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Optimizing the Contact Center Agent Experience through Effective and Efficient Use of CRM | SugarCon 2011
 

Optimizing the Contact Center Agent Experience through Effective and Efficient Use of CRM | SugarCon 2011

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Companies that have embraced CRM are taking the next step by integrating their customer data with their phone systems. The result: An Integrated Customer Contact Center. Jim Southwell from Infratel ...

Companies that have embraced CRM are taking the next step by integrating their customer data with their phone systems. The result: An Integrated Customer Contact Center. Jim Southwell from Infratel will discuss evolution of call centers into Customer Contact Centers, the benefits to an organization of integrating customer data directly into the phone system, surprising ROI's, empowered phone agents and more.

Presented by Jim Southwell, General Manager, Infratel, at SugarCon 2011.

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