Dr.K.Baranidharan
Present by…
TOTAL QUALITY
MANAGEMENT
TQM 2July 13, 2013
Joseph Moses Juran’s Trilogy
Presented by
Dr.K.Baranidharan
About : Joseph M. Juran
 Born Romania December
24, 1904, emigrated to
America in 1912.
 Graduated from
Minneapolis South...
 1951 – published ‘quality control
hand book’
 Juran has authored 100’s papers
and 12 books
 Juran has been awarded 30
...
JURAN CONTRIBUTION
 Juran’s Contributions Can Be Studied
Under The Following Six Topics.
 1. Internal customers
 2. Cos...
1.INTERNAL CUSTOMER
 The customer was not just the
end customer and that each
person along the chain has an
internal cust...
 The person will be a process,
carrying out some transformation or
activity.
 Juran maintained that at each
stage was a ...
2.COST OF QUALITY
 Juran classifies the cost of quality into three
classes are:
 1. Failure costs:- Scrap, rework, corre...
Introduction
 Quality
“Quality” means those features of products
which meet customer needs and thereby
provide customer ...
J.M. Juran’s Trilogy
Developed the idea of trilogy
• Quality Planning
• Quality Improvement
• Quality Control
Trilogy sh...
How To Manage For Quality: The
Juran Trilogy
 To attain quality, it is well to begin by
establishing the “vision” for the...
Quality Planning
 Establish quality goals
 Identify who the customers are
 Determine the needs of the customers
 Devel...
Quality Control
 Evaluate actual performance
 Compare actual performance with quality
goals
 Act on the difference
 Ch...
Quality Improvement
 Prove the need Establish the infrastructure
 Identify the improvement projects
 Establish project ...
10 STEPS of quality improvement
 1. Build awareness of the need and opportunity for
improvement
 2. Set goals for improv...
BREAKTHROUGH CONCEPT
 Like Deming cycle, juran’s
breakthrough concerns itself with
the product/service life cycle.
 In e...
Dr.K.Baranidharan
THANK YOU
TQM - JURAN CONTRIBUTION
Upcoming SlideShare
Loading in...5
×

TQM - JURAN CONTRIBUTION

8,657

Published on

BE.ECE FINAL YEAR. TQM - JURAN CONTRIBUTION

Published in: Education, Business, Technology
0 Comments
7 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
8,657
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
7
Embeds 0
No embeds

No notes for slide

Transcript of "TQM - JURAN CONTRIBUTION"

  1. 1. Dr.K.Baranidharan Present by…
  2. 2. TOTAL QUALITY MANAGEMENT TQM 2July 13, 2013
  3. 3. Joseph Moses Juran’s Trilogy Presented by Dr.K.Baranidharan
  4. 4. About : Joseph M. Juran  Born Romania December 24, 1904, emigrated to America in 1912.  Graduated from Minneapolis South High School (1920)  Bachelor's degree in electrical engineering from the University of Minnesota (1924)  Contribution in the field of management, particularly quality management  Founder of the consulting firm of Juran Institute, Inc.
  5. 5.  1951 – published ‘quality control hand book’  Juran has authored 100’s papers and 12 books  Juran has been awarded 30 medals and fellowships world wide.
  6. 6. JURAN CONTRIBUTION  Juran’s Contributions Can Be Studied Under The Following Six Topics.  1. Internal customers  2. Cost of Quality  3. Quality Trilogy  4. Juran’s 10 steps  5. Breakthrough concept
  7. 7. 1.INTERNAL CUSTOMER  The customer was not just the end customer and that each person along the chain has an internal customer.  Each person along the chain, from product designer to final user, is a supplier and a customer.
  8. 8.  The person will be a process, carrying out some transformation or activity.  Juran maintained that at each stage was a “three role model”. Supplier Process Customer
  9. 9. 2.COST OF QUALITY  Juran classifies the cost of quality into three classes are:  1. Failure costs:- Scrap, rework, corrective actions, warranty claims, customer complaints, and loss of customer.  2. Appraisal costs:- Inspection, compliance auditing and investigations.  3. Prevention costs: Training, preventive auditing and process improvement implementation.  Juran demonstrated the potential for increased profits that would result if the cost of poor quality could be reduced.
  10. 10. Introduction  Quality “Quality” means those features of products which meet customer needs and thereby provide customer satisfaction “Quality” means freedom from deficiencies— freedom from errors that require doing work over again (rework) or that result in field failures, customer dissatisfaction, customer claims, and so on In this sense, the meaning of quality is oriented to costs, and higher quality usually “costs less
  11. 11. J.M. Juran’s Trilogy Developed the idea of trilogy • Quality Planning • Quality Improvement • Quality Control Trilogy shows how an organization can improve every aspect by better understanding of the relationship between processes that plan, control and improve quality as well as business results In 1951, the first edition of Juran’s quality control handbook was published
  12. 12. How To Manage For Quality: The Juran Trilogy  To attain quality, it is well to begin by establishing the “vision” for the organization, along with policies and goals  Managing for quality makes extensive use of three such managerial processes: Quality Planning Quality Control Quality Improvement  These processes are now known as the “Juran trilogy”
  13. 13. Quality Planning  Establish quality goals  Identify who the customers are  Determine the needs of the customers  Develop product features that respond to customer’s needs  Develop processes able to produce the product features  Establish process controls; transfer the plans to the operating forces
  14. 14. Quality Control  Evaluate actual performance  Compare actual performance with quality goals  Act on the difference  Choose units of measurement  Choose control subjects (what to control)  Interpret the difference (actual vs standard)
  15. 15. Quality Improvement  Prove the need Establish the infrastructure  Identify the improvement projects  Establish project teams  Provide the teams with resources, training, and motivation to:  Diagnose the causes Stimulate remedies  Establish controls to hold the gains
  16. 16. 10 STEPS of quality improvement  1. Build awareness of the need and opportunity for improvement  2. Set goals for improvement  3. Organise to reach the goals  4. Provide training  5. Carry out projects to solve problem  6. Report progress  7. Give recognition  8. Communication result  9. Keep score  10. maintain momentum by making annual improvement part of the regular systems and process of the company.
  17. 17. BREAKTHROUGH CONCEPT  Like Deming cycle, juran’s breakthrough concerns itself with the product/service life cycle.  In essence, this splits it up into two areas :  “journey from symptom to cause” and “journey from cause to remedy”.
  18. 18. Dr.K.Baranidharan THANK YOU

×