TQM - JURAN CONTRIBUTION

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BE.ECE FINAL YEAR. TQM - JURAN CONTRIBUTION

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TQM - JURAN CONTRIBUTION

  1. 1. Dr.K.Baranidharan Present by…
  2. 2. TOTAL QUALITY MANAGEMENT TQM 2July 13, 2013
  3. 3. Joseph Moses Juran’s Trilogy Presented by Dr.K.Baranidharan
  4. 4. About : Joseph M. Juran  Born Romania December 24, 1904, emigrated to America in 1912.  Graduated from Minneapolis South High School (1920)  Bachelor's degree in electrical engineering from the University of Minnesota (1924)  Contribution in the field of management, particularly quality management  Founder of the consulting firm of Juran Institute, Inc.
  5. 5.  1951 – published ‘quality control hand book’  Juran has authored 100’s papers and 12 books  Juran has been awarded 30 medals and fellowships world wide.
  6. 6. JURAN CONTRIBUTION  Juran’s Contributions Can Be Studied Under The Following Six Topics.  1. Internal customers  2. Cost of Quality  3. Quality Trilogy  4. Juran’s 10 steps  5. Breakthrough concept
  7. 7. 1.INTERNAL CUSTOMER  The customer was not just the end customer and that each person along the chain has an internal customer.  Each person along the chain, from product designer to final user, is a supplier and a customer.
  8. 8.  The person will be a process, carrying out some transformation or activity.  Juran maintained that at each stage was a “three role model”. Supplier Process Customer
  9. 9. 2.COST OF QUALITY  Juran classifies the cost of quality into three classes are:  1. Failure costs:- Scrap, rework, corrective actions, warranty claims, customer complaints, and loss of customer.  2. Appraisal costs:- Inspection, compliance auditing and investigations.  3. Prevention costs: Training, preventive auditing and process improvement implementation.  Juran demonstrated the potential for increased profits that would result if the cost of poor quality could be reduced.
  10. 10. Introduction  Quality “Quality” means those features of products which meet customer needs and thereby provide customer satisfaction “Quality” means freedom from deficiencies— freedom from errors that require doing work over again (rework) or that result in field failures, customer dissatisfaction, customer claims, and so on In this sense, the meaning of quality is oriented to costs, and higher quality usually “costs less
  11. 11. J.M. Juran’s Trilogy Developed the idea of trilogy • Quality Planning • Quality Improvement • Quality Control Trilogy shows how an organization can improve every aspect by better understanding of the relationship between processes that plan, control and improve quality as well as business results In 1951, the first edition of Juran’s quality control handbook was published
  12. 12. How To Manage For Quality: The Juran Trilogy  To attain quality, it is well to begin by establishing the “vision” for the organization, along with policies and goals  Managing for quality makes extensive use of three such managerial processes: Quality Planning Quality Control Quality Improvement  These processes are now known as the “Juran trilogy”
  13. 13. Quality Planning  Establish quality goals  Identify who the customers are  Determine the needs of the customers  Develop product features that respond to customer’s needs  Develop processes able to produce the product features  Establish process controls; transfer the plans to the operating forces
  14. 14. Quality Control  Evaluate actual performance  Compare actual performance with quality goals  Act on the difference  Choose units of measurement  Choose control subjects (what to control)  Interpret the difference (actual vs standard)
  15. 15. Quality Improvement  Prove the need Establish the infrastructure  Identify the improvement projects  Establish project teams  Provide the teams with resources, training, and motivation to:  Diagnose the causes Stimulate remedies  Establish controls to hold the gains
  16. 16. 10 STEPS of quality improvement  1. Build awareness of the need and opportunity for improvement  2. Set goals for improvement  3. Organise to reach the goals  4. Provide training  5. Carry out projects to solve problem  6. Report progress  7. Give recognition  8. Communication result  9. Keep score  10. maintain momentum by making annual improvement part of the regular systems and process of the company.
  17. 17. BREAKTHROUGH CONCEPT  Like Deming cycle, juran’s breakthrough concerns itself with the product/service life cycle.  In essence, this splits it up into two areas :  “journey from symptom to cause” and “journey from cause to remedy”.
  18. 18. Dr.K.Baranidharan THANK YOU

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