Digital communication opportunities

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Slide 16 copyright Bev Legge

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  • Not organised by our internal processes eg country of origin (Costa Rica, france and england apples)
    What could this mean?
    Convenience for the user
    May be more inconvenient for us
    Less overlap and duplication: less confusion for users
  • Digital communication opportunities

    1. 1. Digital communication opportunities Sue Davis @suedavis68
    2. 2. Making things easier for people will save us money
    3. 3. Cheaper than … “Digital services can be 20 times cheaper than by phone, 30 times cheaper than by post and 50 times cheaper than face to face.” UK Government Digital Strategy
    4. 4. Iterative and ‘agile’
    5. 5. start here User-centred thinking sweet spot
    6. 6. Inside out Our actions Our achievements Our mission statement Our policy Our processes Our services Our service features Outside in How they affect you What you can achieve How we can help you What it means for you End results Case studies Service benefits

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