select the microphone and click Configure. b. Select Set up microphone. c. Select the microphone type from the list and click Next. d. Follow the onscreen prompts to complete the test. 8. If the Issue is still not resolved, see “Online Support Information” on page 183.
  • 157. Chapter 4 147 HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a. insert the Windows Vista Operating System DVD in the ODD and restart the computer. b. When prompted, press any key to start to the operating system DVD. c. The Install Windows screen displays. Click Next. d. Select Repair your computer. e. The System Recovery Options screen displays. Click Next. f. Select the appropriate operating system, and click Next. NOTE: Click Load Drivers if controller drives are required. g. Select Startup Repair. h. Startup Repair attempts to locate and resolve issues with the computer. i. When complete, click Finish. If an issue is discovered, follow the onscreen information to resolve the problem. 4. Run the Windows Memory Diagnostic Tool. For more information see Windows Help and Support. 5. Restart the computer and press F2 to enter the BIOS Utility. Check the BIOS settings are correct and that CD/DVD drive is set as the first boot device on the Boot menu. 6. Ensure all cables and jumpers on the HDD and ODD are set correctly. 7. Remove any recently added hardware and associated software. 8. Run the Windows Disk Defragmenter. For more information see Windows Help and Support. 9. Run Windows Check Disk by entering chkdsk /r from a command prompt. For more information see Windows Help and Support. 10. Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 11. Replace the HDD. See “Disassembly Process” on page 50.
  • 158. 148 Chapter 4 ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: • Audio CDs do not play when loaded • DVDs do not play when loaded • Blank discs do not burn correctly • DVD or CD play breaks up or jumps • Optical drive not found or not active: • Not shown in My Computer or the BIOS setup • LED does not flash when the computer starts up • The tray does not eject • Access failure screen displays • The ODD is noisy Perform the following general solutions one at a time to correct the problem. 1. Reboot the computer and retry the operation. 2. Try an alternate disc. 3. Navigate to Start Computer. Check that the ODD device is displayed in the Devices with Removable Storage panel. 4. Navigate to Start Control Panel System and Maintenance System Device Manager.
  • 159. Chapter 4 149 a. Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device and click Enable. b. Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and click Enable. c. Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver. d. Check that there are no yellow exclamation marks against the items in DVD/CD-ROM drives. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver. e. If the exclamation marker is not removed from the item in the lists, try removing any recently installed software and retrying the operation. Discs Do Not Play If discs do not play when inserted in the drive, perform the following actions one at a time to correct the problem. 1. Check that the disc is correctly seated in the drive tray and that the label on the disc is visible. 2. Check that the media is clean and scratch free. 3. Try an alternate disc in the drive. 4. Ensure that AutoPlay is enabled: a. Navigate to Start Control Panel Hardware and Sound AutoPlay. b. Select Use AutoPlay for all media and devices. c. In the Audio CD and DVD Movie fields, select the desired player from the drop down menu. 5. Check that the Regional Code is correct for the selected media: IMPORTANT:Region can only be changed a limited number of times. After Changes remaining reaches zero, the region cannot be changed even Windows is reinstalled or the drive is moved to another computer. a. Navigate to Start Control Panel System and Maintenance System Device Manager. b. Double-click DVD/CD-ROM drives. c. Right-click DVD drive and click Properties, then click the DVD Region tab. d. Select the region suitable for the media inserted in the drive. Discs Do Not Burn Properly If discs can not be burned, perform the following actions one at a time to correct the problem. 1. Ensure that the default drive is record enabled: a. Navigate to Start Computer and right-click the writable ODD icon. Click Properties. b. Select the Recording tab. In the Desktop disc recording panel, select the writable ODD from the drop down list. c. Click OK. 2. Ensure that the software used for burning discs is the factory default. If using different software, refer to the software's user manual. Playback is Choppy If playback is choppy or jumps, perform the following actions one at a time to correct the problem. 1. Check that system resources are not running low: a. Try closing some applications. b. Reboot and try the operation again. 2. Check that the ODD controller transfer mode is set to DMA: a. Navigate to Start Control Panel System and Maintenance System Device Manager.
  • 160. 150 Chapter 4 b. Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0. c. Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is checked and click OK. d. Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem. 1. Restart the computer and press F2 to enter the BIOS Utility. 2. Check that the drive is detected in the ATAPI Model Name field on the Information page. NOTE: Check that the entry is identical to one of the ODDs specified in “Hardware Specifications and Configurations” on page 18. 3. Turn off the power and remove the cover to inspect the connections to the ODD. See “Disassembly Process” on page 50. a. Check for broken connectors on the drive, motherboard, and cables. b. Check for bent or broken pins on the drive, motherboard, and cable connections. c. Try an alternate cable, if available. If the drive works with the new cable, the original cable should be replaced. 4. Reseat the drive ensuring and all cables are connected correctly. 5. Replace the ODD. See “Disassembly Process” on page 50. Drive Read Failure If discs cannot be read when inserted in the drive, perform the following actions one at a time to correct the problem. 1. Remove and clean the failed disc. 2. Retry reading the CD or DVD. d. Test the drive using other discs. e. Play a DVD movie f. Listen to a music CD If the ODD works properly with alternate discs, the original disc is probably defective and should be replaced. 3. Turn off the power and remove the cover to inspect the connections to the ODD. See “Disassembly Process” on page 50. a. Check for broken connectors on the drive, motherboard, and cables. b. Check for bent or broken pins on the drive, motherboard, and cable connections. c. Try an alternate cable, if available. If the drive works with the new cable, the original cable should be replaced. 4. Replace the ODD. See “Disassembly Process” on page 50.
  • 161. Chapter 4 151 USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs:
  • 162. 152 Chapter 4 Wireless Function Failure If the WLAN/WiMAX fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Bluetooth Function Failure If the Bluetooth fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: Start Reconnect the Antenna to the card Check Antenna to WLAN/WiMAX C ard Check Antenna Swap the Antenna Check WLAN/WiMAX Card Swap WLAN/ WiMAX Card Check Function Board Swap Function Board Swap Mainboard OK OK OK OK NG NG NG NG Start Reconnect the cable to the module Check BT cable connected Check BT cable Swap the cable Check BT Module Swap BT Module Check Function Board Swap Function Board Swap Mainboard OK OK OK OK NG NG NG NG
  • 163. Chapter 4 153 EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Media Board Failure If the Media Board fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start Reconnect the Function/B to MB FFC cable Check Function/B to MB connection Check Function/B and FFC Swap the Function Board Swap Mainboard OK OK NG NG
  • 164. 154 Chapter 4 Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start Reconnect the cable to the Mainboard Check Fan power cable Check Fan Swap the Thermal Module CPU Heatink well seated? Seat it well Check CPU Swap CPU Swap Mainboard OK OK OK OK NG NG NG NG
  • 165. Chapter 4 155 External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual. 3. If the mouse uses a USB connection, try an alternate USB port. 4. Try an alternative program to verify mouse operation. Reinstall the program experiencing mouse failure. 5. Restart the computer. 6. Remove any recently added hardware and associated software. 7. Remove any recently added software and reboot. 8. Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 9. Run the Event Viewer to check the events log for errors. For more information see Windows Help and Support. 10. Roll back the mouse driver to the previous version if updated recently. 11. Remove and reinstall the mouse driver. 12. Check the Device Manager to determine that: • The device is properly installed. There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 13. If the Issue is still not resolved, see “Online Support Information” on page 183. Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following general steps to correct the problem. Do not replace a non-defective FRUs: 1. Check Drive whether is OK. 2. Check Test Fixture is ok. 3. Swap M/B to Try.
  • 166. 156 Chapter 4 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power On Issue” on page 140.): 1. Power-off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • CD-ROM/Diskette drive Module • PC Cards 4. Power-on the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU: • System board • LCD assembly
  • 167. Chapter 4 157 POST Codes Tables These tables describe the POST codes and descriptions during the POST. Sec: NO_EVICTION_MODE_DEBUG EQU 1 (CommonPlatformsecIa32SecCore.inc) Memory: DEBUG_BIOS equ 1 (ChipsetAlvisoMemoryInitAsmIA32IMEMORY.INC) Code Description 0xC2 MTRR setup 0xC3 Enable cache 0xC4 Establish cache tags 0xC5 Enter NEM, Place the BSP in No Fill mode, set CR0.CD = 1, CR0.NW = 0 0xCF Cache Init Finished Code Description 0xA0 First memory check point 0x01 Enable MCHBAR 0x02 Check for DRAM initialization interrupt and reset fail 0x03 Verify all DIMMs are DDR3 and unbuffered 0x04 Detect an improper warm reset and handle 0x05 Detect if ECC SO-DIMMs are present in the system 0x06 Verify all DIMMs are single or double sided and not asymmetric 0x07 Verify all DIMMs are x8 or x16 width 0x08 Find a common CAS latency between the DIMMS and the MCH 0x09 Determine the memory frequency and CAS latency to program 0x10 Determine the smallest common TRAS for all DIMMs 0x11 Determine the smallest common TRP for all DIMMs 0x12 Determine the smallest common TRCD for all DIMMs 0x13 Determine the smallest refresh period for all DIMMs 0x14 Verify burst length of 8 is supported by all DIMMs 0x15 Determine the smallest tWR supported by all DIMMs 0x16 Determine DIMM size parameters 0x17 Program the correct system memory frequency 0x18 Determine and set the mode of operation for the memory channels 0x19 Program clock crossing registers 0x20 Disable Fast Dispatch 0x21 Program the DRAM Row Attributes and DRAM Row Boundary registers 0x22 Program the DRAM Bank Architecture register 0x23 Program the DRAM Timing & and DRAM Control registers 0x24 Program ODT 0x25 Perform steps required before memory init 0x26 Program the receive enable reference timing control register Program the DLL Timing Control Registers, RCOMP settings
  • 168. 158 Chapter 4 BDS & Specific action: 0x27 Enable DRAM Channel I/O Buffers 0x28 Enable all clocks on populated rows 0x29 Perform JEDEC memory initialization for all memory rows 0x30 Perform steps required after memory init 0x31 Program DRAM throttling and throttling event registers 0x32 Setup DRAM control register for normal operation and enable 0x33 Enable RCOMP 0x34 Clear DRAM initialization bit in the SB 0x35 Initialization Sequence Completed, program graphic clocks 0x43 Program Thermal Throttling Code Description 0x00 Report the legacy boot is happening 0x12 Wake up the Aps 0x13 Initialize SMM Private Data and relocate BSP SMBASE 0x21 PC init begin at the stage1 0x27 Report every memory range do the hard ware ECC init 0x28 Report status code of every memory range 0x50 Get the root bridge handle 0x51 Notify pci bus driver starts to program the resource 0x58 Reset the host controller 0x5A IdeBus begin initialization 0x79 Report that the remote terminal is being disabled 0x7A Report that the remote terminal is being enabled 0x90 Keyboard reset 0x91 USB Keyboard disable 0x92 Keyboard detection 0x93 Report that the usb keyboard is being enabled 0x94 Clear the keyboard buffer 0x95 Init Keyboard 0x98 Mouse reset 0x99 Mouse disable 0x9A Detect PS2 mouse 0x9B Report that the mouse is being enabled 0xB8 Peripheral removable media reset (ex: IsaFloppy, USB device) 0xB9 Peripheral removable media disable 0xBB Peripheral removable media enable 0xE4 Report Status Code here for DXE_ENTRY_POINT once it is available 0xF8 Report that ExitBootServices() has been called 0xF9 Runtime driver set virtual address map Code Description
  • 169. Chapter 4 159 Each PEIM entry point used in 80_PORT Each Driver entry point used in 80_PORT Code Description 0x00 0x01 PEI_EVENT_LOG 0xA1 PEI_OEM_SERVICE 0xA2 PEI_SIO_INIT 0xA3 PEI_MONO_STATUS_CODE 0xA4 PEI_CPU_IO_PCI_CFG 0x06 PEI_CPU_IO 0x07 PEI_PCI_CFG 0xA5 PEI_CPU_PEIM 0xA6 PEI_PLATFORM_STAGE1 0xA7 PEI_VARIABLE 0xA8 PEI_SB_INIT 0x0C PEI_CAPSULE 0xAA PEI_PLATFORM_STAGE2 0xAC PEI_SB_SMBUS_ARP_DISABLED 0x0F PEI_HOST_TO_SYSTEM 0x40 PEI_MEMORY_INIT 0x41 PEI_S3_RESUME 0xAD PEI_CLOCK_GEN 0xAB PEI_OP_PRESENCE 0xAE PEI_FIND_FV 0x16 PEI_H2O_DEBUG_IO 0x17 PEI_H2O_DEBUG_COMM 0x16~0x1F PEI_RESERVED 0x20~0x2E PEI_OEM_DEFINED 0xAF PEI_DXE_IPL Code Description 0x30 RESERVED 0xB6 DXE_CRC32_SECTION_EXTRACT 0xB8 SCRIPT_SAVE 0xB9 ACPI_S3_SAVE 0xBA SMART_TIMER 0xBB JPEG_DECODER 0xBC PCX_DECODER 0xBE HT_CPU / MP_CPU 0xBF LEGACY_METRONOME 0xC0 FTWLITE 0xC1 RUN_RIME 0xC2 MONOTONIC_COUNTER 0xC3 WATCH_DOG_TIMER
  • 170. 160 Chapter 4 0xC4 SECURITY_STUB 0xC5 DXE_CPU_IO 0xC6 CF9_RESET 0xC7 PC_RTC 0xC8 STATUS_CODE 0xC9 VARIABLE EMU_VARIABLE 0xD9 DXE_CHIPSET_INIT 0x45 DXE_ALERT_FORMAT 0xD6 PCI_HOST_BRIDGE 0xD7 PCI_EXPRESS 0xD5 DXE_SB_INIT 0xDA IDE_CONTROLLER 0xDB SATA_CONTROLLER 0xDD SB_SM_BUS 0xE7 ISA_ACPI_DRIVER 0xE8 ISA_BUS 0xE9 ISA_SERIAL 0xED BUS_PCI_UNDI 0xEC PCI_BUS 0xF6 BOOT_PRIORITY 0xF7 FVB_SERVICE 0xF8 ACPI_PLATFORM 0xFB PCI_HOT_PLUG 0xFC DXE_PLATFORM 0xFD PLATFORM_IDE 0x97 SMBIOS 0x98 MEMORY_SUB_CLASS 0x99 MISC_SUB_CLASS 0x82 CON_PLATFORM 0x83 SAVE_MEMORY_CONFIG 0x84 ACPI_SUPPORT 0x85 CON_SPLITTER_UGA_VGA / CON_SPLITTER 0x88 VGA_CLASS 0x89 DATA_HUB 0x60 DISK_IO 0x8B MEMORY_TEST 0x62 CRISIS_RECOVERY 0x8D LEGACY_8259 0x8E LEGACY_REGION 0x8F LEGACY_INTERRUPT 0x70 BIOS_KEYBOARD 0x71 BIOS_VEDIO Code Description
  • 171. Chapter 4 161 0x72 MONITER_KEY 0x73 LEGACY_BIOS 0x75 LEGACY_BIOS_PLATFORM 0x76 PCI_PLATFORM 0x6C ISA_FLOOPY 0x6D PS2_MOUSE 0x6E USB_BOT 0x6F USB_CBI0 0x74 USB_MOUSE 0xFA SETUP_UTILITY 0x90 FW_BLOCK_SERVICE 0x78 SMM_USB_LEGACY 0x86 GRAPHICS_CONSOLE 0x87 TERMINAL 0x8A DATA_HUB_STD_ERR 0x7C FAT 0x7D PARTITION 0x7E ENGLISH 0x7F FRENCH 0x9E HII_DATABASE 0x9F OEM_SETUP_BROWSER 0x8C OEM_BADGING_SUPPORT 0xF9 SETUP_MOUSE 0x72 MONITOR_KEY 0xBD PLATFORM_BDS 0x8D RESERVED 0x8E RESERVED 0x8F RESERVED 0xA0 DXE_H2O_DEBUG_IO 0xB3 DXE_TPM_TCG 0xB4 DXE_TPM_PHYSICAL_PRESENCE 0xB7 DXE_OEM_SERVICE 0x9B DXE_ SECURITY_HDD_PASSWORD_SERVICE 0xA9 DXE_LAN_IDER_CONTROLLER 0x9C DXE_ SECURITY_SYSTEM_PASSWORD_SERVICE 0x9D DXE_ SECURITY_ PASSWORD_CONSOLE 0xCB DXE_ DATA_HUB_RECORD_POLICY 0xB5 DXE_TPM_DRIVER 0x11 CHINESE 0xB0 JAPANESE 0xB1 DXE_UNICODE_COLLACTION Code Description
  • 172. 162 Chapter 4 Each SmmDriver entry point used in 80_PORT Code Description 0xD4 SMM_ACCESS 0xDE SMM_CONTROL 0xCC SMM_BASE 0xD2 SMM_RUNTIME 0xDF SB_SMM_DISPATCH 0xD0 SMM_THUNK 0xCA SMM_ACPI_SW_CHILD 0xFE SMM_PLATFORM 0xD8 SMM_GMCH_MBI 0x90 SMM_FW_BLOCK_SERVICE 0x91 SMM_VARIABLE 0x92 SMM_IHISI 0x93 SMM_INT15_MICROCODE 0x94 SMM_PNP 0x95 SMM_INIT_PPM 0xD3 SMM_OEM_SERVICE
  • 173. Chapter 5 163 Jumper and Connector Locations Top View Item Pin Description Item Pin Description 1 JPJ1 RJ-45 Connector 15 JP16 FP Board Connector 2 LED5 AC-IN LED 16 JP23 Keyboard Connector 3 LED10 AC-IN-LED 17 JP26 Function Board Connector 4 LED3 ON-OFF LED 18 JP25 e-Key Board Connector 5 LED4 ON-OFF LED 19 JP22 Media Console Connector 6 SW3 Switch 20 JP15 USB Board Connector 7 LED6 ON-OFF LED 21 JMINI1 MiniCard Port 8 LED7 Media LED 22 JP18 Bluetooth Connector 9 LED8 Num LED 23 JMDC1 MDC Connector 10 LED9 Caps LED 24 SW2 Switch 11 JP13 MIC Connector 25 LED2 Battery LED 12 JLVDS1 LVDS Connector 26 LED1 Power LED 13 JP14 Speaker Connector 27 SW1 Switch 14 JP21 TP Board Connector 28 JEXP1 ExpressCard Connector 3 7 6 11 23 8 22 28 2 5 9 10 18 19 26 4 12 13 14 15 17 20 21 24 25 27 1 16 Chapter 5
  • 174. 164 Chapter 5 Bottom View Item Pin Description Item Pin Description 1 JDIMM2 DDR3 Socket 13 JCRT1 D-Sub Connector 2 PJP2 Battery Connector 14 JP17 eSATA/USB Port 3 JDIMM1 DDR3 Socket 15 JHDMI1 HDMI Port 4 U11 VRAM Chip 16 JUSB1 USB Port 5 U9 VRAM Chip 17 JHP1 Headphone Jack 6 U2 Northbridge 18 JMIC1 Microphone Jack 7 U17 VGA NB9M 19 JLINE1 Audio-in Jack 8 JCPU1 CPU Socket 20 IR1 Infrared Sensor 9 U23 Southbridge 21 JREAD1 Card Reader 10 JP27 Fan Connector 22 JMINI2 MiniCard Socket 11 PJP3 DC-IN Connector 23 JSATA1 HDD Connector 12 JPJ1 RJ-45 Connector 24 JSATA2 ODD Connector 2 3 6 4 11 21 8 2022 24 1 5 7 9 10 12 13 14 15 16 17 18 19 23
  • 175. Chapter 2 165 Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for Aspire 4736G/4736Z Series. Aspire 4736G/4736Z Series provides one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery. Clearing Password Check Hardware Open Gap Description Steps for Clearing BIOS Password Check If users set BIOS Password (Supervisor Password and/or User Password) for a security reason, BIOS will ask the password during systems POST or when systems enter to BIOS Setup menu. However, once it is necessary to bypass the password check, users need to short the HW Gap to clear the password by the following steps: • Power Off a system, and remove HDD, AC and Battery from the machine. • Open the back cover of the machine, and find out the HW Gap on M/B as picture. • Use an electric conductivity tool to short the two points of the HW Gap. • Plug in AC, keep the short condition on the HW Gap, and press Power Button to power on the system till BIOS POST finish. Then remove the tool from the HW Gap. • Restart system. Press F2 key to enter BIOS Setup menu. • If there is no Password request, BIOS Password is cleared. Otherwise, please follow the steps and try again. NOTE: The steps are only for clearing BIOS Password (Supervisor Password and User Password). Item Description Location R1290 Clear CMOS Jumper Memory bay
  • 176. 166 Chapter 5 BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed. BIOS Recovery Hotkey: The system provides a function hotkey: Fn+Esc, for enable BIOS Recovery process when system is powered on during BIOS POST. To use this function, it is strongly recommended to have the AC adapter and Battery present. If this function is enabled, the system will force the BIOS to enter a special BIOS block, called Boot Block. Steps for BIOS Recovery by Crisis Disk: Before doing this, one Crisis Disk should be prepared ready in hand. The Crisis Disk could be made by executing the Crisis Disk program in another system with Windows XP OS. Follow the steps below: 1. Power Off failed system. 2. Attach a USB floppy drive to the failed system. 3. Insert the Crisis Disk in to the USB floppy drive attached to the BIOS flash failed system. 4. In the power-off state, press and hold Fn+Esc then press the Power button. The system powers on and the Crisis BIOS Recovery process begins. BIOS Boot Block begins restoring the BIOS code from the Crisis floppy disk to BIOS ROM on the failed systems. When the Crisis flash process is finished, the system restarts with a workable BIOS. 5. Update to the latest version BIOS for the system using the regular BIOS flashing process.
  • 177. Chapter 6 167 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 4736G/ 4736Z Series. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines. NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. Chapter 6
  • 178. 168 Chapter 6 Aspire 4736G/4736Z Series Exploded Diagrams Main Module Item Description Part No. Item Description Part No. 1 Switch Cover 60.AD302.001 8 Media Board 55.AD302.003 2 Keyboard KB.INT00.261 9 Mini Door 42.AD302.006 3 Hinge Cover Left and Right 42.AD302.003 10 Mainboard MB.AD302.001 4 Upper Cover 60.AC602.001 11 Thermal Module 60.AC702.001 5 Memory Door 42.AD302.005 12 Lower Cover 60.AD302.003 6 HDD Door 42.AD302.004 7 Speaker 23.AD302.001 1 2 3 4 5 6 7 8 3 9 10 11 12
  • 179. Chapter 6 169 Aspire 4736G/4736Z Series FRU List Category Description Acer P/N Adapter ADAPTER 65W 3PIN DELTA SADP-65KB DFJ AP.06501.022 ADAPTER 65W 3PIN DELTA SADP-65KB BFJG OBL AP.06501.023 ADAPTER 65W 3PIN HIPRO AC-OK065B13 AP.0650A.011 ADAPTER 90W 3PIN DELTA ADP-90SB BBGF AP.09001.023 ADAPTER 90W 3PIN DELTA ADP-90SB BBGE OBL AP.09001.024 ADAPTER 90W 3PIN HIPRO AC-OL093B13P AP.0900A.004 Battery BATTERY LI-ION 6CELL 4.4KMAH SANYO SA 3S2P BT.00603.041 BATTERY LI-ION 6CELL 4.4KMAH SONY SY SY 3S2P TBD BATTERY LI-ION 6CELL 4.4KMAH PANASONIC PA PA 3S2P TBD BATTERY LI-ION 6CELL 4.4KAH SIMPRO SP LG 3S2P TBD BATTERY LI-ION 6CELL 4.4KAH SIMPLO SP PA 3S2P TBD BATTERY LI-ION 6CELL 4.4KAH SIMPRO SP SM 3S2P TBD Board FINGER PRINT BOARD 55.AC602.001 MEDIA BOARD 55.AD302.003 USB BOARD 55.AD302.004 BLUE TOOTH BT.21100.002 MODEM FX.22500.025 W/L CARD INTEL 1X2 512AN_MMWG SIN/PHI FCC/IC KI.SPM01.003 W/L CARD INTEL 1X2 512AN_MMWG 150 FCC/IC KI.SPM01.003 W/L CARD INTEL 3X3 533AN_MMWG SIN/PHI FCC/IC KI.SPM01.001 W/L CARD INTEL 3X3 533AN_MMWG FCC/IC KI.SPM01.001 W/L CARD RT2700E RALINK NI.23600.031 W/L CARD XB91 ATHEROS NI.23600.030 Cable
  • 180. 170 Chapter 6 BLUETOOTH CABLE 50.AD302.001 RJ11 CABLE 50.AD302.002 TP FFC 50.AD302.003 Case/Cover/Bracket Assembly STRIP COVER 60.AD302.001 UPPER CASE ASSY W/FP 60.AC602.001 UPPER CASE ASSY W/O FP 60.AD302.002 LOWER CASE ASSY FOR W/HDMI 60.AD302.003 MEDIA CONSOLE MYLAR 42.AD302.001 MEDIA BACK LIGHT 42.AD302.002 FP BRACKET 33.AD302.001 TP BRACKET 33.AD302.002 Category Description Acer P/N
  • 181. Chapter 6 171 HINGE CAP R&L 42.AD302.003 HDD DOOR 42.AD302.004 RAM DOOR 42.AD302.005 MINI DOOR 42.AD302.006 CPU/Processor CPU INTEL P8400 2.26G AW80577SH0513M SLB3R M0 KC.84001.DPP CPU INTEL P8600 2.4G AW80577SH0563M SLB3S M0 KC.86001.DPP CPU INTEL P9500 2.53G AW80576SH0616M SLB4E C0 KC.95001.DPP CPU INTEL P7350 2G AW80577SH0413M SLB53 M0 KC.73501.DPP CPU INTEL T9400 2.53G AW80576GH0616M SLB46 C0 KC.94001.DTP CPU INTEL T9600 2.8G AW80576GH0726M SLB47 C0 KC.96001.DTP CPU INTEL T5900 2.2G LF80537GG049F SLB6D M0 KC.59001.DTP CPU INTEL T5800 2.0G LF80537GG041F SLB6E M0 KC.58001.DTP Combo Drive DVD/CDRW COMBO DRIVE MODULE 6M.AD302.001 DVD/CDRW COMBO DRIVE TS-L463A TOSHIBA KO.02401.006 DVD/CDRW COMBO DRIVE CRX890S SONY KO.0240E.009 ODD BEZEL-COMBO 42.AD302.007 ODD BRACKET 33.AD302.003 Super Multi Drive Category Description Acer P/N
  • 182. 172 Chapter 6 DVD SUPER MULTI DRIVE MODULE 6M.AD302.002 DVD SUPER MULTI DRIVE TS-L633A TSST KU.00801.021 DVD SUPER MULTI DRIVE GT10N HLDS KU.0080D.039 DVD SUPER MULTI DRIVE DS-8A2S PLDS KU.0080F.001 DVD SUPER MULTI DRIVE AD-7580S SONY KU.0080E.017 ODD BEZEL-SUPER MULTI 42.AD302.008 ODD BRACKET 33.AD302.003 Blueray Combo BR-DVD SUPER MULTI DRIVE MODULE 6M.AD302.003 BR-DVD DRIVE DS-4E1S PLDS KO.0020F.001 BR-DVD DRIVE BC-5500S SONY KO.0020E.002 BR-DVD DRIVE CT10N HITACHI KO.0020D.001 ODD BEZEL-BR DVD 42.AD302.009 ODD BRACKET 33.AD302.003 HDD HDD SATA 160G 5400RPM HGST HTS543216L9A300 KH.16007.019 HDD SATA 160G 5400RPM TOSHIBA MK1652GSX TBD HDD SATA 160G 5400RPM SEAGATE ST9160310AS KH.16001.034 HDD SATA 160G 5400RPM WD WD1600BEVT-22ZCT0 KH.16008.022 HDD SATA 250G 5400RPM HGST HTS543225L9A300 KH.25007.013 HDD SATA 250G 5400RPM TOSHIBA MK2552GSX KH.25004.002 HDD SATA 250G 5400RPM WD WD2500BEVT-22ZCT0 KH.25008.021 HDD SATA 250G 5400RPM SEAGATE ST9250827AS KH.25001.011 HDD SATA 320G 5400RPM HGST HTS543232L9A300 KH.32007.004 HDD SATA 320G 5400RPM TOSHIBA MK3252GSX KH.32004.001 HDD SATA 320G 5400RPM SEAGATE ST9320320AS KH.32001.008 HDD SATA 320G 5400RPM WD WD3200BEVT-22ZCT0 KH.32008.013 Category Description Acer P/N
  • 183. Chapter 6 173 HDD BRACKET 33.AD302.004 Keyboard KEYBOARD INTE(UI) KB.INT00.261 KEYBOARD (GK) GREEK KB.INT00.282 KEYBOARD (ARE) ARABIC ENGLISH KB.INT00.293 KEYBOARD (CH) T-CHINESE KB.INT00.289 KEYBOARD (KO) KOREAN KB.INT00.276 KEYBOARD (RU) RUSSIAN KB.INT00.271 KEYBOARD (TI) THAILAND KB.INT00.265 KEYBOARD (HB) HEBREW KB.INT00.262 KEYBOARD UK KB.INT00.263 KEYBOARD (GR) GERMAN KB.INT00.283 KEYBOARD (SW) SWITZERLAND KB.INT00.266 KEYBOARD (CF) CANADIAN FRENCH KB.INT00.290 KEYBOARD (BE) BELGIAN KB.INT00.292 KEYBOARD (DM) DENMARK KB.INT00.287 KEYBOARD (IT) ITALIAN KB.INT00.278 KEYBOARD (FR) FRENCH KB.INT00.284 KEYBOARD (HG) HUNGARY KB.INT00.281 KEYBOARD (NW) NORWEGIAN KB.INT00.274 KEYBOARD (PO) PORTUGUESE KB.INT00.272 KEYBOARD (SP) SPANISH KB.INT00.268 KEYBOARD (TR) TURKISH KB.INT00.264 KEYBOARD (SD) SWEDISH KB.INT00.267 KEYBOARD (SA/CR) SLOVENIAN KB.INT00.270 KEYBOARD (NL) NETHERLANDS KB.INT00.286 KEYBOARD (ND) SCANDINAVIAN KB.INT00.295 KEYBOARD (AR/FR) ARABIC/FRENCH KB.INT00.294 KEYBOARD (CB) CANADIAN BILINGUAL KB.INT00.296 KEYBOARD (SV) SLOVAK KB.INT00.269 KEYBOARD (BZ) BRAZILIAN KB.INT00.291 KEYBOARD (CZ/SK) CZECH-SLOVAKIAN KB.I1400.001 KEYBOARD JA KB.INT00.277 LCD Category Description Acer P/N
  • 184. 174 Chapter 6 ASSY LCD MODULE 14.1 IN. WXGA GLARE W/ ANTENNA CCD 6M.AD302.004 LED PANEL 14 AUO B140XW01 V0 LK.14005.006 LED PANEL 14 CMO N140B6-L02 LK.1400D.004 LED PANEL 14 LPL LP140WH1-TLA1 LK.14008.001 LED PANEL 14 SEC LTN140AT01-G01 LK.14006.009 LVDS CABLE 50.AD302.004 LCD BRACKET R&L 33.AD302.005 LCD BEZEL 60.AD302.005 LCD COVER-IMR 60.AD302.006 ANTENNA R-1X2 50.AD302.005 ANTENNA R-3X3 50.AD302.006 ANTENNA L 50.AD302.007 CAMERA 1.0 57.AD302.001 CAMERA BRACKET 33.AD302.006 Mainboard MB ASSY W/O CPU/RAM-UMA MB.AD302.001 MB ASSY 256MB W/O CPU/RAM-DIS TBD MB ASSY 512MB W/O CPU/RAM-DIS MB.AC902.001 Category Description Acer P/N
  • 185. Chapter 6 175 Screw List Memory RAM 512M DDRII 667 SAMSUNG M470T6464QZ3-CE6 KN.5120B.026 RAM 512M DDRII 667 HYNIX HYMP164S64CP6-Y5 KN.5120G.024 RAM 1G DDRII 667 NANYA NT1GT64UH8D0FN-3C KN.1GB03.026 RAM 1G DDRII 667 SAMSUNG M470T2864QZ3-CE6 KN.1GB0B.016 RAM 1G DDRII 667 ELPIDA EBE11UE6ACUA-6E-E KN.1GB09.008 RAM 1G DDRII 667 HYNIX HYMP112S64CP6-Y5 KN.1GB0G.012 RAM 2G DDRII 667 HYNIX HYMP125S64CP8-Y5 KN.2GB0G.004 RAM 2G DDRII 667 SAMSUNG M470T5663QZ3-CE6 KN.2GB0B.003 RAM 2G DDRII 667 NANYA NT2GT64U8HD0BN-3C KN.2GB03.011 RAM 2G DDRII 667 ELPIDA EBE21UE8ACUA-6E-E KN.2GB09.001 Heatsink CPU THERMAL MODULE-DIS 60.AC702.001 CPU THERMAL MODULE-UMA 60.AD302.007 Speaker SPEAKER 23.AD302.001 DIGITAL MIC 23.AD302.002 Miscellaneous NAME PLATE-AS4935 47.AD302.001 Category Description Acer P/N. Screw SCREW M2.0D 3.0L K4.6D 0.8T ZK 86.AD302.001 SCREW M 2.5D 3.0L K5.5D 0.8T ZK 86.AD302.002 SCREW M 2.5D 5L K 5.5D ZK NL 86.AD302.003 SCREW M2.5D 10.0L K 5.5D 0.8T ZK 86.AD302.004 SCREW M M 3.0D 3.0L K 4.9D NI+ 86.AD302.005 SCREW M M 2.5D 3.2L K 6D NI+ 86.AD302.006 Category Description Acer P/N
  • 186. Appendix A 176 Model Definition and Configuration Aspire 4736G/4736Z Series Appendix A
  • 187. Appendix B 177 Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire 4736G/4736Z Series Compatibility Test Report released by the Acer Mobile System Testing Department. Appendix B
  • 188. 178 Appendix B Microsoft® Windows® Vista Environment Test Vendor Type Description Adapter 10001081 DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow SADP-65KB DFJ LED LF 10001081 DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow SADP-65KB BFJG LED LF 60002015 HIPRO 65W Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow HP-OK065B13 LV4 (for flicker issue) LED LF 10001081 DELTA 90W Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90SB BBEA LV4 (for flicker issue) LED LF 10001081 DELTA 90W Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90SB BBEN LV4, for OBL (for flicker issue) LED LF 60002015 HIPRO 90W Adapter HIPRO 90W 19V 1.7x5.5x11 Blue HP-OL093B13P LV4 (for flicker issue) LED LF Audio Codec 9999995 ONE TIME VENDER ALC268 ALC268 9999995 ONE TIME VENDER ALC888S ALC888S Battery 10001063 SONY 6CELL2.2 Battery SONY AS-2007A Li-Ion 3S2P SONY 6 cell 4400mAh Main COMMON Normal Type 60001535 PANASONIC 6CELL2.2 Battery PANASONIC AS-2007A Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON PSS 60002162 SIMPLO 6CELL2.2 Battery SIMPLO AS-2007A Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON PSS 60002162 SIMPLO 6CELL2.2 Battery SIMPLO AS-2007A Li-Ion 3S2P LGC 6 cell 2150mAh 2nd COMMON 60001921 SANYO 6CELL2.2 Battery SANYO AS-2007A Li-Ion 3S2P SANYO 6 cell 4400mAh Main COMMON Normal Type 60002162 SIMPLO 6CELL2.2 Battery SIMPLO AS-2007A Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON SDI 2.2mAh F type Bluetooth 9999995 ONE TIME VENDER BT 2.0 Foxconn FOX_BRM_2.0 Camera 9999995 ONE TIME VENDER 1.0M DV Suyin Camera 1.0M DV Tulip Card Reader 9999995 ONE TIME VENDER 6 in 1-Build in 6 in 1-Build in MS, MS Pro, SD, SC, XD, SDIO (For all) CPU 10001067 INTEL C2DP9500 CPU Intel Core2Dual P9500 PGA 2.53G 6M 1066 25W
  • 189. Appendix B 179 10001067 INTEL C2DT5800 CPU Intel Core2Dual T5800 PGA 2.0G 2M 800 MV, TJ, noVT 10001067 INTEL C2DT5900 CPU Intel Core2Dual T5900 PGA 2.2G 2M 800 MV, TJ, noVT 10001067 INTEL C2DP8400 CPU Intel Core2Dual P8400 PGA 2.26G 3M 1066 25W 10001067 INTEL C2DP8600 CPU Intel Core2Dual P8600 PGA 2.4G 1066 25W 3M 10001067 INTEL C2DT9400 CPU Intel Core2Dual T9400 PGA 2.53G 6M 1066 35W 10001067 INTEL C2DT9600 CPU Intel Core2Dual T9600 PGA 2.8G 6M 1066 35W 10001067 INTEL C2DP7350 CPU Intel Core2Dual P7350 PGA 2.0G 3M 1066 25W 10001067 INTEL C2DP7450 CPU Intel Core2Dual P7450 PGA 2.13G 3M 1066 TJ, noVT 10001067 INTEL C2DT9550 CPU Intel Core2Dual T9550 PGA 2.66G 6M 1066 35W E-0 10001067 INTEL C2DT6400 CPU Intel Core2Dual T6400 PGA 2.0G 3M 800 35W R-0 10001067 INTEL C2DT6600 CPU Intel Core2Dual T6600 PGA 2.2G 2M 800 35W R-0 10001067 INTEL C2DP8700 CPU Intel Core2Dual P8700 PGA 2.53G 3M 1066 25W R-0 10001067 INTEL C2DP8600 CPU Intel Core2Dual P8600 PGA 2.4G 3M 1066 25W R-0 10001067 INTEL C2DP8400 CPU Intel Core2Dual P8400 PGA 2.26G 3M 1066 25W R-0 Finger Print Reader 9999995 ONE TIME VENDER AES1610 Authentec AES1610 HDD 60002036 SEAGATE N160GB5.4KS HDD SEAGATE 2.5" 5400rpm 160GB ST9160310AS Crockett SATA LF F/W:0303 60001922 TOSHIBA DIGI N160GB5.4KS HDD TOSHIBA 2.5" 5400rpm 160GB MK1652GSX Virgo - BS SATA LF F/W:LV010J 60002005 HGST SG N160GB5.4KS HDD HGST 2.5" 5400rpm 160GB HTS543216L9A300 Falcon-B SATA LF F/W:C40C 60001994 WD N160GB5.4KS HDD WD 2.5" 5400rpm 160GB WD1600BEVT-22ZCTO ML160 SATA LF F/W:11.01A11 60002036 SEAGATE N250GB5.4KS HDD SEAGATE 2.5" 5400rpm 250GB ST9250827AS Corsair SATA LF F/W:3.AAA 60001922 TOSHIBA DIGI N250GB5.4KS HDD TOSHIBA 2.5" 5400rpm 250GB MK2552GSX Virgo BS SATA LF F/W:LV010J 60002005 HGST SG N250GB5.4KS HDD HGST 2.5" 5400rpm 250GB HTS543225L9A300 Falcon-B SATA LF F/W:C40C Vendor Type Description
  • 190. 180 Appendix B 60001994 WD N250GB5.4KS HDD WD 2.5" 5400rpm 250GB WD2500BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 60002036 SEAGATE N320GB5.4KS HDD SEAGATE 2.5" 5400rpm 320GB ST9320320AS Crockett SATA LF F/W:0303 60001922 TOSHIBA DIGI N320GB5.4KS HDD TOSHIBA 2.5" 5400rpm 320GB MK3252GSX Virgo BS SATA LF F/W:LV010J 60002005 HGST SG N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB HTS543232L9A300 Falcon-B SATA LF F/W:C40C 60001994 WD N320GB5.4KS HDD WD 2.5" 5400rpm 320GB WD3200BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 60002036 SEAGATE N500GB5.4KS HDD SEAGATE 2.5" 5400rpm 500GB ST9500325AS Wyatt SATA LF F/W:0001SDM1 60001994 WD N500GB5.4KS HDD WD 2.5" 5400rpm 500GB WD5000BEVT-22ZAT0 ML250 SATA LF F/W:01.01A01 Keyboard 820123 DARFON 15_16KB-FV1 Keyboard 15_16KB-FV1 Kilimanjaro Standard Black (Glossy) LAN 9999995 ONE TIME VENDER AR8121 Atheros Lan AR8121 LCD 60003316 AUO NLED14WXGAG LED LCD AUO 14" WXGA Glare B140XW01 V0 0A LF 220nit 8ms 500:1 60002215 SAMSUNG NLED14WXGAG LED LCD SAMSUNG 14" WXGA Glare LTN140AT01-G01 LF 220nit 8ms 500:1 60003089 LG NLED14WXGAG LED LCD LPL 14" WXGA Glare LP140WH1-TLA1 LF 220nit 8ms 500:1 10001038 CMO NLED14WXGAG LED LCD CMO 14" WXGA Glare N140B6-L02 LF 220nit 8ms 400:1 Memory 60001993 NANYA SO1GBII6 Memory NANYA SO-DIMM DDRII 667 1GB NT1GT64UH8D0FN-3C LF 64*16 0.07um 60002214 ELPIDA SO1GBII6 Memory ELPIDA SO-DIMM DDRII 667 1GB EBE11UE6ACUA-6E-E LF 64*16 0.065um 60002215 SAMSUNG SO1GBII6 Memory SAMSUNG SO-DIMM DDRII 667 1GB M470T2864QZ3-CE6 LF 60002045 HYNIX SO1GBII6 Memory HYNIX SO-DIMM DDRII 667 1GB HYMP112S64CP6-Y5 LF 60001993 NANYA SO2GBII6 Memory NANYA SO-DIMM DDRII 667 2GB NT2GT64U8HD0BN-3C LF 128*8 0.07um 60002214 ELPIDA SO2GBII6 Memory ELPIDA SO-DIMM DDRII 667 2GB EBE21UE8ACUA-6E-E LF 128*8 0.07um 60002215 SAMSUNG SO2GBII6 Memory SAMSUNG SO-DIMM DDRII 667 2GB M470T5663QZ3-CE6 LF 60002045 HYNIX SO2GBII6 Memory HYNIX SO-DIMM DDRII 667 2GB HYMP125S64CP8-Y5 LF Vendor Type Description
  • 191. Appendix B 181 Modem 23707801 FOXCONN TW Fox+Con MC4Z 1.5_3.3V Aus Foxconn Conexant -Unizion 1.5_3.3v AUS T60M955.0x Norhtbridge 10001067 INTEL PM45 NB Chipset Intel CS PM45NB 10001067 INTEL GM45 NB Chipset Intel CS GM45NB ODD 610105 HLDS NBDCB2XS ODD HLDS BD COMBO 12.7mm Tray DL 2X CT10N LF W/ O bezel SATA 10001063 SONY NBDCB2XS ODD SONY BD COMBO 12.7mm Tray DL 2X BC-5500S LF W/O bezel SATA 10001070 PHILIPS NBDCB2XS ODD PLDS BD COMBO 12.7mm Tray DL 2X DS-4E1S LF W/O bezel SATA 60001922 TOSHIBA DIGI NSM8XS ODD TOSHIBA Super-Multi DRIVE 12.7mm Tray DL 8X TS- L633A LF W/O bezel SATA 610105 HLDS NSM8XS ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT10N LF W/O bezel SATA 10001063 SONY NSM8XS ODD SONY Super-Multi DRIVE 12.7mm Tray DL 8X AD- 7580S LF W/O bezel SATA 10001070 PHILIPS NSM8XS ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS- 8A2S LF W/O bezel SATA Remote Control 10001074 FORMOSA RC804V-B Formosa21 Remote Controller RC804V-B EN 9999995 ONE TIME VENDER RC803V Fomosa21 RC803V For Vista 10001074 FORMOSA RC804V-B Fomosa21 Remote Controller RC804V-B EU 10001074 FORMOSA RC804V-B Formosa21 Remote Controller RC804V-B TC 10001074 FORMOSA RC804V-B Formosa21 Remote Controller RC804V-B SC Southbridge 10001067 INTEL ICH9M SB Chipset Intel CS ICH9M Software 10000981 MISC McAfee Antivirus application McAfee VGA Chip 60001915 NVIDIA 10MGE1HM NVIDIA 10MGE1HM w/ HDCP VoIP Phone 10000286 WISTRON BT VoIP Xpress Wistron Acer Xpress Card Phone Kit Rev 2.0 Vendor Type Description
  • 192. 182 Appendix B VRAM 10000981 MISC 256M-GD2 ODM 256M-GD2 256M GDDR3 10000981 MISC 256M-DDR3 (32*16*4) 256M-DDR3 32*16*4 10000981 MISC 512M-DDR3 (64*16*4) 512M-DDR3 64*16*4 WLAN 10001067 INTEL SP3x3MMW Lan Intel WLAN 533AN_MMWG Shirley Peak MM#895362 10001067 INTEL SP1x2MMW Lan Intel WLAN 512AN_MMWG Shirley Peak 5100 MM#895361 10001067 INTEL SP1x2MMW Lan Intel WLAN 512AN_MMWG Shirley Peak 5100 non- FCC/IC 10001067 INTEL SP3x3MMW Lan Intel WLAN 533AN_MMWG Shirley Peak 5300 non- FCC/IC 9999995 ONE TIME VENDER 3rd WiFi 1x2 BGN Foxconn Wireless LAN Atheros AR5B91 1x2 BGN 9999995 ONE TIME VENDER 3rd WiFi 1x2 BGN Foxconn Wireless LAN Wireless LAN Ralink RT2700E 1x2 BGN Vendor Type Description
  • 193. Appendix C 183 Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan. Acer's Website offers you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: • Service guides for all models • User's manuals • Training materials • Bios updates • Software utilities • Spare parts lists • TABs (Technical Announcement Bulletin) For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material. Also contained on this website are: • Detailed information on Acer's International Traveler's Warranty (ITW) • Returned material authorization procedures • An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries. We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us. Appendix C
  • 194. 184 Appendix C
  • 195. 185 A Antennas 102 B Battery Pack 52 BIOS Utility 29–39 Advanced 32 Boot 37 Exit 38 Navigating 29 Power 35 Save and Exit 38 Security 32 System Security 38 Bluetooth module 87 Board Layout Top View 163 brightness hotkeys 14 C Camera Module 98 caps lock on indicator 10 Common Problems 140 computer on indicator 10 CPU 94 D DIMM Module 57 Display 4 display hotkeys 14 E EasyTouch Failure 153 Euro 15 External Module Disassembly Flowchart 51 F Features 1 Fingerprint Reader Failure 154 FLASH Utility 39 Flash Utility 39 FPC Cable 101 FRU (Field Replaceable Unit) List 167 H Hard Disk Drive Module 58 Hibernation mode hotkey 14 Hinge Covers 64 Hot Keys 12 I Indicators 10 Intermittent Problems 156 Internal Microphone Failure 146 Internal Speaker Failure 144 J Jumper and Connector Locations 163 Top View 163 K Keyboard 67 Keyboard Failure 143 L LCD Bezel 96 LCD Brackets 101 LCD Failure 143 LCD Module Disassembly Flowchart 95 LCD Panel 99 lower cover 54 M Main Unit Disassembly Flowchart 62 Index
  • 196. 186 Mainboard 88 media access on indicator 10 MediaTouch Button Failure 153 Memory Check 140 MIC Module 103 Model Definition 176 Modem Module 86 N No Display Issue 141 Notebook Manager hotkey 14 num lock on indicator 10 O Online Support Information 183 optical drive module 60 P Panel 5 Bottom 9 left 5 PC Card 10 Power On Failure 140 S speakers hotkey 14 System Block Diagram 4 T Test Compatible Components 177 Thermal Unit Failure 154 Top 163 touchpad hotkey 14 Touchpad Failure 144 Troubleshooting Built-in KB Failure 143 EasyTouch Buttons 153 Fingerprint Reader 154 Internal Microphone 146 Internal Speakers 144 LCD Failure 143 MediTouch Buttons 153 No Display 141 Other Failures 155 Power On 140 Thermal Unit 154 Touchpad 144 USB 151 WLAN 152 U Undetermined Problems 156 USB Failure (Rightside) 151 utility BIOS 29–39 W Windows 2000 Environment Test 178 Wireless Function Failure 152

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