Flexing Sugar PlatformTurning CRM Inside Out: Using Sugar as a Hub          for Customer Relations
Michael Lynton, Aspen Heights       Sonja Fridell, BrainSell        Director of IT, @michaellynton,          www.myaspenhe...
Tweet: #SCON12                 ©2012 SugarCRM Inc. All rights reserved.
Needs  • Central database of residents, vendors and    guarantors  • Background & Credit Checks  • Resident portal for:   ...
Sugar as a HubTweet: #SCON12
Sugar as a HubTweet: #SCON12
Credit & Background ChecksTweet: #SCON12
Clearance Shows in SugarTweet: #SCON12
E-SignaturesTweet: #SCON12
QuickBooks IntegrationTweet: #SCON12
Resident PortalTweet: #SCON12
Tweet: #SCON12
Cases Show in SugarTweet: #SCON12
Submit Session Feedback        Select the SugarCon Mobile App:        1. Tap on this session        2. Tap on survey      ...
#SCON12          ©2012 SugarCRM Inc. All rights reserved.
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Flexing Sugar Platform: Session 7: Turning CRM Inside Out: Using Sugar as a Hub for Customer Relations

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CRM used to be just for employees, but revolutionary student housing company, Aspen Heights, has changed that assumption forever. With the help of Sugar Gold Partner BrainSell Technologies, Aspen Heights has implemented Sugar as a hub for their business. Residents can log into a customer portal and pay their rent, submit a support case and even see if their credit application has cleared.

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Flexing Sugar Platform: Session 7: Turning CRM Inside Out: Using Sugar as a Hub for Customer Relations

  1. 1. Flexing Sugar PlatformTurning CRM Inside Out: Using Sugar as a Hub for Customer Relations
  2. 2. Michael Lynton, Aspen Heights Sonja Fridell, BrainSell Director of IT, @michaellynton, www.myaspenheights.comGeneral Manager, @brainsell, www.brainsell.net ©2012 SugarCRM Inc. All rights reserved.
  3. 3. Tweet: #SCON12 ©2012 SugarCRM Inc. All rights reserved.
  4. 4. Needs • Central database of residents, vendors and guarantors • Background & Credit Checks • Resident portal for: o Online applications o Logging of service requests o Rent Payments o Residents to request furniture, TVs, pet clearance • E-signatures • QuickBooks IntegrationTweet: #SCON12 ©2012 SugarCRM Inc. All rights reserved.
  5. 5. Sugar as a HubTweet: #SCON12
  6. 6. Sugar as a HubTweet: #SCON12
  7. 7. Credit & Background ChecksTweet: #SCON12
  8. 8. Clearance Shows in SugarTweet: #SCON12
  9. 9. E-SignaturesTweet: #SCON12
  10. 10. QuickBooks IntegrationTweet: #SCON12
  11. 11. Resident PortalTweet: #SCON12
  12. 12. Tweet: #SCON12
  13. 13. Cases Show in SugarTweet: #SCON12
  14. 14. Submit Session Feedback Select the SugarCon Mobile App: 1. Tap on this session 2. Tap on survey 3. Submit your feedback*Prizes for attendees who submit session feedback using the Mobile App ©2012 SugarCRM Inc. All rights reserved.
  15. 15. #SCON12 ©2012 SugarCRM Inc. All rights reserved.
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