Module Three:
Effective Listening Skills


           With Kathy Bote’
Listening Facts

• We speak 300 words per minute
• We listen at 1,000 -1,200 words a minute.
                         t

•...
Ineffective Listening

               Frustration           Conflicts




        Time
                         Costs
    ...
Course Goals
                 Encourage
                   open
                                   Use
Overcome        com...
LISTENING A POWERFUL TOOL FOR LEADERS


            YOURS   THEIRS

                OTHER
               REALITY
Upper left corner
Upper right corner
“The single biggest problem in
 communication is the illusion
   that it has taken place.”

      George Bernard Shaw
Levels      Ignoring
of
Listening   Pretending


            Selecting


            Attending


            Feeling
SIX BLOCKS TO LISTENING
                            Competing
            Placating
                                      ...
Steps to Empathic Listening

     Prepare


     Receive


     Confirm
Prepare to Listen

 ◦ Eliminate distractions
 ◦ Make the conscious decision to listen
 ◦ Put ego aside
 ◦ Take notes
5 Steps to Recieving
                           Be
                        attentive




        Ask
                     ...
Confirm Understanding

          Restate
    1

          Reflect
    2

          Add on
    3
“We are what we
 repeatedly do.
Excellence, then,
  is not an act,
   but a habit.”

   — Aristotle



      20
PRACTICE ACTIONS



   1               2                3

  Focus on one                      Practice the
              ...
“Listening is so close
to loving, most people
    don’t know the
      difference.”
         Jim Cairo
Module Three:
Effective Listening Skills



         With Kathy Bote’
Couragespeaks 4a7391bd f038-47f2-aede-6f5548addde9
Couragespeaks 4a7391bd f038-47f2-aede-6f5548addde9
Couragespeaks 4a7391bd f038-47f2-aede-6f5548addde9
Couragespeaks 4a7391bd f038-47f2-aede-6f5548addde9
Couragespeaks 4a7391bd f038-47f2-aede-6f5548addde9
Couragespeaks 4a7391bd f038-47f2-aede-6f5548addde9
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Couragespeaks 4a7391bd f038-47f2-aede-6f5548addde9

  1. 1. Module Three: Effective Listening Skills With Kathy Bote’
  2. 2. Listening Facts • We speak 300 words per minute • We listen at 1,000 -1,200 words a minute. t • 70 – 90 % of what you say is screened out • Recall less than 50 % of what was said • Fewer than 2 % get formal training
  3. 3. Ineffective Listening Frustration Conflicts Time Costs t Relationships Money
  4. 4. Course Goals Encourage open Use Overcome communication empathic barriers listening Understand Make Course effective the listening process Goals listening a habit
  5. 5. LISTENING A POWERFUL TOOL FOR LEADERS YOURS THEIRS OTHER REALITY
  6. 6. Upper left corner
  7. 7. Upper right corner
  8. 8. “The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw
  9. 9. Levels Ignoring of Listening Pretending Selecting Attending Feeling
  10. 10. SIX BLOCKS TO LISTENING Competing Placating Rehearsing BLOCKS TO LISTENING Combating Dreaming Advising Filtering
  11. 11. Steps to Empathic Listening Prepare Receive Confirm
  12. 12. Prepare to Listen ◦ Eliminate distractions ◦ Make the conscious decision to listen ◦ Put ego aside ◦ Take notes
  13. 13. 5 Steps to Recieving Be attentive Ask Listen to questions t…. content Recieving Show Listen for attention emotion (“hmm”…)
  14. 14. Confirm Understanding Restate 1 Reflect 2 Add on 3
  15. 15. “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” — Aristotle 20
  16. 16. PRACTICE ACTIONS 1 2 3 Focus on one Practice the Prepare to 5 receiving person listen steps 4 5 6 Follow with Document Repeat daily 4 confirming the outcome steps
  17. 17. “Listening is so close to loving, most people don’t know the difference.” Jim Cairo
  18. 18. Module Three: Effective Listening Skills With Kathy Bote’

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