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Neil Betteridge's Presentation Part 1
 

Neil Betteridge's Presentation Part 1

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    Neil Betteridge's Presentation Part 1   Neil Betteridge's Presentation Part 1 Presentation Transcript

    • New Technology & Processes: The Claims Landscape Neil Betteridge, VP Strategy, Guidewire Presenting Sponsor: Produced By:© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • © Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Claims Business Imperatives Customer Service Excellence Operational Efficiency Lower Loss Costs Business Agility© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Some Guidewire ClaimCenter Customers ®© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Clients Expect Smooth Fast Transparent Collaborative Fair© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • What is
    • What could be…
    • ACCESS AND COLLABORATION© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Design for Collaboration and Access Flexibility to accommodate new and emerging collaboration and access options Field Adjuster iPad Consumer Portal Computer Telephony Integration iPhone FNOL© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • The Challenge Field Adjusters Lack Information and Tools© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Field Adjuster iPad Note: This would be configured to support the customer’s requirements.© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Improve Remote Adjuster Efficiency Plan most efficient routing to handle multiple claims© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Accelerate Critical Information Access Access pertinent information before evaluating loss© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Improve Remote Adjuster Effectiveness© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • All through the Field Adjuster’s iPad© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Evolve Service Provider Selection  Consumers growing accustomed to easily locating businesses, accessing reviews and recommendations  Can your claims staff quickly provide quality, convenient referrals?© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Customer Self-Service Leverage Core Claims System out to Web© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Huge Demand for (some) Apps iTunes App Store Driving 46+ Million Downloads per DaySource: KPCB estimates based on Apple data, as of CQ1:12. © Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Claims Self-Service© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Differentiating Mobile Self-Service Specialized Android and iPhone apps Manage claim, verify Manage claim, verify Manage claim, verify policy, pay bill, find “rig policy, pay bill, pay bill, policy, pay bill ready” shops, trucking find vet news, trucking POI© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Claims Journey: Injured Race Horse Horse stumbles Is this covered? Who can help? File claim? Verify Coverage Find a nearby File and track for horse, usage approved vet claim within app© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Equine App: ClaimCenter Support Horse stumbles Is this covered? Who can help? File claim? Verify Coverage Find a nearby File and track for horse, usage approved vet claim within app Integrate with Identify vets Claims Enterprise data using GPS and processes and via SOA* configurable status exposed business rules via SOA* * Service Oriented Architecture© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Result: Differentiation through Service Top provider of equine insurance Development cost only $25K 4 internal staff for 4 months Celent Model Insurer Novarica Impact Award SMA Innovation in Action© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By:
    • Social Media Policyholder Carrier looking looking to to investigate address claim policyholder with carrier for fraud© Guidewire 2012. All rights reserved Presenting Sponsor: Produced By: