Presentation Standards Delivering Excellence.Docx


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Presentation Standards: Delivering Excellence Introduction

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Presentation Standards Delivering Excellence.Docx

  1. 1. OSS DELIVERING EXCELLENCE Presentation Standards  Operations Service Systems Beyer Training & Development 800.878.6906
  2. 2. I N T R O D U C T I O N P R E S E N T A T I O N S T A N D A R D S : D E L I V E R I N G E X C E L L E N C E Introduction Introduction W hat makes a powerful presentation? How do you get people to listen? How do you get people to cooperate? How do you ensure they will take action and get the intended results? The best way of increasing your ability to present effectively starts with you! SELF-AWARENESS is the cornerstone of effectiveness. If you understand yourself, you have more conscious control of your behavior and are more successful delivering your presentation! OVERVIEW Successful presenters are those who: • Know themselves and how their behavior affects others • Understand how and why they react to others • Know their strengths and how to maximize on what they do well • Know how to adapt and flex their behavior and their presentation to meet the needs of other people, the situation or the environment ASSESSMENT The foundation of personal and professional success lies in understanding self and others and realizing the impact of personal behavior on the people around you. The DiSC® Profile helps you: • Understand your behavioral tendencies and develop an understanding of how your behavior affects your audience • Understand the strengths and limitations of your communication style • Identify strategies to increase your effectiveness as a presenter © Copyright 2010 by Operations Service Systems/Beyer Training & Development -1-
  3. 3. I N T R O D U C T I O N P R E S E N T A T I O N S T A N D A R D S : D E L I V E R I N G E X C E L L E N C E MODULE I Communication Skills: Speaking & Listening Approaches Successful communication is built on conveying a message with clarity and effective listening. Poor listening is a contributing factor to miscommunication. The Personal Listening Profile™ is a learning instrument designed to explore and enhance the role of listening. Research shows that people screen out or misunderstand the intended meaning in over 70% of communications! You will improve performance and increase your effectiveness by matching these listening approaches to communications needs, by discovering preferred listening approaches and understanding the impact of different approaches. The Gap Analysis highlights situations in which you are a good communicator and situations in which you benefit from improvement. Topics • Conveying A Message With Clarity To Ensure Accuracy • Listening Filters: The Cause Of The 70% • Listening Approaches: Personal Listening Profile™ • Persuading, Informing, Self-Expressing & Pleasing Communication Styles • Communication Gap Analysis • Key Listening Skills MODULE II Presentation Standards: Coaching For Excellence Presentation Standards For Excellence Coaching Tool is designed to support in communicating with your audience more effectively and efficiently. The form is divided into four primary categories: Opening (6 Points), Content (10 Points), Closing (3 Points) and Voice Assessment (6 Points) for a total of 25 points based on 20 measurable standards. These standards provide an Action Plan to strengthen, improve or modify your presentation skills. You can’t manage what you don’t measure! Topics • Coaching Tool: Presentation Standards For Delivering Excellence • Effective PowerPoint Presentations ≠ Teleprompter! • Top 10 Do’s & Don’ts • Appropriate Body Language, Professional Appearance & Image • Lay The Foundation – What’s In It For The Audience? • Audience Engagement & Retention © Copyright 2010 by Operations Service Systems/Beyer Training & Development -2-
  4. 4. I N T R O D U C T I O N P R E S E N T A T I O N S T A N D A R D S : D E L I V E R I N G E X C E L L E N C E MODULE III Dress Rehearsal: Preparation For Excellence A professional presentation is more than just talking! Professional presentations consist of first impressions, voice assessment, engaging openings, knowing your audience, conveying a message with clarity, being a good listener, maintaining audience focus, appropriate visual aids and powerful closings with a call to action! By attaining these standards for excellence, you will deliver efficient, high quality presentations and have significant influence in the audience’s satisfaction and level of cooperation. Executing the highest standards and paying attention to the smallest detail ensures that the audience is the focus of your presentation! Topics • Rehearse Presentations – Articulation, Style, Image & Impact! • Delivery Skills For Success! • Responding To Questions & Answers • Handling Difficult Behavior – The “Talker” & The “Arguer” • Feedback & Coaching Sessions BACKGROUN D • OSS has over 20 years of experience in working with people to develop better presentation skills and creating effective PowerPoint Presentations! Using the previous three-page outline, we customize the training modules based on the Customer’s specific goals, include measurement tools and provide several self-assessment learning instruments for continued personal and professional development. CONTACT IN FORMATION • Sue Beyer, Owner/President Operations Service Systems Beyer Training & Development 9716 Terrace Green Avenue Las Vegas, Nevada 89117 ~ 800.878.6906 ~ 702.233.6906 ~ Fax 702.233.4836 ~ Cell 702.498.9739 © Copyright 2010 by Operations Service Systems/Beyer Training & Development -3-