Solving Biz Problems with SugarExchange: Session 8: Full Power Collaboration with IBM SmartCloud Engage and Sugar

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Are you a Domino customer? Or a SugarCRM partner than runs into Lotus software? Learn how you can leverage the Lotus environment and enhance your mobile and web integration. IBM's SmartCloud Engage …

Are you a Domino customer? Or a SugarCRM partner than runs into Lotus software? Learn how you can leverage the Lotus environment and enhance your mobile and web integration. IBM's SmartCloud Engage solution, previously known as LotusLive Engage, is here to help you bridge the gap from older solutions to more modern ones.

Domino Sales and CRM-like applications were written as much as 15 years ago and still run today, but you need to do more and with the Sugar integration you can. Leave this session with a plan to move forward with your data and your Lotus infrastructure. Learn how to get almost everything you need to run your business in one place.

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  • 1. Full Power Collaboration withIBM SmartCloud Engage and SugarCRM
  • 2. Keith Brooks Director of Services, SAS Group Sasgroup-us.com kbrooks@sasgroup-us.comTwitter and Skype: lotusevangelist about.me/keithbrooks 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 2
  • 3. The Plan The Players T e o dC m o lTae d h R a o m n rvl y e A vnue in oa oaio de trs C lb rtn lTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 3
  • 4. The Players - SugarCRM and IBM SmartCloud A c s IMS at lu E g g w h u e e c esB m r o d n a e ito t v r C la in S g r R ! e v g u aC M IMS at lu E g g M ein s B m r o d n ae et g C  H s ( ra a ds r O le etg ot et n t t n m e s c e a ) in in  J in etg o me s in  H lm e g in l in b t S g r sr a doh r o et s c d g oh u a ues n tes d in u IMS at lu F e B m r o d ils C  S ae n c lb rt o f s it b t S g r sr a doh r h r a d oa oa n il wh oh u a ues n te l e e p o ltru hB S atl d e p ho g IM m r o e C u  U l df s oIMS atl d p a il t B m r o o e C u  A cs IMS atl d cesB m r o C uTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 4
  • 5. IBM SmartCloud Value Key Differentiators S oc ial: L vrg s akt a in sc l Unique Features eea e m re l d g o ia e sf ae eh o g. o wr t n l y t c o Free guest account: Invite E xtranet: Poid s sc r et n to guests and they get access to all rv e a eue x a e f r r w rin wh utm r a dp r es ok g it c s es n at r o n . collaborative services. S torage: Poid s m im m5 m r Profile and contacts: Connect rv e a in u x oe c lb rtn trg , whn at iay with colleagues, business partners, oa oaio s a e it o r ic l l o if l l f s eim s o il iz l it we . and customers and build project teams that span company Partners : Of s t rt p r e fr ine a d at r e g e n firewalls. slio s it o v u a dinuiv o tn wh bio s n tite u Communities: Create social b s es a e uin s vl . u sharing spaces to collaborate and Integrated: Poid s to g t l rv e a h u hfl uy innovate on new ideas. ine rt st fic , vl - d sr e. Activities: Create lightweight, tga d e o rh a ea d ev s e u ic ad-hoc project team rooms to effectively manage projects and tasks. Tweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 5
  • 6. The Players - We Can Do So Much Together SugarCRM for IBM SmartCloud places social businesscapabilities into the hands of SugarCRM users IBM SmartCloud is a social business platform thatdelivers cloud-based collaboration tools and socialnetworking services Sales, marketing, and support professionals can engagewith their prospects and customers more efficiently,resulting in shortened sales cycles and increased customersatisfaction and loyaltyTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 6
  • 7. Tweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 7
  • 8. Picture from an IBM/Sugar presentation from 2011Tweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 8
  • 9. The Plan T e l es h P yr a The Road C ommonly Traveled A vnue in oa oaio de trs C lb rtn lTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 9
  • 10. The Road Commonly Traveled IML ts o in B ou D m o A p aio Upgr de p l tn ic a IML ts o in B ou D m o A p aio Migr t p l tn ic ae IML ts o in B ou D m o A p aio In egr t p l tn t a e icTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 10
  • 11. IBM Lotus Domino Application IngredientsL ts o in o e c s ma p aio s ou D m o l r ut p l tn d o icm y e isin sm o a o tee a b m s g o e r l fh s: l • D v e o il eic m bity • W bb sd e ae • I e rtn it oh r o tn n gaio wh te S lio s t u • D sb ad ah o rs Would you expect theseto work with that? 04/25/12 11 ©2012 SugarCRM Inc. All rights reserved. Tweet: #SCON12
  • 12. IBM Lotus Domino Application Upgrade I h a pis N ts ln a p m k it t a f e p a oe c t p , ae ino t ie W bo M be p e r o ila p I o ue iE t pis yu t cn e f u sd ne re o s la g t y r il u d t wh u a ine rtn p ae it S g r tgaio s Y u a pis rb b n t s a /la yu o r p po a l o a b do s o y d tin hk I uu l c ep rou ga e o r t say h a e t p rd yu is l a p a n h n r a rn n w n p l t te w e ba d e o e ic io itTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 12
  • 13. IBM Lotus Domino Application MigrateC lT re o H t akp o uky r o B cu ? dC o s w e - d t o j th c nat h oe isl a r s te o t s y a u cI o h v m r ta b s t tyu il f u ae oe h n aic e , o wl y x n e a ee p rep c l ifh r ae ed d vl e, s eiay tee r o l a ah e t t c m ns tR v w h eis grp r a dv w eie te x t e ot n ie s in sTa in , E c ua e e t n E a g lm rin g n o rg m n a d vn e isGo with a known produc t…like S ugarC RMTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 13
  • 14. IBM Lotus Domino Application Integrate Y uc nine rt teoda pic t nino o a tgae h l p l aio t S g rR u aC MB s o B t W r s e t f oh ol d E tn io t teCo dw hIMS at lu xe s n o h lu it B mr od C otn pio s F s se t m v ga a f mo s eI irt tp o o in w y r o n it TTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 14
  • 15. The Plan T e l es h P yr a T e o dC m o lTae d h R a o m n rvl y e Adventures in C ollaborationTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 15
  • 16. Count the Ways L ts oe ou N ts IBM Sametime IBM Connections L ts o in ou D m o IBM DB2C go ons C sI n a to rTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 16
  • 17. A 3 Minute Cruise 10,000+ employees/agencies Perpetual changes/updates MANY Repeat customers Started with FREE version Utilize IBM SmartCloud for meetings and storing files Moving to full version for support and deeper integration Working with SugarCRM and a local Business PartnerTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 17
  • 18. 1 Minute Manager 30 People in 15 States Domino Application in Place Wanted: Easier, Mobile, Secure, ReportingSugarCRM Enterprise to the rescueIBM SmartCloud hosting their email.Tweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 18
  • 19. An Example of Integration Marie Wallace: http://allthingsanalytics.com/2012/01/02/i bm-connections-sugarcrm-exploring-the- power-of-social-analytics/Tweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 19
  • 20. ReviewE t d gt te l dyu eis gss m x n in o h Co o r x t yt s e u in e is aie ta yu h k es rh n o tinU ga e M rt o I e rt a dep n p rd , iga r t a n x a d e ng e yu h ro s o r oiznM k yu C Ms p t ue o im os l ae o r R im l o s n t p sib e e tl r oe n aTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 20
  • 21. References I e rtgPo c M n g m n wh u aC Ma dIMC n etn n ga t in rj t aa e e t it S g rR n B o n c s e io ht:/ l g a iln o / t rtgpo c m n g m n- it- a suin - u acma d t /a h mt .c mine a - rj t a a e e t hsl - s gsg rr - n - p an o g in e- w e ib - o n c n/um o re s&t _m d m s&t _cm a n t rtgpo c mc n et s t _suc=r um e iu =r um a p ig =ine a - rj t io ? s s g in e- m n g m n- it- a suin - u acma dib - o nc n a a e e t hsl - s gsg rr - n - mc n et s w e ioTweet: #SCON12 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 21
  • 22. Submit Session Feedback S e le c t th e S u g arC o n M o b ile Ap p : • T po tiss s io a n h es n • T po s re a n uv y • S b it o re d a k u m y u fe b c*Pizso a e d e wosb it es nf d ak s gte o ilA p re f t n es h u m ssio e b c uin h M be p rt e 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 22
  • 23. #S C O N 1 2 04/25/12 ©2012 SugarCRM Inc. All rights reserved. 23