The CMO And CIO Must Accelerate On Their Path To Better Collaboration
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The CMO And CIO Must Accelerate On
Their Path To Better Collaboration
by Sheryl Pattek, October 31, 2013
People: Strategy, Leadership, And Joint Understanding Need Attention
According to our survey, CMOs and CIOs still don’t come to the table with an open
mind to build a joint strategy. To close the gap, IT must ramp up its marketing chops to
understand marketing. In return, marketing must clearly outline its priorities, link them
to business results, and then communicate those needs to IT.
Process: Misaligned Expectations And Miscues Remain
While survey results show progress in joint project deployment, agreement on
acceptable time-to-market remains a long way off. CIOs can avoid marketing going
rogue by picking up the implementation pace and communicating improvements. On
the flip side, CMOs can reduce frustration by setting realistic expectations that the IT
team can deliver.
Technology: Understanding Of Customers And Their Experiences Comes
Collecting customer data is just the first step to bringing customer intelligence into
the business. CMOs and CIOs must partner to define and lead the work ahead to turn
massive data sets into actionable customer insights needed to fuel business growth.
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