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Gss Corporate Presentation
 

Gss Corporate Presentation

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    Gss Corporate Presentation Gss Corporate Presentation Presentation Transcript

    • © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information 1 contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com
    • Vision To be among the top 10 Indian IT service providers offering Managed IT Services, globally, by 2015 Mission Provide Innovative Managed IT Services at a Committed Quality and Optimal Cost leveraging Technology, Thought Leadership and Global Delivery Model.
    • Snapshot  A Public Listed IT Services company with 10 years in operations, headquartered in Hyderabad, India  One of the fastest growing IT companies in India  Specializes in providing Managed IT Services  Strong Business Acumen with Technology Leadership  SEI-CMMi Level-3 company, ITIL compliant processes, ISO 9001 and 27001 certifications Acquired ATEC Group GSS lists on NSE specializes in  Global Operations Command Center (GOCC) and BSE Infrastructure Acquired IL&FS Private NSE: GSSAmerica Technology  World-class delivery engine delivering solutions to 40+ Fortune 500 companies ‘Infospectrum Equity invests up Acquired ‘System Solutions (ITS) Consulting’, to $10 MM Dynamix  and 150+ Global 1000 companies Established Global SEI-CMMi Level 3 Corporation’. US Entity has Delivery Center in Certified GSS America been made  top tier technology alliances Established Indian Hyderabad, India Inc. Indian Entity Subsidiary established  Centers of Excellence (CoEs) in USA  Highly capable global team 2008 1999 2003 2005 2006 2007 2009  Strong balance sheet well capitalized
    • What do our customers are asking for? What do clients want from us: How do I Improve our IT economies? • Lower cost while ensuring service levels to my users? • How do I improve my ROI from thousands of underutilized servers • How do I mitigate my Business risks? How do improve the Value IT back to our Business? • How can I make my Data and Data centers strategic assets to our Business. • can we make money with IT? How do we overcome our current limitations? • Technologies • Contracts • People • Strategy
    • Our Vision for integrated IT Services Management Services on demand Integration Services SOA Modernization Business Value Integrated Change Management IT Services Management Business Services Management
    • We sell IMS…Integrated Managed IT Solutions Applications Finance/HR Manufacturing Supply Chain WEB Application Legacy Middleware platforms Java .Net IDM Web services Portals Security Bata Bases Computing Platforms Mainframes Unix Windows Linux Desktops Wireless DR Storage Infrastructure SAN Tape DR Network Infrastructure Voice Data DR Facilities Data centers Call Centers NOCs DR
    • Our Service Offerings… Our Practices Application Development & Infrastructure Management Management Services Services • Oracle ERP Suite of Applications •Workplace services • Custom Application Development •Network & Security services • Oracle Application Maintenance and Production •Data Center services Support •Virtualization services • Legacy Application Migration • Database Migration •Remote Infrastructure Management • Data Migration Solutions Infrastructure Technology Solutions Product Engineering • Enterprise Server Solution Services • Enterprise Storage and Backup Solutions • Custom Product Development • Enterprise Desktop Solutions • Application Testing • Enterprise Communication & Collaboration • Legacy Application Maintenance Solutions • Application development staffing • Managed Print Services • IT Infrastructure staffing • Procurement Services 10
    • Our Application Development & Management framework Governance Framework Application Requirements & Design, Build, Architecture UI Design Project Development Modeling Test, Deploy Management Requirements Due Service Value add Management. Application RIM Analysis Transition Diligence Delivery Services Estimation Maintenance & Support ITIL Framework Configuration Management Build/Release Management Migration Re-engineering Application Quality Transformation Management Reverse Service Application Data Platform Engineering Enablement Metrics/ SLA Management Service Enablers Frameworks – Methodologies, Standards, Guidelines, Checklists, Templates Training Technologies Supported IBM Mainframe, Unix, Linux, Windows, JAVA, .Net Knowledge Management
    • Our Oracle ERP Practice
    • Oracle Applications Support Models • Dedicated resources support client environment Traditional • Recommended Model for Extensively customized applications Application • Moderate resource utilization levels leading to higher service Support cost • Application Support services sourced from shared pool of SMEs Pure Managed • Recommended Model for close to vanilla applications • Offshore centric support model Services • High resource bandwidth utilization leading to low service cost • Application Support services sourced from a combination of shared pool and dedicated resources • Thin layer of Dedicated resources for Hybrid Managed domain/Specialized/Client Services • specific skills • Generic skill set leveraged from shared resource pool • Recommended Model for Highly customized applications
    • Oracle Application Architecture Services Database Server Extensive Support Web Application Database for: Server Server Layer - Batch Monitoring - DB Administration Concurrent Managers Domains & Technology Layer Batch Layer Maximum Support for: - Functional Analysis Configuration Expertise - SetUp Support Application DBA Expertise - Production Fixes Customizations Expertise - Code Execution
    • Applications Managed Services Oracle Apps. Production, Maintenance, & Operational support Services Oracle Operation Support & Production Support Custom & Legacy Apps. Management Services Production, Maintenance, & Operational support Services • Production Issues – Break fixes •18x5 Application Maintenance & • Current State Customizations Support • Application Maintenance • Support •On-call Support during non- business hours for Severity 1 issues • Production Support • Batch Monitoring – Job Execution, • Operations & Helpdesk • File Transmission •Resource Management •SLA Management • Database support • Support of Oracle Application • Database monitoring and tuning • Server, Process Scheduler, Web •Escalation Management •Client Reporting & Reviews • User & Technical Documentation • Server • Apply Oracle application •Performance Management • bundles and tax patches •Performance Management • Managing Oracle Interfaces •Asset Management • Oracle Reports
    • Infrastructure Management Services Workplace Services Virtualization • Messaging Services • Active Directory • Server/Storage Consolidation & Virtualization • Anti-Virus Services • Application Virtualization • Migration Services • Virtual Desktop Strategy / Deployment • Desktop Services • Infrastructure as a Service (IaaS) • Windows & Linux • Virtualized Environment Monitoring & • Unified Communication Management RIMS Monitoring Environment Assessment & ITIL Cloud Interoperable Services Management Audit Services People Process Consulting Consulting Heterogeneity 24 X 7 Service Performance Metrics / Trend Technology Tools Hybrid Private Transformatio Desk Management Analysis Cloud Cloud nal Consulting Secured Environment Network & Security Data Center • Managed LAN & WAN • Server Management • Remote Connected Office • Storage Management • Network Design & Architecture • Cloud Computing Services • Security Services • ITIL Consulting • Identity & Access Management • Platform Hardening • Platform Hardening • Systems Integration • Networking Services • Database Administration
    • Proven Engagement & Transition Framework
    • Managed IT Services Delivery Framework Architect Design Build/Upgrade Implement Recode/Reengineer Level 3 Problem & Advanced trouble Virtual Infra Configuration Application Storage Availability shooting & RCA management Management Management Management Manage Desktop Patch & Antivirus Backup Recovery Management Network Database Server Level 2 Management Management Management Management Management Management Monitor Proactive Reactive SLA Level 1 SOP Knowledge base Change Alerts Call log and dispatch SLA maintenance Log Patch & Software User Account Incident Logging SOP based Resolution Level 0 installation management Service Desktops/ Storage & Virtual Network Database Application Files Platforms Servers Backup Infrastructure
    • GSS Service Transition Framework  Swift transition to offshore for service support (Using Common team members for steady state and transition) C  Least disturbance to existing service delivery (Business Continuity) S  Minimized migration risk (Risk Mitigation) through Onsite Parallel Run U T Stabilization R E R Offshore Execution Acceptance test A E Knowledge Transition  Dry Run/Sample tasks D  Offshore Transition in Parallel N  Facilities  CSF & SLA review Y Acquisition  Tools T  Team Structure/Functional  Tool and Infra Review  Adapt Processes SOPs Tuning Due Diligence  Technology, process and tools  Complete Run Books Roles Task Transfers S S  Engage the ramped  Process Replication understanding  up offshore team  Knowledge Transfer/Training T T  Validate Assumptions  Work shadow  Staging  Finalize Scope  Operations understanding  Connectivity Design A A  SOW document  Shift Handover  Tool and Facility T  Escalation mechanism  Architecture T  Project Plan  Role redefinition Map E  Resources  Reporting E  Content & periodicity  Offshore Training  Time lines  Trainer Readiness Due Diligence Study Redesign/Adapt Replicate Testing SOPs Draft Run Books Final Run books OMC and connectivity OUTPUT SOW SLAs Solution Design established Client Signoff Project Plan, Acceptance test plan Role Transfer Map Knowledge transfer Live Operations completed 8 Pricing Trainer Readiness
    • GSS Service Level Management framework Start Client Service Project Management catalog Office, Engineering Learning & Define SLA Project Management Office, Optimization Business Engineering, Development Senior Management Address Mutual Client Review SLA any SLA agreement issue on SLA Service Level Agreement Project Manager Analyze & Provide Report metrics Service Resources Capture related metrics & Service Assurance Quality Monitor Project Manager
    • Worldwide Offices Albany, NY: 1762 Central Avenue, Albany, NY & Suite 37E, 325 5th Avenue, NY, NY India: Company Headquarters Middle East P.O. Box 73030 Cyber Gateway IT Park, Dubai Internet City, Hyderabad India, Dubai - UAE 2 Floors in Building B (3rd and 5th) Mt. Prospect, IL: 1699 Wall St. Suite 201 Mt. Prospect, IL . 60056 System Dynamix Corporation 2842 Main Street, APAC Glastonbury, 3 Shenton Way, Connecticut 06033 #03-09, Shenton House, Singapore 068805
    • Q&A 16
    • © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com
    • Infrastructure Facilities  Cyber Gateway IT Park, Hyderabad India; 17000 sq.ft Operational area  Modern Facilities with Earthquake Protection Capacity  300 per shift on (Floor Capacity); Can scale up by 100% in 4 weeks  Two 30+ seat training rooms  State of the art 30 seat 24X7 NOC (serves internal & external customers)  2 Server Rooms with gas based fire retardant systems Security  Manned and un-manned security  6 Security Checks to reach either floor  4 Guard Posts; 1 Key Card System; 1 Biometric System Connectivity  4 separate and unique ISPs with ISP Failover at the Firewall  3 separate voice line providers Utilities  2 Government run Power Connections from different plants  2 Diesel Generators  Dedicated UPS Certifications  ISO 9001:2000 – Quality Management Systems  ISO 20000 – International Standard for IT Service Management (in progress)  ISO 27001 – Information Security Management  CMMi Level 3 14
    • Clientele (USA) Aerospace & Defense Automotive Banking & Finance Energy & Utility Healthcare Insurance Information Technology Manufacturing Telecom Sports & Entertainment 7
    • Clientele Dubai Municipality Executive Council of Abu Dhabi Ministry of Education (KSA) Saudi Grating Dubai Police Lava Jet National Water Company Mohammed Bin Rashid Est. Zayed Prize International