SugarCon 2013: Enterprise Collaboration - Making Social Matter

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Mirco Müller

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SugarCon 2013: Enterprise Collaboration - Making Social Matter

  1. 1. Contact person:Mirco MüllerLudwig-Erhard-Straße 14, 34131 Kassel | Karlstraße 35, 80333 München | Fischertwiete 2, 20095HamburgT 0049 561 / 316663_28 | F 0049 561 / 316663_20 | E crm@insignio.dehttp://www.insignio-crm.de/enInsignio CRMEnterprise Social BusinessHow to effectively communicate within a sales organization.
  2. 2. Insignio CRM / Enterprise Social Business / SugarCon 2013Insignio CRM <-> SugarCRM PartnershipInsignio CRM has partnered withSugarCRM since 2007 we attained Goldstatus in 2009.SugarCRM Partner Advisory Board MemberSugarCRM Developer+ Program MemberSugarCRM MVP Award in 2010 and 2011
  3. 3. Insignio CRM / Enterprise Social Business / SugarCon 2013References
  4. 4. Insignio CRM / Enterprise Social Business / SugarCon 2013PartneringBusiness Partner Member
  5. 5. Insignio CRM / Enterprise Social Business / SugarCon 2013What is EnterpriseSocial Business?
  6. 6. Insignio CRM / Enterprise Social Business / SugarCon 2013SN / ESN?Enterprise2.0SocialSalesSocialBusinessSoftwareSocialIntranetBusinessIntranetSolutionSocialSoftwareSocialCollaborationSocialBusinessSuiteCommunitiesSocialBusinessSolutionSN Social NetworkESN Enterprise SocialNetwork
  7. 7. Insignio CRM / Enterprise Social Business / SugarCon 2013Impact Social Media RevolutionSocialRevolution500 million soldSmartPhonesversus 420million soldPCs in 2011.800 millionFacebookusers with over100 billionconnections 300 millionTwitter userswith over 1billion tweetsover 4 days.
  8. 8. Insignio CRM / Enterprise Social Business / SugarCon 2013Current SituationWhat people want How it issharing ideasgiving feedbackworking togethersharing knowledgeself organizingemail is limitedIntranet systems are not integrated intoCRM processesIndividual software is not user friendlyNo mobile components
  9. 9. Insignio CRM / Enterprise Social Business / SugarCon 2013Enterprise Social Business = CRM + ESNESN!People & Groups Knowledge Documents & Files Apps Intranet, Extranet … CRM Address - Mgmt. Activity - Mgmt. Opp.- Mgmt. Ticket - Mgmt. Quote - Mgmt. …
  10. 10. Insignio CRM / Enterprise Social Business / SugarCon 2013Case 1Sharing knowledge withinthe organizationCase 2Exchange information withNON-CRM users, customersand partnersCase 3Employee engagement
  11. 11. Insignio CRM / Enterprise Social Business / SugarCon 2013Case 1Sharing knowledge withinthe organization
  12. 12. Insignio CRM / Enterprise Social Business / SugarCon 2013There are different people, with differenttasks and knowledge
  13. 13. Insignio CRM / Enterprise Social Business / SugarCon 2013Example how to choose what is important
  14. 14. Insignio CRM / Enterprise Social Business / SugarCon 2013Working together on documents
  15. 15. Insignio CRM / Enterprise Social Business / SugarCon 2013Example of how to find information & experts
  16. 16. Insignio CRM / Enterprise Social Business / SugarCon 2013Show announcements inside of your CRM
  17. 17. Insignio CRM / Enterprise Social Business / SugarCon 2013Example how to share informationinside of your CRM
  18. 18. Insignio CRM / Enterprise Social Business / SugarCon 2013Stay up-to-date and be mobile
  19. 19. Insignio CRM / Enterprise Social Business / SugarCon 2013Case 2Exchange information withNON-CRM users, customersand partners
  20. 20. Insignio CRM / Enterprise Social Business / SugarCon 2013Integrate into NON-CRM processes
  21. 21. Insignio CRM / Enterprise Social Business / SugarCon 2013Common simple address database
  22. 22. Insignio CRM / Enterprise Social Business / SugarCon 2013Discussions and exchange of information-our internal wish list J
  23. 23. Insignio CRM / Enterprise Social Business / SugarCon 2013Example of the integration of externalpartners
  24. 24. Insignio CRM / Enterprise Social Business / SugarCon 2013Example of a customer service portal
  25. 25. Insignio CRM / Enterprise Social Business / SugarCon 2013Case 3Employee engagement
  26. 26. Insignio CRM / Enterprise Social Business / SugarCon 2013Ensure that employees are committed totheir organization’s goals and values andmotivated to contribute to organizationalsuccess
  27. 27. Insignio CRM / Enterprise Social Business / SugarCon 2013Insignio running group
  28. 28. Insignio CRM / Enterprise Social Business / SugarCon 2013Lindner baupause.de blog integration
  29. 29. Insignio CRM / Enterprise Social Business / SugarCon 2013Lindner Hotel Organization
  30. 30. Contact person:Mirco MüllerLudwig-Erhard-Straße 14, 34131 Kassel | Karlstraße 35, 80333 München | Fischertwiete 2, 20095HamburgT 0049 561 / 316663_28 | F 0049 561 / 316663_20 | E crm@insignio.dehttp://www.insignio-crm.de/enThank you for your attention!mirco.mueller@insignio.com

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