Making Feedback Work in your
Teams
Sumeet Moghe, Director - Workplace Learning
ThoughtWorks
Slides, recording, chat transcript, freebies
  http://community.thoughtworks.com/
We’ll use chat a lot
today. Please send your
F     chats to ‘All
   Participants’
Making feedback work
Show of   hands
Show of   hands
Show of   hands
     F Click this to raise
          your hand
Who likes to grow in their jobs?
Imagine...
Everyday growth
The   secret...
Feedback
Your   input
Which Agile practices manifest
   the value of feedback?
Practices designed to...
improve software
How about...
improving people?
Our Agenda


                  Receiving   Questions and
Giving Feedback
                  Feedback    a free gift!
Giving Feedback
A true   story...
Pravin Pandit
Pravin was   upset
Pravin’s boss
• didn’t catch up with him
• gave his project to Akash
• interacted positively with Akash
Lisa Lorn
(Pravin’s boss)
Has   no idea   ...
Pravin decides to   give feedback...
I can’t trust you!
I can’t trust you!
I can’t trust you!   Yes, you can!
I can’t trust you!     Yes, you can!
You play favourites!
I can’t trust you!     Yes, you can!
You play favourites!   No, I don’t!
I can’t trust you!       Yes, you can!
You play favourites!     No, I don’t!
You don’t care for me!
I can’t trust you!       Yes, you can!
You play favourites!     No, I don’t!
You don’t care for me!   Yes, I do!
What went   wrong?
F


Where Pravin focussed
Where he should have




F
     focussed




F


Where Pravin focussed
How When
   and
Our   Model for Feedback
Your observation

           +
How you   felt (impact)
undeniable!




           F
  Your observation

           +
How you   felt (impact)
undeniable!




           F
  Your observation

           +
How you   felt (impact)
               F
                   ...
An   example   ...
WhEN you Don't Catch
up with me regularly,
 it makes me feel that
you don't care for me.
I'm sorry about that.
I assure you this isn't
deliberate. Let's set
 up weekly meetings
        now!
Much   better, huh?
The best time
When will you give feedback?
     Use the mouse to mark your preference




Incident 1
When will you give feedback?
     Use the mouse to mark your preference




Incident 1                                   I...
Give Feedback...
as close as possible...
to the first incident.
When will you give feedback?
     Use the mouse to mark your preference




Incident 1                                   I...
When will you give feedback?
     Use the mouse to mark your preference




              F           feedback

Incident 1...
When will you give feedback?
     Use the mouse to mark your preference




              FF          feedback

Incident 1...
Before you make   judgements...
Give   Feedback
Top   Tips
her  e’s  no
  T              ack
     tive fe edb
nega
Feedbacno
           e’s k
     herr
  T St engt
    •        henedobfi
         evef effect n
   •itipv o s
             ...
Feedbacno
           e’s k
     herr
  T St engt
    •                adcekcr
             henedobfi o
         evef efAes...
Feedbacno
           e’s k
     herr
  T St engt
    •                adcekcr
             henedobfi o
         evef efAes...
Feedbacno
           e’s k
     herr
  T St engt
    •                adcekcr
             henedobfi o
         evef efAes...
Our Agenda


                  Receiving   Questions and
Giving Feedback
                  Feedback    a free gift!
Receiving
Feedback
A sk f or
   ed ba ck
Fe
It encourages...
2 way communication
Don’t d
        efend
Feedback is like a   gift
“ Your critics are the ones
telling you they still love you.
         - Dr. Randy Pausch


                              ”
Se  ek
        ic at io ns
cl ar if
Especially...
to   understand feedback
Lastly...
Take act
         ion &
 Follow u
           p
Show your   commitment
Ask how you did
Questions and
a free gift!
First things   first
The   gift...
For your   team...
An   elearning module
http://bit.ly/TW-Feedback
Learning   Resources
Patrick Kua
 thekua.com/atwork
Questions?
Sumeet Moghe
 learninggeneralist.com

 sumeet_moghe
Thank You!
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
Making Feedback work in your teams
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My preso from the Thoughtworks Agile Webinars series. I designed some of the slides with an online synchronous audience in mind, so please don't be upset if the slide doesn't make sense in your context.

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Making Feedback work in your teams

  1. 1. Making Feedback Work in your Teams Sumeet Moghe, Director - Workplace Learning ThoughtWorks
  2. 2. Slides, recording, chat transcript, freebies http://community.thoughtworks.com/
  3. 3. We’ll use chat a lot today. Please send your F chats to ‘All Participants’
  4. 4. Making feedback work
  5. 5. Show of hands
  6. 6. Show of hands
  7. 7. Show of hands F Click this to raise your hand
  8. 8. Who likes to grow in their jobs?
  9. 9. Imagine...
  10. 10. Everyday growth
  11. 11. The secret...
  12. 12. Feedback
  13. 13. Your input
  14. 14. Which Agile practices manifest the value of feedback?
  15. 15. Practices designed to...
  16. 16. improve software
  17. 17. How about...
  18. 18. improving people?
  19. 19. Our Agenda Receiving Questions and Giving Feedback Feedback a free gift!
  20. 20. Giving Feedback
  21. 21. A true story...
  22. 22. Pravin Pandit
  23. 23. Pravin was upset
  24. 24. Pravin’s boss • didn’t catch up with him • gave his project to Akash • interacted positively with Akash
  25. 25. Lisa Lorn (Pravin’s boss)
  26. 26. Has no idea ...
  27. 27. Pravin decides to give feedback...
  28. 28. I can’t trust you!
  29. 29. I can’t trust you!
  30. 30. I can’t trust you! Yes, you can!
  31. 31. I can’t trust you! Yes, you can! You play favourites!
  32. 32. I can’t trust you! Yes, you can! You play favourites! No, I don’t!
  33. 33. I can’t trust you! Yes, you can! You play favourites! No, I don’t! You don’t care for me!
  34. 34. I can’t trust you! Yes, you can! You play favourites! No, I don’t! You don’t care for me! Yes, I do!
  35. 35. What went wrong?
  36. 36. F Where Pravin focussed
  37. 37. Where he should have F focussed F Where Pravin focussed
  38. 38. How When and
  39. 39. Our Model for Feedback
  40. 40. Your observation + How you felt (impact)
  41. 41. undeniable! F Your observation + How you felt (impact)
  42. 42. undeniable! F Your observation + How you felt (impact) F undeniable too!
  43. 43. An example ...
  44. 44. WhEN you Don't Catch up with me regularly, it makes me feel that you don't care for me.
  45. 45. I'm sorry about that. I assure you this isn't deliberate. Let's set up weekly meetings now!
  46. 46. Much better, huh?
  47. 47. The best time
  48. 48. When will you give feedback? Use the mouse to mark your preference Incident 1
  49. 49. When will you give feedback? Use the mouse to mark your preference Incident 1 Incident 2
  50. 50. Give Feedback...
  51. 51. as close as possible...
  52. 52. to the first incident.
  53. 53. When will you give feedback? Use the mouse to mark your preference Incident 1 Incident 2
  54. 54. When will you give feedback? Use the mouse to mark your preference F feedback Incident 1 Incident 2
  55. 55. When will you give feedback? Use the mouse to mark your preference FF feedback Incident 1 Incident 2 ask if it’s a good time!
  56. 56. Before you make judgements...
  57. 57. Give Feedback
  58. 58. Top Tips
  59. 59. her e’s no T ack tive fe edb nega
  60. 60. Feedbacno e’s k herr T St engt • henedobfi evef effect n •itipv o s escn adcekce neg am r iveness
  61. 61. Feedbacno e’s k herr T St engt • adcekcr henedobfi o evef efAestk n e •itipv o s escn f neg a m r f c iveness per mis sion
  62. 62. Feedbacno e’s k herr T St engt • adcekcr henedobfi o evef efAestk n e escn f •itipv o s F neg a m r f oc liveness lmwssion oi t per he m odel
  63. 63. Feedbacno e’s k herr T St engt • adcekcr henedobfi o evef efAestk n e escn f •itipv o s F neg a m r f oc liveness lmwssion oi t Brainsto r perm he m odel solutions
  64. 64. Our Agenda Receiving Questions and Giving Feedback Feedback a free gift!
  65. 65. Receiving Feedback
  66. 66. A sk f or ed ba ck Fe
  67. 67. It encourages...
  68. 68. 2 way communication
  69. 69. Don’t d efend
  70. 70. Feedback is like a gift
  71. 71. “ Your critics are the ones telling you they still love you. - Dr. Randy Pausch ”
  72. 72. Se ek ic at io ns cl ar if
  73. 73. Especially...
  74. 74. to understand feedback
  75. 75. Lastly...
  76. 76. Take act ion & Follow u p
  77. 77. Show your commitment
  78. 78. Ask how you did
  79. 79. Questions and a free gift!
  80. 80. First things first
  81. 81. The gift...
  82. 82. For your team...
  83. 83. An elearning module
  84. 84. http://bit.ly/TW-Feedback
  85. 85. Learning Resources
  86. 86. Patrick Kua thekua.com/atwork
  87. 87. Questions?
  88. 88. Sumeet Moghe learninggeneralist.com sumeet_moghe
  89. 89. Thank You!
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