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By extending CRM to mean Citizen Relationship Manangement it is possible to systematically improve the flows of information between governments and their citizens. This extension can include employment, medical infrastructure (especially during epidemics), disaster recovery, education and voting. Examples are drawn from current situations in Sudan, Tunisia, Haiti, Ireland and the Ivory Coast.
Presented by Peter Zoll, CIO, I-MAG STS Corp., at SugarCon 2011.