• Leadership is the process of influencing
others towards the accomplishment of
• Leadership is lifting of mans visions to
higher sights, the raising of mans
performance to a higher standard, the
building of mans personality beyond its
"Leadership is a function of knowing
yourself, having a vision that is well
communicated, building trust among
colleagues, and taking effective action to
realize your own leadership potential."
Prof. Warren Bennis
Characteristics of Leaders
1. Give Priority to external and internal customers.
2. They empower, rather than control, subordinates.
3. They emphasize improvement rather than maintenance. If it is not perfect improve
4. They emphasize prevention. An ounce of prevention is worth a pound of cure.
5. They encourage collaboration rather than competition.
6. They train and coach, rather than direct and supervise.
7. They learn from problems. Problem treated as an opportunity rather than
something to be minimized or covered up.
8. They continually try to improve communications.
9. They continually demonstrate their commitment to Quality. Actions speak louder
10. They choose suppliers on the basis of quality not price.
11. They establish organizational systems to support quality effort.
12. They encourage and recognize team effort.
13. Improve communication
14. Benchmark continuously(creat new learning and problem)
15. Build supplier partnership (feedback, dicuss improvement, encourage
• Directing style of leadership (Autocratic):
– Leader makes decisions without reference to anyone else
– High degree of dependency on the leader
– Can create de-motivation and alienation
– May be valuable in some types of business where
decisions need to be made quickly and decisively
– More knowledge of situation
– Use of directing style of leadership knowledge of
• Consulative style:
• Encourages participation
• Seeks advice, suggestions
• Final decision maker
• Seeking input from those working
• Participative style:
• Assigns work to the employees
• Guidance during the work process
• Makes decision based on the
conclusions of the employees
working on the task
• Delegating style:
• Leader realise that different situations call for
different leadership styles
• Leader checks to verify the successful
completion of the assignment and participates
only if necessary.
• Individual or team having been given both
responsibility and the authority to get job
• 1) Vision:
• Vision is crucial for leaders during
• Leaders recognise the radical
organisation changes taking place
today as opportunities to achieve
• Leader empowerment employees to
assume ownership of problem or
opportunities and to proactive in
implementing improvement and
making decisions in the best interest
of the organisation.
• 3) intuition :
• Leaders usually follow their
• They must be prepared to make
difficult decision even in the face
of uncertaninty and change and
anticipate the future
• 4) Self understanding :
• The ability to look at one’s self and
then identity relationships with
employees and within the
• It requires an examination of one’s
weaknesses as well as strength.
• 5) Value congruence:
• Leaders integrate the values into the
• Values are basic assumptions and
beliefs about the nature of business,
mission, people and relationships of an
• Values include trust and respect of
individuals, openness, teamwork,
integrity and commitment of quality.
• Adaptable to situations
• Alert to social environment
• Ambitious and achievement orientated
• Dominant (desire to influence others)
• Energetic (high activity level)
• Tolerant of stress
• Willing to assume responsibility
• Clever (intelligent)
• Conceptually skilled
• Diplomatic and tactful
• Fluent in speaking
• Knowledgeable about group task
• Organised (administrative ability)
• Socially skilled
Leadership Traits and Skills
Leaders will also use:
Integrity, Honesty, Compassion,
Situational/contingency Leadership (Hersey-Blanchard, 1970/80)
Leadership style changes according to the 'situation‘ and in response to the
individuals being managed – their competency and motivation
Competency Low competence Some
High competence High competence
Able and willing
Leadership style DIRECTIVE