Retail CIO 2020

715 views
650 views

Published on

Retail 2020 will demand new action and thought from the Retail CIO. Here are four areas which CIOs should expend some of their energy towards

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
715
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
24
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Retail CIO 2020

  1. 1. AN INSIGHT FOR RETAIL CIOS
  2. 2. Vision 2020 Media Convergence Web 3.0 Green Retailing Social Media Customer Centricity © copyright delhigate educomm. All rights reserved. delhigate educomm & KOOLSKOOL logos are registered trademarks. M is the new e 2
  3. 3. We have also seen Supply chain Increasing, growing pressure on supply chain. Right size, optimize. Customer discretion Customers are becoming increasingly difficult to please. Demand Driven, not merchandise driven Environment Technology Slimming margins Environmenta l pressures keeps increasing Technology is rapidly being a disruptive force, and allowing hitherto unknown players to play Margin pressures keep mounting even though the worst of the recession is past Running a successful retail operation is now more difficult than ever before © copyright delhigate educomm. All rights reserved. delhigate educomm & KOOLSKOOL logos are registered trademarks. 3
  4. 4. The four pointer for CIOs 1 2 3 4 Proactive alignment with business Consumer and demand driven retailing Out of the box Act local, think global © copyright delhigate educomm. All rights reserved. delhigate educomm & KOOLSKOOL logos are registered trademarks. 4
  5. 5. Proactive alignment with business • IT not always being aligned with the mainline business has always been the bane of many a CIO organization. Right now is the opportunity to make the change. • CIOs must choose to drive leadership in IT areas which directly add to the company value propositions, and not wait for business to set direction and strategy for IT. © copyright delhigate educomm. All rights reserved. delhigate educomm & KOOLSKOOL logos are registered trademarks. 5
  6. 6. Consumer and demand driven retailing • Retailing is slowly becoming, and will completely be Customer driven rather than merchandise driven. The hammer and nail syndrome will have to go away. As shake downs happen, the retail geography changes. New specialty, and information driven retail comes to play very strongly. • Here are two examples – – Airtel is the largest seller of music in India today. – Best Buy's largest competitor perhaps is Amazon, and not other brick and mortar set ups (now that Circuit City is history). • Better understanding the customer behaviour is what will make the difference. © copyright delhigate educomm. All rights reserved. delhigate educomm & KOOLSKOOL logos are registered trademarks. 6
  7. 7. Out of the box • Time to think differently, time to adapt and bring forth disparate step changes in technology. Retailers who are able to harness technology for bringing in innovation will see progress. • Technology which brings in quick supply chain squeeze, inventory handling or deliver top-line increase will see being adapted, and CIOs need to be ready to move rapidly. © copyright delhigate educomm. All rights reserved. delhigate educomm & KOOLSKOOL logos are registered trademarks. 7
  8. 8. Act local, think global • All retailers must think of the world as their consumer base. Thinking global does not necessarily mean proliferation to the scale of Starbucks in which case you could see half a dozen Starbucks signs standing any stop lights in downtown AnyCity in the US. • The Body shop is a fairly decent example, and so is WHSmiths in gradual global expansion, and reducing overall risk by placing the eggs in different baskets. • Of course, this needs the processes and systems to support such geographic diversity and this is where the CIO comes in to play a major part. • In some geographies e.g. India, most of this progress will be through JVs, and the CIO plays a part in integration and adapting to local IT needs. © copyright delhigate educomm. All rights reserved. delhigate educomm & KOOLSKOOL logos are registered trademarks. 8
  9. 9. Trinayan ( ) - the third eye is a concept referring to an invisible eye which provides perception beyond ordinary sight. The third eye often symbolizes a state of enlightenment. OUTSOURCING STRATEGY IT ADVISORY LEARNING STRATEGY RETAIL OFFSHORING STRATEGY PROCESS ENGINEERING TRAINING CONSUMER PRODUCTS CIO ON TAP PROJECT MANAGEMENT CONTENT DEVELOPMENT STARTUP ADVISORY +91 9980711477 | +91 9980525553 reach@delhigate.com threenayan.wordpress.com

×