ImplementingSocial Learning
@sumeet_moghe#lscon (702)
Johnny Bunko
DISCLAIMER
Don’t believe the title
ing”          is learn   or   k“W
“Social Learning worksonly when embeddedin the context of work andlife.”
ThoughtWorks
Business Case        Technology   Change Management         Structure          Community Management
Business Case
1800 people, 23 offices
“I’m glad we’re all agreed then.”                                                    “Ah...”                              ...
Lotus NotesFile servers               Mailing Lists                                   ThoughtpediaGoogle Sites Fragmented ...
Your problems will be different
User   research to build your case
“Conversations in the   same context as content”          “   one-stop-shop for work”“   Collective Knowledge over tempora...
What is   broken in the way your           company learns?                         (PS: Don’t reverse engineer this answer)
Business Case        Technology   Change Management         Structure          Community Management
Technology
It’s a story of   tradeoffs
Open Source    Proprietary                 Vendor Extensible     DependentSelf Hosted        SaaSDesktop Only   Mobile Cap...
Open Source    Proprietary                 Vendor Extensible     DependentSelf Hosted        SaaSDesktop Only   Mobile Cap...
Needs first, Technology next
Business Case        Technology   Change Management         Structure          Community Management
Structure
One community?      OR patchwork of communities?
The walled gardens   phenomena
The middle path
Tags over Taxonomy
Context trumps content
Context demo
old Jarche               Credit: Har“The whole becomes greater than thesum of the parts, and knowing who tocall becomes mo...
“Everyone in your company is not a       social media geek.”
Demo of the platform’s current structure.
Tips for structure:•Start with the simplest possible structure•Resist complexity - fight this hard•Monitor contributions a...
Questions for you
Who will your champions be?
Chief ScientistHow will   leaders drive contribution?
Which groups will be key to uptake?
Business Case        Technology   Change Management         Structure          Community Management
Change Management
Credit: Mark Oel                                           hert“People’s time isa zero sumgame.” - Mark Oelhert
“If ‘social’ doesn’t make life easier, then no one          cares!”
Work with existing user behaviours
Get leaders bought in early
Seek help from key influencers
Provide ‘Help’ in Context
.              .Listen and respond to feedback
Business Case        Technology   Change Management         Structure          Community Management
Community Management
FacilitationCommunity Management
Community manager responsibilities •User education and onboarding •Monitor platform, look for trends •Surface content, con...
sahan a 2802   @nikhilrn@
Top 3 users on the platform?
Top 3 users on the platform?
Business Case        Technology   Change Management         Structure          Community Management
@sumeet_moghe#lscon (702)
Feedback and Prizes!
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
Implementing a Social Learning Platform from the Ground Up
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Implementing a Social Learning Platform from the Ground Up

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Implementing a Social Learning Platform from the Ground Up

  1. 1. ImplementingSocial Learning
  2. 2. @sumeet_moghe#lscon (702)
  3. 3. Johnny Bunko
  4. 4. DISCLAIMER
  5. 5. Don’t believe the title
  6. 6. ing” is learn or k“W
  7. 7. “Social Learning worksonly when embeddedin the context of work andlife.”
  8. 8. ThoughtWorks
  9. 9. Business Case Technology Change Management Structure Community Management
  10. 10. Business Case
  11. 11. 1800 people, 23 offices
  12. 12. “I’m glad we’re all agreed then.” “Ah...” “I’m glad we’re all agreed then.” “Ah...” Tacit Knowledge
  13. 13. Lotus NotesFile servers Mailing Lists ThoughtpediaGoogle Sites Fragmented Knowledge Base
  14. 14. Your problems will be different
  15. 15. User research to build your case
  16. 16. “Conversations in the same context as content” “ one-stop-shop for work”“ Collective Knowledge over temporal emails” “ camaraderie at work” “Overcome filter failure”
  17. 17. What is broken in the way your company learns? (PS: Don’t reverse engineer this answer)
  18. 18. Business Case Technology Change Management Structure Community Management
  19. 19. Technology
  20. 20. It’s a story of tradeoffs
  21. 21. Open Source Proprietary Vendor Extensible DependentSelf Hosted SaaSDesktop Only Mobile Capable Single Multiple Paradigm Paradigms
  22. 22. Open Source Proprietary Vendor Extensible DependentSelf Hosted SaaSDesktop Only Mobile Capable Single Multiple Paradigm Paradigms
  23. 23. Needs first, Technology next
  24. 24. Business Case Technology Change Management Structure Community Management
  25. 25. Structure
  26. 26. One community? OR patchwork of communities?
  27. 27. The walled gardens phenomena
  28. 28. The middle path
  29. 29. Tags over Taxonomy
  30. 30. Context trumps content
  31. 31. Context demo
  32. 32. old Jarche Credit: Har“The whole becomes greater than thesum of the parts, and knowing who tocall becomes more important thanhaving the right answer.”
  33. 33. “Everyone in your company is not a social media geek.”
  34. 34. Demo of the platform’s current structure.
  35. 35. Tips for structure:•Start with the simplest possible structure•Resist complexity - fight this hard•Monitor contributions and emergentstructure regularly•Rework structure after the fact
  36. 36. Questions for you
  37. 37. Who will your champions be?
  38. 38. Chief ScientistHow will leaders drive contribution?
  39. 39. Which groups will be key to uptake?
  40. 40. Business Case Technology Change Management Structure Community Management
  41. 41. Change Management
  42. 42. Credit: Mark Oel hert“People’s time isa zero sumgame.” - Mark Oelhert
  43. 43. “If ‘social’ doesn’t make life easier, then no one cares!”
  44. 44. Work with existing user behaviours
  45. 45. Get leaders bought in early
  46. 46. Seek help from key influencers
  47. 47. Provide ‘Help’ in Context
  48. 48. . .Listen and respond to feedback
  49. 49. Business Case Technology Change Management Structure Community Management
  50. 50. Community Management
  51. 51. FacilitationCommunity Management
  52. 52. Community manager responsibilities •User education and onboarding •Monitor platform, look for trends •Surface content, connect users •Consult with the business •Interface with leadership •Evolve platform over time and.... •Generally help people!
  53. 53. sahan a 2802 @nikhilrn@
  54. 54. Top 3 users on the platform?
  55. 55. Top 3 users on the platform?
  56. 56. Business Case Technology Change Management Structure Community Management
  57. 57. @sumeet_moghe#lscon (702)
  58. 58. Feedback and Prizes!

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