Lean IT:
Maximum Value
at Minimum Cost
Every Customer Matters. Every Dollar Counts.




           A positive customer experience
                  is your busin...
Pressures on IT




                                                                    Deliver a superior customer
      ...
Deliver Maximum Value at Minimum Cost



                                        Lean IT
                          VALUE
 ...
Enterprise IT Management Solutions Enable Lean IT




                                          Lean IT
                  ...
6 Disciplines of EITM: Lean IT On-ramps



Application Performance                                                        ...
Lean IT                 …delivering solutions




Business Experience Management           VALUE
                         ...
The CA Difference


CA software automates IT processes to
maximize customer value and minimize cost

    Exclusive Focus  ...
Recognized Leader in Enterprise IT Management




    Forrester                                Gartner
    Largest Market ...
Successful IT and CA




Business Depends                 CA Enables
on Successful IT                 Successful IT
>    I...
Footnotes
*    The Magic Quadrant is copyrighted 2008-2009 by Gartner, Inc. and is reused with permission. The Magic Quadr...
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Lean IT

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Lean IT

  1. 1. Lean IT: Maximum Value at Minimum Cost
  2. 2. Every Customer Matters. Every Dollar Counts. A positive customer experience is your business lifeline. IT is critical to delivering a positive customer experience to drive revenue and growth. 2
  3. 3. Pressures on IT Deliver a superior customer experience Executives Staff Increase agility Compliance Improve business-IT engagement CIO Effectively manage change PMO CISO Support Reduce costs, increase Strategic Sourcing productivity Operations Ensure security and compliance Network Mainframe Distributed Virtual Cloud 66% of IT resources are used to run versus 34% to Grow/Transform22 --Gartner, Inc. . 3
  4. 4. Deliver Maximum Value at Minimum Cost Lean IT VALUE An approach that helps IT organizations focus on what‟s important — Executives Staff delivering value Compliance to their customers  Reduce waste CIO PMO  Increase productivity CISO Support  Improve customer Strategic Sourcing experience Operations  Aim resources at high Network value deliverables COST 4
  5. 5. Enterprise IT Management Solutions Enable Lean IT Lean IT VALUE Uniquely enabled by CA’s EITM solutions Executives  Visualize, automate Staff Compliance and optimize IT systems and processes CIO Enterprise IT PMO Management From the data center CISO Support to the customer Strategic Sourcing From staff to assets Operations Network  Govern, manage and secure IT Only CA covers it all COST 5
  6. 6. 6 Disciplines of EITM: Lean IT On-ramps Application Performance Infrastructure Management Management VALUE Automate and assure to reduce 1,200 customers get visibility into 5 service delivery costs by 30%2; server billion transactions a day provisioning time by 90%21 Application Performance Mgmt Infrastructure Management Security Management Project & Portfolio Mgmt Service Management Security Management Service Management Streamline security processes, reduce Mainframe 2.0 Rapid implementation boosts IT costs and get value from your security productivity and user satisfaction investments faster than ever before Project & Portfolio Management Mainframe 2.0 Acknowledged market leader with Simplify mainframe management: both on-premise and On Demand Run the leanest platform even leaner solutions COST 6
  7. 7. Lean IT …delivering solutions Business Experience Management VALUE Service Portfolio Management CA uniquely combines Application Performance with Infrastructure CA uniquely combines industry- Management leading PPM and Service Management Business Experience • Ensure a positive customer Management • Improve business-IT engagement experience • Optimize service supply and demand • Resolve problems before customers are impacted Service Portfolio Management IT Risk & Compliance IT Risk & Business-Driven Automation Compliance CA uniquely combines Security CA uniquely combines Data Center, Management and Governance, Risk & Process and Workload Automation Compliance Business-Driven Automation • Optimize and automate the • Mitigate risk infrastructure • Reduce the cost of compliance • Increase agility to respond to change COST 7
  8. 8. The CA Difference CA software automates IT processes to maximize customer value and minimize cost Exclusive Focus Best in Class Freedom on Software Technology of Choice  No hardware or  Comprehensive  Mainframe to services agenda portfolio to govern, distributed, any manage and secure platform  Faster time to value  Continued investment  Virtual to physical  Lower cost of further extends value  Cloud to on-premises ownership  Integration 8
  9. 9. Recognized Leader in Enterprise IT Management Forrester Gartner Largest Market Share Magic Quadrants*  IT Management Software1 Positioned in the “Leaders” Quadrant  IT Project & Portfolio Management12 Status as a Leader in Forrester Wave**  Web Access Management13  Records Management4  User Provisioning14  Enterprise Single Sign On15  Appliance-Based End User Experience Monitoring5 Worldwide Market Share Report  Client Management Suites6 Leader, 2007  Data Center Automation7  User Provisioning16  Service Desk Management Tools  IT Asset Management17 for Large Enterprises8  Job Scheduling18  Service Desk Management Tools for Small Enterprises9 MarketScope*** Strong Positive  Project Portfolio Management10  IT Asset Management Repository19  IT Asset Lifecycle Management11  Records Management20 9 Copyright © 2009 CA
  10. 10. Successful IT and CA Business Depends CA Enables on Successful IT Successful IT > In an online world, > $4B company focused solely IT matters on helping IT succeed > IT is critical to driving > Govern, manage & secure revenue and delivering IT: No other vendor does it customer value all or as well > Lean IT delivers > Pragmatic, cross-platform, maximum IT value market-leading solutions at minimum cost > Start today from any > Lean IT helps focus on-ramp: Quick and resources on the right sustainable wins things 10
  11. 11. Footnotes * The Magic Quadrant is copyrighted 2008-2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner‟s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. ** The Forrester Waves are copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester‟s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. ** MarketScope Disclaimer The MarketScope is copyrighted 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 1. “Market Overview: The IT Management Software Market in 2009,” 11. “The Forrester Wave™: IT Asset Lifecycle Management, Q2 2009,” Forrester Research, March 13, 2009. Market share numbers are in US$ Forrester Research Inc.; April 10, 2009. millions and are Forrester estimates. Numbers reflect estimated 12. Gartner, Inc., “Magic Quadrant for IT Project and Portfolio Management,” revenues in 2008 and include product licensing and maintenance Matt Light, Daniel B. Stang; June 13, 2008. revenues; they do not include services. 13. Gartner, Inc., “Magic Quadrant for Web Access Management,” 2. IDC White Paper sponsored by CA, “Improving IT Economics and Ray Wagner, Earl Perkins and Perry Carpenter, November 10, 2008. Gaining Business Value with CA‟s EITM Software: An ROI Study,” Doc. # 14. Gartner, Inc., “Magic Quadrant for User Provisioning,” Earl Perkins and 214817, Randy Perry, Tim Grieser, Eric Hatcher, October 2008. Perry Carpenter, August 15, 2008. 3. IDC White Paper sponsored by CA, “„How Project and Portfolio 15. Gartner, Inc., “Magic Quadrant for Enterprise Single Sign On, Greg Management Solutions Are Delivering Value to Organizations,” Doc # Kreizman. September 18, 2008. 213980, Randy Perry, Eric Hatcher, September 2008 16. Gartner, Inc., “Market Share: Security Software, Worldwide, 2007,” 4. “The Forrester Wave™”: Records Management Q1, 2007, Forrester Ruggero Contu and Matthew Cheung, June 3, 2008. Based on total Research, Inc.; March 14, 2007. software revenue. 5. “The Forrester Wave™: Appliance-Based End User Experience 17. Gartner, Inc., “Market Share: IT Operations Management, Worldwide, Monitoring, Q2 2007,” Forrester Research, Inc.; June 21, 2007. 2007,” Rene Millman, June 4, 2008. Based on total software revenue. 6. “The Forrester Wave™: Client Management Suites, Q3 2007,” Forrester 18. Gartner, Inc., “Market Share: IT Operations Management, Worldwide, Research, Inc.; July 24, 2007. 2007,” Rene Millman, June 4, 2008. Based on total software revenue. 7. “The Forrester Wave™: Data Center Automation, Q2 2008,” Forrester 19. Gartner, Inc., “MarketScope for the IT Asset Management Repository, Research, Inc.; April 2008. 2008,” William Snyder, Patricia Adams, April 21, 2008. 8. “The Forrester Wave™: Service Desk Management Tools, Q2 2008,” 20. Gartner, Inc., “MarketScope for Records Management, 2008”, Kenneth Forrester Research, Inc.; April 2008. Chin, May 20. 2008 9. “The Forrester Wave™: Service Desk Management Tools, Q2 2008,” 21. Measured CA results, labs on demand 2009 Forrester Research, Inc.; April 2008. 22. Gartner, Inc., “IT Spending and Staffing Report, 2009,” Michael Smith, 10. “The Forrester Wave™: Project Portfolio Management Tools, Q4 2007,” Kurt Potter, January 27, 2009. ID: G00164940. Forrester Research, Inc.; December 18, 2007.

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