EE&FA - TEAMS AND TEAM WORKS - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN

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EE&FA - TEAMS AND TEAM WORKS - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN

EE&FA - TEAMS AND TEAM WORKS - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN

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  • 1. Dr.K.Baranidharan Present by…
  • 2. TOTAL QUALITY MANAGEMENTTQM 218 August 2013
  • 3. TEAMS AND TEAM WORK Presented by Dr.K.Baranidharan
  • 4. • TEAM: a group of people working together to achieve common objectives or goals. • TEAMWORK: cumulative actions of the team during which each member of the team subordinates his individual interests and opinions to fulfill the objectives or goals of the group • TQM :the involvement of everyone in making improvements
  • 5. Benefits of TEAMWORK • Improved solutions to quality problems • Improved ownership of solutions • Improved communications • Improved integration • Improved cooperation
  • 6. 15-8 The Types of Groups and Teams in Organizations Figure 15.2
  • 7. 15-9 The Types of Groups and Teams • Formal Group –A group that managers establish to achieve organization goals. • Cross-functional teams – composed of members from different departments • Cross-cultural teams – composed of members from different cultures or countries
  • 8. 15-10 The Types of Groups and Teams • Informal Group – A group that managers or nonmanagerial employees form to help achieve their own goals or to meet their own needs.
  • 9. 15-11 The Types of Groups and Teams Type of Team Top-management team A group composed of the CEO, the president, and the heads of the most important departments Research and development team A team whose members have the expertise and experience needed to develop new products Command groups A group composed of subordinates who report to the same supervisor, also called a department or unit, Task forces A committee of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific, mutual problem; also called an “ad hoc” committee
  • 10. 15-12 The Types of Groups and Teams Type of Team Self-managed work team A group of employees who supervise their own activities and monitor the quality of the goods and services they provide. Virtual team A team whose members rarely or never meet face to face and interact by using various forms of information technology such as email, computer networks, telephone, faxand video conferences. Friendship group An informal group composed of employees who enjoy each other’s company and socialize with each other. Interest group An informal group composed of employees seeking to achieve a common goal related to their membership in an organization.
  • 11. 15-13 Teams and Responsiveness to Customers • Responsiveness to Customers – Difficult to achieve given the many constraints. • Safety issues, regulations, costs. – Cross-functional teams can provide the wide variety of skills needed to meet customer demands. • Teams consist of members of different departments.
  • 12. Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, © Pearson Education Limited 2009Slide 16.14 Team Role Team role Descriptors and strengths Completer-finisher introvert, delivers on time Implementer Conservative, reliable, turns ideas into practical actions Team Worker co-operative, averts friction Specialist provides knowledge and skills in rare supply Monitor Evaluator open to change, judges accurately Co-ordinator Dominant, good chairperson, delegates well Plant Trustful, creative, solves difficult problems Shaper Emotional, impatient, has the drive to overcome obstacles Resource Investigator Diplomatic, persuasive, communicative, develops contacts
  • 13. Jump to first page 15 Characteristics of an effective team  Competency – in terms of technical skills and managerial skills.  Hardware, software skills as well as communication and interpersonal skills.
  • 14. Jump to first page 16 Characteristics of an effective team  Common purpose – everyone works for the same set of objectives described in the project plan. This helps:  channel collective efforts toward the ultimate goal of the project; e.g., customer satisfaction.  focus communication  reduce ambiguity.  increase interaction among members.
  • 15. Jump to first page 17 Characteristics of an effective team  Sense of trust – among team members as well as between members and the project manager.  Members feel comfortable discussing mistakes.  Members feel comfortable asking each other for help.  It reduces secrecy, rumor, gossip, etc.
  • 16. Jump to first page 18 Characteristics of an effective team  Positive attitude – the team exhibits a can- do attitude at all times.  Especially when project is faced with setbacks and difficulties; turnover, vendor issues, resource shortfall.  It shows creativity and exhibits problem solving attitude to get things done within time and budget.
  • 17. Jump to first page 19 Characteristics of an effective team  Outcome oriented – the team understands that ultimately it is the customer satisfaction that matters.  Considers project owners, sponsors, users and the management as customers.  Works toward accomplishing the desired outcome.
  • 18. Jump to first page 20 Characteristics of an effective team  Problem solving – the team seeks creative means to accomplish goals and objectives.  The ability to see problems before they arise and to prepare for appropriate response.  It reflects team competency and experience and creates respects from stakeholders.
  • 19. Jump to first page Characteristics of an effective team  Synergy – the team exhibits high levels of energy, coordination, and effectiveness.  The team functions as a cohesive unit.  Communication among members is smooth and effortless.  There is a high level of understanding among members with respect to project goals.  The team’s energy is focused and waist is minimized.
  • 20. Jump to first page 22 Characteristics of an effective team  Responsibility – members feel responsible for successes and failures of the project.  Individuals succeed or fail when the team succeeds or fails.  Individuals relate responsibilities of their work units and tasks with those of the project.
  • 21. Jump to first page Characteristics of an effective team  Openness – the team exhibits openness for exchanging ideas.  Innovation and critical thinking is encouraged.  Proposals for change are forthcoming, realistic and timely.  Members feel comfortable seeking help from others; this will reduce problems later.
  • 22. Jump to first page 24 Characteristics of an effective team  Professionalism – the team holds high standard, respects the individual, and adheres to codes of ethics.  The team exhibits integrity.  Members respect each other, customers, and stakeholders.
  • 23. Jump to first page Barriers to Team progress  Insufficient training  Lack of planning  Lack of management support  Lack of union support  No time to do improvement work  Project objectives are not significant  Project scope too large  Incomplete rewards and compensation 25
  • 24. Stages of Team Development Forming Storming Norming Performing Adjourning
  • 25.  Group of individuals and team work.  Agreement and role allocation are challenged and the established at the stage of team developed  Team development , formal and informal relationships  Operating successful manner  Performance is to be evaluated in view of the set targets
  • 26. Dr.K.Baranidharan THANK YOU