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PCM STFF 2010 AIMS ACCENTURE e mc2 sudhakar kanakaraj
 

PCM STFF 2010 AIMS ACCENTURE e mc2 sudhakar kanakaraj

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  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
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  • 2010 Accenture All Rights Reserved
  • Collaboration – basically involves People, Process and Content to reap out the knowledge. It has various components like Blogs, Wikis, Polls, Tweets, Profiles etc to make people connect together via streamlined process to produce contents that are knowledge sources to the organizations. Outside the ECO systems are social websites that provide few to many such capabilities. 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • Gone are the days people had written letters to companies about their services and products. People are going to blog about it, others are going to read, it invariably affects the company’s sales… 2010 Accenture All Rights Reserved
  • Gone are the days people had written letters to companies about their services and products. People are going to blog about it, others are going to read, it invariably affects the company’s sales… 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • User Generated Contents (or) Consumer Generated Contents (or) Social Media Contents Notion of publishing – what we call it as user generated information There has been much buzz around the internet about how Twitter buzz and sentiment can be used to predict Box Office takings. Now, researchers at Hewlett Packard have confirmed that: “…the rate at which messages were produced could be used to accurately predict the box office takings before the film opened. Further analysis of the content of the messages could predict ongoing success.” More Twitter Stats & User Generated Content here… 2010 Accenture All Rights Reserved
  • Zappos.com is one of the online retailing company which extensively uses social mediums like twitter, facebook, youtube etc to provide best class support to their customers. Their core business is built on customer happiness by providing better services than any of its competitors. Almost 500 out of 1500 employees are on Twitter, responding back to Zappos customers. A twitter application running on their mobiles letting them connect with their customers any time any where… Their main business is selling Shoes online, but they didn’t stop at it. They went ahead and started building a better community by letting their employees directly interact with their customer thru online mediums like Twitter with zero cost for every single possible customer interaction by providing personal touch… Being mobile-aware, community-aware organization, they are able to build a business of $1 Billion in 10 years span of time from almost nothing… http://www.readwriteweb.com/archives/zappos_twitter.php D:sudhakar.kanakarajDesktopSTFF 2010DNet-Zappos-SR.pdf Zappos CEOs Connections… As of October 2009, Twitter shows that Zappos has 1,418,954 followers, although this is a bit of an anomaly as Zappos CEO Tony Hsieh is a bit of a Web celebrity. 2010 Accenture All Rights Reserved
  • Nike Story - Nike reports that fully 40 percent of the runners that register and participate in its Nike+ social community convert to its products. Dell, meanwhile, has fundamentally changed the way it treats innovation through a customer community called IdeaStorm that it launched in February 2007. In its blog, Dell reports that IdeaStorm has generated close to 10,000 ideas and more than 80,000 comments. Visitors can promote and demote ideas, and the company reveals that it has used hundreds of them to change the way it handles innovation. It captures similar social brainstorming activities in parallel communities frequented by its employees and channel partners. By Feb 2007, 15,000 ideas were registered and nearly 500 ideas were implemented by DELL… DELL LATITUDE was the product that carried the most ideas implemented… Additionally, Dell claims that Twitter postings have driven more than $3 million in business. “ Smart growth focuses on economic creativity, because creativity is what lets us know that competition is creating new value, instead of just shifting old value around.” Starbucks launched my-starbucks-idea by following what DELL has done… the ideas by the registered users were helping starbucks to provide better customer experience, good ambience, appealing servers/wall papers, even the straws and cups design… this really changed the way starbucks is doing its business now a days. Now they are able to deliver wonderful consumer experience with the help of the user’s ideas… Many believes that these principles require business leaders to recalibrate their expectations of corporate performance and focus not just on driving more transactions, but on producing strategic business outcomes made possible only through entirely new approaches to teamwork and innovation. Social Business Software will accelerate a business leader’s ability to propagate these new approaches throughout their organization. 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • Collaboration – basically involves People, Process and Content to reap out the knowledge. It has various components like Blogs, Wikis, Polls, Tweets, Profiles etc to make people connect together via streamlined process to produce contents that are knowledge sources to the organizations. Outside the ECO systems are social websites that provide few to many such capabilities. 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • The Wall Street Journal Partners with Foursquare This week saw  Foursquare   hit a million users  just over a year since it launched (even Arnold Schwarzenegger  is on it). It took Twitter two years to do the same, and as sure as night follows day, this has meant Foursquare becoming the latest startup to be christened “ the new Twitter ” (seriously guys, can we get this decided once and for all, so the rest of us can get back to enjoying ourselves?). Pointless analogies aside, the growth of Foursquare and its competitor  Gowalla  come under more and more scrutiny. This  infographic from Mashable  shows an interesting trend – Foursquare has far outpaced Gowalla in the popularity stakes since SXSW in terms of mentions, but the feedback on Gowalla is more positive and less negative. As the two continue to slug it out we could be witnessing one of the best case studies possible in whether sheer numbers or member affection is key to a vibrant and profitable social network. 2010 Accenture All Rights Reserved
  • Collaboration – basically involves People, Process and Content to reap out the knowledge. It has various components like Blogs, Wikis, Polls, Tweets, Profiles etc to make people connect together via streamlined process to produce contents that are knowledge sources to the organizations. Outside the ECO systems are social websites that provide few to many such capabilities. 2010 Accenture All Rights Reserved
  • Collaboration – basically involves People, Process and Content to reap out the knowledge. It has various components like Blogs, Wikis, Polls, Tweets, Profiles etc to make people connect together via streamlined process to produce contents that are knowledge sources to the organizations. Outside the ECO systems are social websites that provide few to many such capabilities. 2010 Accenture All Rights Reserved
  • Mobile portal — Internet gateway that enables mobile devices to connect remotely with an enterprise intranet or extranet, typically via a Web browser interface. Consumer-oriented mobile portals provide access to mobile services and content using channels such as SMS, a microbrowser such as WAP, i-mode and voice. Consumer mobile portals aggregate content from many sources and may offer personalized services and content to mobile users — for example, unified messaging, news, search facilities, directories and m-commerce transactions. 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • 2010 Accenture All Rights Reserved
  • End Notes: As we have seen in CNN’s case, on one side, the content, which are generated by users themselves have become trustworthy source of information. Organizations are now looking at the ways to unlock the values from these user-generated contents as well as implementing strategies to find & repurpose the enterprise contents… In BA’s case, Collaboration has become a way for organization to cut travel costs, to nurture innovations, to avoid duplication of work etc… 2010 Accenture All Rights Reserved

PCM STFF 2010 AIMS ACCENTURE e mc2 sudhakar kanakaraj PCM STFF 2010 AIMS ACCENTURE e mc2 sudhakar kanakaraj Presentation Transcript

  • Mobile, Content and Collaboration In Enterprises… Sudhakar Kanakaraj Portal & Content Management Capability India Delivery Center
  • Agenda
    • Before We Start
    • Introduction
    • Social Collaboration in Enterprises
    • Collaboration - Market & Key Trends
    • Mobile Devices in Enterprises
    • Accenture Point Of View & Initiatives
    • Key Takeaways
    • Questions
  • Few Questions Before We Start… Who is the biggest rival CNN thinks in US?...
  • Few Questions Before We Start… Who is the biggest rival CNN thinks in US?...
  • Agenda
    • Before We Start
    • Introduction
    • Social Collaboration in Enterprises
    • Collaboration - Market & Key Trends
    • Mobile Devices in Enterprises
    • Accenture Point Of View & Initiatives
    • Key Takeaways
    • Questions
  • Evolution of Communication Channels…
  • Collaboration - In Simple Terms… Collaboration and Networking are two different notions. Networking revolves more around individuals and conversations among individuals. Collaboration tends to center on teams and tasks.
    • Collaboration is a set of technologies that helps organizations to,
    • Being More Responsive to their customers
    • Driving Innovation into products, services and offerings faster
    • Enabling employees to be More Productive , more knowledgeable faster
    • Harnessing the knowledge of the wise, before they retire
    • Leveraging the supplier resources effectively
    • Reap knowledge of partners, sometimes customers
  • Collaboration Eco System… KNOW Discussions Documents Blogs Preview Categories Polls Status Profile Projects Rich Media Security Bookmarks Search Groups Dashboard Tags Spaces Process Content People
  • Key Drivers of Collaboration, Content & Mobile Shift in Consumer Behavior and Perceived Value Participation The future is a world where individuals create content and share it with each other without the need for traditional broadcasters and distribution channels Mobility The future is a world where individuals access information and services on multiple types of devices from anywhere Control The future is a world where the media that people consume is control by the individual . Scheduling of media will be driven by the consumer Quality The future is a world where all the media produced can be cinema quality – where the output from consumer devices approach that of the professional
  • Customers - More Demanding Than Ever…
    • Customer base is truly global - I.7 billion people with Internet Access
    • Customers are Always-On and Connected - Broadband grows fast with 300M subscribers globally (btw – US is lagging) - 2 billion mobile devices globally
    • Customers are not just connected, they are Engaged - Nearly 50% of U.S. adults have contributed content online
  • New Generation Employees Are Entering Enterprises…
    • Emails and Chats are NOT just enough - Companies are not able to reap enough knowledge from emails and chat discussions
    • Knowledge Workers are growing Costly for companies - Global Financial Crisis made companies to rethink about their employees productivity
    • - Companies are looking for better ways and tools to increase their knowledge worker’s productivity
    • Companies have New Revenue Opportunities - Social Mediums like Twitter, Facebook etc are used as medium to resolve customer problems - Online advertising will be a $40B market by 2012
  • Agenda
    • Before We Start
    • Introduction
    • Social Collaboration in Enterprises
    • Collaboration - Market & Key Trends
    • Mobile Devices in Enterprises
    • Accenture Point Of View & Initiatives
    • Key Takeaways
    • Questions
  • The Twitter-mania… YOU’RE KIDDING I PREDICT THAT IN 170 YEARS WE’LL BE ABLE TO SEND 140 CHARACTERS AT A TIME 1836: FIRST TELEGRAPH WAS INVENTED The History Of Communication WHY?
  • Zappos - Mobile, Content & Collaboration in Retail 1999 Almost Nothing 2000 $1.6 Million 2001 $8.6 Million 2002 $32 Million 2003 $70 Million 2004 $184 Million 2005 $370 Million 2006 $587 Million 2007 $840 Million 2008 $1 Billion Zero to $1 Billion in 10 Years Company Profile Founded June 1, 1999 Headquarters Las Vegas Business Online Retailing Main Product Shoes Channels Twitter, Facebook, YouTube, Emails, Blogs Streaming Video, Telephone
  • Drives Innovation & Accelerates New Market Opportunities for Enterprises…
  • Web 2.0 - Increased Ways to User Generated Contents (UGC) Blog Weblog; website, usually maintained by an individual, with regular entries of commentary, descriptions of events, or other material such as graphics or video Collaborative Filtering determination of the relevance or importance of information based on statistical experience CSS Cascading Style Sheets; describe the presentation of a document written in a markup language (e.g. HTML) Folksonomy practice of arranging information based on tags defined by many users Mash-Up merge of public or private data, content and applications from different owners or providers in order to create or enhance a new information and communication service (e.g. iGoogle, Google Maps ...) Podcast series of digital media files which are distributed over the Internet RIA Rich Internet Applications; web applications that have the features and functionality of traditional desktop applications based on e.g. Adobe Flash, Java ... RSS Really Simple Syndication; family of web feed formats used to publish frequently updated content such as blog entries or news headlines in a standardized format Social Bookmarking Depositing, tagging, categorizing and sharing of favourites in the web (world-wide access, sharing = social) SNS Social Networking Sites; e.g. Facebook, LinkedIn, XING Taxonomy practice and science of arranging information by classification, frequently in a hierarchical structure, typically related by parent-child relationships Wiki collection of web pages designed to enable anyone who accesses it to contribute or modify content, using a simplified markup language Discovery Major Web 2.0 Functionalities Lead to More & More Content Generation… Personalization Knowledge Management Content Management Distribution Net-working Collaboration Publishing Blogs Wikis RSS SNS Podcasting Forums Web Portal 2.0 Taxonomy Search Folk- sonomy Collaborative Filtering RIAs Social Book-marking Mash-Ups Web 2.0 Technologies
  • The ROI Challenges for Collaboration & Content… Are You Receiving ROI on Your Investments? Source: TSIA Survey 2009 Barriers to Accurate ROI Tracking…
    • Few Companies have enough cross-channel data to identify traffic fluctuations
    • 35% of members using home-grown forum solutions with limited reporting capabilities
    • How to measure no of resolutions
    • Soft metrics critical, but hard to quantify
    Full ROI Received (4%) Don’t Expect ROI (3%) Don’t Know (45%) Unable to Measure ROI (23%) Some ROI Received (13%) No Measurable ROI (12%)
  • Agenda
    • Before We Start
    • Introduction
    • Social Collaboration in Enterprises
    • Collaboration - Market & Key Trends
    • Mobile Devices in Enterprises
    • Accenture Point Of View & Initiatives
    • Key Takeaways
    • Questions
  • Collaboration - Major Players Gartner Magic Quadrant (2007 – 2009) - Team Collaboration and Social Software 1 [1] Source: “Magic Quadrant for Team Collaboration and Social Software”, Gartner, 2009 [2] Source: Accenture analysis, November 2007. [3] Source: “34 More Ways to Build Your Own Social Network”, TechCrunch, 14 August 2007. Key Observations: [1] Total software revenue for the Web-conferencing, teaming and social-software marketplace in 2008 was approximately $2 billion worldwide, a growth rate of approximately 20% from 2007; the growth rate for 2007 was 23% [2] A recent inventory found 56 distinct vendors claiming to offer white label social networking services [3] TechCrunch recently presented a high-level inventory of 34 vendors offering social networking software to enterprises
  • Collaboration - How Each Vendor Scores…
    • Opentext-Vignette lags on IM, e-Mail Integration, VOIP, Video/Web Conferencing etc.
    • Microsoft leads this space with its MOSS 2007 and Office suite of products having all niche capabilities.
    • SAP and EMC are lagging in Video/Web conferencing, VOIP, pure play Social Networks, Mashups etc.
    • IBM leaves behind Microsoft by not having some of the niche capabilities like Video Conferencing, Search etc.
    • Many major vendors are not having one or more capabilities like Content Analytics, Social Intelligence and Holistic Digital/Copy Rights Management etc
    • Open Source vendors with combined installation will give a basic collaboration infrastructure.
    Accenture 2008 – Internal vendor evaluations based on the following collaboration capabilities of each vendors. IM, Blogs, Discussion Boards, Wikis, Social Networks, e-Mail integration, Mashups, Tagging, VOIP, RSS, Video/Web Conferencing, Office Integration, Business Applications, Workflows, Mobile Support, Search, Content Analytics, Social Intelligence, DRM, Portal Integration and DM Integration. 95% 90% 70% 80% 50% 45% 60% 70% 60%
  • Agenda
    • Before We Start
    • Introduction
    • Social Collaboration in Enterprises
    • Collaboration - Market & Key Trends
    • Mobile Devices in Enterprises
    • Accenture Point Of View & Initiatives
    • Key Takeaways
    • Questions
  • FourSquare - Mobile Collaboration Platform For Business… 1,000,000 Active Users GROWING 60% Month Over Month How Many People are checking into your establishment? Where Were these people before? Where Do They go after your establishment? What Does The cycle of traffic look like? How Is The cycle of traffic affected by check-in promotions?
  • Business to Customers (B2C) Portals & Mobile Opportunities © Copyright Forrester Research, Inc. Source: February 2009 “The Emerging Opportunity In Mobile Commerce”
  • Mobile Devices in Enterprises Mobile Application access is rapidly changing from its current state of diverse, fragmented platforms to a maturing set of standards, largely due to the success of the iPhone.
    • “ Mobile applications are becoming more influential in enterprises in three ways:
      • They improve the efficiency and effectiveness of knowledge workers by providing new or improved accessibility across collaboration applications, such as e-mail, voice and video.
      • They optimize line-of-business processes, such as sales forces, field service, manufacturing, operations and logistics.
      • They reach out broadly to consumers, business partners and business customers.” 1
    1 © Copyright Forrester Research, Inc. Source: “Enterprise Mobile User Forecast: Mobile “Wannabes” Are The Fastest-Growing Segment”, Oct 2008
  • Business Processes, Orchestrated in a BPM Engine and SOA layer Pre-Existing Systems CRM Billing ERP Business Services Exposed on an ESB S S S S S S S S S S System X Composite Solutions Assembled in a Portal Server, Rendered for various devices RIA Portlet Portlet Remote Portlet Remote Portlet Portlet “ Widget” Next Generation Web Architecture Mobile Portal Applications Mobile Portal Applications are a significant part of the future portal strategy to reach Mobile Workers. Seventy-five percent (75%) of all Mobile Workers are located in emerging markets. B. P. B. P.
  • Agenda
    • Before We Start
    • Introduction
    • Social Collaboration in Enterprises
    • Collaboration - Market & Key Trends
    • Mobile Devices in Enterprises
    • Accenture Point Of View & Initiatives
    • Key Takeaways
    • Questions
  • Accenture’s Point of View on Mobile, Collaboration and Portals Collaboration stands high on the portal infrastructure implementation to reap maximum business values to the organization.
    • Integrated Profiles & Collaboration:
    • Consumer portals with rich user experience will generate good reputation to organizations
    • Public facing portals in B2C and B2B scenarios bring more business value
    • Collaborated Workplace/High Performance Workplace:
    • A next-generation digital work environment
    • It leverages portal, collaboration, content management, office productivity, unified communications, business intelligence, learning, and other technologies to deliver a seamless work experience.
    • Ultimately higher levels of knowledge worker productivity and creativity
    Capabilities Business Value Browse & Navigate Managed Content & Search Web Content in Context (targeted content) Basic Personalization: User Profile, Self-Service Integrated Content (Web, Documents, Images) Lightweight UI (AJAX, Mashups) using SOA Component UI Role/Persona Based Views Integrated Profiles and Collaboration Information Integration: Mobile-device, Role/Persona based views, consistent experience Competitive Gap Portal Roadmap Outperform Perform Manual, Multiple Solutions/Technologies
      • Elastic, Flexible, Agile
    Collaborated workplace/High performance workplace
  • Accenture’s Point of View on Collaboration and ECM Collaboration technologies are seen as key trends happening in ECM market space.
    • Social Computing & Collaboration Enabled:
    • Organizations will benefit having ECM systems that enable enterprise wide collaboration strategy deployment.
    • Faster response to customer enquiries, market new products by preparing marketing materials etc
    • Reach out to new consumers in Social sites like Facebook, Twitter etc
    • E2.0, Content Analytics & DRM ready:
    • Analyze and predict customer notions, reach out to market spaces, understand about consumer pulses
    • Protect your copy righted contents from anonymous users
    • Personalized content delivery, targeted user marketing, increased company reputation etc.
    Capabilities Business Value Content Stores support Records & Compliance Enabled Content Publishing & Portal Integration Digital/Media Content Management JSR 170, CMIS Standards Complete SOA enablement ERP, CRM, SCM Integrations Cloud Ready Social Computing & Collaboration Enabled E2.0, Content Analytics & DRM ready Competitive Gap ECM Roadmap Outperform Perform Manual, Multiple Solutions/Technologies
      • Elastic, Flexible, Agile
    Imaging, Taxonomy & Classification
  • Architectural Considerations in Portal & ECM – Capturing, Managing & Publishing Collaborative Contents Challenges Recommendations Content Explosion - Enormous amount of content creation and management Automatic categorization, Auto Archival & Develop acceptable content creation & publishing rules Need For Large Scale Hardware Cloud Infrastructure & Plan Upfront Larger Hardware Content Indexing & Searching Automatic Categorization For Indexing & Search Engine Optimization Techniques Content Monitoring Implement Auto-filters for irrelevant contents, Business Process Monitoring Techniques Performance Cloud Computing, Event Generated Caching, Content Acceleration, Content Delivery Networks (CDN) Usability Provide in-context help to use Web 2.0 features
  • Enterprise Social Collaboration - Accenture Case Study
    • Business Requirements:
    • Open Business-centric social networking platform (no Product purchase required to participate).
    • Business and user profiles tailored to drive collaboration and networking.
    • Private messaging between registered users
    • Admin/Moderation module to configure/approve/reject users, posts and polls
    • Integration with professional networking solution to provide article commenting, sharing and rating
    • Integration with content management solution to provide dynamic, editor-driven content
    • Integration with professional networking solution to provide article commenting, sharing and rating
    Largest US Telecom - Leveraging Collaborated Environment for Productivity Gain…
  • Largest US Telecom - Leveraging Collaborated Environment for Productivity Gain…
    • High Performance. Delivered.
    • Accenture delivered the solution using Oracle WebLogic Portal 10.2, Cisco WebEx Connect Platform, AJAX, Hibernate and EJB 3.0.
    • Customer's initial entry into the collaboration market for the Small Business segment represented a significant revenue stream.
    • Helped Customer’s Marketing department to provide up-sell/cross-sell offers to targeted users base as they are interacting with the current product set
    • Differentiated the online channel experience by providing business relevant networking, rather than consumer focused.
    • Customer is happy to retain their user base by providing many reasons to return to the site.
    Enterprise Social Collaboration - Accenture Case Study
  • Agenda
    • Before We Start
    • Introduction
    • Social Collaboration in Enterprises
    • Collaboration - Market & Key Trends
    • Mobile Devices in Enterprises
    • Accenture Point Of View & Initiatives
    • Key Takeaways
    • Questions
  • Key Takeaways… Content is NOT controlled by YOU anymore Portals can NOT just be WINDOWS for information anymore
    • Content is a rich source of knowledge and often needs to be reviewed and approved by many.
    • People collaborate to create contents in multiple forms like blogs, wikis, forums, video sharing etc and consume with web and mobile.
    • Organizations are looking at streamlining the creation process by deploying appropriate collaborative solutions for desktop and mobile devices.
    • Portal technologies will allow customers to communicate with employees in far better ways.
    • Text chats, efficient file sharing, forums, polls, blogs, rich user experience will also be delivered with in portal infrastructure to allow customers to collaborate with employees in better ways.
    • Mobile Portals will allow customers to connect with organization any time and any place.
  • Mobile - A Key Platform for Enterprises Real Time Collaboration
    • Real time collaboration technologies like Video/Audio conferencing, Web conferencing, chat rooms will be integrated with ECM systems.
    • Technologies like Google Wave which provide real time text chatting, content editing (users can see what others editing lively) will start evolving in future.
    • ECM systems will start adopting such technologies as part of knowledge management.
    Key Takeaways…
    • Mobile applications are becoming more influential in enterprises in many ways:
      • Improves the efficiency and effectiveness of knowledge workers by providing new or improved accessibility across collaboration applications, such as e-mail, voice and video.
      • Optimizes line-of-business processes, such as sales forces, field service, manufacturing, operations and logistics.
      • Reaches out broadly to consumers, business partners and business customers.
  • Social Collaboration – Increase your customer’s experience Consumer Portals – Make your customers help you
    • Organizations are experiencing challenges in exploring new market spaces, identifying consumer behaviors, analyzing customer’s pulses etc.
    • They are exploring Collaboration Technologies as a better way to know more about consumer’s pulses.
    • Customers themselves can login into product forums and answer/clarify others queries. This will avoid queries coming to support team directly.
    • Consumers are having more options now a days to choose between many products, they visit the portals as the first place to know about companies and products.
    • Making consumers stay with company portal applications is more challenging and needs to rich user experience in portal browsing, searching, sharing etc.
    • Organizations like BOA (Bank Of America) reaching out to their customers in many means including Twitter, Facebook etc.
    Key Takeaways…
  • Agenda
    • Before We Start
    • Introduction
    • Social Collaboration in Enterprises
    • Collaboration - Market & Key Trends
    • Mobile Devices in Enterprises
    • Accenture Point Of View & Initiatives
    • Key Takeaways
    • Questions
  • Thank You… Thank You…