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Making Feedback Work in your Teams
 

Making Feedback Work in your Teams

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Slide deck from my Agile 2010 talk

Slide deck from my Agile 2010 talk

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http://www.learninggeneralist.com 201
http://submit2011.agilealliance.org 12
http://translate.googleusercontent.com 3
https://confluence.wazokazi.com 3
http://stg.www.thoughtworks.com 1
http://www.linkedin.com 1

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    Making Feedback Work in your Teams Making Feedback Work in your Teams Presentation Transcript

    • Making feedback work
    • Show of hands
    • Who wants to grow in their jobs?
    • Imagine...
    • Everyday growth
    • The secret...
    • Feedback
    • Which Agile practices manifest the value of feedback?
    • Practices designed to...
    • improve software
    • How about...
    • improving people?
    • Our Agenda Receiving Antipatterns & Giving Feedback Feedback resources
    • Giving Feedback
    • Be an Art Critic
    • Step1: Draw a picture representing ThoughtWorks University
    • Step 2: Exchange sheets with your neighbour.
    • Step 3
    • Strengthen Confidence
    • Reflection
    • Step 4
    • Improve Effectiveness
    • Reflection
    • Fear Less
    • Step 5
    • Make changes
    • Reflection
    • “The meaning of your communication is the response you get.”
    • Giver’s Fantasy
    • Ladder of Inference
    • A true story...
    • Pravin Pandit
    • Pravin was upset
    • Pravin’s boss • didn’t catch up with him • gave his project to Akash • interacted positively with Akash
    • Lisa Lorn (Pravin’s boss)
    • Has no idea ...
    • Pravin decides to give feedback...
    • I can’t trust you!
    • I can’t trust you!
    • I can’t trust you! Yes, you can!
    • I can’t trust you! Yes, you can! You play favourites!
    • I can’t trust you! Yes, you can! You play favourites! No, I don’t!
    • I can’t trust you! Yes, you can! You play favourites! No, I don’t! You don’t care for me!
    • I can’t trust you! Yes, you can! You play favourites! No, I don’t! You don’t care for me! Yes, I do!
    • What went wrong?
    • F Where Pravin focussed
    • Where he should have F focussed F Where Pravin focussed
    • How When and
    • Our Model for Feedback
    • Your observation + How you felt (impact)
    • undeniable! F Your observation + How you felt (impact)
    • undeniable! F Your observation + How you felt (impact) F undeniable too!
    • An example ...
    • WhEN you Don't Catch up with me regularly, it makes me feel that you don't care for me.
    • I'm sorry about that. I assure you this isn't deliberate. Let's set up weekly meetings now!
    • Much better, huh?
    • The best time
    • When will you give feedback? Incident 1
    • When will you give feedback? Incident 1 Incident 2
    • Give Feedback...
    • as close as possible...
    • to the first incident.
    • When will you give feedback? Incident 1 Incident 2
    • When will you give feedback? feedback F Incident 1 Incident 2
    • When will you give feedback? FFfeedback Incident 1 Incident 2 ask if it’s a good time!
    • Before you make judgements...
    • Give Feedback
    • Top Tips
    • her e’s no T ack tive fe edb nega
    • Feedbacno e’s k herr T St engt • henedobfi evef effect n •itipv o s escn adcekce neg am r iveness
    • Feedbacno e’s k herr T St engt • adcekcr henedobfi o evef efAestk n e •itipv o s escn f neg a m r f c iveness per mis sion
    • Feedbacno e’s k herr T St engt • adcekcr henedobfi o evef efAestk n e escn f •itipv o s F neg a m r f oc liveness lmwssion oi t per he m odel
    • Feedbacno e’s k herr T St engt • adcekcr henedobfi o evef efAestk n e escn f •itipv o s F neg a m r f oc liveness lmwssion oi t Brainsto r perm he m odel solutions
    • Our Agenda Receiving Antipatterns & Giving Feedback Feedback resources
    • Receiving Feedback
    • A sk f or ed ba ck Fe
    • It encourages...
    • 2 way communication
    • Don’t d efend
    • Feedback is like a gift
    • “ Your critics are the ones telling you they still love you. - Dr. Randy Pausch ”
    • Se ek ic at io ns cl ar if
    • Especially...
    • to understand feedback
    • Lastly...
    • Take act ion & Follow u p
    • Show your commitment
    • Ask how you did
    • Our Agenda Receiving Antipatterns & Giving Feedback Feedback resources
    • Antipatterns & resources
    • Dee Yanti Patton
    • She has trouble....
    • with Feedback
    • “Sumeet, you’re a very committed worker. ”
    • “ Sumeet, you’re awesome to work with.You’re an understanding and effective partner.You’re also very dedicated. ”
    • “I’m you toI improve on.anything for sorry can’t think of ”
    • In my defense...
    • Remember...
    • Your observation + How you felt (impact)
    • undeniable! F Your observation + How you felt (impact)
    • undeniable! F Your observation + How you felt (impact) F undeniable too!
    • Learning Resources
    • An elearning module
    • http://bit.ly/TW-Feedback
    • Patrick Kua thekua.com/atwork
    • Questions?
    • Thank You!