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In mid-2010, when they took the helm at USA FACT, Matt Davidson and Matthew Taylor were faced with a demoralized staff, high customer attrition, and an income statement that was covered in red ink.
Rather than retreat and downsize, Davidson and Taylor chose to invest and modernize. With new product offerings and better business processes aimed at making USA FACT more responsive and efficient, Davidson and Taylor made SugarCRM the centerpiece of their business turnaround strategy.
In this session, Davidson and Taylor will show you how they used SugarCRM to drastically improve business results and how increasing their investment in SugarCRM in a down economy turned out to be a critical success factor in USA FACT’s turnaround.